Business
Our company
We operate family-dining restaurants under two
proven and well-recognized brands, Village Inn and Bakers
Square. As of June 1, 2004, our company, which was founded
in 1958, had 373 restaurants in 25 states, consisting of
269 company-operated restaurants and 104 franchised
restaurants. Our restaurant locations are concentrated in
particular regions in order to maximize operating efficiencies,
including regional management, purchasing and advertising
penetration. In addition to our restaurants, we operate three
strategically located pie production facilities that produce
premium pies that are offered in our restaurants and sold to
third-party customers. With established brands and strong
operational execution, we have delivered consistent financial
performance. Our revenues increased from $359.3 million in
1999 to $389.2 million in 2003, while same unit sales
increased an average of 0.3% per year during that same
period. Both of our restaurant concepts operate in the stable
family-dining segment of the restaurant industry. Over our
45-year history, we have concentrated on providing our customers
great-tasting, high-quality food at reasonable prices with fast
and friendly service. Our commitment to an attractive
price-to-value relationship has enabled us to develop a stable
base of repeat customers.
We continually seek to increase the efficiency of
our operations, increase customer visits and sales per customer,
provide new menu options for our guests and increase sales of
higher margin items. Significant investments in our brands and
operational improvements, including an investment of
approximately $6.0 million to upgrade our information and
restaurant point-of-sale (POS) systems in 2003,
ongoing remodeling of our restaurants and reductions in
purchasing and manufacturing costs have enabled us to improve
our prime margin, which is our profitability expressed as a
percentage of restaurant sales after deducting our two most
significant costs, food and labor. Prime margin improved from
37.8% in 1999 to 41.4% in 2003. In addition, we have increased
our margins by providing our managers with extensive training
and the tools necessary to effectively operate our business,
such as on-line ordering and bill processing and real-time
information on key business metrics. We continually engage in
selective menu engineering and the development of new menu items
for our restaurants such as our signature oven-roasted focaccia
sandwiches in our Village Inn restaurants, seasonal offerings
such as artisan-style bread bowls filled with hearty soups and
stews in our Bakers Square restaurants and a Carb
Counter menu in our Village Inn restaurants. Our other
efforts to drive sales growth include creative marketing
programs, such as our successful new electronic gift card
program, and expansion of our third-party customer base for our
pies, which includes new accounts such as Albertsons and Darden
Restaurants.
Village Inn
We opened our first Village Inn restaurant in
1958, and as of June 1, 2004 we had 223 locations, 119 of
which were operated by our company and 104 of which we
franchised. Our Village Inn restaurants are located in
21 states throughout the United States, primarily in the
Rocky Mountain region, the Midwest, the Northwest and Florida,
including attractive markets such as Denver (26 units),
Phoenix (17 units), Omaha (13 units) and Salt Lake
City (11 units). Village Inn is focused on family dining
and appeals to a large segment of the population, and we believe
it has a strong reputation for fast and friendly service, fresh
food and reasonable prices. We are known for serving fresh
breakfast items throughout the day, including our Ultimate
Skillet meals, Pecan Roll French Toast, made-from-scratch
buttermilk pancakes and fluffy three-egg omelets. Breakfast
items accounted for 48% of Village Inn sales in 2003. We have
also successfully leveraged our strong breakfast heritage to
establish a well-developed brand platform encompassing a broad
selection of traditional American fare for lunch and dinner, at
price points that position us in the mid-range of the
family-dining segment. Signature items on our lunch and dinner
menus include our Portabella Chicken Skillet and our All-World
Double Cheeseburger®. We frequently review and update our
menus with the assistance of our team of in-house research and
development chefs to enhance the attractiveness of our menu
offerings to our customers. Customer loyalty is one of Village
Inns
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strongest characteristics, with a significant
number of customers who patronize our restaurants three or more
times a month.
Our Village Inn restaurants are free-standing
units which average approximately 5,000 square feet in size
and can seat between 120 and 180 people. We are typically open
from 6 a.m. to 12 a.m., allowing us to effectively
generate revenue in all three dayparts. Our typical entrée
prices range from $4.19 to $9.59 for breakfast items and from
$4.69 to $10.49 for lunch and dinner items, with an average
per-person check of $7.50 overall in 2003. In order to improve
our efficiency and purchasing power, our menus are standardized
throughout the United States, with some variations driven by
regional preferences. In 2003, Village Inns average unit
sales were $1.5 million, and corresponding average
restaurant operating cash flow was $271,000, representing an
18.6% margin.
Bakers Square
The Bakers Square concept began in 1983 when we
acquired 59 Poppin Fresh Pies restaurants from the Pillsbury
Restaurant Group. Since then, we have grown Bakers Square to
150 company-operated restaurants as of June 1, 2004.
Our Bakers Square restaurants are located in eight states,
including California (53 units), Illinois (43 units)
and Minnesota (25 units). The foundation of the Bakers
Square concept is our signature freshly-baked pies, which
accounted for 25% of Bakers Squares sales in 2003.
