GENERAL
Suns business is singularly focused on
providing network computing products and services. Network computing has been at the core of our offerings for the 22 years of our existence and is based on the premise that the power of a single computer system can be increased dramatically when
interconnected with other computer systems for the purposes of communication and sharing of computing power. Together with our partners, we provide network computing infrastructure solutions that comprise computer systems (hardware and software),
network storage systems (hardware and software), support services, and professional and knowledge services.
Our customers use our products and services to build mission-critical network computing environments on which they operate essential elements of their businesses. Our network computing infrastructure solutions are
used in a wide range of technical/scientific, business and engineering applications in industries such as telecommunications, government, financial services, manufacturing, education, retail, life sciences, media and entertainment, transportation,
energy/utilities and healthcare.
For the fiscal year ended June 30, 2004, we
had revenues of $11.2 billion, employed approximately 35,000 employees and conducted business in over 100 countries. We were incorporated in California in February 1982 and reincorporated in Delaware in July 1987.
We can be reached on the Internet at http://www.sun.com. Our most recent annual report on
Form 10-K and certain of our other filings with the Securities and Exchange Commission (SEC) are available in PDF format through our Investor Relations website at http://www.sun.com/investors. Our annual reports on Form 10-K, quarterly reports on
Form 10-Q, current reports on Form 8-K and amendments to those reports are also available on the SEC website at http://www.sec.gov which can be reached from our Investor Relations website. The contents of these websites are not intended to be
incorporated by reference into this report or in any other report or document we file, and our references to the addresses of these websites are intended to be inactive textual references only.
BUSINESS STRATEGY
Our business strategy is built around our singular focus on network computing. Our computer systems (hardware and software), network storage
systems (hardware and software), support services, and professional and knowledge services are designed to enable network solutions that attack cost and complexity, accelerate service delivery and provide mobility with security. The core elements of
our business strategy include:
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An end-to-end architecture that extends our common Java
technology-based programming environment across our SPARC
®
(Scalable Processor Architecture) technology implementation and new line of x86-based products. These products provide exceptional
price-performance, flexibility and choice for devices as small as smart cards and cell phones up through large multi-million dollar systems;
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On-going innovation in microprocessor architecture, systems design, networking integration and software to help ensure continuing technology leadership and resulting
price-performance advantage;
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A commitment to interoperability and open application programming interfaces;
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A solution-based selling model with an emphasis on utilizing our end-to-end network computing architecture platform to integrate our products and services to address customers
strategic business challenges and information technology needs;
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A robust partner community (iForce
), including independent software vendors (ISVs), system integrators, resellers and original equipment manufacturers (OEMs), which adds value to Sun products and services and extends our
reach and expertise; and
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A leading services organization that enables Sun and our partners to deliver open, innovative solutions and optimize availability and capabilities of our customers IT
environment in a cost-effective manner.
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End-to-End Architecture
Developing and deploying services over the network requires an infrastructure platform that is enterprise-ready, developer-rich and
economically compelling. This means that we are focused on providing the optimal combination of software, hardware and services that will give the customer the best value. With this strategy, we are focused on offering the customer a platform that
entails lower annual administrative costs, lower developer training costs and lower downtime costs, which decreases customers total cost of ownership.
In fiscal 2004, we introduced a number of new products supporting our strategy as an end-to-end infrastructure platform company. We improved
the performance of our UltraSPARC
®
III processor
and introduced the dual-thread UltraSPARC IV processor across our mid and high-end server lines. Targeted for mission-critical enterprise, High Performance Technical Computing (HPTC) and other compute-intensive applications, the UltraSPARC IV
processor provides up to 2x the throughput of UltraSPARC III based systems. The UltraSPARC IV processor is fully binary compatible with our previous generation processor, so customers can run existing applications without the time and cost of
rewriting applications.
We also strengthened our x86 low-end server product
line and now provide customers the choice of either the Linux or Solaris
Operating System on x86. We continued the deployment of our Solaris Operating System, which creates significant benefits to customers by reducing system downtime and upgrade costs because every release is designed to
run existing applications currently running on previous Solaris Operating System releases.
