Item 1.
Business
Party City Corporation is based in Rockaway, New
Jersey and was incorporated in the State of Delaware in 1996. We
operate retail party supplies stores within the continental
United States and we sell franchises on an individual store and
area franchise basis throughout the United States, and in Puerto
Rico, Portugal and Spain. The franchise stores located in Canada
were closed during early 2002.
General
We are a specialty retailer of party supplies
with a network of 481 stores. At September 16, 2002, we
owned and operated 234 stores in the United States and our
franchisees operated an additional 247 stores in the United
States, and in Puerto Rico, Portugal and Spain. We believe that
we are Americas largest party goods chain. We authorized
our first franchise store in 1989 and opened our first
Company-owned store in January 1994.
We operate and franchise party supplies stores
that generally range in size from 10,000 square feet to 12,000
square feet. These stores offer a broad selection of brand name
and private label merchandise for a wide variety of celebratory
occasions, including birthday parties, weddings and baby
showers, as well as seasonal events such as Halloween,
Christmas, New Years Eve, Graduation, Easter,
Valentines Day, Thanksgiving, St. Patricks Day,
the Super Bowl and the Fourth of July. We seek to offer
customers a one-stop party store that provides a
wide selection of merchandise at a compelling value. A key
element of delivering customer satisfaction is stocking
inventory in sufficient quantities to satisfy customer needs for
parties of virtually all sizes and types.
Effective July 3, 1999, we changed our
fiscal year end for financial reporting from December 31 to
the Saturday nearest to June 30. As used herein, the term
Fiscal Year refers to the 52 or 53 weeks, as
applicable, ending the Saturday nearest to June 30, unless
otherwise noted.
Industry Overview
Traditionally, the retail party supplies business
has been fragmented, with consumers purchasing party-related
products from single owner-operated party supplies stores and
designated departments in drug stores, general mass
merchandisers, supermarkets and department stores of local,
regional and national chains. According to industry sources, the
market for party and special occasion merchandise, comprised of
party supplies, greeting cards, gift wrap, and related items was
estimated at $12.8 billion in sales in 2001.
2
Business Strategy
Our objective is to maintain our position as a
leading national chain of party supplies stores. In order to
maintain continued store growth, our management intends to
continue to invest in our human resources and management
information systems to further improve the infrastructure
necessary to manage continued growth. Key components of our
current strategy are:
Offer a Broad Selection of Merchandise in an
Exciting Shopping Environment.
We try
to provide party-planners and party-goers with convenient
one-stop shopping for party supplies and offer what we believe
is one of the most extensive selections of party supplies
available. A typical Party City store contains approximately
16,000 SKUs and offers a wide variety of patterns, colors and
styles within each of the product categories that we carry. We
have been expanding the range of items which we offer in order
to create consumer loyalty and generate repeat business by
striving to maintain a new and exciting product selection.
Establish Convenient Store Locations.
While we believe that our stores
typically are destination shopping locations, we seek to
maximize customer traffic and quickly build the visibility of
new stores by situating our stores in high traffic areas. Site
selection criteria include: population density, demographics,
traffic counts, complementary retailers, storefront visibility
and presence (either in a stand-alone building or in dominant
power strip centers, which are generally anchored by a
nationally recognized retailer, like Wal-Mart, Target or
Kohls Department Stores), competition, lease rates and
accessible parking. We believe there are an extensive number of
suitable domestic locations available for future stores.
Maintain Value Price Position.
We use the aggregate buying power of
our 481 Company-owned and franchise stores network which allows
the stores to offer a broad line of high quality merchandise at
competitive prices. We believe we reinforce customers
expectations of savings by prominently displaying signs
announcing our value pricing and savings opportunities. We also
maintain a lowest price guaranty policy in Company-owned stores
and we suggest our franchisees adhere to such a policy. This
policy guarantees that Party City stores will meet and discount
the advertised prices of a competitors products. We
believe that this policy has helped foster our image of offering
consumers exceptional value for their money.
