NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
(Amounts are adjusted for inflation and expressed in millions of constant
bolivars as of December 31, 1999, unless otherwise indicated)
1. EXPLANATION ADDED FOR TRANSLATION INTO ENGLISH:
The consolidated financial statements were originally issued in Spanish and
translated into English.
2. COMPANY BACKGROUND AND CONCESSION AGREEMENT:
Compania Anonima Nacional Telefonos de Venezuela (CANTV or the Company) is the
primary provider of telecommunications services in Venezuela. The Company
provides substantially all of its services within Venezuela and substantially
all of its operating income is derived from Venezuelan domiciled customers and
from settlements with foreign carriers for calls completed in Venezuela. CANTV
is the proprietor of the only basic telecommunications network with nationwide
coverage. Through this network, CANTV provides local, national and international
telecommunications services. In addition, the Company provides private network,
data, public telephone, rural and telex services. Through its subsidiaries, the
Company provides other telecommunications-related services including wireless
communications, internet access and telephone directories.
The Company operates under a Concession Agreement (the Concession) with the
Government of Venezuela (the Government) for the purpose of modernizing and
expanding the local telecommunications network, improving the supply, quality
and use of telecommunications services, introducing progressive rate rebalancing
and establishing a framework for the introduction of competition. The Concession
was approved by the Venezuelan Congress in 1991.
Significant terms of the Concession are as follows:
a. The Concession provides that, except in limited circumstances, the Company
is to be the exclusive provider of local, national and international fixed
switched telephone services until November 2000, and grants the Company the
right to provide related services.
b. The Concession is for 35 years ending in 2026 and is extendible for an
additional period of 20 years subject to the approval by the Ministry of
Infrastructure previously the Ministry of Transportation and Communications
(the Ministry), and satisfactory performance by the Company of its
obligation under the Concession.
c. The Company is required to pay annually to the Government a total of 5.5%
of services billed which is reflected as concession and other taxes in the
accompanying consolidated statements of operations.
F-7
d. The Concession requires the Company to expand, modernize and improve the
quality of its telephone network as well as to meet prescribed service
quality targets. The Concession mandates include national and regional
expansion and modernization targets as well as annual and cumulative
targets (See Note 19 - Commitments and contingencies).
e. The Concession specifies various penalties, which may be imposed on the
Company for negligent or intentional violation of Concession provisions,
including a fine of up to 1% of services billed, and/or revocation and
termination of the Concession. Penalties assessed against the Company
through December 31, 1999 have not been material.
f. The Concession allows for periodic increases in telephone rates as more
fully described in Note 5 - Regulation.
3. CONVENIENCE TRANSLATION OF BOLIVARS INTO U.S. DOLLAR AMOUNTS:
Unless otherwise noted, all financial information in these financial statements
has been stated in constant bolivars based upon the bolivar's purchasing power
as of December 31, 1999. Bolivar amounts have been translated into U.S. dollar
amounts, solely for the convenience of the reader, at a rate of Bs. 649.25 to
U.S.$1, the exchange rate reported by the Central Bank of Venezuela as of
December 31, 1999. The translation of amounts expressed in constant bolivars as
of a specified date by the then prevailing exchange rate may result in the
presentation of dollar amounts that differ from the dollar amounts that would
have been obtained by translating constant bolivars as of another specified
date, particularly in periods of high inflation with no corresponding
devaluation, such as has occurred in Venezuela.
Such translation should not be construed as a representation that the bolivar
amounts have been, could have been, or could in the future be converted into
U.S. dollars at this or any other rate of exchange.
4. SUMMARY OF SIGNIFICANT ACCOUNTING PRINCIPLES AND POLICIES:
a. Basis of presentation
The consolidated financial statements have been prepared in accordance with
Venezuelan generally accepted accounting principles (Venezuelan GAAP).
The preparation of the consolidated financial statements in conformity with
generally accepted accounting principles requires management to make estimates
and assumptions that affect the reported amounts of assets and liabilities, the
disclosure of contingent assets and liabilities at the date of the consolidated
financial statements and the amounts of revenues and expenses during the
reporting period. Actual results may differ from those estimates.
b. Adjustment for inflation
The Company's consolidated financial statements are presented on a constant
bolivar basis as of December 31, 1999, in accordance with the Venezuelan
Statement of Accounting Principles Number 10 "Standards for the Preparation of
Financial Statements Adjusted for Inflation" (DPC 10) and its amendments issued
by the Venezuelan Federation of Public Accountants.
F-8
The amounts in the consolidated financial statements have been adjusted to
reflect the bolivar's purchasing power at December 31, 1999, based on the
Consumer Price Index (CPI) for the metropolitan area of Caracas as published by
the Central Bank of Venezuela. The indices used in connection with the
preparation of the inflation adjusted financial statements are as follows (1984
base):
1997 1998 1999
----------- ----------- -----------
End of year 11,702.70 15,202.50 18,247.30
Average for year 10,048.61 13,644.35 16,860.30
|
Each caption in the accompanying consolidated financial statements has been
presented on the basis of the CPI at December 31, 1999, as follows:
i. Monetary assets and liabilities (cash and temporary investments,
receivable, other assets and most liabilities) as of December 31, 1999 have
not been adjusted for the effect of inflation since they already represent
their inflation adjusted value at that date. The balances as of December
31, 1998 have been reexpressed based upon the relative change in the CPI
between that date and the CPI at December 31, 1999.
ii. Non-monetary assets (principally inventories and supplies, property, plant
and equipment, the cellular concession and certain other assets) and
stockholders' equity have been updated based upon the relative change in
the CPI between the time the assets and equity were acquired or contributed
and the CPI at December 31, 1999.
iii. Non-monetary liability, pension and other postretirement benefit
obligations and its related expense are recorded based on actuarial
calculations (See Note 14 - Retirement benefits).
iv. Monetary revenues and expenses have been updated based upon the change in
the CPI from the month in which the transaction was recorded and the CPI at
December 31, 1999.
v. Non-monetary expenses (primarily depreciation and amortization) are based
upon the values of the corresponding assets (primarily property, plant and
equipment) in the accompanying consolidated balance sheets (See (ii)
above).
vi. The inflation gain (loss) attributable to the Company's net monetary asset
or liability position has been set forth as gain (loss) from net monetary
position as part of the Financing benefit (cost), net caption in the
accompanying consolidated statements of operations (See Note 16 - Financing
benefit (cost), net).
c. Consolidation principles
The consolidated financial statements include CANTV and all of its majority-
owned subsidiaries. All significant intercompany balances and transactions among
the companies have been eliminated.
d. Cash and temporary investments
Cash and temporary investments include short-term, highly liquid investments,
which have original maturities of three months or less. The loss in the
purchasing power of cash and temporary investments due to inflation is reflected
as a separate caption in the statements of cash flows.
F-9
e. Inventories and supplies, net
Inventories and supplies are presented at cost, net of reserves. Certain
inventories and supplies whose original cost per unit does not exceed the
equivalent in bolivars of U.S.$ 500 are expensed when purchased.
f. Depreciation and amortization
Depreciation is calculated using the straight-line method based on the estimated
useful lives of the assets. The costs of the cellular concession (See Note 6 -
Cellular concession) and other intangible assets (See Note 10 - Other assets)
are amortized on a straight-line basis over the expected periods benefited, not
to exceed 40 years. Amortization expense was Bs. 45,568, Bs. 28,575 and Bs.
35,590 for the years ended December 31, 1997, 1998 and 1999, respectively.
Accumulated amortization was Bs. 155,441 and Bs. 191,031 at December 31, 1998
and 1999, respectively.
g. Computer software
The costs of certain purchased computer software and systems for internal use
are capitalized and classified as intangible assets. Until December 31, 1998,
such costs were amortized over their expected useful lives of 6 to 7 years. In
January 1999, the Company reviewed and updated its policy to amortize computer
software to 3 to 5 years. This change did not have a material impact on the
financial statements of the Company. During the periods ended December 31, 1997,
1998 and 1999, the Company capitalized Bs. 35,614, Bs. 33,967 and Bs. 45,682,
respectively. Internal-use software is defined as software which is acquired,
internally developed, or modified solely to meet the internal needs of the
Company; and for which, during the software's development or modification, no
substantive plan exists or is being developed by the Company to market the
software externally. Regular maintenance and modifications to existing software
are expensed when incurred.
h. Revenue recognition
Revenues for wireline and wireless services are recognized in the period in
which the services are provided. Unbilled revenues of Bs. 128,495 and Bs.
107,756 are included in accounts receivable as of December 31, 1998 and 1999,
respectively. Revenues from settlement of traffic with international
telecommunications carriers are recognized on a net basis and are based on
estimates of traffic volume and rates. Advertising revenues and related
telephone directory printing costs are recognized upon publication of the
directories.
i. Income tax
The income tax expense is calculated based upon taxable income. Venezuelan tax
legislation does not permit consolidation of results of subsidiaries for tax
purposes. Investment tax credits for plant and equipment reduce the income tax
during the year in which such assets are placed in service. Investment tax
credits as well as net operating losses are permitted to be carried forward for
three years. Venezuelan tax regulations also provide for a corporate asset
alternative minimum tax based on inflation adjusted net assets. (See Note 17 -
Income Tax).
F-10
j. Employee severance benefits and other benefits
Employee severance benefits are calculated and recorded in accordance with the
Venezuelan labor law and the Company's current collective bargaining agreement.
Under the current labor law, employees earn a severance indemnity equal to 5
days' salary per month, up to a total of 60 days' per year of service. Labor
indemnities are earned once an employee has completed three months of continuous
service. Beginning with the second year of service, the employees earn an
additional 2 days' salary for each year of service (or fraction of a year
greater than six months), cumulative up to a maximum of 30 days' salary.
Severance benefits must be funded and deposited monthly in either an individual
trust or a severance fund, or accrued in an employer's accounting records, as
specified in writing by each employee.
In the case of unjustified or involuntary termination, employees have the right
to an additional indemnification payment of one-month salary per year of service
up to a maximum of 150 days' current salary. In the case of an involuntary
termination, an additional severance benefit of up to a maximum of 90 days'
current salary based on length of employment must be paid.
Additionally, the Venezuelan labor law requires a mandatory annual profit
sharing distribution to all employees. CANTV made distributions equal to 120
days' salary for the year ended December 31, 1997, 1998 and 1999 totaling Bs.
33,417, Bs. 37,210 and Bs. 37,981, respectively.
k. Pension plan and other postretirement benefits
The noncontributory pension plan benefits are accrued based on actuarial
estimates. The real discount rate and real rate of compensation increase used to
develop the projected benefit obligation are 7% and 2%, respectively (See Note
14 - Retirement benefits).
Until 1998, postretirement benefits relating to health care expenses were
recorded as operating expenses on a pay-as-you-go basis. In 1999, the Company
recorded postretirement health care costs based on actuarial estimates as
required by International Accounting Standard 19 (IAS 19). The accumulated
postretirement benefits obligation, as of December 31, 1998, was recognized on
an immediate basis affecting retained earnings. This adoption did not have a
material impact on 1999 results.
l. Foreign currency denominated transactions
Foreign currency denominated transactions are recorded at the bolivar exchange
rate as of the transaction date. The outstanding balances of foreign currency
denominated assets and liabilities are translated into bolivars using the
exchange rate at the balance sheet date, which was Bs. 565.00 and Bs. 649.25 per
U.S. dollar as of December 31, 1998 and 1999, respectively (See Note 7 -
Balances in foreign currency). Any exchange gain or loss from the translation of
these balances and transactions is reflected as exchange loss, net in the
Financing benefit (cost), net caption in the accompanying consolidated
statements of operations (See Note 16 - Financing benefit (cost), net).
F-11
m. Legal reserve
The Company and each of its subsidiaries are required under the Venezuelan
Commercial Code and their corporate by-laws to transfer at least 5% of each
year's net income to a legal reserve until such reserve equals 10% of capital
stock. As of December 31, 1998 and 1999, the Company's legal reserve had reached
10% of capital stock.
n. Earnings per share
Earnings per share are based on 1,000,000,000 common shares outstanding during
the years ended December 31, 1997 and 1998 and 998,770,100 common shares
outstanding during the year ended December 31, 1999.
5. REGULATION:
The Telecommunications Law and telecommunications regulations provide the
general legal framework for the regulation of telecommunications services in
Venezuela. Under the Telecommunications Law, suppliers of public
telecommunications services, such as the Company, must operate under concessions
or permissions granted by the Government, which acts through the Ministry.
The Company's business and the tariffs it charges for basic telephony services
are regulated by the Concession, the Telecommunications Law and
telecommunications regulations, and are subject to approval by the Ministry. The
Comision Nacional de Telecomunicaciones (CONATEL) is a regulatory body under the
direction of the Ministry, and has the authority to supervise telecommunications
services in Venezuela and recommend the granting of concessions, licenses and
administrative authorizations. CONATEL also promotes investments in
telecommunications and technological innovation in Venezuela.
The Concession provides for tariff regulation through a "price-cap" and a "rate
rebalancing" mechanism that promotes operating efficiency and allows for
progressive tariff adjustments. The price-cap varies directly with the Wholesale
Price Index (WPI) published by the Central Bank of Venezuela, permitting the
Company, with the approval of the Ministry, to raise tariffs each quarter to
keep pace with wholesale inflation. Generally a three to six month delay exists
between the date the WPI is published for a particular quarter and its actual
effect on new tariffs.
CANTV's third and fourth quarter 1999 tariff increases were not approved by
CONATEL. According to statements given to the press by CONATEL, the Company is
in noncompliance, and therefore, in violation of the Concession with regards to
service quality targets. These statements did not have legal bases.