Our software consists of Suns powerful and scalable Solaris Operating System, Sun Java Enterprise System, Java Desktop System, Java Mobility System, N1
Grid System and the Java Studio development environment. Our software builds upon our
well-established Java technology to meet the needs of developers, CIOs and operators to provide information, data and applications anywhere, anytime and on any device, using open application programming interfaces that work with a wide array of
operating systems and applications.
Innovation
We believe that in order to be a leading developer of enterprise and network computing
products and technologies, we must continue to invest and innovate. As indicated by our research and development investments of approximately 15-17% of annual revenues during each of the last three fiscal years, we are continually focused on
technological innovation. Over the past few years, we have made significant investments in several of our product and services technologies, including investments in:
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The highly scalable UltraSPARC processor and systems architecture, including our next generation processors that enable chip multithreading to drive throughput computing at the
processor level;
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The x86 system architecture and advanced systems technology, including technology acquired through our purchases of Kealia and Nauticus and our new AMD Opteron-based systems;
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The highly reliable and scalable Solaris Operating System;
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Mission critical clustering, messaging, directory and web services infrastructure software;
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The cross-platform Java software development environment, spanning smart cards, cellular handsets, set top boxes, desktop computers and servers used by our customers and
independent software vendor partners;
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Virtualization, provisioning and monitoring software architecture for network computing resource optimization and systems management simplification;
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Network-based storage systems and software, including storage management software and Sun
QFS and Sun SAM-FS software; and
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Connectivity tools to provide remote diagnostics and preventive services for our customers.
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Many of these technologies provide us with a competitive advantage and differentiation in the marketplace. By investing in research and
development, we believe we are able to develop and deliver more valuable systems technology to our customers. We intend to continue our investments into new computing technologies and are focused on continuing to develop and deliver leading-edge
network computing products based upon our innovations.
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Interoperability
From inception, we have focused on developing products and technologies based upon open application programming interfaces (APIs). We believe the real power in
computing lies in the ability to freely access and share information over the network, while unconstrained by proprietary software and hardware standards. To further strengthen our interoperability platform, and as part of our legal settlement with
Microsoft Corporation, we entered into an agreement that is intended to enable greater interoperability of the two companies products.
The need for open APIs is at the heart of the Internets development. We believe that without them, too many proprietary software and hardware protocols cause both
incompatibility and cost issues, making it too difficult and uneconomical for individuals and organizations to fully access and harness the power of the network. Through open APIs, we believe application adoption and service deployments over the
network will grow more quickly, increasing workload on the network and leading to increased demand for our computer systems. In addition, by adhering to open APIs, we are able to deliver more flexible and compatible systems products to our
customers, reducing administrative costs, enabling provisioning and adding to the demand for our systems.
We deliver this performance through industry standards pioneered by Sun to provide value to our customers. For example, we have created technologies, such as the Network File System (NFS), UltraSPARC architecture and
the Java technologies, providing customers with flexibility for their networking environments and facilitating industry growth. In addition, through our Sun Java System software platform, we have extended our well-established Java technology
platform and utilized Web industry standards including XML (Extensible Markup Language), SOAP (Simple Object Access Protocol), UDDI (Universal Description, Discovery and Integration) and WSDL (Web Services Description Language).
Solutions-Based Selling Model
Our sales force is in the process of implementing a solutions-based selling model whereby we
offer an integrated and consistent set of end-to-end networking architecture platform solutions to the marketplace. These solution sets currently encompass six core competencies and/or capabilities: the Data Center, Storage and Data Management,
Desktop and Mobility, Identity and Security, Web Services Software and Network Manageability. These competencies line up directly with the three key strategies we present to our customers as part of the Sun vision attacking cost and
complexity, accelerating service delivery and enabling mobility with security. We believe our solutions-based selling approach allows us to engage with our customers over the entire life cycle of their key infrastructure projects, which brings our
expertise to bear in accelerating the delivery of sustainable value from the products and services we produce.