Provide Excellent Customer Service.
We view the quality of our
customers shopping experience as critical to our continued
success and we are committed to making shopping in our stores an
enjoyable experience. At Halloween, our most important selling
season, each store significantly increases the number of sales
associates to ensure prompt service. We believe that the
compensation of our store managers and other personnel is
competitive and enables us to attract and retain well-qualified,
motivated employees who are committed to providing excellent
customer service.
Expansion Plans.
Our
long-term goal is to increase our market share in existing
markets and penetrate new markets in order to expand our
position as a leading retailer of party supplies merchandise. We
intend to balance growth between opening Company-owned stores
and franchise stores to meet our growth objectives. In addition,
the fragmented nature of the retail party supplies business may
provide opportunities to grow through acquisition. We
continuously evaluate acquisition opportunities; however, we
have no present commitments or agreements with respect to
material acquisitions. We currently plan to open twenty-five to
thirty Company-owned stores during Fiscal Year 2003. Franchise
store growth is subject to the ability and interest on the part
of the franchisees to open stores according to our expansion
plans.
3
Store Locations
As of September 16, 2002, there were 481
Party City stores open in the United States, and in Puerto Rico,
Portugal and Spain. Of these, 234 were Company-owned and 247
were operated by our franchisees. The following table shows the
growth in Party Citys network of stores for the Fiscal
Years 1998 through 2002.
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Fiscal Year
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1998
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1999
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2000
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2001
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2002
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Company-owned:
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Stores open at beginning of fiscal year
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57
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148
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215
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197
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193
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Stores opened
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69
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63
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2
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13
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Stores closed
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(2
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)
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(2
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)
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Stores acquired from franchisees
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22
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5
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1
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3
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Stores sold to franchisees
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(1
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)
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(18
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)
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(3
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)
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Stores open at end of fiscal year
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148
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215
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197
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193
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209
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Franchise:
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Stores open at beginning of fiscal year
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168
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160
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178
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211
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261
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Stores opened
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15
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23
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18
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51
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19
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Stores closed(a)
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(1
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)
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(1
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)
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(3
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)
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(3
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(35
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Stores purchased by the Company
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(22
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(5
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)
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(1
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)
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(3
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Stores sold to franchisees
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1
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18
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3
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Stores open at end of fiscal year
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160
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178
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211
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261
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242
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Total Company and franchise stores
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308
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393
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408
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454
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451
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(a)
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Our Canadian master franchisee filed for
bankruptcy protection under Canadian law, closing 28 stores in
fiscal 2002.
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4
As of June 29, 2002, Party City stores are
located in the following states and geographic regions:
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Fiscal
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Year
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Alabama
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6
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Arizona
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8
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Arkansas
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2
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California
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52
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Colorado
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3
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Connecticut
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9
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Delaware
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1
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Florida
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49
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Georgia
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23
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Hawaii
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1
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Illinois
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17
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Indiana
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5
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Kansas
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3
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Kentucky
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1
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Louisiana
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11
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Maryland
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12
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Massachusetts
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3
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Michigan
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9
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Minnesota
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5
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Mississippi
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2
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Missouri
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5
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Nevada
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5
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New Jersey
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32
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New Mexico
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3
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New York
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46
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North Carolina
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15
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Ohio
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11
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Oregon
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4
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Pennsylvania
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24
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Rhode Island
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1
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South Carolina
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7
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Tennessee
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10
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Texas
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32
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Utah
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2
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Virginia
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13
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Washington
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6
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Wisconsin
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1
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Puerto Rico
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5
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Portugal
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2
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Spain
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5
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Total
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451
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We typically seek sites for new stores that are
located in a strip or power shopping center near high traffic
routes. We seek to lease sites rather than purchase sites. Our
site selection criteria include, among other things: population
density, demographics, traffic count, complementary retailers,
storefront visibility and presence, competition, lease rates and
accessible parking. In addition, we carefully consider the
presence of existing competition in the market when selecting a
site. We believe there is an extensive number of suitable
domestic locations available for future sites.