Building upon our reputation for quality pies, we have extended
our offerings to include popular traditional American fare for
breakfast, lunch and dinner. Bakers Square offers dozens of
varieties of multi-layer specialty pies made from premium
ingredients, which differentiates the concept from our
family-dining competitors. Many of our customers complement
their lunch or dinner with a serving of pie, while others
purchase whole pies for at-home consumption throughout the year,
particularly around the holidays. As with Village Inn, we use
our team of in-house research and development chefs to regularly
update the Bakers Square menu offerings to attract a wider
demographic range of diners and increase repeat business from
existing customers. For example, we have successfully promoted
our artisan-style bread bowls filled with hearty soups and
stews, along with popular menu favorites like our Stir-Fry
Chicken Pita, Slow-Roasted Turkey Focaccia, Honey Mustard
Chicken and Portabella Pot Roast.
Our Bakers Square restaurants are free-standing
units which average approximately 4,500 square feet in size
and can seat between 120 and 160 people. We are typically
open from 7 a.m. to 11 p.m., with our highest traffic
generated at lunch and dinner. Our typical entrée prices
range from $3.79 to $8.99 for breakfast items and from $4.69 to
$8.99 for lunch and dinner items, with an average per-person
check of $8.32 overall in 2003. As with Village Inn, our menus
are standardized across the United States, with some variations
driven by regional preferences. In 2003, Bakers Squares
average unit sales were $1.5 million, and corresponding
average restaurant operating cash flow was $184,000,
representing a 12.6% margin.
Pie production operations
Complementing our restaurant operations, we
produce premium pies for the Bakers Square and Village Inn
restaurants and for sale to select third-party customers such as
Bob Evans Farms, Market Day and Albertsons. In 2003, we produced
18 million premium pies. By producing pies at our three
strategically located facilities, we are able to control the
quality, consistency and freshness of our pies and enhance our
distribution capabilities. We differentiate ourselves from other
pie manufacturers by producing multi-layer pies, using premium
ingredients such as whole cream, fresh fruits and high quality
pie crusts, and maintaining a strict shelf life policy of no
more than three days for the pies in our restaurants. At the
2003 National Pie Championships, we won 21 blue-ribbon awards,
which was more than any other competitor.
We have recently improved the efficiency of our
pie production operations and increased sales of our pies to
third parties, including the addition of several new accounts
such as Albertsons and Darden Restaurants. We have used our
enterprise resource planning system to manage inventory and
costs, concentrated our frozen pie production in our high volume
Chaska, Minnesota facility to achieve economies of scale and
restructured our delivery arrangements to obtain substantial
savings.
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Industry overview
The restaurant industry is a significant
contributor to the U.S. economy, with total 2002 sales of
$279 billion, the eleventh consecutive year of real growth.
We believe this growth can be attributed to several key
lifestyle and demographic trends, including the continued
increase in spending on food consumed away from home and
restaurant dining, and the continued growth in disposable
incomes and key age groups of the population. The restaurant
industry can be divided into two primary operating segments:
full service restaurants (FSR) and limited service
restaurants (LSR). Restaurants operating in the FSR
segment present broad menu choices that are served to patrons by
a waitstaff, while restaurants operating in the LSR segment
serve customers at a counter or through a drive-thru window.
Our Village Inn and Bakers Square concepts
operate in the family-dining category of the FSR
segment. The family-dining category is the largest category in
the FSR segment, with approximately $32 billion in sales in
2002. Family-dining sales grew at a compound annual growth rate
of 1.6% from 1997 to 2002 and are projected to grow at a 1.0%
compound annual growth rate for the period from 2002 to 2007,
according to Technomic, Inc. The family-dining category is
relatively fragmented, with the top 100 chains representing
approximately 33% of total category sales in 2002. While not
exhibiting the higher growth of certain other segments, we
believe the family-dining category has a loyal customer base and
stable characteristics. We believe that family-dining
restaurants offer consumers a consistent dining experience with
quality food at a lower cost per check than other FSR dining
options.
Competitive strengths
Strong, well-operated base of
restaurants.
We are committed to
consistently serving high-quality food while operating our
restaurants efficiently. In focusing on the efficient operation
of our restaurants, we pay strict attention to food costs, labor
utilization and use of advanced technology. From 1999 to 2003,
these efforts contributed to a reduction of our food costs
(including the effects of increases in menu prices and
third-party pie sales) as a percentage of revenue from 29.8% to
26.6% and a reduction of our labor costs as a percentage of
revenue from 32.4% to 32.0% over that same period. Consistent
with our commitment to maximize efficiency, over the last five
years we have invested approximately $15.5 million in our
SAP enterprise resource planning system, ReMACS information
system and POS system. In addition, the geographic
diversification of our restaurants mitigates our exposure to
regional economic downturns. Despite a challenging economic
environment, our revenues and Adjusted EBITDA increased from
$382.1 million and $38.9 million in 2001,
respectively, to $389.2 million and $39.3 million in
2003, respectively, while average unit sales were stable at
$1.5 million during that same period.
Proven, well-recognized brands with a loyal
customer base.