Alliances and Partner Community
In fiscal 2004, we continued to form relationships with significant partners to extend our customer solutions. We partnered with Advanced Micro Devices, Inc. (AMD) to bring Opteron processor-based x86 systems to our current line of
entry-level systems giving customers greater platform choice with maximum price-performance. We also formed a strategic alliance with Fujitsu to collaborate on the development, delivery and support of a future generation of SPARC-based systems. This
alliance is intended to strengthen the Solaris footprint, drive increased market share for our enterprise class systems and allow us to dedicate additional resources to throughput computing. In addition, we expanded our partnership with Accenture
LTD to advance our knowledge management initiative, and we continued our relationship with Hitachi Data Systems to provide high-end storage solutions and extend Suns storage offering into enterprise environments.
Our partner community is essential to our success. While our product and service offerings
are very broad, we recognize that no single supplier of computing solutions can meet all of the needs of all of its customers. We have established relationships with leading independent software vendors, value-added resellers, OEMs, channel
development providers, independent distributors, computer systems integrators and service delivery partners to deliver solutions that our customers demand. Through these relationships, our goal is to optimize our ability to be the technology of
choice, the platform of choice, the partner of choice and to provide the end-to-end solutions that customers require to compete.
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Services
We develop technology to solve complex network computing problems and we provide expertise through a broad range of global services including Support services,
Professional services and Knowledge (formerly known as Educational) services which enable our customers to architect, implement and deploy systems within their IT environments. Combined with Sun Preventive Services introduced in fiscal 2004, these
offerings provide a full range of system/network architecture, implementation and management as well as consulting, skills migration and training.
SALES, MARKETING AND DISTRIBUTION
Our Global Sales Organization manages and has primary responsibility for our field sales, relationships with our selling partners, technical sales support, sales
operations and delivery of professional services. We sell end-to-end networking architecture platform solutions, including products and services, in most major markets worldwide through a combination of direct and indirect channels. We also offer
component products such as central processor unit (CPU) chips and embedded boards on an OEM basis to other hardware manufacturers and supply after-market and peripheral products to their end-user installed base, both directly and through independent
distributors and value-added resellers. In addition, our strategic alliance with Fujitsu will provide expanded distribution of both companies existing SPARC product lines.
Our sales force serves the telecommunications, government, financial services, manufacturing, education, retail, life sciences, media and
entertainment, transportation, energy/utilities and healthcare industries. In fiscal 2004, we organized our sales coverage within four timezone groups, which consisted of U.S., International Americas (Canada and Latin America), EMEA (Europe, Middle
East and Africa) and APAC (Asia, Australia and New Zealand). Beginning in fiscal 2005, our sales coverage resources will be organized within 15 geographically established markets. We have approximately 130 sales and service offices in the United
States and an additional 100 sales and service offices in 46 other countries. We employ independent distributors in over 100 countries. In general, our sales coverage model calls for independent distributors to be deployed in partnership with our
direct sales force. However, in some smaller markets, independent distributors may be our sole means of sales, marketing and distribution.
Our relationships with channel partners are very important to our future revenues and profitability. Channel relationships accounted for more than 63% of our total net
revenues in fiscal 2004 and more than 61% of our total net revenues in fiscal 2003. Our sales force is compensated on a channel-neutral basis to reduce potential conflict between our sales force and channel partners. Our channel partners include:
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Systems integrators, both government and commercial, who serve the market for large commercial projects requiring substantial analysis, design, development, implementation and
support of custom solutions;
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Channel development providers who supply our products and provide product marketing and technical support services to our smaller resellers;
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Resellers who provide added value in the form of software packages, proprietary software development, high-end networking integration, vertical integration, vertical industry
expertise, training, installation and support;
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OEMs who integrate our products with their hardware and software; and
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Independent distributors who primarily serve foreign markets in which we do not have a direct presence.
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Additionally, ISV partners help us maximize our technology footprint by integrating their software products with our platforms and
technologies.
We have a wide range of marketing activities. Our Worldwide
Marketing Organization oversees Suns marketing planning, determines product and pricing strategy; coordinates advertising, demand creation and public relations activities; maintains strategic partnerships with major independent software
vendors and performs competitive analyses.
Although our sales and other
operating results can be influenced by a number of factors, and historical results are not necessarily indicative of future results, our sequential quarterly operating results generally fluctuate downward in the first and third quarters of each
fiscal year when compared with the immediately preceding quarter.