Merchandising
Our stores are designed to give the shopper a
feeling of excitement and create a festive atmosphere. Our goal
is for the customer to be pleased by his or her shopping
experience. To achieve this goal, we maintain a wide selection
of party supplies in-stock. Party City stores range in size from
6,750 to 15,560 square feet with a typical store size between
10,000 and 12,000 square feet. The stores are divided into
various sections of different categories of party supplies,
displayed to emphasize value pricing and breadth of merchandise
available. The floor plan is designed to impress the customer
with the broad selection in each product category.
The typical Party City store offers a broad
selection of brand name and private label merchandise consisting
of over 16,000 SKUs divided into the following categories:
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Halloween.
As a key
component of our sales strategy, our Party City stores provide
an extensive selection of costumes for Halloween through our
Halloween Costume Warehouse® department. The
stores also carry a broad array of decorations and accessories
for the Halloween season. The Halloween merchandise is
prominently displayed to provide an exciting and fun shopping
experience for customers. The stores display Halloween-related
merchandise throughout the year to position us as the
customers Halloween shopping resource. We believe that the
importance of Halloween is growing significantly among both
young children and adults.
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Graduation.
Customer
purchases for graduation parties in the United States primarily
occur during April, May and June. These purchases include
decorations and tableware related to graduation parties.
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Other Seasonal.
Customer purchases made for seasonal
holiday events compose a significant part of our business. The
seasonal category includes products for the Super Bowl,
Valentines Day, St. Patricks Day, Passover,
Easter, First Communion, the Fourth of July, Christmas, Hanukkah
and
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5
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New Years Eve. Some of the major items
within this category are tableware, decorations, cutouts, lights
and balloons tailored to the particular event.
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Baby Shower.
We
maintain a baby shower department, which includes tableware,
decorations, balloons, favors, centerpieces and garlands.
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Balloons.
The
balloon department carries a wide selection of basic and
decorative latex balloons in various sizes, qualities, colors
and package sizes. The balloon department also carries Mylar
balloons in numerous sizes, shapes and designs relating to
birthday, seasonal, anniversary and other themes.
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Birthdays.
The
birthday product category includes a wide assortment of
merchandise to fulfill customer needs for celebrating birthdays,
including special ones such as first, sweet
sixteen and other milestone birthdays such as 40th and
50th birthdays. Some of the products in this category include
invitations, thank you cards, tableware, hats, horns, banners,
cascades, balloons, novelty gifts, piñatas and candies.
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Bridal/ Wedding/ Anniversary.
This product category includes
personalized invitations, tableware, balloons, favors, place
setting cards, confetti, honeycomb bells and personalized
ribbons. Personalized invitation books containing numerous
samples of customizable event invitations are carried from the
leading invitation stationers at discounted prices.
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Candy.
The candy
product category includes novelty and packaged candy sold to
enhance childrens parties or to be used as piñata
fillers. Candy is sold both in individual units and in bulk
packaging for customers convenience.
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Catering Supplies.
Our stores offer a broad selection of
catering supplies that consists of trays, platters, foil, bowls,
warming racks and fuel.
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Gift Wrap.
This
product category includes wide assortments of gift bags, bows,
tissue paper, ribbons, printed bags and wrapping paper.
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Greeting Cards.
This
product category includes greeting cards from quality national
card vendors at discount prices.
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Party Favors.
We
maintain a party favors department that includes a broad
selection of packaged and bulk favors appealing to different age
groups. The assortment includes different product lines varying
in prices designed to offer customers a variety of purchasing
options.
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General.
We carry a
range of brand name and private label merchandise, including
tableware, table covers, cutlery, crepe paper, cups and tumblers.