We believe our
customers are attracted to our consistently high level of food
quality and our attractive price-to-value relationship, which
are key attributes of our brands. With an average per-person
check between $6 and $9, we are positioned between the limited
service and casual dining restaurant segments and attract
customers that are seeking consistent quality and variety at
reasonable prices. The great-tasting food, excellent service and
affordable prices at our Village Inn restaurants have helped us
establish and maintain a loyal customer base, a significant
number of whom are long-term patrons who visit our restaurants
three or more times per month. Bakers Square is distinguished by
its selection of award-winning, freshly-baked premium pies that
reflect the slogan The Best Pie in America®.
Bakers Square has strong customer awareness as a destination for
freshly baked pies, which accounted for 25% of its sales in
2003, and also offers a wide selection of breakfast, lunch and
dinner specialties.
Attractive new store growth
opportunity.
We believe that our
existing markets provide an opportunity to leverage the regional
strength of the Village Inn and Bakers Square brands to generate
efficient, low-risk growth. Within our existing markets we
believe we can increase market share by adding new restaurants
and gain operational efficiencies by clustering them with our
already established restaurants. We believe that opening new
restaurants in our existing markets enables us to reduce the
risks associated with growth because of our familiarity with
competitive conditions, consumer tastes and demographics in
existing markets. Our new restaurant openings have demonstrated
significant return on investment, with restaurant
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operating profits as a percentage of initial cash
investment averaging over 44% for the last six restaurants we
have opened during the last three fiscal years. We seek to
reduce construction costs through the use of our in-house
development team of real estate, design and legal professionals.
With an average projected investment of approximately $450,000
for leased units, we believe we have a low-cost economic model
for the continued development of new restaurants.
Significant investment in infrastructure
and brands.
We invest a
significant amount of capital to implement up-to-date
technology, and we are focusing on remodeling our restaurant
base on average every seven years. We recently created new
exterior and interior restaurant designs for Village Inn and
Bakers Square that we intend to utilize at selected sites. In
2004, we plan to spend approximately $11.2 million on the
maintenance and remodeling of our existing restaurants. We also
have invested $15.5 million in technology over the last
five years to increase our efficiency. At the unit level, we
implemented a ReMACS information system for managing our back
office operations, which provides managers with enhanced
electronic food ordering, inventory, ideal and actual food cost
reporting, cash control and labor management tools. In 2003, we
invested approximately $6.0 million to implement an
improved POS system and related hardware upgrades in all our
restaurants. Our POS system enhances our ability to track sales,
product mix, labor dollars and hours, and payment information
for each of our restaurants on a daily basis. In addition, we
have invested capital to upgrade the quality and cost
effectiveness of our pie production operations. We have also
implemented an SAP enterprise resource planning system in all of
our pie production plants which allows us to measure and reduce
waste, labor costs and inventory levels.
Proprietary, high quality pie manufacturing
capability.
Premium pie production
is a core competency and key point of differentiation for us. We
use quality ingredients to produce multi-layer pies for our
Bakers Square and Village Inn restaurants, and we also sell pies
to third parties such as Market Day and Bob Evans Farms. By
producing our award-winning pies at company-operated baking
facilities, we are able to control the quality and consistency
of our pies and retain greater control over delivery. Our
current pie manufacturing facilities can support additional
growth, which will support increased sales internally to our
restaurants as well as to third parties. We have recently
realigned our frozen pie manufacturing operations to gain
economies of scale from our highly-automated Chaska, Minnesota
facility, positioning ourselves to increase sales to third
parties.
Experienced management
team.
Our executive management
team has extensive restaurant industry experience. Debra Koenig,
our Chief Executive Officer, joined us in June 2003 after a
25-year career with McDonalds Corporation. As President of
the Southeast region, she was responsible for McDonalds
largest U.S. division, with approximately $4 billion
in annual sales, consisting of approximately 2,675 franchised
restaurants and 290 owned restaurants. The balance of the senior
management team consists of career restaurant executives who
have an average of 27 years experience in the industry. We
believe that we have a well-trained and experienced waitstaff in
our restaurants, which has been a key factor in maintaining a
loyal customer base over the years, as many relationships have
been created between our restaurant staff and regular customers.
Competitive strategy
Increase same unit sales
growth.
We have recently
undertaken various initiatives to increase same unit sales in
our existing restaurants, including menu engineering and
targeted marketing programs. We intend to grow sales by
increasing the frequency of seasonal, regional and other menu
features such as our successful new artisan-style bread bowl
soup specials at Bakers Square, skillet meals such as the
Carnitas Skillet at Village Inn and our Carb Counter
menu at Village Inn. In addition, we are placing greater
emphasis on food and menu promotion in our marketing and
advertising, which we believe will be more effective in
generating additional sales. Our other marketing initiatives
include the introduction of new customer loyalty programs, such
as our successful electronic gift card program introduced in
2003, and increasing the use of traffic building promotions.
Additionally, from time to time, we raise menu prices while
being careful to maintain an attractive price-to-value
relationship.