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Revenues from outside the United States were approximately 57% of our total net revenues in fiscal 2004 and 56% and 53%
of our total net revenues in fiscal 2003 and 2002, respectively. Direct sales we make outside of the United States are generally priced in local currencies and can be subject to currency exchange fluctuations. The net foreign currency impact on
total net revenues and operating results cannot be precisely measured because of the various hedging strategies we employ. However, because of the general weakening of the U.S. dollar, our best estimate of the foreign exchange benefit approximated
4% of total net revenues for fiscal 2004.
The countries primarily
contributing to our international sales are the United Kingdom (UK), Germany and Japan. The UK represented approximately 8% of our total net revenues in fiscal 2004, 7% of our total net revenues in fiscal 2003 and fiscal 2002. Germany represented
approximately 8% of our total net revenues in fiscal 2004 and fiscal 2003 and 7% of our total net revenues in fiscal 2002. Japan represented approximately 7% of our total net revenues in fiscal 2004, 8% of our total net revenues in fiscal 2003 and
8% of our total net revenues in fiscal 2002.
Some of our sales to
international customers are made under export licenses that must be obtained from the United States Department of Commerce. In addition, all of our export transactions are subject to U.S. export control laws, and certain transactions could require
prior approval of the U.S. Department of Commerce. Protectionist trade legislation in either the United States or other countries, such as a change in the current tariff structures, export compliance laws or other trade policies, could adversely
affect our ability to sell or to manufacture in international markets. Furthermore, revenues from outside the United States are subject to inherent risks, including the general economic and political conditions in each country.
Sales to General Electric Company (GE) and its subsidiaries in the aggregate accounted for
approximately 14%, 11% and 12% of our fiscal 2004, 2003 and 2002 total net revenues, respectively. More than 90% of the revenue attributed to GE was generated through GE subsidiaries acting as either a reseller or financier of our products. The vast
majority of the revenue included in the amounts above is from sales through a single GE subsidiary comprised 11%, 9% and 8% of total net revenues in fiscal 2004, 2003 and 2002, respectively. This GE subsidiary acts as a distributor of our products
to resellers who in turn sell those products to end-users. Our business could be adversely affected if GE or another significant customer terminated its business relationship with us or significantly reduced the amount of business it did with us.
See Note 16 to the Consolidated Financial Statements for additional information concerning sales to international customers and business segments.
Our product order backlog at June 30, 2004 was $710 million, as compared with $705 million at June 30, 2003. Our backlog includes orders for which a delivery schedule
within six months has been specified by the customer and shipped products for which revenue has not been recognized. Backlog levels vary with demand, product availability and our delivery lead times and are subject to significant decreases as a
result of, among other things, customer order delays, changes or cancellations. As such, backlog levels may not be a reliable indicator of future operating results.
WORLDWIDE OPERATIONS
The Worldwide Operations organization manages company-wide purchasing of materials used in producing Sun products, assists in product design enhancements, oversees our
own manufacturing operations and those of our manufacturing partners and coordinates logistics operations. Our manufacturing operations consist primarily of final assembly, test and quality control of enterprise and data center systems. For all
other systems, we rely on external manufacturing partners. We manufacture primarily in Oregon and Scotland and distribute from California, the Netherlands and Japan. We have continued efforts to simplify the manufacturing process by reducing the
diversity of system configurations offered and increasing the standardization of components across product types. In fiscal 2004, we implemented a new customer fulfillment architecture that enables us to ship some products directly from our
suppliers to our customers reducing cost and complexity in the supply chain. In addition, we have continued to increase our focus on quality and processes that are intended to proactively identify quality issues. The early-identification of products
containing defects in engineering, design and manufacturing processes, as well as defects in third-party components included in our products could result in delays of product shipments.
We depend on many suppliers for the necessary parts and components to manufacture our products. There are a number of vendors producing the
parts and components that we need. However, there are some components that can only be purchased from a single vendor due to price, quality, or technology reasons. For example, we depend on Texas Instruments for our SPARC
®
microprocessors and several other companies for custom integrated circuits. If
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unable to purchase the necessary parts and components on acceptable terms from a particular vendor and we had to find a new supplier for such parts and
components, our new and existing product shipments could be delayed, adversely affecting our business and operating results. Similarly, our ability to purchase components in sufficient quantities to meet customer demand could impact our future
operating results. Further, we also face the risk of ordering too many components, or conversely, not enough components, because orders are generally based on forecasts of customer orders rather than actual orders, which subjects us to inventory
risk.