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Product Selection, Purchasing and
Suppliers.
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We purchase from four suppliers which in the
aggregate constituted approximately 44% of our purchases for the
Fiscal Year 2002. The loss of any of these suppliers would
adversely affect our operations. We consider numerous factors in
supplier selection, including, but not limited to, price, credit
terms, product offerings and quality. We negotiate pricing with
suppliers on behalf of all stores in our network (Company-owned
and franchise). We believe that our buying power enables us to
receive favorable pricing terms, and enhances our ability to
obtain high demand merchandise.
In order to maintain consistency throughout our
store network, we have established an approved list of items
that are permitted to be sold in Party City stores. Franchise
stores must adhere to these guidelines according to the terms of
their franchise agreements. We establish a standard store
merchandise layout and presentation format to be followed by
Company-owned and franchise stores. Any layout or format changes
developed by us are communicated to the managers of stores on a
periodic basis. All of the merchandise purchased by stores is
shipped directly from suppliers to the stores.
6
Customer Service.
Customer service and shopping
convenience are integral components of our one-stop shopping
concept. We view the quality of our customers shopping
experience as critical to our continued success. For example, at
Halloween, our most important selling season, each store
significantly increases the number of sales associates in the
store.
Our management believes that the compensation of
our store managers and other personnel is competitive and
enables us to attract and retain well-qualified, highly
motivated employees who are committed to providing excellent
customer service.
As of September 16, 2002, the Company had
247 franchise stores throughout the United States, and in Puerto
Rico, Portugal and Spain. A Party City store run by a franchisee
utilizes the Companys format, design specifications,
methods, standards, operating procedures, systems and trademarks.
We receive revenue from our franchisees,
consisting of an initial one-time fee and an ongoing royalty
fee. In addition, each franchisee has a mandated advertising
budget, which consists of a minimum initial store opening
promotion and ongoing local advertising and promotions. Further,
the franchisee must pay an additional 1.0% of net sales to a
Party City group advertising fund to cover common advertising
materials related to the Party City store concept. We do not
offer financing to our franchisees.
Current franchise agreements provide for an
assigned area or territory that typically equals a three-mile
radius from the franchisees store location and the right
to use the Party City logo and trademark The Discount
Party Super Store®. In most stores, the franchisee or
the majority shareholder of a corporate franchisee devotes full
time to the management, operation and on-premises supervision of
the stores.
Although such locations are generally obtained
and secured by the franchisee, pursuant to the franchise
agreement we must approve all site locations. As franchisor, we
also supply valuable and proprietary information pertaining to
the operation of the Party City store business, as well as
advice regarding location, improvements and promotion. We also
supply consultation in the areas of purchasing, inventory
control, pricing, marketing, merchandising, hiring, training,
improvements and new developments in the franchisees
business operations, and we provide assistance in opening and
initially promoting the store.
We recently added staff to increase our focus on
the management of our franchise operations. Additionally,
franchisees have been represented on several key operating
committees, addressing issues such as merchandising, advertising
and information systems initiatives.
As of September 16, 2002, we had fourteen
territory agreements with certain franchisees. These agreements
grant the holder of the territory the right to open one or more
stores within a stated time period.
The party supplies retailing business is highly
competitive. Our stores compete with a variety of smaller and
larger retailers, including, but not limited to, single
owner-operated party supplies stores, specialty party supplies
retailers (including superstores), designated departments in
drug stores, general mass merchandisers, supermarkets and
department stores of local, regional and national chains and
catalog and Internet sites. Many of these competitors have
substantially greater financial resources than we do.
Management believes that Party City stores
maintain a leading position in the party supplies business by
offering a wider breadth of merchandise, greater selection
within merchandise classes and discount prices on most items in
the stores. We believe that our significant buying power, which
results from the size of our Party City store network, is an
integral advantage.