On July 12, 1999, CANTV filed a legal document with the Ministry to initiate a
preliminary administrative proceeding, a step prior to filing a lawsuit, and
sought the participation of the Ministry and the Attorney General of the
Republic (the Attorney) in order to solve the tariff increase issue. This
procedure allowed the Government to resolve the situation before a formal
judicial proceeding took place.
F-12
Presently, CANTV has chosen not to introduce the case to the courts because on
October 27, 1999 CANTV and CONATEL signed a preliminary letter of understanding
that sought a global agreement to review the eighth year as established in the
Concession. The review began with the naming of two independent international
telecommunications experts whose objective was to evaluate and recommend
appropriate tariff and quality standards and methodologies for Venezuela after
comparison with similar information in ten other countries. On November 15,
1999, the experts presented their recommendations in a common report to CANTV
and CONATEL.
During the first days of January 2000, CANTV and CONATEL reached a final
agreement with regards to service level commitments and rate structures. This
agreement will be valid until the end of 2000. The agreement includes changes in
the following areas:
a. New tariff structure for the year 2000.
b. Update of the concession mandates.
c. New service offerings.
d. Resolution of legal matters included in the Concession.
As of the date of this financial statement, the agreement is awaiting the
signature of the Minister of Infrastructure and the President of CANTV.
6. CELLULAR CONCESSION:
On May 19, 1992, the Company purchased one of two cellular concessions from the
Government for Bs. 108,656 (Bs. 5,388 on an historical cost basis) and
established Telecomunicaciones Movilnet, C.A. (Movilnet). The amount paid for
the cellular concession is being amortized over 40 years.
The cellular concession has an initial term of 20 years and may be extended
under certain circumstances for an additional 20 years. The cellular concession
requires the payment of an annual concession fee of 10% of services billed. The
cellular concession requires that Movilnet expand the cellular network, improve
the quality of cellular services when technically feasible, and provide certain
rural, public and emergency services. Management believes Movilnet is in
compliance with these requirements as of December 31, 1999.
F-13
7. BALANCES IN FOREIGN CURRENCY:
As of December 31, 1998 and 1999, the Company has assets and liabilities
denominated in U.S. dollars and Japanese yen as follows (in millions of U.S.
dollars):
1998 1999
-------- --------
Cash and temporary investments 180 509
Accounts receivable, net 37 26
Other assets and advances to suppliers 43 35
Accounts payable (171) (128)
Short-term and long-term debt (636) (578)
-------- --------
Net liability position in foreign currency (547) (136)
======== ========
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8. ACCOUNTS RECEIVABLE FROM VENEZUELAN GOVERNMENT ENTITIES:
The Company's largest customer is the Venezuelan public sector, including the
Government, its agencies and enterprises, and the Venezuelan states and
municipalities (collectively, Government entities). Government entities
generated approximately 10%, 9% and 9% of the Company's revenues during the
years ended December 31, 1997, 1998 and 1999, respectively.
The following table sets forth the aging of the accounts receivable from
Government entities as of December 31, 1998 and 1999:
Year of Service 1998 1999
--------------- -------- --------
1999 - 60,806
1998 59,544 31,392
1997 and prior 41,057 29,006
-------- --------
100,601 121,204
======== ========
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The changes in accounts receivable from Government entities during the years
ended December 31, 1998 and 1999 are as follows:
1998 1999
-------- --------
Balance at beginning of year 114,552 100,601
Billings 128,412 146,717
Collections (114,574) (106,251)
Loss from exposure to inflation (27,789) (19,863)
-------- --------
Balance at end of year 100,601 121,204
======== ========
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The amounts that Government entities can pay for telecommunications services are
established in annual budgets, which are not based upon actual usage during such
year. As a result of these budgeting processes and for other reasons, a number
of Government entities have not paid the Company in full for telecommunications
services received. In addition, as a result of inflation and devaluation, the
value of these balances has decreased.
F-14
Although the Company has, in the case of certain Government entities, reduced
the number of lines available, there can be no assurance that Government
entities will not continue to use telecommunications services in excess of the
amounts that can be paid, that the Company will not continue to experience
significant delays in collecting receivable from Government entities or that
inflation and devaluation will not continue to decrease the value of these
receivable to the Company. Failure by Government entities to pay the amounts
owed to the Company or the amounts to be billed in the future has had, and will
continue to have, an adverse effect on the profitability of the Company.
Management believes all amounts from Government entities will be collected
either in cash and/or through Government bonds.
On November 3, 1999, Congress passed a law authorizing the issuance of bonds to
refinance external and internal debts, as well as other past-due obligations.
The amount of bonds set aside for payment of debts owed CANTV under such
legislation totaled Bs. 63,218. It is unknown when the Government will issue the
bonds.
9. PROPERTY, PLANT AND EQUIPMENT, NET:
Property, plant and equipment, net as of December 31, 1998 and December 31, 1999
is as follows:
1998 1999
---------- ----------
Plant 7,108,285 7,407,512
Buildings and facilities 853,984 871,398
Furniture and equipment 446,973 597,659
Vehicles 71,197 69,632
Land 48,391 33,912
---------- ----------
8,528,830 8,980,113
Less: accumulated depreciation (5,404,770) (5,952,002)
---------- ----------
3,124,060 3,028,111
Construction work in progress 201,021 88,561
---------- ----------
3,325,081 3,116,672
========== ==========
|
The average useful lives for the different classes of property, plant and
equipment are as follows:
Average useful
lives (in years)
----------------
Plant 3 to 33
Buildings and facilities 5 to 25
Furniture and equipment 3 to 7
Vehicles 3
|
F-15
Property, plant and equipment includes capitalized direct labor and allocated
overhead costs, as well as materials used in connection with construction work
in progress. Capitalized direct labor and allocated overhead costs totaled Bs.
123,588, Bs. 75,074 and Bs. 69,231 for the years ended December 31, 1997, 1998
and 1999, respectively. Maintenance and repair costs are expensed when incurred
while major improvements and renovations are capitalized.
10. OTHER ASSETS:
Other assets as of December 31, 1998 and 1999 are as follows:
1998 1999
-------- --------
Software and other intangible assets 156,706 151,616
Prepaid taxes 19,483 15,708
Investment in INTELSAT 26,048 22,510
Class C stock and other 35,064 35,078
-------- --------
237,301 224,912
======== ========
|
Software and other intangible assets include the cost of computer software and
systems for internal use (See Note 4(g) - Summary of significant accounting
principles and policies - Computer software) and the cost of usage rights of
satellites and submarine cables which are amortized over periods ranging from 7
to 16 years based upon the terms of contracts granting usage rights.
Prepaid taxes include taxes assessed on the inflation adjusted value of fixed
assets. In 1991, the Venezuelan Income Tax Law was revised to incorporate new
provisions. Under this new law, companies were required to pay an initial tax
equal to 3% of the inflation adjusted value of fixed assets. This initial tax
was paid prior to 1996 and has been deferred and is being amortized over the
estimated useful lives of the related assets.
The investment in INTELSAT represents the Company's participation in the
International Satellite Telecommunications Organization. The Company accounts
for this investment using the equity method. The functional currency of INTELSAT
is the U.S. dollar.
In 1993, the Company purchased 1% of its capital stock, for Bs. 43,819. The
stock is being distributed to employees as part of an incentive plan. All the
employees of the Company are eligible. The Company charges the related cost to
expense in the year employees earns the award and the stock is issued to
employees the following year. At December 31, 1999, 8,723,339 shares are
available for distribution to employees under this plan.
F-16
11. LONG-TERM DEBT:
Long-term debt at December 31, 1998 and 1999 is comprised of the following:
1998 1999
------------ ------------
Notes in U.S. dollars at interest rates of 9.25% and 8.88% at
December 31, 1998 and 1999, maturing in 2004 and 2002,
respectively 135,428 129,703
Notes in U.S. dollars at interest rates of six-month LIBOR
plus a margin between 1.35% and 1.75%, (averaging 7.50%),
maturing through 2003 101,724 89,272
Bank loans in Japanese yen at fixed interest rates (averaging
5.97% at December 31, 1998 and 5.88% at December 31, 1999),
and in U.S. dollars at interest rates of six-month LIBOR
plus a margin between 0.25% and 2.00%, maturing through 2009 82,578 73,426
IFC loans in U.S. dollars at variable interest rates:
a) At six-month LIBOR plus a margin of 1.75%, (averaging 6.79%),
maturing through 2005 40,689 38,955
b) At six-month LIBOR plus a margin of 2.00%, (averaging 7.04%),
maturing through 2007 23,736 22,724
c) At six-month LIBOR plus a margin between 3.00% and 6.00% (averaging
11.71% at December 31, 1998 and 11.06% at December 31, 1999),
maturing through 2005 16,954 16,231
Supplier loans in U.S. dollars at interest rates of six-month LIBOR
plus a margin of 0.25% to 0.50% (averaging 6.13% at December 31,
1998 and 6.35% at December 31, 1999), maturing through 2002 12,761 8,454
Notes payable to suppliers in U.S. dollars at variable interest
rates (averaging 7.54% at December 31, 1998 and 7.45% at
December 31, 1999), maturing through 2002 9,778 5,090
Bank loan in U.S. dollars at three-month LIBOR (averaging 6.22%),
maturing through 1999 7,196 -
Bank loan in bolivars bearing interest at the average lending rate
of the four major banks in Venezuela (51.74% at December 31,
1998 and 30.95% at December 31, 1999), maturing through 2003 5,758 6,303
Bank loans in bolivars at various interest rates (averaging 56.69%
at December 31, 1998 and 10.47% at December 31, 1999), maturing
through 2001 681 209
------------ ------------
437,283 390,367
Less: Current maturities (31,461) (48,771)
------------ ------------
405,822 341,596
============ ============
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F-17
On June 7, 1996, the Company entered into an agreement with the International
Finance Corporation (IFC Facility). Pursuant to the IFC Facility, the Company
obtained loan commitments aggregating up to U.S.$ 261 million, of which U.S.$
175 million was disbursed. Of the amount disbursed, U.S. $75 million was used in
the Company's modernization and expansion program as mandated by the Concession
and for certain other capital expenditures. The remaining U.S.$ 100 million
represents the conversion of certain debt outstanding under a Bank Refinancing
Agreement into longer term debt. In March 1998, the Company paid U.S.$ 150
million of the debt outstanding under the IFC Facility with the proceeds from
the sale of variable interest rate notes issued by CANTV Finance Ltd., a wholly-
owned subsidiary of the Company, which are unconditionally and irrevocably
guaranteed as to payment of principal and interest by CANTV. The principal on
the remaining loan is payable as a single payment of U.S.$ 25 million in 2005.
The interest rate on this loan is based on LIBOR plus a margin and an additional
amount of up to 3% based on the Company's annual net income equivalent in U.S.
dollars.
Pursuant to the IFC Facility, the Company may pay dividends only if it is
current with respect to its semi-annual payments. In addition, the Company is
required to meet certain financial ratios, including a long-term debt-to-equity
ratio, a current ratio and a fixed charge coverage ratio, each as defined by the
agreement. The Company has complied with these covenants as of December 31,
1999.
In 1997, Movilnet signed an agreement with the IFC for two loans totaling U.S.$
95 million, which were disbursed during 1998. The proceeds of these loans were
used for expansion and modernization of the cellular network.
Estimated payments of long-term debt are: Bs. 48,771 in 2000, Bs. 47,176 in
2001, Bs. 115,458 in 2002, Bs. 35,388 in 2003, and Bs. 143,574 thereafter,
translated into bolivars at the exchange rate at December 31, 1999.
12. SHORT-TERM DEBT:
Short-term debt as of December 31, 1998 and 1999 is as follows:
1998 1999
-------- --------
Bank loans in bolivars at various interest rates
(averaging 41.32% at December 31, 1998 and
20.22% at December 31, 1999) 5,701 4,750
Current maturities of long-term debt 31,461 48,771
-------- --------
37,162 53,521
======== ========
|
F-18
13. OTHER CURRENT LIABILITIES:
Other current liabilities at December 31, 1998 and 1999 are comprised of the
following:
1998 1999
------- -------
Income, value added and other taxes 10,801 11,445
Accrued liabilities 29,975 15,997
Legal claims 9,816 9,092
Concession tax 91,387 86,900
Deferred income 26,697 22,351
Technical and administrative services
due to affiliates of VenWorld stockholders 11,006 6,808
Interest payable 12,980 10,060
Others 15,258 10,757
------- -------
207,920 173,410
======= =======
14. RETIREMENT BENEFITS:
--------------------
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Pension Plan
The Company sponsors a noncontributory pension plan for its employees. The
benefits to be paid under the plan are based on years of service rendered and
the employee's final salary. At December 31, 1999, the Company has funded Bs.
63,558 in a trust for this purpose.
The components of pension expense for the years ended December 31 are as
follows:
1997 1998 1999
------ ------ ------
Benefits earned during the year 17,913 12,201 14,456
Interest cost on projected
benefit obligation 26,271 18,598 21,981
Other, net 13,081 5,531 6,924
------ ------ ------
57,265 36,330 43,361
====== ====== ======
|
The accrued pension obligation at December 31 is as follows:
1998 1999
------- -------
Accumulated benefit obligation 283,183 349,598
======= =======
Projected benefit obligation 318,645 388,415
Funded amount (34,308) (73,236)
Unrecognized transition obligation (7,574) (6,490)
Unrecognized net losses (185,845) (206,082)
Unrecognized prior service cost 84,520 76,235
-------- --------
Pension obligations (including current
portion of Bs. 8,388 and Bs. 7,087,
respectively) 175,438 178,842
======== ========
|
F-19
Assumptions used to develop the projected benefit obligation are as follows:
Discount rate 7%
Expected return on assets 5%
Rate of compensation increase 2%
|
These assumptions represent estimates of real interest rates and compensation
increases rather than nominal rates. The unrecognized transition obligation is
being amortized over 20 years.