RESEARCH AND DEVELOPMENT
Our research and product development programs are intended to sustain and enhance our
competitive position by incorporating the latest worldwide advances in hardware, software, graphics, networking, data communications and storage technologies. In addition, we may extend our product offerings and intellectual property through
acquisitions of businesses or technologies or other arrangements with our partners. Suns product development continues to focus on enhancing the performance, scalability, reliability, availability and serviceability of our existing systems and
the development of new technology standards. Additionally, we remain focused on system software platforms for Internet and intranet applications, telecommunications and next-generation service provider networks, developing advanced workstation,
server and storage architectures. We devote substantial resources to software development as we believe it provides and will continue to provide significant competitive differentiation.
We conduct research and development principally in the United States, United Kingdom, France, Ireland, Germany, Japan, Norway and India.
Research and development (R&D) expenses were $1,926 million, $1,837 million and $1,832 million in fiscal 2004, 2003 and 2002, respectively.
PRODUCTS
Our products consist of Computer Systems and Network Storage systems.
COMPUTER SYSTEMS
Our Computer
Systems products and technologies, including our full line of scalable workgroup and enterprise servers, our UltraSPARC microprocessors and our software, are integrated systems designed, developed and produced for network computing environments.
Servers.
We offer a full range of
servers from our data center/high-performance computing servers through our entry servers and blade systems.
Data Center servers.
Our data center servers, including the Sun Fire
E25K, Sun Fire E20K, Sun Fire 15K and the Sun Fire 12K, are designed to offer greater performance and lower total cost of ownership than mainframe
systems and are used for server consolidations, application migrations, data mining and warehousing, custom applications, on-line transaction support, enterprise resource planning, high performance technical computing and databases. The Sun Fire
E25K server is one of the most scalable UNIX
®
platform-based systems in the marketplace and incorporates our UltraSPARC IV microprocessor, bringing dual-threaded
capability to the datacenter.
Enterprise
servers.
Our enterprise servers, including Sun Fire E6900, Sun Fire E4900, Sun Fire E2900, Sun Fire 6800, Sun Fire 4800 and Sun Fire V1280 servers, provide reliability, availability and scalability to address the needs
of data centers and enterprise-scale network computing at a moderate cost. These servers are available with various options in processor and memory expandability, hardware redundancy and component accessibility and run on the Solaris Operating
System. In fiscal 2004, we introduced the Sun Fire E2900, Sun Fire E4900 and Sun Fire E6900 servers which use the UltraSPARC IV processor and are built to deliver dual-threaded capability and fault management technology into our family of mid-range
Sun Fire servers.
Entry server
systems.
We also offer an expansive line of entry server systems differentiated by their size, their processor architecture (SPARC or x86), their form factor (rackable or stand-alone systems) and the environment for
which they are targeted (general purpose or specialized systems).
Entry
SPARC-based systems include our Sun Fire V880 and Sun Fire V480 servers, Sun Fire V240 and Sun Fire V210 that deliver network computing in a compact, low-cost package.
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Entry x86-based systems, including the Sun Fire V60x and Sun Fire V65x, provide high density, cost effective scalable
solutions for both Solaris and Linux operating systems. During fiscal 2004, we introduced Sun Fire V20Z AMD Opteron-based server and V20Z Compute Grid Rack System to expand the x86 entry server line.
Our blade systems continue to combine high density hardware architecture and system
management software. They allow for management of a pool of heterogeneous, modular, single board servers, such as SPARC and x86 architectures, Solaris and Linux operating systems and specialty blades, as one computing environment.
Desktops and Workstations.
Our desktops and
workstations provide powerful solutions for a wide range of business and technical activities such as software development, mechanical design, financial analysis and education. Our product line includes high performance 64-bit workstations, graphics
accelerator boards, newly released x86-based workstations and thin Sun Ray
Ultra-Thin Client products. In fiscal 2004, we introduced Sun Blade
2500, 2000 and 1500 workstations for demanding
graphics, visualization and compute applications. Additionally, we released the Sun Blade W1100z and Sun Blade W2200z, which are Suns first x86 based workstations. We recently introduced the AMD Opteron-based workstations that support Linux
(Red Hat and SuSe, 32-Bit and 64-Bit) and the Solaris Operating System (32-Bit and eventually 64-Bit) and are intended to be Microsoft certified.