7
We license a number of trademarks and service
marks registered with the United States Patent and Trademark
Office from our wholly owned subsidiary, including the marks
Party City®, The Discount Party Super Store® and
Halloween Costume Warehouse®.
As a franchisor, we must comply with regulations
adopted by the Federal Trade Commission, such as the Trade
Regulation Rule on Franchising, which requires us to
furnish prospective franchisees with a franchise offering
circular. We also must comply with a number of state laws that
regulate certain substantive aspects of the
franchisor-franchisee relationship. For instance, state laws
that regulate the offer and sale of franchises require us to
register before the offer and sale of a franchise can be made in
that state.
State laws that regulate the
franchisor-franchisee relationship presently exist in a
substantial number of states. Those laws regulate the franchise
relationship, for example, by requiring the franchisor to deal
with its franchisees in good faith, by prohibiting interference
with the right of free association among franchisees and by
regulating discrimination among franchisees with regard to
charges, royalties or fees. In some cases, those laws also
restrict a franchisors rights with regard to the
termination of a franchise agreement (for example, by requiring
good cause to exist as a basis for the termination)
by requiring the franchisor to give advance notice to the
franchisee of the termination and give the franchisee an
opportunity to cure any default, and by requiring the franchisor
to repurchase the franchisees inventory or provide other
compensation. To date, those laws have not precluded us from
seeking franchisees in any given area and have not had a
material adverse effect on our operations.
Each Party City store must comply with applicable
regulations adopted by federal agencies and with licensing and
other regulations enforced by state and local health,
sanitation, safety, fire and other departments. Difficulties or
failures in obtaining the required licenses or approvals can
delay and sometimes prevent the opening of a new store or shut
down an existing store.
Party City stores must comply with applicable
federal and state environmental regulations, but the cost of
complying with those regulations to date has not been material.
More stringent and varied requirements of local governmental
bodies with respect to zoning, land use, and environmental
factors can delay, and sometimes prevent, development of new
stores in particular locations.
We and our franchisees must comply with the Fair
Labor Standards Act and various state laws governing various
matters such as minimum wages, overtime and other working
conditions. We and our franchisees also must comply with the
provisions of the Americans with Disabilities Act. The Act
requires that employers provide reasonable accommodation for
employees with disabilities and that stores be accessible to
customers with disabilities.
As of September 16, 2002, we employed
approximately 1,525 full-time and 3,050 part-time employees. We
consider our relationships with our employees to be good. None
of our employees is covered by a collective bargaining agreement.
Risk Factors
In addition to other matters identified or
described by us from time to time in filings with the Securities
and Exchange Commission, there are several important factors
that could cause our future results to differ materially from
historical results or trends, results anticipated or planned by
us, or results that are reflected from time to time in any
forward-looking statement that may be made by us or on our
behalf. Some of these important factors, but not necessarily all
of the important factors, are described below.
8
We may be unable to achieve our expansion
plans for future growth.
We have grown rapidly primarily through opening
new Company-owned stores, with the addition of 13 Company-owned
stores during fiscal 2002. We plan to open approximately 25 to
30 new Company-owned stores, net of store closings, in fiscal
2003. Our continued growth will depend, significantly, upon our
ability to open such new stores in a timely manner and to
operate them profitably. Our expansion is also dependent on the
effective continuation and development of our franchise program.
Furthermore, successful expansion is subject to various
contingencies, many of which are beyond our control. These
contingencies include, among others:
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our and our franchisees ability to identify
and secure suitable store sites on a timely basis;
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our and our franchisees ability to
negotiate advantageous lease terms;
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our and our franchisees ability to complete
any necessary construction or refurbishment of these sites; and
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the successful integration of new stores into
existing operations.
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As our business grows, we will need to attract
and retain additional qualified personnel in a timely manner and
develop, train and manage an increasing number of management
level sales and other employees. We cannot assure you that we
will be able to attract and retain personnel as needed in the
future. If we are not able to hire capable store managers and
other store level personnel, we will not be able to open new
stores as planned and our revenue growth and operating results
will suffer.