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We also intend to increase sales growth through
our remodeling program, in which we seek to modernize our
existing units on average every seven years. From 2001 to 2003,
we remodeled 53 of our company-operated restaurants at a total
cost of $6.4 million. We have designed and are implementing
an updated exterior design for our Village Inn and Bakers Square
concepts to heighten exterior curb appeal and provide for more
visually attractive restaurants. Our remodeling efforts, such as
the recent addition of outdoor patios to several of our
restaurants in Florida, are intended to increase our appeal with
existing customers and also attract new customers.
Continue improving operating
margins.
While we believe we
currently have strong operating margins, continued
implementation of best practices in food cost management and
labor efficiency can help enhance our margins. For example, we
modified our internal processes to give our restaurant managers
greater control over employee utilization and overtime, which
has reduced our overtime costs by 40.4% from 2001 to 2003. We
have also focused on menu engineering by increasing the
prominence of higher margin items on our menus and increasing
the frequency of specials, many of which have higher margins. In
addition, the expansion of our restaurant base and increased
third-party sales will result in greater absorption of fixed
costs and therefore increase margins in our pie production
operations. We have successfully instituted cost controls in our
pie production and delivery processes and are expanding our
third-party customer base.
Maintain an attractive price-to-value
relationship.
We believe one of
the hallmarks of our Village Inn and Bakers Square restaurants
is the attractive value we provide our customers. Our broad
offering of appetizing and affordable breakfast, lunch, dinner
and dessert items is designed to appeal to a demographically
diverse customer base, including families, senior citizens and
other value-oriented diners. In order to maintain our relatively
low average per-person check while providing high quality food,
we must operate our restaurants in a very efficient manner. Some
recent examples of our continuing efforts to increase our
efficiency include upgrades to our information and restaurant
POS systems, reductions in purchasing and manufacturing costs,
daily monitoring of the performance of each of our restaurants
and extensive employee training. We believe our efficient
operations and value focus enable us to provide high quality
food at reasonable prices, giving us a competitive advantage in
attracting new diners and maintaining our loyal customer base.
Continue disciplined
expansion.
We plan to continue our
expansion in a disciplined manner by strategically adding
restaurants in both of our concepts within existing and
contiguous markets. By clustering restaurants, we spread costs
and leverage our regional management, marketing, purchasing and
hiring capabilities. We have a team of dedicated in-house
professionals focused on site selection, design and construction
of new restaurants in a timely and cost-effective manner. While
we presently intend to focus our expansion efforts on
company-operated restaurants, we may also pursue selected
franchise opportunities.
Opportunistically pursue competitors
units for conversion and acquire franchise restaurant
territories.
We believe that
acquiring selected competitors units for conversion is an
effective way to economically add new restaurants. These units
can often be acquired and converted at substantially lower costs
and opened more quickly than newly constructed restaurants. They
also provide an opportunity to expand in markets where
attractive open sites are not available. We rigorously assess
potential conversions against our pre-established criteria to
reduce the risks associated with opening restaurants at these
sites.
In addition, we believe that acquisitions of
current Village Inn franchises are an attractive avenue for
growth. Acquisition opportunities arise as franchisees retire or
seek liquidity. For example, in 2003, we acquired a Village Inn
franchise territory in the Albuquerque, New Mexico area
encompassing eight restaurants.
Our background
We opened our first restaurant under the name
Village Inn Pancake House in Denver, Colorado in
1958. Due to the success of the Village Inn concept, we began
franchising the brand, and our first franchise restaurant opened
in 1961. We introduced the Bakers Square concept in 1983 when we
acquired
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59 Poppin Fresh Pies restaurants from the
Pillsbury Restaurant Group. We transformed the Poppin Fresh Pies
restaurants, all of which were located in the Midwest, into the
Bakers Square concept. In 1984, we acquired 175 former
Sambos restaurants in California, Florida and Arizona. We
converted these restaurants in California into Bakers Square
restaurants, which served as the basis for our expansion to the
West Coast, and we converted the Florida and Arizona restaurants
into Village Inn restaurants.
We completed an initial public offering in 1982
and changed our name from Village Inn Pancake House, Inc. to
VICORP Restaurants, Inc. Following our initial public offering,
we were publicly traded until we were acquired in a
going-private transaction led by the private equity firms
Goldner Hawn Johnson & Morrison and BancBoston Capital
in May 2001. In June 2003, we were acquired in a transaction led
by the private equity firm Wind Point Partners.
Our sponsor
Wind Point Partners is a private equity
investment firm that manages over $1 billion in commitments
from pension funds and has invested in more than
75 companies since its founding in 1983. Wind Points
strategy is to partner with top caliber CEOs and to align its
economic interests closely with those of company management
teams through significant equity participation. Wind Point
typically invests between $20 million and $70 million
in transactions such as leveraged buyouts, recapitalizations,
industry consolidations and expansion capital transactions
involving companies with revenue between $50 million and
$500 million.
Operations and controls
To maintain a consistently high level of food
quality and service in our restaurants, we have established
uniform operational standards relating to the quality of
ingredients, preparation of food, menu selection, maintenance of
premises and employee conduct. We require each of our
restaurants to operate in accordance with these rigorous
standards, and our managers are responsible for implementing
these standards.