In 1998, the Company reviewed and updated its actuarial assumptions for employee
turnover and the rate of inflation to reflect actual experience. These changes
reduced pension expense by Bs. 30,402.
Postretirement Benefits Other than Pensions
In 1999, the Company recorded postretirement benefit obligations based on
actuarial estimates. Benefit payments are based on the average medical claims
per retiree for 1998.
The components of postretirement benefit expense for the year ended December 31,
1999 are as follows:
Benefits earned during the year 2,793
Interest on accumulated postretirement benefit obligations 10,365
------
13,158
======
|
The accrued postretirement benefit obligation at December 31, 1999 is as
follows:
Accumulated postretirement benefit obligation attributable to:
Active employees 47,785
Retirees 134,319
-------
Total accumulated
postretirement benefit obligation 182,104
Unrecognized net losses (26,314)
-------
Accrued postretirement benefit
(including current portion of Bs. 216) 155,790
=======
|
Assumptions used to develop the accumulated postretirement benefit obligation
are as follows:
Discount rate 7%
Medical cost trend rate 2%
These assumptions represent estimates of real interest rates and medical cost
trend rate increases rather than nominal rates. The unrecognized transition
obligation is being amortized over 11 years.
F-20
Defined Contribution Plan
The Company has a defined contribution plan (Special Economic Protection Plan
for Eligible Retirees) to supplement the current pension benefits of retirees as
of August 15, 1995. Contributions are allocated to retirees based upon their
age, pension income and other existing benefits. At December 31, 1999, the
Company had funded Bs. 9,679 for this Plan. The Company is not required to
increase the funding of this Plan.
15. STOCKHOLDERS' EQUITY:
Dividends
The Venezuelan Commercial Code, Capital Markets Law and some regulations issued
by the Comision Nacional de Valores (CNV), regulate the ability of the Company
to pay dividends. In addition, some of the Company's debt agreements provide for
certain restrictions, which limit the ability of the Company to pay cash
dividends (See Note 11 - Long-term debt). The Commercial Code establishes that
dividends shall be paid solely out of "liquid and collected earnings," and the
Capital Markets Law mandates that the Company distribute every year among its
shareholders not less than 50% of its net annual income, assessed on a
non-consolidated basis and without reflecting its share in the net income of its
subsidiaries. Likewise, the Capital Markets Law provides that at least 25% of
such 50% shall be paid to the shareholders in cash dividends. However, should
the Company have accumulated losses, any net income shall initially be applied
to offset such accumulated losses. Until 1996, net income for this purpose was
computed as the lesser of (i) net income according to historical figures or (ii)
net income according to inflation adjusted figures. However, in May 1997, the
CNV modified its regulations and provided that inflation adjusted net income
would be the sole basis for the calculation of dividend payments. The
requirements of the Capital Markets Law are subject to the provisions of the
Commercial Code, that is, dividends shall always be paid out of "liquid and
collected earnings."
In October 1998, a new Capital Markets Law was passed. One of the principal
changes is that dividends must be declared in a shareholders' assembly during
which the shareholders determine the amount, form and frequency of the dividend
payment and that dividend policies must be stated in the company's by-laws. The
CNV cannot exempt a company with publicly traded securities from paying the
minimum dividends required by the Capital Markets Law. (See Note 22 - Capital
Markets Law).
On March 30, 1999, the Company shareholders approved the incorporation of the
Capital Markets Law into the Company's by-laws.
Net income for dividend purposes for the year ended December 31, 1999, is Bs.
78,500, calculated on an unconsolidated basis and after eliminating the equity
participation in its subsidiaries.
On November 16, 1999 an extraordinary shareholders' assembly declared an
extraordinary cash dividend of Bs. 100 per share. On December 3, 1999, this
dividend was paid.
F-21
Capital Stock
The Company's capital stock outstanding of 998,770,100 shares has a par value of
Bs. 36.9018 per share. These shares are separated into four classes, as follows:
Number of
Participation shares (in
Stockholder Class % thousands)
--------------------------------------- ----- ------------- -----------
VenWorld Telecom C.A. (VenWorld) A 40.05 400,000
Fondo de Inversiones de Venezuela (FIV) B 5.20 51,900
Employee Trusts and Employees C 13.03 130,185
Public Shareholders D 41.72 416,685
------------- -----------
100.00 998,770
============= ===========
|
VenWorld is a private consortium of companies led by GTE Corporation (GTE), and
originally included T.I. Telefonica Internacional de Espana, S.A.; C.A. La
Electricidad de Caracas, S.A.C.A.; Consorcio Inversionista Mercantil (CIMA),
C.A. S.A.C.A.; and AT&T International, Inc. (AT&T) (Participants in the
Consortium).
During 2000, VenWorld may transfer or encumber the Class A Shares if it
continues to own directly, and free from all encumbrances, at least 20% of the
capital stock of the Company. After January 1, 2001, any Class A Shares
transferred to any person other than VenWorld or its wholly-owned subsidiaries
and affiliates controlled by any of the partners of the Participants in the
Consortium, will be automatically converted into an equal number of Class D
Shares. VenWorld has the right to elect the CANTV President and four members of
the Board of Directors of the Company until January 1, 2001.
Class B Shares may only be owned by Venezuelan Government entities. The transfer
of Class B Shares to any non-public sector individual or entity will cause the
shares to be automatically converted to Class D Shares, except if the shares are
transferred to a CANTV employee or retiree, in which case the shares will be
converted to Class C Shares. Class B stockholders have the right to elect two
members of the Board of Directors of the Company until January 1, 2001.
Thereafter, they may elect only one member. A majority of holders of Class A and
B Shares is required to approve a number of corporate actions, including certain
amendments to the by-laws.
Class C Shares may be owned only by employees, retirees, former employees and
heirs and spouses of employees or retirees of CANTV and its subsidiaries. Any
Class C Shares transferred to any other individual or entity will be
automatically converted to Class D Shares. Holders of Class C Shares have the
right, voting as a separate class, to elect two members of the Board of
Directors provided such Class C Shares represent at least 8% of the equity share
capital of CANTV and the right to elect one member provided such shares
represent at least 3% of the equity share capital of CANTV.
Class D Shares are comprised of the conversion of Class B and C Shares as
described above or from capital increases. There are no restrictions on the
ownership or transfer of Class D Shares. Holders of Class D Shares will have the
right to elect, in conjunction with the other stockholders, any members of the
Board of Directors, at the time the Class A, B and C stockholders lose the right
to designate them according to CANTV's by-laws.
F-22
In November 1996, the Government sold 348.1 million shares representing 34.8% of
CANTV's equity in a global public equity offering. The Company's Class D Shares
are traded on the Caracas Stock Exchange, Maracaibo Stock Exchange, and
Electronic Stock Exchange in Venezuela. They are also traded on the New York
Stock Exchange in the form of American Depository Shares (ADS), each
representing 7 Class D Shares.
Repurchase program
On November 16, 1999 an extraordinary shareholders' assembly authorized a share
repurchase program for up to 50,000,000 of CANTV's outstanding shares. This
program was started in November 1999, and will end in May 2000. At the end of
this program the total of the outstanding shares repurchased will be canceled.
The Company intends to spend approximately Bs. 97,387 (U.S.$ 150 million) on
this program subject to market conditions. The Capital Markets Law limits each
repurchase program to six months and requires publication of a maximum
repurchase price per share and a maximum volume of shares. In order to comply
with these local regulations, the repurchase program specifies a maximum
repurchase price of Bs. 3,696 per share or up to U.S.$ 40 per ADS and a maximum
volume of up to 5% of the outstanding shares.
As of December 31, 1999, CANTV had acquired 1,229,900 of the outstanding shares
at a weighted average price of Bs. 2,177 per share, equivalent U.S.$ 23.50 per
ADS.
On December 31, 1999, the closing market price was Bs. 2,300 per share and U.S.$
24.62 per ADS.
16. FINANCING BENEFIT (COST), NET:
Financing benefit (cost), net for the years ended December 31, 1997, 1998 and
1999 is as follows:
1997 1998 1999
------- ------- -------
Interest income 18,828 29,227 27,549
Interest expense (60,932) 58,357) (45,624)
Exchange loss, net (14,821) (47,229) (29,737)
Gain (loss) from net monetary position 125,781 40,123 (5,841)
Gain from indexation of tax units - 7,442 11,089
------- ------- -------
68,856 (28,794) (42,564)
======= ======= =======
|
The net exchange loss reflects the loss resulting from adjusting the Company's
net liabilities denominated in foreign currencies (principally U.S. dollars and
Japanese yen) into bolivars at the exchange rates as of December 31, 1998 and
1999 (See Note 7 - Balances in foreign currency). The Central Bank of Venezuela
has the explicit policy to intervene to maintain the exchange rate within 7.5%
(above or below) of the reference rate, which has been set by the Central Bank
of Venezuela and is adjusted to account for projected inflation on a monthly
basis. The devaluation of the bolivar against the U.S. dollar was 6%, 12% and
15% for the years ended December 31, 1997, 1998 and 1999, respectively.
F-23
The gain (loss) from net monetary position reflects the gain or loss from
holding net monetary asset or liabilities in a period of inflation, which was
38%, 30% and 20% for the years ended December 31, 1997, 1998 and 1999,
respectively.
17. INCOME TAX:
The components of the income tax for the years ended December 31, 1997, 1998 and
1999 are as follows:
1997 1998 1999
------- ----- ------
Current 122,772 1,170 13,653
Corporate asset minimum tax (2,025) - -
------- ----- ------
120,747 1,170 13,653
======= ===== ======
|
In accordance with Venezuelan tax regulations, the Company is taxed on its net
income on an historical cost basis plus a tax inflation adjustment on the
Company's non-monetary assets and liabilities, net of stockholders' equity. This
tax inflation adjustment differs from the book inflation adjustment, which is
non-taxable.
The Income Tax Law also authorizes a tax credit for new investments in property,
plant and equipment. Any portion of the credit that is not used may be carried
forward to the subsequent three years. As of December 31, 1999, CANTV does not
have any carryforward tax credits. However, its Movilnet subsidiary has Bs.
10,263 and Bs. 25,835 from 1998 and 1999 of new investment tax credits that can
be carried forward until 2001 and 2002, respectively.
A reconciliation of the statutory income tax provision to the effective tax
provision for the years ended December 31, 1997, 1998 and 1999 is as follows:
1997 1998 1999
------- ------- -------
Income before income taxes 535,296 173,041 102,857
Statutory income tax rate 34% 34% 34%
------- ------- -------
Tax expense at statutory income tax rate 182,000 58,834 34,971
Non-taxable book inflation adjustment 59,533 99,530 126,044
Utilization of investment tax credits (91,366) (68,876) (45,650)
Tax inflation adjustment (45,811) (72,165) (92,936)
Corporate asset minimum tax (2,025) - -
Other 18,416 (16,153) (8,776)
------- ------- -------
Income tax 120,747 1,170 13,653
======= ======= =======
|
The caption "Other" for 1998 and 1999 includes an existing tax provision
recorded in 1997 and 1998.
F-24
18. TRANSACTIONS WITH RELATED PARTIES:
Transactions with related parties are subject to conditions similar to
transactions with independent third parties. In the normal course of business
and as limited by applicable debt agreements, the Company enters into
transactions with certain of its stockholders and their respective affiliates.
In addition, the Government has significant influence over the Company's
tariffs, regulation, labor contracts and other matters. The Government is also a
major customer of the Company (See Note 8 - Accounts receivable from Venezuelan
Government entities).
Inventories, supplies and plant and equipment of Bs. 20,729, Bs. 29,917 and Bs.
23,669 for the years ended December 31, 1997, 1998 and 1999, respectively, were
purchased from affiliates of VenWorld's stockholders. These same affiliates
provided technical and administrative services to the Company at a total cost of
Bs. 14,287, Bs. 6,647 and Bs. 19,945 for the years ended December 31, 1997, 1998
and 1999, respectively. Net operating revenues of Bs. 26,040, Bs. 13,696 and Bs.
10,165 were recognized for the years ended December 31, 1997, 1998 and 1999,
respectively, with respect to the settlement of international telephone traffic
with affiliates. At December 31, 1998, the Company has recorded payable to GTE
and AT&T affiliates for all such transactions of Bs. 13,549 and Bs. 2,336,
respectively, and at December 31, 1999, Bs. 7,534 and Bs. 1,015, respectively.
19. COMMITMENTS AND CONTINGENCIES:
The Company has the following commitments and contingencies:
a. Capital expenditures
CANTV's capital expenditures for 2000 are currently estimated at Bs. 357,088
(U.S.$ 550 million). The funding for these capital expenditures is expected to
be generated by internal cash flows.
b. Operating leases
The Company leases buildings and equipment under operating leases for periods of
one year or less. Lease agreements generally include automatic extension clauses
for equal terms, unless written termination notification is provided.
c. Litigation
The Company is involved in numerous administrative and judicial proceedings.
Based on the opinion of its external legal counsel handling these proceedings,
management considers that the majority of these actions will be resolved in the
Company's favor. Nevertheless, management believes that the Company has recorded
adequate reserves as of December 31, 1999 for all such matters.
F-25
During 1998, the Company was advised of a legal claim filed by Manufacturas
Plasticas Telefonicas, C.A. (Maplatex), asserting noncompliance by CANTV with a
telephone equipment supply contract and damages totaling Bs. 26,641. On June 30,
1999, the judicial proceeding was closed. CANTV and Maplatex signed an
"Agreement." The settlement was for Bs. 1,930 (expressed in constant bolivars as
of June 30, 1999).
In August 1999, CANTV paid the net settlement amount to the court and not
directly to Maplatex, as Maplatex is involved in bankruptcy proceeding.
d. Concession mandates
The Concession requires the Company to carry out a plan of network expansion and
modernization based on the construction of a specified minimum number of new
digital lines, the modernization of analog lines and the installation of public
telephones for each year until the year 2000. In addition, the Company is
required to meet certain quality and service targets.