Processor and Network Products.
The UltraSPARC microprocessors provide the computing power of most of Suns systems. We have
three series of processors that use the SPARC architecture: 1) The UltraSPARC s-Series processors power the high-end and midrange server products from Sun, as well as power desktops, and offer our highest level of performance, scalability
and leading-edge reliability, availability and serviceability (RAS); 2) The UltraSPARC i-Series processors offer a higher level of integration on the central processing unit enabling the price and performance design points deployed in
Suns workgroup servers, rack mount servers and high performance desktops; and 3) The UltraSPARC e-Series processors balance cost, power consumption and performance, enabling economical 64-bit server and desktop solutions while
maintaining binary compatibility with all SPARC processors, past and present. In addition, our networking and security products consist of a range of connectivity and encryption products to improve network performance and security.
Software.
Our software offerings consist primarily of
enterprise infrastructure software systems, software desktop systems, developer software and infrastructure management software.
Solaris Operating System (OS).
The Solaris OS is a high performance, highly reliable, scalable and secure operating environment for
SPARC and x86 platforms that is easy to install and use, is optimized for the Java platform and supports more than 12,000 applications. It is optimized for enterprise computing, Internet and intranet business requirements, powerful databases and
high performance technical computing environments. The Solaris 9 OS, our latest release of the Solaris OS, creates a services platform by combining traditional operating systems functionality with application services and identity management
(management of user identities over the Internet or complex corporate networks so that users can use a single sign-on to be authenticated and authorized to access multiple files). Solaris 9 OS integrates with the Java Enterprise System making it
easier to build and deploy applications and web services based on Java and XML technologies. Our Trusted Solaris
OS provides a high level of privacy and reduces the risk of security violations on a commercial-grade OS. Trusted Solaris OS is available for both SPARC and x86 platforms.
Java technology.
Our Java platform application
environment allows development of application software independent of the underlying operating system or microprocessor. Java technology allows a developer to write applications once for a wide range of platforms and devices. Our Java platforms are
based on a common core architecture and include the Java 2 Platform, Standard Edition (J2SE
) technology used on personal computers and workstation clients and available on Solaris OS, Linux, HP-UX, AIX, Tru64 Unix, Windows, MacOS X and other platforms; Java 2 Platform,
Enterprise Edition (J2EE
) technology used to
develop and deploy web services which enable secure, robust and interoperable business applications; Java 2 Platform, Micro Edition (J2ME
) technology, which extends Java technology to consumer and embedded devices such as mobile phones, personal digital assistants (PDAs), digital set top
boxes and residential gateways; and Java Card
smart card technology.
Sun Java Studio Developer
tools.
We develop and market software development tools designed to aid in application development and integration. The Java 2 Software Development Kit enables developers to create and run both applets (miniature
applications written in the Java programming language) that run inside a web browser and applications that
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run outside of a browser. Our Sun Java Studio Developer Platform provides a desktop-to-mainframe development and test environment for programming in C, C++
and Java programming languages.
Sun Java Enterprise
System.
Our Sun Java Enterprise System software enables enterprises to utilize their information and applications into services offered on intranets and the Internet. The Java Enterprise System software is an
integrated suite of most of our infrastructure software, including application, directory, identity, integration, calendar, messaging and portal services for multiple platforms.
Sun Java Desktop System.
Our desktop software includes all the key components of a users
environment, ranging from the user interface and desktop utilities to a browser, multimedia capabilities and the StarOffice
personal productivity suite. The StarOffice office productivity suite has a fully integrated set of applications including word processing,
spreadsheet, graphic design, presentations, database access, HTML editor, mail/news reader, event planner and formula editor tools. It runs on most major operating environments and platforms, including the Solaris OS, Microsoft Windows, Linux, OS/2
and Java platforms.
N1
Grid System.