To reduce costs and improve the management of our
restaurant and pie production operations, we have recently
updated our information systems, including our ReMACS
back-office system, our POS system and our enterprise resource
planning system. Our ReMACS information system provides our
restaurant managers with improved electronic food ordering,
inventory, ideal and actual food cost reporting, cash control
and labor management tools. By using our recently upgraded POS
system in our restaurants, we are able to track sales, product
mix, labor dollars and hours, and credit card and cash deposit
information for each of our restaurants on a daily basis. We use
an SAP enterprise resource planning system in our pie production
facilities to measure and reduce waste, labor costs and
inventory levels. In addition, to enable us to better understand
and manage our operations, we maintain a central database of
information and data relating to decisions support, cash and
sales, enterprise resource planning and our vital systems.
Site development and expansion
We believe that the locations of our restaurants
are critical to our long-term success, and we devote significant
time and resources to analyzing each prospective site. We plan
to expand in a number of ways, including through the development
of new sites, the conversion of competitors sites, and the
purchase of franchised sites from franchisees. The costs of
opening a Bakers Square or Village Inn restaurant may vary by
restaurant depending upon, among other factors, the location of
the site, the method of acquisition and the amount of
construction required. With an average projected investment of
approximately $450,000 for leased units, we believe we have a
low-cost economic model for the continued development of new
restaurants. At times, we receive landlord development and/or
rent allowances for leasehold improvements, furniture, fixtures
and equipment. In addition, we anticipate that we will enter
into sale-leaseback transactions and other leasing arrangements
with respect to our newly constructed restaurant properties. The
standardized decor and interior design of each of our restaurant
concepts can be readily adapted to accommodate different types
of building configurations.
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We use our in-house development team, including
real estate, design and legal professionals, to find, evaluate
and negotiate new sites for our restaurants. We evaluate
potential sites based on a number of criteria, including
surrounding population density, demographic information, median
household income and size, location, area restaurant
competition, traffic, access, visibility, potential restaurant
size, parking and signage capability. We also selectively use
outside consultants who specialize in site evaluation to provide
independent validation of our sales potential estimates for new
sites. Since January 2003, we have opened two newly constructed
restaurants.
We may also purchase our competitors sites
and convert them to our restaurant concepts. We evaluate each
potential conversion site using the same criteria that we use to
evaluate new restaurant sites. We believe that conversion can be
a cost-effective method for adding new restaurants. Since
January 2003, we have converted five of our competitors
restaurants to our concepts.
We also may grow by purchasing franchised Village
Inn restaurants from our franchisees. These opportunities may
arise as our franchisees retire or seek liquidity for their
investment. For example, in 2003 we acquired eight franchised
Village Inn restaurants located in the Albuquerque, New Mexico
area.
Restaurant staffing and training
Attraction and retention of quality employees,
continuous employee development, regular communication of
expectations and regular performance feedback are critical
factors that help us achieve customer satisfaction. We believe
we distinguish ourselves by the quality of personnel and
longevity of service among our Regional Managers, restaurant
general managers and hourly staff. We attribute much of our
success in retaining our management and employees to our
extensive training programs, attractive cash incentive
compensation program and competitive benefit programs.
Each of our restaurants is typically managed by
one general manager, one associate manager and one assistant
manager. On average, general managers possess over eight years
of experience with us. Each of our general managers has primary
responsibility for day-to-day operations in one of our
restaurants, including hiring/firing, scheduling, cleanliness of
the restaurant and restaurant cash flows. The restaurant
managers are supported by Regional Managers, Regional Vice
Presidents (or District Managers in California) and our
corporate office. As of June 1, 2004, we had 32 Regional
Managers, each of whom is responsible for managing approximately
nine restaurants in a designated geographic region in a manner
consistent with our strategies, policies and standards of
quality. The Regional Managers report to one of three Regional
Vice Presidents of Operations or two District Managers (in
California). Our Regional Vice Presidents of Operations
participate in every aspect of our restaurant operations, from
organizing quality management teams for the restaurants to
routine visits to each location.
Our training programs are designed to equip our
employees and franchisees with the skills necessary to help us
achieve our objectives. We focus on outcome-based training,
emphasizing the acquisition of basic skills and behavior that
result in desired performance for specific positions. The
average time in training for a manager new to our company is
eight to ten weeks. At the successful completion of training
they are placed in a restaurant as an assistant manager. At this
point the manager continues to be trained and developed,
utilizing a program called Management Development Criteria. This
ongoing training challenges the new manager to thoroughly
understand and demonstrate proficiency in all facets of
management of our restaurants. Upon completion, the manager is
eligible to participate in our bonus program. In addition to
these programs, we conduct field training for our restaurant
managers covering a variety of topics such as new products, food
safety and management development. For each of our franchised
restaurants, we require that a minimum of two managers receive
certification through our management training program.
Additionally, we require our franchisees to successfully
complete our management training program prior to the scheduled
opening of any of our franchised restaurants.