We cannot give any assurances that we will be
able to continue our expansion plans successfully, that we will
be able to achieve results similar to those achieved with prior
locations, or that we will be able to continue to manage our
growth effectively. Our failure to achieve our expansion plans
could materially adversely affect our business, results of
operations and financial condition. In addition, we expect our
operating margins will be impacted by new store openings because
of the addition of pre-opening expenses and the lower sales
volume characteristic of new stores. Furthermore, the opening of
additional stores in existing markets may attract some of our
customers away from our other stores already in operation and
diminish their sales.
We may need to raise additional capital to
fund our operations.
If we are unable to generate sufficient cash from
operations, we may be required to adopt one or more alternatives
to raise cash, such as incurring more indebtedness, selling our
assets, seeking to raise additional debt or equity capital or
restructuring. If adequate financing is unavailable or is
unavailable on acceptable terms, we may be unable to develop or
enhance our operations, products and services, take advantage of
future opportunities or respond to competitive pressures.
An effective franchise program is key to our
success.
Our growth and success depends in part upon our
ability to contract with and retain qualified franchisees, as
well as the ability of those franchisees to operate their stores
and promote and develop our store concept. Although we have
established criteria to evaluate prospective franchisees and our
franchise agreements include certain operating standards, each
franchisee operates independently. Various laws limit our
ability to influence the day-to-day operations of franchise
stores. We cannot assure you that our franchisees will be able
to operate stores in a manner consistent with our concept and
standards. As a result, our franchisees may operate their stores
in a manner that reduces the gross revenues of these stores and
therefore reduces our franchise revenue.
A downturn in the economy may affect consumer
purchases of discretionary items, which could reduce our
sales.
In general, our sales represent discretionary
spending by our customers. Discretionary spending is affected by
many factors, including, among others, general business
conditions, interest rates, the availability of consumer credit,
taxation and consumer confidence in future economic conditions.
Our customers purchases
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of discretionary items, including our products,
could decline during periods when disposable income is lower or
during periods of actual or perceived unfavorable economic
conditions. If this occurs, our revenues and profitability will
decline. In addition, our sales could be adversely affected by a
downturn in the economic conditions in the markets in which we
operate.
Our inability to identify, and anticipate
changes in, consumer demands and preferences and our inability
to respond to such consumer demands in a timely manner could
reduce our sales.
Our products appeal to a broad range of consumers
whose preferences cannot be predicted with certainty and are
subject to rapid change. Our success depends on our ability to
identify product trends as well as to anticipate and respond to
changing merchandise trends and consumer demand in a timely
manner. We cannot assure you that we will be able to continue to
offer assortments of products that appeal to our customers or
that we will satisfy changing consumer demands in the future.
Accordingly, if:
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we are unable to identify and respond to emerging
trends;
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we miscalculate either the market for the
merchandise in our stores or our customers purchasing
habits; or
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consumer demand dramatically shifts away from
disposable party supplies
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our business, results of operations and financial
condition could be materially adversely affected. In addition,
we may be faced with significant excess inventory of some
products and missed opportunities for other products, which
would decrease our profitability.
If we lose any of our key vendors or any of
our key vendors fail to supply us with merchandise, we may not
be able to meet the demands of our customers and our sales could
decline.
Our business is dependent to a significant degree
upon close relationships with vendors and our ability to
purchase brand name and private label merchandise at competitive
prices. During fiscal year 2002, we purchased approximately 44%
of the aggregate amount of our merchandise from four vendors.
The loss of any of these key vendors could have a material
adverse effect on our business, results of operations and
financial condition. We cannot guarantee that we will be able to
acquire such merchandise at competitive prices or on competitive
terms in the future. In this regard, certain merchandise that is
in high demand may be allocated by vendors based upon the
vendors internal criteria which are beyond our control.