In September 1996, the Ministry reduced the Company's expansion mandates for
1996 through 2000, and entered into an agreement with the Company which provided
for review of the mandates in the first quarter of 1998. Depending on the
results, the mandates were to be increased or decreased in order to reflect the
economic conditions. The mandates were reviewed based on economic estimates
available in the first quarter of 1998. Access demand was slightly lower than
1996, estimate. Therefore, it was not necessary to modify the mandates and the
Company will review them in case of macroeconomics changes. On December 16,
1998, the Company presented to CONATEL a proposal to reduce the projected access
demand due to the changes of the macroeconomics conditions.
Clause 22 of the Concession, calls for the review and possible update of the
concession mandates during the eighth year of the Concession. During the second
half of 1999, CANTV and CONATEL held several meetings to address issues such as
the regulatory climate and the existing mandates in order to ready the
telecommunications market for open competition in Venezuela. On October 27,
1999, CANTV and CONATEL signed a preliminary letter of understanding to initiate
this review.
Based on the recommendations presented by the international experts on November
15, 1999, CANTV and CONATEL should jointly formalize a final agreement which
includes the update of such concession mandates. (See Note 5 - Regulation).
e. Competition
Pursuant to the Concession, the Company is currently the sole provider of
switched, fixed local, domestic, and international long distance services
throughout Venezuela, except in population centers with 5,000 or fewer habitants
if CANTV is not providing basic telephone services in such areas and does not
contemplate doing so within two years. In addition, the Ministry may grant
concessions for basic telephone services to serve population centers with more
than 5,000 habitants if CANTV has not installed an automatic switching center
within a specified plan or the Ministry determines that CANTV has materially
failed to meet for two consecutive years the terms of the Concession with
respect to network expansion and modernization or service quality and the
Ministry determines that such action would markedly improve the existing
situation.
F-26
In December 1996, the Ministry exercised its authority under this provision to
grant a rural concession to Infonet Redes de Informacion C.A. (Infonet) to
provide multi-services, except national and international long distance
services, in eight western states of Venezuela. Additionally, multi-service
concessions were granted in January 1998 to Corporacion Digitel, C.A. (Digitel)
and Consorcio ELCA, C.A. (ELCA) for the central western and eastern regions of
Venezuela, respectively. Both Infonet and Digitel have started operations.
20. MARKET RISK:
The carrying amounts of cash and short-term investments, trade receivable and
payable, and short-term and long-term debt approximate their fair values. The
fair value was determined by quoted market prices.
The Company is exposed to market risk, including changes in interest rates and
foreign currency exchange rates. The Company does not use derivative financial
instruments in its investment portfolio. The Company places its investments with
the highest quality European and United States of American (U.S.) issuers and,
by policy, limits the amount of credit exposure to any one issuer. The Company
is averse to principal loss and ensures the safety and preservation of its
invested funds by limiting default risk, market risk, and reinvestment by
investing with U.S. issuers that are guaranteed by wholly-owned foreign
companies with the safest and highest credit quality securities.
The Company mitigates default risk by investing in highly liquid U.S. dollar
short-term investments, primarily certificates of deposit and investment grades
commercial paper, which have maturities of three months or less. The Company
does not expect any material loss with respect to its investment portfolio.
The majority of the Company's indebtedness is denominated in foreign currencies,
primarily in U.S. dollars and Japanese yen, which exposes the Company to market
risk associated with changes in exchange and interest rates. The Company's
policy is to manage interest rate risk through the use of a combination of fixed
and variable rate debt. Presently the Company does not hedge against foreign
currency exposures, but keeps cash reserves in U.S. dollars to meet financing
obligations.
21. WORK FORCE REDUCTION PROGRAM:
The Company has implemented a work force reduction program, granting employees
an incentive to voluntarily retire prior to their anticipated retirement date,
in order to improve the efficiency of the operation and administration of the
Company. This expense amounted to Bs. 41,284, Bs. 7,862 and Bs. 48,502 for the
years ended December 31, 1997, 1998 and 1999, respectively, and is included in
operating expenses in the accompanying consolidated statements of operations.
22. CAPITAL MARKETS LAW:
On October 24, 1998, the Government published the reformed Capital Markets Law.
The most significant changes under the new law are as follows:
F-27
a. Requires publicly-traded companies to immediately notify the public, the CNV
and the respective stock exchanges of any event or information that could
influence the quotation of their publicly-traded instruments. As an
exception, if the company believes that immediate public disclosure of any
such event or information could have a harmful effect on the company or its
shareholders, the company may disclose the information to the CNV only with
a comprehensive request that it remains confidential. The CNV will decide
whether to honor the Company's request.
b. Establishes conditions and restrictions regarding the acquisition of
treasury stock, shares issued by a parent company or other instruments that
grant rights to the acquiring company or its parent company.
c. Expands the protection of minority shareholders.
d. Grants the CNV the authority to regulate, restrict and penalize the use of
privileged information.
e. State that dividends must be declared in a shareholders' assembly during
which the shareholders determine the amount, form and frequency of the
dividend payment, and that dividend policies must be stated in the Company's
by-laws. The CNV cannot exempt a company with publicly-traded securities
from paying the minimum dividends required by the Capital Markets Law.
The new Capital Markets Law states that companies under the CNV's oversight will
have six months from the enactment date of the new law to adopt the new
provisions.
23. AMENDMENT TO THE INCOME TAX LAW:
On October 22, 1999, the Government published the Partial Amendment to the
Income Tax Law. The most significant changes effective from periods beginning
after the publication of the Law, are as follows:
a. Implementation of a price transfer regime for imports and exports of goods
and services between related companies.
b. Losses from adjustment for inflation will be carried forward up to one
period. The tax adjustment for inflation will not be applicable to taxpayers
during preoperating stage.
c. Investment tax credits in fixed assets for industrial companies will be 10%
on the amount of new investments and will be applied for five years from the
effective date of the Amended Law.
d. A new credit of 10% is provided on Venezuelan personnel hired from the
effective date of the Amended Law through December 31, 2000.
F-28
Additionally, the Amendment to the Income Tax Law includes some regulations
which will be effective January 1, 2001, as follows:
a. A new regime which taxes worldwide income applied to income obtained abroad
by individuals or companies residing or domiciled in Venezuela. It allows to
credit income taxes paid abroad.
b. A proportional tax on dividends will be introduced based on the excess
between book and tax net income. This excess will be taxed at 34% and that
amount proportionally applied to the dividends to be paid.
24. NATURAL CATASTROPHE:
On December 15, 1999, heavy rains devastated the northern coastal areas of
Venezuela which caused serious flooding.
The areas most affected were the states of Vargas, Miranda, Falcon and parts of
Caracas. The flooding caused serious damage to homes and businesses, leaving
them without basic services such as water, power and phone services. In
addition, the roadway infrastructure in those areas was considerably impaired
and CANTV has encountered limitations in making on-site visits to determine the
full extent of damage to its facilities, and thus, the total financial impact.
However, CANTV was able to detect that in the state of Vargas, some of its
central offices and most of the public telephones received considerable damage.
Based on this limited knowledge, the Company has made a financial assessment
only on those central offices and public telephone plant and has calculated the
damage to be approximately Bs. 3,600. This amount is reflected in the Company's
financial statements for the period ended December 31, 1999 as a nonrecurring
charge.
25. CONSOLIDATED FINANCIAL STATEMENT RECLASSIFICATIONS:
Certain amounts from the 1997 and 1998 consolidated financial statements have
been reclassified for comparison purposes.
F-29
26. SUMMARY OF DIFFERENCES BETWEEN U.S. GAAP AND VENEZUELAN GAAP:
The Company's consolidated financial statements are prepared in accordance with
Venezuelan GAAP. In many respects, Venezuelan and U.S. GAAP are similar;
however, there are some significant differences that affect how certain
transactions are reported.
On specific matters not addressed by Venezuelan accounting pronouncements,
International Accounting Standards (IAS) apply, if not, Mexican accounting
principles apply. Where there is neither a Venezuelan, IAS nor Mexican statement
that is applicable, U.S. GAAP applies.
The primary differences between U.S. GAAP and Venezuelan GAAP that apply to the
Company are as follows:
a. Restatement for inflation
Venezuela has experienced significant inflation in recent years and follows
general price level accounting as prescribed in DPC 10 (See Note 4(b) - Summary
of significant accounting principles and policies).
In most circumstances U.S. GAAP does not allow for the restatement of financial
statements for general price level changes. For U.S. GAAP purposes, account
balances and transactions are stated in the units of currency of the period when
the transactions originated. This accounting model is commonly known as the
historical cost basis of accounting. However, because the economy of Venezuela
has experienced periods of significant inflation in the recent past, the use of
financial statements restated for general price level changes is consistent with
the requirements of the SEC rules and with the methodology described in
Statement of Financial Accounting Standards (SFAS) No. 89, "Financial Reporting
and Changing Prices" (SFAS 89). The U.S. GAAP reconciliations presented herein
do not, therefore, exclude the effect of the general price level accounting as
prescribed in DPC 10.
b. Accounting for taxation
Venezuelan GAAP is consistent with the accounting principles set forth in the
now superseded U.S. Accounting Principles Board Opinion No. 11, "Accounting for
Income Taxes" (APB 11). Venezuelan GAAP requires that deferred taxes be provided
at the tax rates prevailing at the time of the provision. In addition, the
provision for deferred taxes is not adjusted to take into account subsequent
changes to the statutory rates of taxation.
In 1992, the Financial Accounting Standards Board (FASB) in the United States
adopted Statement of Financial Accounting Standards No. 109, "Accounting for
Income Taxes" (SFAS 109). This standard requires that deferred tax assets and
liabilities be established for the tax consequences of "temporary differences"
by applying enacted statutory tax rates applicable to future years to
differences between the financial statement carrying amounts and the tax bases
of existing assets and liabilities. Under SFAS 109, the effect on deferred taxes
of a change in tax rates is recognized in income in the period that includes the
enactment date. Valuation allowances are provided for deferred tax assets when
realization is not assured.
F-30
Additional disclosures required by SFAS 109 are presented in Note 27 (c) -
Additional financial statements disclosures required by U.S. GAAP.
c. Accounting for postretirement benefits other than pensions
Until 1998, postretirement medical benefits were recorded as operating expenses
when claims were filed and the Company did not fund its obligation related to
this plan. U.S. GAAP requires the expected costs of these benefits to be
recognized systematically over employees' service periods. In 1999, the Company
adopted International Accounting Standard 19 (IAS 19) and will recognize
postretirement benefits other than pension systematically over employee's
service period (See Note 4 (k) - Summary of significant accounting principles
and policies). As permitted under IAS 19 the accumulated postretirement benefits
obligation, as of December 31, 1998, was recognized as an adjustment to
beginning retained earnings, therefore, this item will no longer be a difference
between U.S. and Venezuelan GAAP.
d. Employee severance benefits
In accordance with Venezuelan GAAP, employee severance benefits are reflected as
the absolute amount earned in accordance with the Venezuelan labor law. (See
Note 4 (j) - Summary of significant accounting principles and policies). U.S.
GAAP permits but does not require these types of liabilities to be accrued based
on actuarial estimates, in accordance with SFAS 87, "Employers' Accounting for
Pensions." For U.S. GAAP purposes, the Company has chosen to reflect the
liability based on actuarial assumptions at its discounted value. In addition,
in accordance with SFAS 89 "Financial Reporting and Changing Prices," under U.S.
GAAP this item is treated as a nonmonetary liability while under Venezuelan GAAP
it was considered a monetary liability until 1997.
In June 1997, the Venezuelan Congress enacted an amendment to the labor law
regarding severance benefits (See Note 4 (j) - Summary of significant accounting
principles and policies). As a result of the amendment to the labor law, these
employee severance benefits are treated as a defined contribution plan and
discounting is no longer applicable. Also, under SFAS 89, employee severance
benefits became a monetary item for U.S. GAAP purposes due to its defined
contribution plan nature.
The U.S. GAAP net income reconciliation for 1997 shows the impact of reversing
the amount discounted for employee severance benefits through December 1996.
e. Capitalized interest
In accordance with Venezuelan GAAP, in its inflation adjusted financial
statements, the Company does not capitalize interest costs incurred in
connection with the construction of major capital projects. Under U.S. GAAP, the
amount of interest incurred in connection with the construction of these
projects is reflected in inflation adjusted financial statements. The amount
capitalized is calculated by applying the composite weighted average interest
rates of outstanding borrowings to construction work in process balances during
each applicable period. Capitalized interest is included in property, plant and
equipment and depreciated over the lives of the related assets.