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Marketing, advertising and menu development
The family-dining segment in which our restaurant
concepts operate attracts customers seeking quality,
consistency, variety and value, with an average per-person check
between $6 and $9. Our mid-range price positioning in the
family-dining segment provides the competitive advantage of
flexibility in menu choices by offering higher or lower priced
items based on customer preferences. We use various marketing
techniques, such as television and radio (in geographic markets
where we have sufficient market penetration), newspaper, direct
mail and point-of-purchase materials to promote our restaurant
concepts and gain market share. Other marketing initiatives
include our successful electronic gift card program. We have
sold $2.2 million worth of gift cards from the introduction
of this program in November 2003 through June 1, 2003. We
produce our advertising in-house, which we believe allows us to
present advertising and marketing materials that are consistent
with the characteristics of our Village Inn and Bakers Square
concepts in a cost-effective manner.
In our ongoing effort to maximize our sales and
profitability, we engage in careful menu engineering and the
development of new menu items. We maintain a modern test kitchen
at our headquarters staffed by highly qualified food
professionals who create new menu offerings as well as new pie
recipes. Before new items are introduced, a program of testing
is undertaken to assess customer acceptance and implementation
considerations. In preparing menu items, we emphasize quality
and freshness, as well as trends in the family-dining segment as
illustrated by our introduction of Carb Counter menu
items in our Village Inn restaurants. New items may be offered
on a promotional or seasonal basis, serve as special items to
provide variety to our regular menus, or become a permanent part
of our offerings.
Purchasing and distribution
Our ability to maintain consistent quality
throughout our restaurants depends in large part upon our
ability to acquire food products and related items from reliable
sources in accordance with our specifications. We make
centralized, national purchasing decisions for most menu
ingredients to gain favorable prices and maintain quality and
freshness levels. We negotiate directly with our major suppliers
to obtain competitive prices and use purchase agreements in an
effort to stabilize the potentially volatile pricing associated
with certain commodities. We also routinely negotiate with
prospective suppliers in an effort to obtain competitive
pricing. We believe that we have good relationships with our
suppliers and that alternative supply sources are readily
available if necessary.
We depend on multiple third parties, including
traditional food distributors such as Sysco, to deliver our pies
from our three pie manufacturing facilities to all of our
restaurants and to our third-party customers in refrigerated
trucks to ensure quality and freshness. We recently restructured
our delivery and distribution arrangements to obtain substantial
savings.
Franchise program
We established our first Village Inn franchise in
1961. As of June 1, 2004 we had a total of 104 franchised
Village Inn restaurants, operated by 26 franchisees, each with
one to eleven restaurants. We believe that we currently enjoy
solid working relationships with our franchisees. We presently
intend to focus our expansion efforts on company-operated
restaurants but may pursue selected franchising opportunities.
We generally seek franchisees that have related
business experience and access to capital to build out and
support the Village Inn concept. We also provide our franchisees
with access to training, marketing, quality control,
purchasing/distribution and operations assistance. A franchisee
is required to pay an initial franchise fee for a 15 year
franchise term. Until the end of their first year of operation,
our franchisees also pay us a royalty fee of $1,154 a week and a
marketing fee of $577 a week. A franchisee is also typically
obligated to pay a fee for renewal of a franchise agreement
beyond the initial term. After the first year of operation, our
franchisees are required to pay royalty fees of 4% of gross
sales as well as marketing fees of 2% of gross sales. Our
standard franchise agreement gives our franchisees the right to
use our trademarks, service marks, trade dress and our recipes,
systems, manuals, processes and related items. Our
73
franchise consultants work toward visiting each
of our Village Inn franchisees four times a year to monitor
their business and to ensure that their stores meet with our
quality standards.
Competition
The restaurant industry is highly competitive
with respect to price, quality and speed of service, and quality
and value of the food products offered. The number and location
of units, attractiveness of facilities, effectiveness of
advertising and marketing programs, and new product development
are also important competitive factors. Changes in consumer
tastes and preferences, economic conditions or population
demographics as well as shifts in traffic patterns, can also
impact operations and profitability.
We compete in the family-dining category within
the full-service segment of the restaurant industry. Key
competitors in this category for Village Inn include
Dennys, International House of Pancakes
(IHOP), Perkins, and, to a lesser extent, Country
Kitchen, Cracker Barrel, Shoneys and Waffle House. Our
Midwest Bakers Square restaurants face competition from
Dennys, IHOP, independent restaurants and, to a lesser
extent, Bob Evans, Embers and Perkins. Competitors for our
California Bakers Square restaurants include Cocos,
Dennys, Marie Callenders and, to a lesser extent,
Carrows, Hofs Hut and Pollys. Some of these
competitors have greater financial, distribution and brand
resources than we do. Our restaurants, like all other
restaurants, also face heightened competition from supermarkets,
many of which are increasing the breadth of their meal offerings
in the form of fresh entrées and side dishes.
Intellectual property
We have an extensive portfolio of registered
service marks, trademarks and logos, including Bakers
Square®, Village Inn®, Village
Inn Pancake House®, Best Pie in
America®, Great Food. Unbelievable
Pie.®, The Skillet Experts®,
Good Food ... Good Feelings®, The
Breakfast Experts® and J.