N1 Grid software is our vision and
architectural blueprint for reducing the cost and complexity of managing enterprise data centers by allowing a data center to work like a single system by combining an enterprises IT resources (e.g. servers, storage and network devices) with
virtualization, provisioning, policy and automation, and monitoring.
NETWORK STORAGE
Our Network Storage systems integrate
servers, storage and software to support heterogeneous environments.
Storage Systems.
Our high-end data storage systems provide a platform for direct attach storage or storage area network (SAN) solutions. They are designed for extreme availability, performance,
scalability, connectivity and manageability. Our high-end data storage systems, including the Sun StorEdge
9980 and Sun StorEdge 9970, combine Hitachi Data Systems (HDS) high-end storage products with our resource management and file management software under an OEM agreement with HDS
first signed in fiscal 2002.
We offer a wide range of flexible, scalable
mid-range storage systems, including the Sun StorEdge 6320, Sun StorEdge 6120, Sun StorEdge 3910, Sun StorEdge A5200 Array and Sun StorEdge T3 Array, which support high-performance computing and enterprise SAN implementations, as well as storage
virtualization technology. In fiscal 2004, we introduced the Sun StorEdge 6920 system, offering storage virtualization which delivers performance, flexibility and high availability for clustered environments such as high-performance computing and
decision support systems.
Our Sun StorEdge products for workgroup
applications, including the Sun StorEdge 3510 and 3511 Arrays, the Sun StorEdge 3310 Array, Sun StorEdge 3120 Array, Sun StorEdge S1 Array, Sun StorEdge D2 Array, Sun StorEdge A1000 and Sun StorEdge T3 Array for workgroup, offer a flexible, compact,
cost-effective approach for growing storage demands. Their building-block architecture is designed to allow users to expand and customize as needed, offering performance and flexibility at low cost for a variety of environments for increased return
on investment.
Storage Software.
Our Sun
StorEdge software is an integral part of our complete storage solutions. Our Sun StorEdge software is based on the Sun Java System architecture and comprises an open, integrated and automated storage management software family. The Sun StorEdge
software suites are focused on availability, utilization, performance and storage resource management.
SERVICES
Our services team provides
expertise in helping our customers deploy network computing environments through a broad range of services comprised of Support services (support for hardware and software) and Professional and Knowledge services. Sun Services assists customers
globally, provides support services to nearly 800,000 units under contracts in more than 100 countries, training approximately 400,000 students annually and providing consulting, integration and operations assistance to IT organizations worldwide.
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SUPPORT SERVICES
The SunSpectrum
SM
Support services
product offerings allow customers the power and flexibility to customize their support services contracts. Customers can choose from four levels of support that range from mission critical to self-support. This service is sold separately or packaged
with hardware, software and peripherals as a single-price support service. Each contract type is specifically designed to enable high availability and continuous operation for our customers. Our resources in the field for services delivery are
complemented by third-party service providers who primarily deliver hardware support services such as spares inventories and manpower. Investments by these third-party service providers help us expand our geographic coverage without additional fixed
cost investments on our part. Software support is primarily delivered by our software support engineers.
We are in the process of growing our managed customer services. These fully managed services comprise packaged services providing risk assessment, mitigation and measurement toward availability improvement for
customers. They also enable businesses to shift their operational focus from non-core competency IT management functions to running their business for competitive advantage. During fiscal 2004, we released site support services, fully managed
services, Sun Preventive Services and our developing utility computing capabilities.
PROFESSIONAL AND KNOWLEDGE SERVICES
Suns
Professional services provides a suite of technical consulting and systems integration services to help customers architect, implement, and manage complex network computing environments. Our highly trained Professional services team specializes in
providing customers with advanced systems, software, storage and network architecture design consulting, platform integration, enterprise systems management and operation such as network security and identity management, wireless network-based
systems and advanced Sun Java System software integration solutions. We provide people, processes and technology and we partner with third-party systems integrators, to deliver solutions tailored to meet our customers needs. Our technical and
project management experts help design IT architectures and plan migrations from legacy systems to network computing or help customers upgrade existing network computing environments. Additionally, to keep customer computing environments operating
at peak performance, operations experts help customers manage the complexity of heterogeneous systems and networks.