F-31
f. Treasury stock
As discussed in Note 10 - Other assets, 1% of the shares, or 10,000,000 shares,
issued at privatization were purchased by the Company from the Government to be
distributed to employees in the form of awards. The Company's cost of these
shares is recorded in Other assets. U.S. GAAP for publicly traded entities
reflects these shares as treasury stock.
g. Earnings per share
In 1997, the FASB adopted SFAS 128, "Earnings per Share." This statement
establishes standards for computing and presenting earnings per share (EPS) as
it applies to entities with publicly held common stock. It replaces the
presentation of primary and fully diluted EPS with a presentation of basic and
diluted EPS. It requires dual presentation of basic and diluted EPS for all
entities with complex capital structure.
h. Reconciliation of Venezuelan GAAP to U.S. GAAP
The approximate effects on net income and net stockholders' equity of restating
CANTV's audited consolidated financial statements for 1997, 1998, and 1999 in
accordance with U.S. GAAP is set forth below (in millions of bolivars, except
per share data):
1997 1998 1999
----------- ----------- ------------
Net income under Venezuelan GAAP 414,549 171,871 89,204
U.S. GAAP adjustments for:
Reversal of discounting of employee benefits (190,527) - -
Capitalized interest 5,128 5,962 8,933
Provision for postretirement benefits (17,020) (11,734) -
Deferred income taxes:
Provision (49,305) 5,755 63,702
Gain from net monetary position 24,021 19,681 5,607
----------- ----------- ------------
(25,284) 25,436 69,309
----------- ----------- ------------
Approximate net income under U.S. GAAP 186,846 191,535 167,446
=========== =========== ============
Approximate net income per share under U.S. GAAP 188.54 193.15 168.76
=========== =========== ============
Approximate net income per ADS (based on 7 shares per ADS) 1,319.78 1,352.05 1,181.32
=========== =========== ============
Average number of shares outstanding under
U.S. GAAP (in thousands) 991,018 991,633 992,229
=========== =========== ============
1998 1999
----------- ------------
Total stockholders' equity under Venezuelan GAAP 3,349,547 3,121,871
U.S. GAAP adjustments for:
Capitalized interest 51,925 60,858
Provision for postretirement benefits (43,553) -
Treasury stock (31,593) (31,593)
Deferred income taxes:
Provision (108,676) (44,974)
Gain from net monetary position 46,062 51,669
----------- ------------
(62,614) 6,695
----------- ------------
Total stockholders' equity under U.S. GAAP 3,263,712 3,157,831
=========== ============
|
F-32
The following represents a reconciliation of equity at December 31, 1998 to
December 31, 1999 based on amounts determined in accordance with U.S. GAAP:
Stockholders' equity under U.S. GAAP at December 31, 1998 3,263,712
Accumulated postretirement benefits obligation (153,947)
Reversal of provision for postretirement benefit 43,553
Approximate net income under U.S. GAAP 167,446
Dividends declared and paid (62,406)
Extraordinary dividends declared and paid (100,000)
Repurchased shares (2,680)
Change in cumulative translation adjustment 2,153
-----------
Stockholders' equity under U.S. GAAP at December 31, 1999 3,157,831
===========
|
The above reconciliations include all material differences between Venezuelan
GAAP and U.S. GAAP.
27. ADDITIONAL FINANCIAL STATEMENT DISCLOSURES REQUIRED BY U.S. GAAP:
a. Postretirement benefits other than pensions
The Company sponsors a postretirement health care benefit plan for retired
telephone company employees. As mentioned in Note 26 (c) - Summary of
differences between U.S. GAAP and Venezuelan GAAP, until 1998, the Company did
not fund its obligation related to this plan. The Company's U.S. GAAP net income
for the years ended December 31, 1997 and 1998 and stockholders' equity as of
December 31, 1998 reflect the application of SFAS 106 on a delayed recognition
basis effective January 1, 1995, as permitted by this statement.
The postretirement benefit cost for 1997 and 1998 is as follows:
1997 1998
-------- --------
Benefits earned during the year 5,738 2,892
Interest on accumulated postretirement benefit obligations 11,761 10,248
Amortization of transition obligation 8,693 7,674
-------- --------
26,192 20,814
Expense recorded by Company (9,172) (9,080)
-------- --------
Additional expense under U.S. GAAP 17,020 11,734
======== ========
|
The accrued postretirement benefit obligation at December 31 is as follows:
Accumulated postretirement benefit obligation attributable to:
1998
--------
Retirees 111,710
Fully eligible active plan participants 42,236
--------
Total accumulated postretirement benefit obligation 153,946
Unrecognized transition obligation (49,605)
Unrecognized losses (60,788)
--------
Accrued postretirement benefit 43,553
========
|
F-33
b. Disclosures about pensions and other postretirement benefits:
In February 1998, the FASB issued SFAS No. 132, "Employers' Disclosures about
Pensions and Other Postretirement Benefits" which revises employer disclosure
requirements for pension and other retiree benefits but does not change the
measurement or recognition of pension or other postretirement benefit plan.
The following tables provide a reconciliation of the changes in the plans
benefit obligations and fair value of plan assets for the years ending December
31, 1998 and 1999, and a statement of funded status as of December 1998 and
1999:
Pension Benefits Other Benefits
---------------------------- -------------------------
1998 1999 1998 1999
---------- ------------ --------- ----------
Reconciliation of benefit obligation:
Benefit obligation at January 1 498,101 318,645 172,735 153,946
Service cost 12,201 14,456 2,893 2,793
Interest cost 18,598 21,981 10,248 10,365
Plan amendments (92,806) - - -
Benefits payments (6,042) (8,948) (9,938) (11,314)
Actuarial (gain) losses (111,407) 42,281 (21,991) 26,314
---------- ----------- --------- ----------
Benefit obligation at December 31 318,645 388,415 153,947 182,104
========== =========== ========= ==========
|
In 1998, the Company reviewed and updated its actuarial assumptions for employee
turnover and the rate of inflation to reflect actual experience.
Reconciliation of fair value of plan assets:
Fair value of plan assets at January 1 38,982 34,308 - -
Contributions - 38,820 - -
Benefit payments - (7,808)
Actual return on plan assets (4,674) 7,916 - -
---------- ----------- --------- ----------
Fair value of plan assets at December 31 34,308 73,236 - -
========== =========== ========= ==========
Funded status:
Funded status at December 31 284,337 315,179 153,946 182,104
Unrecognized transition obligation (7,574) (6,490) (49,605) -
Unrecognized prior service cost 84,520 76,235 - -
Unrecognized net loss (185,845) (206,082) (60,788) (26,314)
---------- ----------- --------- ----------
Net amount recognized 175,438 178,842 43,553 155,790
========== =========== ========= ==========
|
F-34
For benefits other than pensions a one-percentage-point change in the assumed
health care cost trend rates would have the following effects:
1% Point Increase 1% Point Decrease
---------------------- ----------------------
1998 1999 1998 1999
--------- ---------- --------- ---------
Effect on total of service and interest cost components 1,899 1,369 (1,565) (1,173)
Effect on postretirement benefit obligation as of
December 31 15,228 21,157 (13,064) (17,802)
|
The following table provides the components of net periodic benefit cost for the
plans for the years ending December 31, 1998 and 1999:
Pension Benefits Other Benefits
------------------------- -------------------------
1998 1999 1998 1999
---------- ----------- ------------ ----------
Components of net periodic benefit cost:
Service cost 12,201 14,456 2,892 2,793
Interest cost 18,598 21,981 10,248 10,365
Amortization of:
Transition obligation 1,084 1,084 3,101 -
Prior service cost (8,232) (8,286) - -
Net loss 12,679 14,126 4,573 -
---------- ----------- ------------ ----------
Net periodic benefit cost 36,330 43,361 20,814 13,158
========== =========== ============ ==========
|
The assumptions used in the measurement of the Company's benefit obligation are
shown in the following table:
Pension Benefits Other Benefits
-------------------- -----------------------
1998 1999 1998 1999
-------- -------- --------- ---------
Weighted-average assumptions as of December 31:
Discount rate 7% 7% 7% 7%
Expected return on assets - 5% - -
Rate of compensation increase 2% 2% 2% 2%
|
These assumptions represent estimates of real rates of interest, compensation
increases and health care cost trend rate increases rather than nominal rates.
c. Income and other taxes
The provision (benefit) for income taxes for the years ended December 31, in
accordance with SFAS 109 is as follows:
1997 1998 1999
----------- ------------ ----------
Current 122,772 1,170 13,653
Deferred 49,305 (5,755) (63,702)
----------- ------------ ----------
172,077 (4,585) (50,049)
=========== ============ ==========
|
F-35
The components of deferred income tax liabilities (assets) for the years ended
December 31 are as follows:
1998 1999
------------- -------------
Current deferred income taxes:
Allowance for doubtful accounts (14,806) (24,225)
Concession tax (29,615) (29,546)
Amounts payable to shareholders (3,742) (2,315)
Accounts not deductible until paid (20,801) (6,246)
Investment tax credits (16,586) (36,098)
Other (not individually significant) 1,860 (4,451)
------------- -------------
Total (83,690) (102,881)
Non current deferred income taxes:
Capitalized labor, interest and related overhead 221,721 209,961
Pension expense (59,635) (60,806)
Postretirement benefit expense (15,782) (52,969)
------------- -------------
Total 146,304 96,186
------------- -------------
Total deferred income taxes 62,614 (6,695)
============= =============
|
Total income taxes are different than the amount which would be computed by
applying the statutory income tax rate to income before income taxes. The major
reasons for this difference are as follows:
1997 % 1998 % 1999 %
---------- --------- ----------- --------- ----------- ---------
Income before income taxes 332,797 186,950 117,397
Statutory income tax rate 34% 34% 34%
---------- ----------- -----------
Tax provision (benefit) at statutory
income tax rate 113,151 34.0 63,563 34.0 39,915 34.0
Non taxable book inflation
Adjustment 119,479 35.9 92,155 49.3 121,100 103.2
Utilization of investment tax
Credits (65,023) (19.5) (68,860) (36.8) (45,650) (38.8)
Tax inflation adjustment (45,800) (13.8) (72,148) (38.6) (92,936) (79.2)
Reversal of discounting of
employee severance benefits 15,180 4.6 - - - -
Deferred tax provision (benefit) 49,305 14.8 (5,755) (3.0) (63,702) (54.3)
Other (14,215) (4.3) (13,540) (7.2) (8,776) (7.5)
---------- --------- ----------- --------- ----------- ---------
172,066 51.7 (4,585) (2.3) (50,049) (42.6)
========== ========= =========== ========= =========== =========
|
d. Comprehensive income
The FASB enacted SFAS 130, "Reporting Comprehensive Income" for financial
statements issued after December 15, 1997. SFAS 130 establishes standards for
reporting and display of comprehensive income and its components in the
financial statements. Included in comprehensive income is the translation
adjustment from the investment in Intelsat, which effect is considered
immaterial for CANTV's financial statements.
F-36
e. Segment reporting
The Company manages its operations in two main business segments: wireline and
wireless services. The Company's reportable segments are strategic business
units that offer different products and services in the telecommunications and
related services industry. They are managed separately because each business
requires different technology and marketing strategies. The wireline services
segment provides domestic telephone services, international long distance
services and other telecommunications-related services. The wireless services
segment provides nationwide cellular mobile telephone services.
The accounting policies of the segments are the same as those described in the
Note 4(h) - Summary of significant accounting principles and policies.
Intersegment sales are accounted for as if the sales were to third parties at
current market prices. The Company evaluates performance based on profit or loss
from operations before income taxes not including nonrecurring gains and losses
and foreign exchange gains and losses.
As is described in Note 8 - Accounts receivable from Venezuelan Government
entities, the Government is a major customer of the wireline services segment.
Segment results for the years ended December 31, 1997, 1998 and 1999 were as
follows:
1997 1998 1999
------------- ------------- -------------
Wireline services:
Revenues
Local and domestic long distance usage 686,594 584,927 555,608
Basic rent 324,280 341,232 319,728
Public telephones 111,495 108,675 103,924
------------- ------------- -------------
Local and domestic long distance 1,122,369 1,034,834 979,260
International long distance 241,551 179,888 133,228
Net settlements 51,870 42,046 28,016
------------- ------------- -------------
International long distance 293,421 221,934 161,244
Other wireline-related services 149,010 178,965 224,288
------------- ------------- -------------
Total revenues 1,564,800 1,435,733 1,364,792
============= ============= =============
Intersegment revenues (46,955) (65,600) (93,439)
Operating income 442,682 143,334 113,321
============= ============= =============
Depreciation and amortization 450,819 472,559 507,226
============= ============= =============
Capital expenditures 415,853 310,028 188,476
============= ============= =============
Total assets 8,031,069 8,158,504 8,344,299
============= ============= =============
|
F-37
1997 1998 1999
------------- ------------- -------------
Wireless services:
Revenues
Access 73,029 88,008 102,989
Usage 86,927 140,692 189,971
Equipment sales 19,092 25,452 42,193
------------- ------------- -------------
Total revenues 179,048 254,152 335,153
============= ============= =============
Intersegment revenues 36,238 51,007 70,361
Operating income 25,137 59,760 38,786
============= ============= =============
Depreciation and amortization 46,306 54,543 76,193
============= ============= =============
Capital expenditures 111,961 179,707 149,508
============= ============= =============
Total assets 375,469 553,732 691,183
============= ============= =============
|
The reconciliations of segment revenues, operating income and assets are as
follows:
Reconciliation of reportable segment revenues:
1997 1998 1999
------------- ------------- -------------
Reportable segments 1,743,848 1,689,885 1,699,945
Other telecommunications-related services 19,462 32,472 38,663
Elimination of intersegment revenues (10,717) (14,593) (23,078)
------------- ------------- -------------
Total operating revenues 1,752,593 1,707,764 1,715,530
============= ============= ==============
Reconciliation of reportable segment operating income:
1997 1998 1999
------------- ------------- -------------
Reportable segments 467,819 203,094 152,107
Other telecommunications-related services (4,155) (5,593) (9,906)
Elimination of intersegment operating income 1,323 1,072 (659)
------------- ------------- -------------
Total operating income 464,987 198,573 141,542
============= ============= =============
Reconciliation of reportable segment assets:
1997 1998 1999
------------- ------------- -------------
Reportable segments 8,406,538 8,712,236 9,035,482
Other telecommunications-related services 12,447 17,615 33,192
------------- ------------- -------------
Total assets 8,418,985 8,729,851 9,068,674
============= ============= =============
|
F-38
f. Accounting for Derivative Instruments and Hedging Activities
SFAS 133 "Accounting for Derivative Instruments and Hedging Activities"
establishes a new model for accounting and reporting standards for derivatives
and hedging activities. The Company currently does not engage in hedging
activities and has no derivative instruments as there is no substantial
organized market for financial instruments and derivatives in Venezuela.