Horners®. We believe that our service marks,
trademarks and logos are valuable to the operation of our
restaurants and are important to our marketing strategy. Our
policy is to actively pursue and maintain registration of our
service marks, trademarks and logos where our business strategy
requires us to do so and to oppose vigorously any infringement
or dilution of our service marks, trademarks or logos. However,
we cannot predict whether steps taken by us to protect our
proprietary rights will be adequate to prevent misappropriation
of these rights or the use by others of restaurant features
based upon, or otherwise similar to, our concepts. It may be
difficult for us to prevent others from copying elements of our
concepts, and any litigation to enforce our rights will likely
involve significant costs.
Environmental matters
Our operations are subject to federal, state and
local laws and regulations relating to environmental protection,
including regulation of discharges into the air and water. Under
various federal, state and local laws, an owner or operator of
real estate may be liable for the costs of removal or
remediation of hazardous or toxic substances on or in such
property. Such liability may be imposed without regard to
whether the owner or operator knew of, or was responsible for,
the presence of such hazardous or toxic substances.
Some of our properties are located on or adjacent
to sites that we know or suspect to have been used by prior
owners or operators as retail gas stations or industrial
facilities. Such properties previously contained underground
storage tanks, and some of these properties may currently
contain abandoned underground storage tanks. We do not believe
that we have contributed to the contamination at any of our
properties. It is possible that petroleum products and other
contaminants may have been released at or migrated beneath our
properties into or through the soil or groundwater. Under
applicable federal and state environmental laws, we, as the
current owner or operator of these sites, may be jointly and
severally liable for the costs of investigation and remediation
of any contamination. While we seek to obtain certain assurances
relating to environmental issues at the properties that we
purchase from the prior owners of the properties or from third
parties, we cannot assure you that we will not be liable for
environmental conditions relating to our prior, existing or
future restaurants or restaurant sites. If we are found liable
for the costs of remediation of
74
contamination at any of these properties, our
operating expenses would likely increase and our operating
results would be materially adversely affected.
Governmental regulation
We are subject to various federal, state and
local laws affecting the operation of our business, as are our
franchisees, including various health, sanitation, fire and
safety standards. Each of our restaurants and pie production
facilities is subject to licensing and regulation by a number of
governmental authorities, which include zoning, health, safety,
environmental, sanitation, building and fire agencies in the
jurisdiction in which the restaurant is located. We are also
subject to the rules and regulations of the Federal Trade
Commission and various state laws regulating the offer and sale
of franchises. In addition, all of our restaurants located in
California sell beer and wine. As a result, we are required to
comply with applicable alcohol licensing requirements and
alcoholic beverage control regulations.
We also are subject to the Fair Labor Standards
Act, the Immigration Reform and Control Act of 1986 and various
federal and state laws governing such matters as minimum wages,
overtime and other working conditions. A significant portion of
our hourly staff is paid at rates consistent with the applicable
federal or state minimum wage and, accordingly, increases in the
minimum wage will increase our labor cost.
The federal Americans with Disability Act
prohibits discrimination on the basis of disability in public
accommodations and employment. We are required to comply with
the Americans with Disabilities Act and regulations relating to
accommodating the needs of the disabled in connection with the
construction of new facilities and with significant renovations
of existing facilities.
Employees
As of June 1, 2004, we had 11,413 employees,
consisting of 7,289 part-time employees and
4,124 full-time employees. We employ 174 employees at
our corporate headquarters. Our employees are not covered by any
collective bargaining agreement, and we consider our employee
relations to be good. In 2003, employees at one of our pie
manufacturing facilities conducted an election to unionize our
338 employees at that facility. This effort was
unsuccessful; however, our employees could engage in future
unionization efforts that may succeed.
Properties
We own our executive offices consisting of
approximately 93,050 square feet in Denver, Colorado,
subject to a mortgage. In addition we own two pie production
facilities, each with approximately 63,000 square feet,
located in Chaska, Minnesota and Oak Forest, Illinois, and we
lease a pie production facility consisting of approximately
68,000 square feet located in Santa Fe Springs,
California, each of which is subject to a mortgage. We believe
that our current office and operating space is suitable and
adequate for its intended purposes and that we have the ability
to increase production at our pie production facilities without
significant capital expenditures.
Our restaurants for both Village Inn and Bakers
Square provide seating capacity for approximately 120 to
180 customers. Our typical restaurant
averages 5,000 square feet. We currently own 35
properties in whole or in part. Of our 35 owned properties,
we own both the land and the building for twelve of these
locations, we own the building and lease the land for 21 of
these locations, and we own the land on two properties which are
currently undeveloped. All of our owned properties are subject
to mortgages, except for the two properties which are currently
undeveloped. We have operating restaurants located on 29 of
these properties (eight restaurants on properties where we own
both the building and land, and 21 restaurants on properties
where we own the building and lease the land), pie production
facilities located on two of these properties, and our executive
offices located on one of these properties. In addition, we
lease both the building and the land for 240 properties on
which we operate restaurants. 176 of our leased properties are
subject to leasehold mortgages. We also lease
12 restaurants that we sublease to franchisees. All of our
other franchise restaurants are leased or owned directly by the
respective franchisees.
75
Locations.