Our Knowledge services group develops and delivers integrated learning solutions for enterprises, IT organizations and individual IT professionals. These solutions help
ensure that the necessary talent is available and properly aligned to meet our clients network computing needs, as well as business objectives. Sun learning solutions include education consulting services, learning management technologies,
multi-mode learning content and professional certifications.
COMPETITION
We compete in the computer hardware, software and services markets. These
markets are intensely competitive. Our competitors are some of the largest, most successful companies in the world. They include International Business Machines Corporation (IBM), Hewlett-Packard Company (HP), EMC Corporation (EMC), Fujitsu Limited
(Fujitsu) and the Fujitsu-Siemens joint venture. We also compete with systems manufacturers and resellers of systems based on microprocessors manufactured by Intel Corporation (Intel) and the Windows family of operating systems software from
Microsoft Corporation (Microsoft). These competitors include Dell Inc. and HP, in addition to Intel and Microsoft.
Customers make buying decisions based on many factors, including, among other things, new product and service offerings and features; product performance and quality;
availability and quality of support and other services; price; platform; interoperability with hardware and software of other vendors; quality; reliability security features and availability of products; breadth of product line; ease of doing
business; a vendors ability to adapt to customers changing requirements; responsiveness to shifts in the marketplace; business model (e.g., utility computing, subscription based software usage, consolidation versus outsourcing);
contractual terms and conditions; vendor reputation and vendor viability. We believe competition has continued to remain intense over the last fiscal year. In this environment, each factor on which we compete is critical and the lack of competitive
advantage with respect to one or more of these factors could lead to a loss of competitive position resulting in fewer customer orders, reduced revenues, reduced margins, reduced levels of profitability and loss of market share.
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We have encouraged the use of SPARC technology as a standard in the computer marketplace by licensing much of the
technology and promoting open interfaces to the Solaris OS, as well as by offering microprocessors and enabling technologies to third party customers. As a result, several licensees, including Fujitsu and the Fujitsu-Siemens joint venture company,
also offer products based on the Solaris OS and the SPARC architecture that compete directly with our products. We have also worked to make our Java programming language a standard for complex networks. We develop applications, tools and systems
platforms, as well as work with third-parties to create products and technologies, in order to continue to enhance the Java platforms capabilities. As part of this effort, we license Java technology which widely encourages competitors of Sun
to also develop products competing with these applications, tools and platforms. If we are unable to compete effectively, our business could be harmed.
PATENTS, TRADEMARKS AND INTELLECTUAL PROPERTY LICENSES
We have used, registered or applied to register certain trademarks and service marks to distinguish genuine Sun products, technologies and services from those of our
competitors in the U.S. and in foreign countries and jurisdictions. We enforce our trademark, service mark and trade name rights in the U.S. and abroad.
We hold a number of U.S. and foreign patents relating to various aspects of our products and technology. While we believe that patent protection is important, we also
believe that patents are of less competitive significance than factors such as innovative skills and technological expertise. From time to time we have been notified that we may be infringing certain patents or other intellectual property rights of
others. Several pending claims are in various stages of evaluation. With the exception of the matters further disclosed at Item 3. Legal Proceedings of this report, we believe no material litigation has arisen from these claims. We are evaluating
the desirability of entering into licensing agreements in certain of these cases. Based on industry practice, we believe that any necessary licenses or other rights could be obtained on commercially reasonable terms. However, no assurance can be
given that licenses can be obtained on acceptable terms or that litigation will not occur. The failure to obtain necessary licenses or other rights, or litigation arising out of such claims, could adversely affect our business.
EMPLOYEES
As of September 2, 2004, we had approximately 32,600 employees. We depend on key employees and face competition in hiring and retaining
qualified employees. Our employees are vital to our success, and our key management, engineering and other employees are difficult to replace. Although we have entered into a limited number of employment contracts with certain current and former
executive officers, we generally do not have employment contracts with our key employees. Further, we do not maintain key person life insurance on any of our employees. As our stock price has decreased and because we offer equity-based incentive
compensation, our ability to continue to offer competitive compensation packages to current employees has been negatively impacted. Consequently, these pressures have affected our ability to attract and retain highly qualified personnel. If these
adverse conditions continue, we may not be able to retain highly qualified employees in the future and this could harm our business.
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