Management believes adoption of SFAS 133 will not have a material impact on
CANTV's financial statements.
F-39
[The Agreement below is an English translation
of a Spanish language document.]
Bolivarian Republic of Venezuela - Ministry of Infrastructure, Office of the
Minister
EIGHTH-YEAR REVIEW OF AGREEMENT
By and between the Bolivarian Republic of Venezuela, through the Ministry of
Infrastructure, represented herein by Minister of Infrastructure ALBERTO EMERICH
ESQUEDA TORRES, Venezuelan, of legal age, bearer of Identification Card No.
636,073, as evidenced by Presidential Decree No. 632 dated January 10, 2000,
published in the Official Gazette of the Bolivarian Republic of Venezuela No.
36,866 of January 10, 2000, sufficiently empowered for this proceeding in
accordance with article 48 of the Decree with the Scope and Force of the Organic
Law of the Central Administration which, hereinafter and for purposes of this
Agreement, shall be known as the Republic, and Compania Anonima Nacional
Telefonos de Venezuela (CANTV), a corporation domiciled in Caracas, registered
in the Mercantile Registry carried by the former Court of Commerce of the
Federal District, at No. 2, Book 387, dated June 20, 1930, of which the most
recent revision of the bylaws was registered at the First Mercantile Registry of
the Judicial Circuit of the Federal District, State of Miranda on September 14,
1998, at No. 39, Book 208-A-pro, represented herein by its Chairman, GUSTAVO
ROOSEN, Venezuelan, of legal age, domiciled in Caracas, bearer of Identification
Card No. 2,938,282, who is duly empowered as evidenced in the minutes of the
regular stockholders meeting dated March 30, 1999, as provided in Article 11-b
of the Company's Corporate Bylaws, which hereinafter, and for the sole purpose
of this agreement, shall be known as the Concession Holder, who have agreed to
enter into this Agreement which shall be governed by the following clauses:
CHAPTER I
PURPOSE OF THE AGREEMENT
CLAUSE 1: PURPOSE
The object of this Agreement is to establish the regulatory system necessary to
prepare for the period of free competition, in execution of the mandate set
forth in CLAUSE 22 of the Contract, upon the occasion of the review of the
eighth (8th) year of the limited competition period and for consideration of the
agreement signed by CONATEL and the Concession Holder on October 27, 1999.
CLAUSE 2: SCOPE
This Agreement covers the regulatory system applicable to the preparatory
transition period of free competition in accordance with CLAUSE 4 of this
Agreement, specifically in the following areas:
A) Quality Parameters for Basic Telecommunications Services.
B) System for Evaluation of Compliance with Quality Objectives of Basic
Telecommunications Services.
C) Plant Modernization.
D) Rate System for Basic Telecommunications Services.
CLAUSE 3: DEFINITIONS
For purposes of this Agreement, the following terms shall have the following
meanings, which shall have preference over any others:
CONATEL: Agency of the National Executive charged with regulating
telecommunications.
The Contract: Concession Contract between the Republic and the Concession
Holder dated October 14, 1991, amended as of November 4 of the same year and
approved by the Congress of the Republic in the Accord published in the Official
Journal of the Republic of Venezuela No. 34,850, dated November 27, 1991.
Basic Services: Local, domestic or international fixed switchboard telephone
services, in existence now or in the future according to technological advances
in the telephone industry.
Parameters: Variables by which the quality of service is measured, which are
conformed by a set or family of indicators which permit presentation, in the
simplest form, of the principal characteristics of an attribute of quality of
service.
Indicator: Representative measure of the status of a quality attribute for a
given period.
Methodology: Defines the procedure, variables, sources, opportunity, measurement
frequency and formula(s) involved in the calculation of the indicator.
Objective: Pre-established numerical value for an indicator or parameter, which
must be reached within a given period of time.
Deviation: Permitted difference between the agreed annual objective and the
minimum or maximum value fixed for each parameter or indicator.
Period of free competition: Period which shall begin as of November 27, 2000,
the date on which the limited competition system provided in CLAUSE 21 of the
Contract closes, and, thereafter, other operators may begin to provide basic
services.
Operating division: Geographical area in which the Concession Holder exercises
its operational management, with boundaries according to the distribution of the
Telephone Facilities in the federal districts of the Republic, as set forth in
Annex "C" of this Agreement.
Places where the Concession Holder has no physical presence: Geographical areas
in which neither a switching station nor an external plant of the Concession
Holder exist.
Idle lines: Difference between lines installed (nominal capacity) and lines in
service.
2
CLAUSE 4: TERM
This Agreement shall be in effect as of the date it is signed until December 31,
2000, except for those clauses related to rate matters, which shall be subject
to the provisions established in CLAUSE 22 of this Agreement. It is understood
that the Concession Holder, upon expiration of the term of this Agreement, shall
be subject to those rules and regulations concerning quality established by the
Public Authorities which apply to basic telecommunications services operators.
CHAPTER II
SERVICE QUALITY PARAMETERS
CLAUSE 5: ESTABLISHING PARAMETERS AND INDICATORS
The Republic and the Concession Holder agree, in preparation for the period of
free competition, to establish the following parameters and indicators to
measure the quality of service provided by the Concession Holder:
a) Billing effectiveness
- Billing complaints
- Regular billing time
b) Accessibility to telephone service
- Waiting time for obtaining the service
- Waiting list
- Requests to service areas where the Concession Holder does not have a physical
presence
c) Efficiency of service by operator (services associated with numbers 80021515,
15, 100, 101, 103, 122, the same as all those which will be provided after this
Agreement takes effect).
- Average waiting time for a response from the operator
- Percentage of answered calls to operator services
d) Network operation quality
- Time for establishment of the calls
- Percentage of completed calls
- Getting a dial tone
e) "Retainability" of the service
- Actual problems reported for every 100 lines in service
- Problems fixed in less than 24 to 48 hours
- Average problem repair time
f) Customer satisfaction
CLAUSE 6: OBJECTIVES
The Concession Holder shall comply with the objectives established for the
parameters and indicators specified in the preceding CLAUSE in accordance with
Annex "A", and will likewise comply with objectives which, in accordance hereto,
may be subsequently defined.
3
CLAUSE 7: UPGRADE PERIOD
The parties agree to the establishment of an upgrade period of three months
beginning as of January 1, 2000, to enable the Concession Holder to upgrade its
physical infrastructure, systems and other operational resources to the new
parameters and respective objectives which shall be established in this
Agreement. It is understood that this upgrade period shall be applicable only
to those parameters and indicators for which the objectives are not defined in
Annex "A" or whose methodologies differ substantially from those in effect prior
to the signing of this Agreement.
CONATEL may conduct any inspections it deems necessary during the upgrade period
to which this CLAUSE makes reference for the purpose of adjusting the objectives
and methodologies to be agreed upon at the expiration of the first quarter.
CLAUSE 8: DEADLINES FOR DEFINITION OF OBJECTIVES NOT DETERMINED IN ANNEX "A"
AND MEASUREMENT METHODOLOGIES
Determination of the objectives for the parameters and indicators specified
below shall be governed according to the following guidelines, including
consideration of international trends and the Concession Holder's status with
respect to such matters:
A) Customer satisfaction: For purposes of fixing the objectives and
methodologies to measure the parameter of customer satisfaction, each party
shall appoint one (1) expert to a Committee whose objective shall be to submit,
within one month following appointment, the Survey model whereby this parameter
shall be measured. The results of the Survey conducted during the first quarter
of 2000 shall serve as the basis for establishment of the objectives which the
Concession Holder must meet. The Survey shall consist of questions aimed at
determining customer satisfaction with the services provided by the Concession
Holder and not of generic questions referring to the latter, thus making it
possible to measure this parameter objectively.
B) Time to establish calls: The parties agree to perform the measurements of
this indicator during the first quarter of 2000, upon prior determination of the
methodology to follow which, by mutual agreement, shall be established based
upon the timetable agreed to by the parties. Once the first quarter's results
have been evaluated, the annual objective and the monthly permitted deviation
shall be established.
C) Accessibility to telephone service in places where the Concession Holder has
no physical presence: Accessibility to service in places where the Concession
Holder has no physical presence shall be measured according to the percentage of
requests pending attention by the Concession Holder and which have been recorded
before December 31, 1999. To that end, the Concession Holder shall execute the
plan submitted to CONATEL, containing the timetable of projects to be executed
in order to be able to attend to fifty per cent (50%) of the aforementioned
requests. Additionally, if new requests are submitted in zones where the
Concession Holder has no physical presence, which together with those recorded
before December 31, 1999, equal or exceed one hundred fifty (150) requests
within a geographical area having a radius of 1.5 kilometers, they shall be
assessed for feasibility according to the technology permitted to the Concession
Holder, and within 45 to 60 days the Concession Holder and CONATEL shall define
4
the terms under which they shall be incorporated into the plan. If it is
determined that such requests cannot be added to the plan in question, it shall
be understood that such geographical areas may be served by other basic services
operators, if and when such operators employ, in that capacity, the same
technology permitted to the Concession Holder.
D) Efficiency of service by operator: The objectives for services associated
with numbers 101 and 80021515 shall be fixed before the close of the first
quarter of 2000, after evaluating the performance of such services during the
first two months of the year. Such evaluation shall serve as the basis for
fixing the annual objective and the monthly deviation for this parameter.
The Concession Holder agrees to initiate, within a period not to exceed three
months from execution of this Agreement, implementation of the measures
indicated in the Annual Plan for Improvement of Business Services contained in
Annex "B", to achieve immediate improvement in the performance of Business
Service Offices associated with number 80021515. In addition, the Concession
Holder shall submit, within thirty days following execution of this Agreement, a
timetable for quarterly implementation of the Plan.
CHAPTER III
SYSTEM FOR EVALUATION OF COMPLIANCE
WITH THE QUALITY OBJECTIVES
CLAUSE 9: METHODOLOGY FOR MEASURING THE QUALITY PARAMETERS
The methodology for measurement and determination of compliance with the quality
parameters shall be defined by CONATEL and the Concession Holder prior to the
close of the first quarter of 2000, based on the timetable fixed by mutual
agreement for that purpose.
CLAUSE 10: INSPECTIONS AND AUDITS
The Concession Holder's compliance with the objectives can be measured from the
inspections conducted by CONATEL, as well as from the results of the audits
which it performs, without prejudice to the provisions of CLAUSE 12 of this
Agreement. As provided in CLAUSE 27 of the Contract, the Concession Holder shall
provide all necessary support and facilitate both access to its facilities as
well as all pertinent information to enable CONATEL, either through its
employees or through third parties hired and sufficiently accredited and
identified for such purposes, to perform its inspection and audit tasks
meticulously. In the case of inspections and audits conducted by persons other
than CONATEL employees, CONATEL agrees to include, in the respective contracts
entered into with such third parties, a clause that guarantees the
confidentiality of the information which such parties obtain during and at the
time of such activities. CONATEL agrees to require any third parties to whom it
has entrusted the inspection and audit tasks to post a bond in order to
guarantee performance of the obligations.
CLAUSE 11: COMPLIANCE REPORTS AND DEADLINES FOR THEIR SUBMITTAL
The Concession Holder shall submit quarterly reports to CONATEL within fifteen
(15) business days following the close of the quarter under analysis. Such
reports shall provide evidence that they are valid and conform with the
parameters, that compliance during the month is based upon the agreed
methodology, that the permitted deviation comports with the agreed method, and
shall further specify any measures taken or improvements achieved with respect
to failures detected
5
during the quarter covered in the report, if applicable, as well as any measures
taken for the purpose of executing the corrective plan, if any exist, to which
CLAUSE 12 makes reference. In addition, the report may contain the Concession
Holder's reasons for believing he should be free from liability for any possible
default.
Reports shall be submitted that itemize the information received from each of
the Concession Holder's operating divisions throughout the country.
CLAUSE 12: DEVIATIONS
It is the Concession Holder's obligation to maintain service quality within the
range permitted by the deviations indicated as set forth in Annex "A" of this
Agreement, as well as those which may be fixed in accordance with CLAUSE 8,
which shall apply to the set of indicators that define each parameter.
Compliance with such obligation can be evidenced by the monthly records
contained in the quarterly reports submitted in accordance with CLAUSE 11 of the
results of the inspections conducted by CONATEL, or the results of the audits
conducted by the Concession Holder.
If, in CONATEL's judgment and on the basis of the foregoing instruments, there
is a degree of deviation higher than that permitted for any of the parameters
and service quality indicators, CONATEL shall notify the Concession Holder, who
shall submit a corrective plan to the satisfaction of CONATEL within not more
than fifteen (15) consecutive days from receipt of the notification, which it
shall fully implement within the quarter following the quarter during which the
non-compliance occurred. Notwithstanding, the Concession Holder may submit a
plan which exceeds three months, provided it is approved by CONATEL. Such
corrective plan shall contain the mechanisms to be employed by the Concession
Holder during the implementation period in order to reach the average level of
the affected parameter or indicator and maintain such level within the limits
permitted under the agreed deviation.
If, after analyzing the regular quarterly progress reports of the implementation
of this Agreement, CONATEL determines that as of the close of the period fixed
for execution of the submitted corrective plan, the average quarterly deviation
persists at a level higher than that permitted for the parameter(s) or
indicator(s) that are the subject of the submitted corrective plan, the
CONCESSIONAIRE shall submit a new corrective plan and shall comply with CLAUSE
13 of this Agreement.
CLAUSE 13: PENALTY CLAUSE. COMPENSATION TO SUBSCRIBERS
With respect to the situation described in the last paragraph of CLAUSE 12, the
Concession Holder shall compensate subscribers from the corresponding operating
division with a credit equivalent to an average basic rental amount calculated
on the subscriber's immediately preceding monthly basic rental. These amounts
shall be credited within two months after due proof and notice to the Concession
Holder, by CONATEL, of the situation that generates the compensation.