As
of June 1, 2004, we and our franchisees operated
373 restaurants as follows
Village Inn restaurants:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Number of
|
|
|
|
|
|
|
company-
|
|
|
Number of
|
|
|
Total
|
|
|
|
|
operated
|
|
|
franchised
|
|
|
number of
|
|
|
State of operation
|
|
restaurants
|
|
|
restaurants
|
|
|
restaurants
|
|
|
|
|
|
Alaska
|
|
|
|
|
|
|
3
|
|
|
|
3
|
|
|
Arizona
|
|
|
21
|
|
|
|
|
|
|
|
21
|
|
|
Arkansas
|
|
|
|
|
|
|
4
|
|
|
|
4
|
|
|
Colorado
|
|
|
32
|
|
|
|
16
|
|
|
|
48
|
|
|
Florida
|
|
|
11
|
|
|
|
16
|
|
|
|
27
|
|
|
Illinois
|
|
|
2
|
|
|
|
1
|
|
|
|
3
|
|
|
Indiana
|
|
|
1
|
|
|
|
|
|
|
|
1
|
|
|
Iowa
|
|
|
16
|
|
|
|
4
|
|
|
|
20
|
|
|
Kansas
|
|
|
|
|
|
|
10
|
|
|
|
10
|
|
|
Minnesota
|
|
|
|
|
|
|
3
|
|
|
|
3
|
|
|
Missouri
|
|
|
|
|
|
|
4
|
|
|
|
4
|
|
|
Nebraska
|
|
|
16
|
|
|
|
3
|
|
|
|
19
|
|
|
New Mexico
|
|
|
8
|
|
|
|
6
|
|
|
|
14
|
|
|
North Dakota
|
|
|
|
|
|
|
2
|
|
|
|
2
|
|
|
Oklahoma
|
|
|
|
|
|
|
6
|
|
|
|
6
|
|
|
Oregon
|
|
|
1
|
|
|
|
3
|
|
|
|
4
|
|
|
Texas
|
|
|
|
|
|
|
8
|
|
|
|
8
|
|
|
Utah
|
|
|
11
|
|
|
|
2
|
|
|
|
13
|
|
|
Virginia
|
|
|
|
|
|
|
1
|
|
|
|
1
|
|
|
Washington
|
|
|
|
|
|
|
3
|
|
|
|
3
|
|
|
Wyoming
|
|
|
|
|
|
|
9
|
|
|
|
9
|
|
|
|
Total
|
|
|
119
|
|
|
|
104
|
|
|
|
223
|
|
|
Bakers Square restaurants:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Number of
|
|
|
|
|
|
|
company-
|
|
|
Number of
|
|
|
Total
|
|
|
|
|
operated
|
|
|
franchised
|
|
|
number of
|
|
|
State of operation
|
|
restaurants
|
|
|
restaurants
|
|
|
restaurants
|
|
|
|
|
|
California
|
|
|
53
|
|
|
|
|
|
|
|
53
|
|
|
Illinois
|
|
|
43
|
|
|
|
|
|
|
|
43
|
|
|
Indiana
|
|
|
3
|
|
|
|
|
|
|
|
3
|
|
|
Iowa
|
|
|
3
|
|
|
|
|
|
|
|
3
|
|
|
Michigan
|
|
|
7
|
|
|
|
|
|
|
|
7
|
|
|
Minnesota
|
|
|
25
|
|
|
|
|
|
|
|
25
|
|
|
Ohio
|
|
|
8
|
|
|
|
|
|
|
|
8
|
|
|
Wisconsin
|
|
|
8
|
|
|
|
|
|
|
|
8
|
|
|
|
Total
|
|
|
150
|
|
|
|
|
|
|
|
150
|
|
|
Legal proceedings
We are parties to lawsuits, revenue agent reviews
by taxing authorities and legal proceedings, of which the
majority involve workers compensation, employment
practices liability and general liability claims arising in the
ordinary course of business. We are currently defendants in two
purported class action claims of this
76
type in California. The first class action claim
was brought in October 2003 by two former employees and one
current employee of ours, and the second class action claim was
brought in May 2004 by two former employees of ours. The
complaints allege that we violated California law with regard to
rest and meal periods, bonus payment calculations (in the
October 2003 complaint), overtime payments (in the May 2004
complaint) and California law regarding unfair business
practices. The classes and subclasses alleged in the actions
have not been certified by the respective courts at the current
stages of the litigation, but generally are claimed in the 2003
complaint to include persons who have been employed by us in
California since October 17, 1999 in the positions of food
server, restaurant general manager and assistant restaurant
manager, and generally are claimed in the 2004 complaint to
include persons who have been employed by us in California since
May 21, 2000 in the positions of restaurant general manager
and restaurant associate manager. No dollar amount in damages is
requested in either complaint, and the complaints seek statutory
damages, compensatory damages, interest and attorneys fees
in unspecified amounts. We believe that these matters,
individually and in the aggregate, will not have a significant
adverse effect on our financial condition. However, a
significant increase in the number of these claims or an
increase in the number of successful claims would materially
adversely affect our business, prospects, financial condition,
operating results or cash flows.
77