In addition, we believe many of our vendors
source their products from China, Mexico and other foreign
countries. A vendor could discontinue selling to us products
manufactured in foreign countries at any time for reasons that
may or may not be in our control, including foreign government
regulations, political unrest, war, disruption or delays in
shipments, changes in local economic conditions and trade
issues. Our sales and profitability could decline if we are
unable to promptly replace a vendor who is unwilling or unable
to satisfy our requirements with a vendor providing equally
appealing products.
We face a high level of competition in our
markets.
We operate in highly competitive markets. We
compete against single owner-operated party supplies stores and
designated departments in drug stores, general mass
merchandisers, supermarkets and department stores of local,
regional and national chains. Major chain competitors in our
markets include Paper Warehouse, iparty, Factory Card Outlet and
Party America. In addition, other stores or internet vendors may
enter the market and become significant competitors in the
future. Our stores compete, among other things, on the basis of
convenience of location and store layout, product mix,
selection, customer convenience and price. Many of our
competitors have greater financial resources than we do.
As a result of this competition, we may also need
to spend more on advertising and promotion than we anticipate.
We cannot guarantee that we will continue to be able to compete
successfully against existing or future competitors. Expansion
into markets served by our competitors, entry of new competitors
or expansion
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of existing competitors into our markets could be
detrimental to our business, results of operations and financial
condition.
Our operating results are subject to seasonal
and quarterly fluctuations, which could cause the market price
of our common stock to decline.
We have historically experienced and expect to
continue to experience seasonal fluctuations in our net sales,
operating income and net income. Our net sales, operating income
and net income are typically higher in the second fiscal quarter
due to sales increases stemming from Halloween and other
calendar year end holidays. An economic downturn during this
period could adversely affect us to a greater extent than if
such downturn occurred at other times of the year.
In addition, we plan to open approximately 25 to
30 new Company-owned stores, net of store closings, in fiscal
2003. Our results of operations may vary significantly as a
result of the timing of new store openings, the amount and
timing of net sales contributed by new stores, the level of
pre-opening expenses associated with new stores and the relative
proportion of new stores to mature stores. Any significant
decline in our results of operations as a result of these
variations could adversely affect our stock price.
Failure to successfully utilize our
information systems could cause interruptions to our business
and impair our future growth.
We need quality and scalable management
information systems to efficiently operate our stores and to
successfully implement our new store growth strategy. Our
systems include point of sale, integrated merchandising and
financial systems. We anticipate that our systems initiatives
such as the installation of merchandising systems and inventory
control systems will serve to optimize our results by improving
our data analysis. However, there can be no assurances that the
systems will be as beneficial as predicted.
We depend on key personnel and may not be able
to retain these employees or recruit additional qualified
personnel, which would harm our business.
Our success depends to a large extent on the
continued service of our executive management team. We have
employment agreements with two executive officers, but it is
possible that members of management may leave us. Departures by
our executive officers could have a negative impact on our
business, as we may not be able to find suitable management
personnel to replace departing executives on a timely basis. We
do not maintain key-man life insurance on any of our executive
officers.
In addition, as our business expands, we believe
that our future success will depend greatly on our continued
ability to attract and retain highly skilled and qualified
personnel. Although we generally have been able to meet our
staffing requirements in the past, our inability to do so in the
future at costs that are favorable to us, or at all, could
impair our ability to increase revenue, and our customers could
experience lower levels of customer care.
Our stock price may be volatile and could
decline substantially.
The stock market has, from time to time,
experienced extreme price and volume fluctuations. Many factors
may cause the market price for our common stock to decline,
including:
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our operating results failing to meet the
expectations of securities analysts or investors in any quarter;
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downward revisions in securities analysts
estimates;
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material announcements by us or our competitors;
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governmental regulatory action; or
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adverse changes in general market conditions or
economic trends.
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