Compensation shall be paid one time only for each parameter or indicator not
complied with per line in each month.
6
CLAUSE 14: CRITERIA FOR EVALUATION OF ANNUAL OBJECTIVES FOR ALL PARAMETERS
Based upon the instruments referred to in CLAUSE 12 of this Agreement, CONATEL
shall verify compliance with the established annual objectives. The annual
objectives for each one of the quality parameters shall be deemed complied with
if the Concession Holder meets or exceeds the objective established for the
respective parameter or quality indicator as of the end of year 2000. If it is
determined that these objectives have not been met, the sanctions stipulated in
the Contract shall be applied.
If there is justification for a sanction in the form of a fine in accordance
with the Contract due to annual non-compliance with the same parameter or
indicator whereby subscribers were compensated according to CLAUSE 13, then the
amounts actually credited by the Concession Holder to the subscribers receiving
this compensation shall be applied to the amount of the applicable fine.
CLAUSE 15: MEASUREMENT OF THE QUALITY PARAMETERS
Except for those parameters whose objectives and methodologies are still to be
defined before the start of the first quarter of 2000, calculation of compliance
with the objectives, annual and monthly or for the time periods measured in the
inspections, shall begin as of January 1, 2000. In the other cases, such
calculation shall be performed starting in the second quarter of 2000,
inclusive.
CLAUSE 16: EXCEPTIONS FOR REGULAR BILLING TIME INDICATOR
Exceptional cases, which shall not be taken into account for purposes of
computing the objectives of the regular billing time indicator, shall include
significant anomalies caused by the "Project which corrects the failures caused
by the change of digits associated with the change of millenium (Y2K Project)",
and the implementation of the "Regulatory Numbering Framework" or "National
Numbering Plan" which may be in effect. In these cases, the Concession Holder
shall notify CONATEL of the problem that occurred, its impact and the respective
corrective action plan, so that CONATEL may approve the application, if deemed
appropriate, of special billing times of one hundred eighty (180) days for local
and domestic long distance calls and one (1) year for international long
distance calls, which shall commence being computed as of the moment the
respective calls are made; upon expiration of these times, the Concession Holder
may not conduct any corresponding billing. This measure shall have temporary
effects and shall be conditioned upon the duration of the facts of the situation
that trigger it.
CLAUSE 17: SPECIAL SYSTEM
The parties shall apply the special systems described below:
a. Maximum billing time: The Concession Holder may not charge subscribers for
Local, Domestic Long Distance and International Long Distance calls not billed
after 110 days from the time when they were made. The special time periods
established in CLAUSE 16 of this Agreement shall be applied to International
Collect Calls and calls made through third-party operators which could not be
reconciled within the time set forth above.
7
b. Service malfunctions and interruptions: When telephone service is
interrupted or malfunctioning so as to degrade service for more than seventy-two
(72) consecutive hours after having been reported, the Concession Holder shall
compensate the subscriber, even when the interruption or malfunction is due to
an act of God or force majeure, provided that the Concession Holder can access
the facilities within its territory and make the corresponding repairs. Such
compensation shall consist of a credit in an amount equivalent to the average
basic charge calculated based on the basic monthly charge immediately prior to
the interruption or malfunction. In each case, the Concession Holder is
obligated to restore service to the subscriber as soon as possible without
degradation of service quality. The compensation to which this clause makes
reference shall be credited on the affected subscriber's monthly bill within not
more than three months following the interruption or malfunction. This
compensation shall not be attributed to any provision of CLAUSE 14 of this
Agreement.
CHAPTER IV
PLANT MODERNIZATION
CLAUSE 18: MODERNIZATION
The Concession Holder agrees to carry out an accelerated modernization program
in order to achieve a national annual average objective of eighty percent (80%)
digitalization of its internal plant by the end of year 2000, as established in
CLAUSES 19 and 20 of this Agreement.
CLAUSE 19: GENERAL CRITERIA FOR DIGITALIZATION
For purposes of calculating the "digitalization" objective, the following items
shall be considered:
a) Removal of groups of 1000 lines from the ARF and Pentaconta plants,
currently idle, to improve the service quality of the active lines at these
plants.
b) Removal of analog plants, using the currently idle digital plant.
c) Removal of the existing analog plant, replacing it with new digital lines.
It is understood that upon reaching eighty percent (80%) digitalization, as
provided in CLAUSE 18, the Concession Holder may not install new analog lines.
CLAUSE 20: GEOGRAPHICAL DISTRIBUTION
The digitalization referred to in CLAUSE 18 shall be implemented as uniformly as
possible within the country's federal districts, taking into consideration the
characteristics of the existing plant in each of these. To that end, the
following digitalization objectives for each federal district shall be
established for digitalization of existing plants:
1. The objective for each federal district shall be considered reached if a
minimum of seventy percent (70%) digitalization is reached in each of the
following federal districts: Amazonas, Bolivar, Delta Amacuro, Miranda,
Tachira, Anzoategui, Carabobo, Guarico, Monagas, Sucre, Barinas, Cojedes, Lara,
Nueva Esparta and Zulia.
8
2. The objective for each federal district shall be considered reached if a
minimum of sixty percent (60%) digitalization is reached in each of the
following federal districts: Falcon, Portuguesa, Trujillo, Merida, Vargas,
Aragua, Apure, Federal District and Yaracuy.
For purposes of calculating the objective and as part of the Executed
Digitalization Program during 2000, account shall be taken of those plants which
are of such a nature and size as to make it structurally impossible to complete
the performance timetable before the end of year 2000, provided they are duly
documented by the Concession Holder and approved by CONATEL during the plan
formulation stage, and the transfers involved are completed during the first
forty-five (45) days of 2001. Likewise, for the purpose of meeting the
digitalization objectives, account shall be taken of those plants for which the
performance timetable equals or exceeds eighty percent (80%) as of December 31,
2000, provided that the total of lines involved does not represent more than one
percent (1%) of the Digitalization Program total.
To that end, CONATEL shall approve the Modernization Plan to which reference is
made in CLAUSE 9 of the Contract submitted by the Concession Holder. If CONATEL
does not propose corrections to the plan before the end of January 2000, the
plan shall be deemed approved.
CLAUSE 21: PUBLIC TELEPHONES
The Concession Holder agrees to submit during the first quarter of 2000 a study
of the public telephone objective stipulated in the Contract for 2000, to enable
CONATEL to consider a review of such objective.
CHAPTER V
RATE SYSTEM
CLAUSE 22: RATE SYSTEM
After having reviewed the method for capping and re-balancing the rates
established in the Contract for Basic Services, the Republic and the Concession
Holder agree to adjust such method and, consequently, following publication in
the Official Journal of the Bolivarian Republic of Venezuela of the Rate
Resolution stipulated in CLAUSE 32 until November 27, 2000, apply the rate
system set forth in this Agreement and detailed in Annex "D" hereof.
Nevertheless, if the rates applicable to the period of free competition have not
been established as of such date, this Agreement shall remain in effect until
December 31, 2000. In such event, before the close of the year 2000, the parties
shall review and agree upon the rates which the Concession Holder shall
temporarily apply during the beginning of the period of free competition, until
such time as the appropriate Public Authority establishes the new rate system
for all basic telecommunications services operators.
CLAUSE 23: RESIDENTIAL SERVICE RATES FOR THE OBLIGATORY SUPPLY PLANS
In accordance with CLAUSE 32, the Republic shall fix the rates applicable to,
and essential characteristics of, the basic residential telecommunications
services as established in the obligatory supply plans indicated below. The
rates to be approved by the Republic shall be those
9
established in Annex "D", which have been converted to Bolivars in the manner
set forth in CLAUSE 30.
Essential characteristics shall mean the rate plans for residential services,
the basic rental amount, the number of free minutes, and the local per-minute
charge established for each plan.
Initial Reference Charge for the Obligatory Supply Plans:
-----------------------------------------------------------------------------
Basic Rental Free minutes Local Minute Charge
-----------------------------------------------------------------------------
Plan A US$7.300 40 US$0.0441
-----------------------------------------------------------------------------
Plan B US$11.200 65 US$0.0312
-----------------------------------------------------------------------------
Plan C US$12.597 90 US$0.0285
-----------------------------------------------------------------------------
Plan F US$60 2500 Charge for Additional Minute
From 1 to 500 min: US$0.0100
From 501 to 1000 min: US$0.0090
From 1001 to 1500 min: US$0.0085
From 1501 to 2000 min: US$0.0080
From 2001 min: US$0.0075
--------------------------------------------------------------------------------
|
The additional minute charges under Plan F based on consumption volume shall be
applicable uniformly to all minutes over the established free minutes level and,
consequently, the charge per minute shall not be calculated in an escalating
manner.
Prepayment Mode: the Concession Holder shall also provide an obligatory supply
plan with a prepayment option for basic telephone service using the following
rates:
Initial Reference Charge for the Basic Telephone Plan featuring the Prepayment
option:
-------------------------------------------------------------------------------
Charge per Minute Minimum consumption
-------------------------------------------------------------------------------
Prepayment Plan US$0.09 Bs.10,000.00 in 60 days
-------------------------------------------------------------------------------
|
In each case, application of this option may be undertaken only with prior
approval by CONATEL of the respective "service contract" which sets forth the
conditions and terms of provision of the service using this method of payment.
10
Furthermore, the Republic, in accordance with CLAUSE 32, shall fix the rates
applicable to, and essential characteristics of, the basic telephone plan under
the prepayment option. The rates to be approved by the Republic shall be those
established in Annex "D", which have been converted to Bolivars in the manner
set forth in CLAUSE 30.
The Concession Holder may offer other plans which feature prepayment options
under the established local-minute rate and contain a minimum consumption level
which is less than the above.
The Concession Holder shall be required to offer the obligatory plans.
CLAUSE 24: PLAN SWITCHING
Customers enrolled in the Basic, Intermediary and Advanced "Special Savings"
Plans, existing before the Resolution that will fix the new rates takes effect,
shall be automatically reclassified in plans A, B and C, described in Annex "D",
respectively, at no cost to the subscriber.
Residential subscribers may ask at their discretion and at no charge to switch
rate plans as many as two times within one year. Beginning with and including
the third plan switch, and for each additional plan switch within the same
period, the Concession Holder may charge the fee established in Annex "D" for
this amount.
In no case may the Concession Holder, in any plan changes following the initial
automatic reclassification, transfer a subscriber from his current rate plan to
another plan without his prior consent, or force such subscriber to switch to
another plan different from that chosen by such subscriber.
CLAUSE 25: OPTIONAL COMPLEMENTARY PLANS FOR RESIDENTIAL SERVICES
Pursuant to CLAUSE 32, the Republic shall fix the applicable rates and essential
characteristics established for the optional complementary plans as indicated
below. The rates to be approved by the Republic shall be those established in
Annex "D", which have been converted to Bolivars in the manner set forth in
CLAUSE 30.
The optional complementary plans may be modified by the Concession Holder
without the need for additional authorization or approval by CONATEL. In such
case, the modification shall be published one month prior to its taking effect
in at least two (2) nationally circulating daily newspapers for three (3)
consecutive days and shall notify all users listed on the Concession Holder's
regular billing schedule and CONATEL.
Initial Reference Charge for the Complementary Plans:
--------------------------------------------------------------------------
Basic Rental Free minutes Local Minute Charge
--------------------------------------------------------------------------
Plan D US$20 360 US$0.0280
-------------------------------------------------------------------------
Plan E US$27 600 US$0.0255
-------------------------------------------------------------------------
|
11
The Concession Holder may offer subscribers other optional complementary plans,
which in no case shall feature a basic rental which exceeds eighty U.S. Dollars
(US$80).
CLAUSE 26: NON-RESIDENTIAL SERVICE RATES
Pursuant to CLAUSE 32, the Republic shall fix the Basic Rental rates applicable
to Non-Residential Service at an initial amount equivalent to US$21.00, and the
local per-minute rates at an initial amount equivalent to US$0.0374. The rates
shall be those established in Annex "D", which have been converted to Bolivars
in the manner set forth in CLAUSE 30.
CLAUSE 27: LONG DISTANCE RATES
Pursuant to CLAUSE 32, the Republic shall fix the Long Distance rates as
established below:
Domestic Long Distance: The rate is set at a weighted average level as of the
beginning of year 2000 equivalent to US$0.1875 per minute. The rates shall be
those established in Annex "D", which have been converted from U.S. Dollars to
Bolivars in the manner set forth in CLAUSE 30.
The parties also agree to modify the times established for application of the
normal and reduced Domestic Long Distance rates under the terms established in
Annex "D".
The Concession Holder may establish additional discounts on the rates set forth
in Annex "D" for Domestic Long Distance services.
International Long Distance: The rate is set at a weighted average level as of
the beginning of year 2000 equivalent to US$0.7437 per minute. The rates shall
be those established in Annex "D", which have been converted from U.S. Dollars
to Bolivars in the manner set forth in CLAUSE 30.
The Domestic Long Distance and International Long Distance rates shall not be
subject to new adjustments in 2000, except for special adjustments which shall
be valid in accordance with the Special Rate Adjustment Procedure set forth in
CLAUSE 31.
The Concession Holder may not combine or grant additional special discounts on
the Domestic Long Distance and International Long Distance rates or associate
them with specific plans established for residential or non-residential
customers. Accordingly, the Concession Holder may only offer additional
discounts on the Domestic Long Distance and International Long Distance rates if
they apply to all plans.
CLAUSE 28: PUBLIC TELEPHONE RATES
Pursuant to CLAUSE 32, the Republic shall fix the rates applicable to Public
Telephone Services as established below. The rates to be approved by the
Republic shall be those established in Annex "D", which have been converted to
Bolivars in the manner set forth in CLAUSE 30.
12
A) Local Use
1. Reference charge for one minute of local use
-------------------------------------------------------------
a) Public telephones: TPM, TPT and Teletasa US$0.0312
-------------------------------------------------------------
b) Special public telephone US$0.0630
-------------------------------------------------------------
|
The parties understand "special public telephone" to mean those public
telephones located in special places or establishments approved by CONATEL,
currently installed or proposed by the Concession Holder. For purposes of
operating special public telephones, the Concession Holder shall inform users on
each telephone of this type, in a clear and visible manner, of the special rate
to be applied. This type of telephone shall be clearly identified for purposes
of differentiating it from regular public telephones.
Initially, the operation of this type of public telephone shall be permitted in
establishments holding a "five (5) star" rating, as established in the Organic
Tourism Law and its regulations, and which are enrolled as such in the National
Tourism Registry carried by the Tourism Corporation of Venezuela.
2. Reference charge for the Domestic Long Distance Public Telephone (DDN)
signal:
-----------------------------------------------------
Normal rate US$0.0329
-----------------------------------------------------
Reduced rate US$0.0280
-----------------------------------------------------
|
3. Frequency of the Domestic Long Distance Public Telephone (DDN) signal:
One (1) pulse every ten (10) seconds
B) Reference charge for International Long Distance Service (LDI)
The rates applied for minutes of use shall be those indicated by country for
International Long Distance telephone service as provided in CLAUSE 27 and
contained in Annex "D".
C) Reference charge for Credit Card Service
------------------------------------------
Local Use US$0.232
------------------------------------------
LDN Use US$0.594
------------------------------------------
LDI Use US$1.2256
------------------------------------------
|
CLAUSE 29: LEASED PUBLIC TELEPHONE
Pursuant to CLAUSE 32, the Republic shall fix the rates and characteristics
applicable to the Leased Public Telephone Service as established below. The
rates to be approved by the Republic shall be those established in Annex "D",
which have been converted to Bolivars in the manner set forth in CLAUSE 30.
In all cases, this option may be offered only with CONATEL's prior approval of
the respective Service Contract which contains the conditions and terms for
providing of such service.
13
Reference charges for Leased Public Telephone Service
---------------------------------------------------------------
Local Use US$0.063
---------------------------------------------------------------
Maintenance fee US$21.00
---------------------------------------------------------------
Free minutes 60
---------------------------------------------------------------
|
CLAUSE 30: ESTABLISHING RATES
The parties agree that the rate schedule shall be applied by means of two
adjustments, the first to be carried out one month after the publication to
which CLAUSE 32 of this Agreement makes reference as provided in Article 14 of
the Telecommunications Law, and the second, as of June 16 of the same year, as
provided in Annex "D".
The rates contained in this Agreement have been stated in U.S. Dollars adjusted
in accordance with international rate fluctuation, and they constitute an
initial reference charge for establishing the rates contained in Annex "D".
For conversion of the rates set forth in this Agreement to Bolivars, the parties
have agreed to apply the Bolivars-to-U.S. Dollar exchange rate expectations
according to the following monthly estimates for 2000:
------------------------------------------------------------------------------
Closing Rates Month Average Average Cumulative
(Bs./US$) (Bs./US$) Rate (Bs./US$)
------------------------------------------------------------------------------
651.00
------------------------------------------------------------------------------
January 658.09 654.55 654.55
------------------------------------------------------------------------------
February 665.18 661.64 657.97
------------------------------------------------------------------------------
March 672.27 668.73 661.64
------------------------------------------------------------------------------
April 679.36 675.82 665.15
------------------------------------------------------------------------------
May 686.45 682.91 668.77
------------------------------------------------------------------------------
June 693.55 690.00 672.27
------------------------------------------------------------------------------
July 700.64 697.10 675.88
------------------------------------------------------------------------------
August 707.73 704.19 679.48
------------------------------------------------------------------------------
September 714.82 711.28 682.96
------------------------------------------------------------------------------
October 721.91 718.37 686.56
------------------------------------------------------------------------------
November 729.00 725.46 690.04
------------------------------------------------------------------------------
|
The conversion of the rates stated in U.S. Dollars in this document to the
figures in Bolivars referred to in Annex "D" and to be published in the
Resolution to which CLAUSE 32 makes reference shall be effectuated subject to
the following provisions:
a) The basic residential rental rates for obligatory supply plans A, B and
C corresponding to the period from the effective date of the approved
rates to June 15, 2000, shall be determined by applying the exchange rate
of 651 Bs./US$.
Beginning June 16, 2000, an increase of 5.82% shall take effect on basic
residential rental rates for obligatory supply plans A, B and C.
14
b) The conversion of U.S. Dollars to Bolivars corresponding to the service
rates for Domestic Long Distance and International Long Distance shall be
effectuated by applying the exchange rate of 651 Bs./US$, and there shall
be no adjustment during the effective period of this Agreement, except as
provided in CLAUSE 31.
c) A conversion rate shall be applied to nonresidential basic rental,
residential and nonresidential local use, public telephone local use,
residential and nonresidential installation and subscription, and the
residential basic rental of Plan F and the complementary plans offered by
the Concession Holder in the following manner:
1. Until June 15, 2000, a conversion rate of 670.21 Bs./US$ shall be
applied.
2. As of June 16, 2000, a conversion rate of 709.25 Bs./US$ shall be
applied, except with respect to complementary plans.
|
d) For other services not explicitly indicated in this Principal Document,
an exchange rate of 606.00 Bolivars per U.S. Dollar was applied to the
rates in effect for December 1999. The rate level for 2000 shall be
determined by applying the following conversion rates to the above rate
level:
1. Until June 15, 2000, a conversion rate of 670.21 Bs./US$ shall be
applied.
2. As of June 16, 2000, a conversion rate of 709.25 Bs./US$ shall be
applied.
|
Likewise, in these cases, pursuant to CLAUSE 32, the Republic shall fix the
applicable rates established in Annex "D".
CLAUSE 31: SPECIAL RATE ADJUSTMENTS
Beginning in March 2000, both parties shall effectuate a follow-up process at
the close of each month on the fluctuation of the cumulative average exchange
rate for 2000, in comparison with the expectations described in CLAUSE 30. If a
variance is found, pursuant to the terms established in Annex "E", special
adjustments shall be made which shall be valid for all rates set forth in Annex
"D", and in accordance with the Special Rate Adjustment Procedure set forth in
Annex "E" of this Agreement. The resulting rate adjustment shall be verified and
approved by CONATEL as provided in the Resolution referred to in CLAUSE 32.
Notwithstanding, in the case indicated in Annex "E" (3-c), the resulting rates
shall be published in a new Rate Resolution which will be established for this
purpose by the Ministry of Infrastructure.
For these purposes, the official information to be used each month shall be the
rates announced by the Central Bank of Venezuela.
15
CHAPTER VI
FINAL PROVISIONS
CLAUSE 32: RATE RESOLUTION
The rates applicable to the rate plans and their respective adjustments in 2000
established in CLAUSE 30 of this Agreement, shall be those fixed by the Ministry
of Infrastructure in a Resolution which shall be published in the Official
Journal immediately following execution of this Agreement. The rates shall take
effect as provided in the Resolution.
CLAUSE 33: GOOD FAITH COMMITMENT
The parties agree to take any action necessary to perform in good faith all the
obligations contained in this Agreement.
CLAUSE 34: THE CONCESSION HOLDER'S WAIVER OF THE EXERCISE OF LEGAL ACTION
The Concession Holder waives the exercise of any type of legal administrative
action now or in the future against the Republic deriving from the failure to
approve the rate adjustments corresponding to the period from the third quarter
of 1999 to the date of execution of this Agreement. Consequently, it is
expressly understood that such waiver shall be conditioned upon the Republic's
performance of the essential terms and obligations established in this
Agreement.
CLAUSE 35: EIGHTH-YEAR REVIEW
The provisions contained in this document constitute regulatory changes to be
imposed for the period of free competition which is part of the eighth-year
review process, as set forth in CLAUSE 22 of the Contract. As a consequence,
the parties acknowledge that it is advisable for the effective period of this
Agreement, to modify the rates as well as to modernize and qualify objectives in
the terms established in this Agreement and, therefor, by execution hereof,
declare the eighth-year review concluded and deem resolved the differences that
have arisen between the parties prior to the signing of this Agreement related
to the definition of the expansion and modernization objectives and
methodologies, the waiting time for obtaining service and billing errors,
without prejudice to CONATEL's rights provided under CLAUSES 27 and 28 of the
Contract.
Upon execution of this Agreement, Annexes "A", "B" and "C" of the Contract shall
be replaced in their entirety and, consequently, for the term of this Agreement,
only the quality and digitalization objectives established pursuant to this
Agreement shall control.
CLAUSE 36: PRINCIPAL DOCUMENT AND ANNEXES
This Agreement consists of this Principal Document and the following Annexes,
which together form an integral part hereof:
Annex A: "Year 2000 Quality Parameters and Indicators"
Annex B: "Business Service Improvement Plan"
Annex C: "CANTV Operating Divisions"
Annex D: "Rates"
Annex E: "Special Rate Adjustment Procedure"
16
The parties agree that in the event of doubt as to the scope and meaning of a
contractual provision, the stipulations contained in the Principal Document of
the agreement shall prevail over those incorporated into the Annexes.
CLAUSE 37: BINDING NATURE OF THE CONCESSION CONTRACT
The clauses of the Contract shall be applied to all matters not specifically set
forth in this Agreement. In the event of dispute, the provisions of this
Agreement shall prevail.
Likewise, if due to any circumstance the parties fail to reach agreement with
respect to the definition of methodologies, objectives or any other element to
which this Agreement makes reference within the required time periods or any
others specifically created for that purpose, the Concession Holder shall submit
proposals regarding the issues in dispute, which shall be submitted to CONATEL
for approval. If there are objections and modifications to the proposals
submitted, CONATEL shall notify the Concession Holder in the appropriate manner.
In such event, the Concession Holder shall be obligated to apply the objections
and modifications.
CLAUSE 38: SPECIAL DOMICILE
The Republic and the Concession Holder elect as special and exclusive domicile,
for all effects deriving under this Agreement, the city of Caracas, and the
courts thereof to which they declare themselves subject.
Three (3) counterparts are hereby executed with the same tenor and to the same
effect, in the City of Caracas on the ________ ( __ ) day of the month of ______
of the year 2000.
[signatures and stamps follow]
For the Concession Holder For the Republic
By: /s/ GUSTAVO ROOSEN By: /s/ ALBERTO EMERICH ESQUEDO TORRES
---------------------- --------------------------------------
Gustavo Roosen Alberto Emerich Esqueda Torres
President of CANTV Minister of Infrastructure
|
17
BOLIVARIAN REPUBLIC OF VENEZUELA. Dr. ASTRID CAROLINA GOMEZ DE RODRIGUEZ NOTARY
PUBLIC (1) TWENTY-FIFTH OF THE MUNICIPALITY LIBERTADOR OF THE FEDERAL DISTRICT.
Caracas, February 21, 2000. 190(DEGREES) and 140(DEGREES). The foregoing
document drafted by Dr. EUNISIS MORENO DE PASCHER, Esq., enrolled in the
national register for lawyers under No. 8292, was submitted for authentication
and devolution as per form No. 400/9 dated: 2/18/2000. Its signatories were
present and identified themselves: ALBERTO EMERICH ESQUEDA TORRES AND GUSTAVO
ROOSEN, of legal age, domiciled in Caracas, of VENEZUELAN nationality, married,
holders of Identification Cards Nos. 636,073 and 2,938,282. The original having
been read to them and compared with its photocopies in the Notary's presence,
the executing parties have said: "ITS CONTENTS ARE CORRECT, AND OURS ARE THE
SIGNATURES WHICH APPEAR AT THE BOTTOM OF THE INSTRUMENT". Whereupon they
declared it to be authentic in the presence of the witnesses: MAIGRETT RIVAS AND
YANETH PARRA, bearers of Identification Cards Nos. 12,539,194 and 6,887,136,
inserting it under No. 25, Book 23, of the Books of Authentication carried by
this Notary. The subscribing Notary states for the record having viewed the
following documents: 1) Presidential Decree No. 632 dated January 10, 2000,
published in the Official Journal of the Bolivarian Republic of Venezuela No.
36,866, dated 1/10/2000, with such authority as is provided in Article 48 of the
Decree and with the Scope and Force of the Organic Law of Central
Administration; 2) Certificate of Incorporation and Bylaws of Compania Anonima
Nacional Telefonos de Venezuela (C.A.N.T.V.), registered in the Mercantile
Registry held by the former Court of Commerce of the Federal District, at No. 2,
Book 387, dated June 20, 1930, of which the most recent revision of the bylaws
was registered at the First Mercantile Registry of the Judicial Circuit of the
Federal District, State of Miranda on September 14, 1998, inserted at No. 39,
Book 208-A-Pro; 3) Minutes of the Regular Stockholders Meeting dated March 30,
1999, as provided in Article 11(b). And further for the record authorizes
MARIBEL PADILLA, bearer of Identification Card No. V-5,430,584, to witness the
signing of this instrument at Park Central, East Tower, Floor 50, Ministry of
Infrastructure, at 5:00 P.M.
[signatures and stamps follow]
18
NOTARY PUBLIC
By: /s/ DR. ASTRID CAROLINA DE RODRIGUEZ
------------------------------------------
Dr. Astrid Carolina de Rodriguez
|
SIGNATORIES
By: /s/ ALBERTO EMERICH ESQUEDA TORRES
--------------------------------------
Alberto Emerich Esqueda Torres
(Minister of Infrastructure)
By: /s/ GUSTAVO ROOSEN
-----------------------
Gustavo Roosen
(CANTV President)
THE WITNESSES:
By: /s/ MAIGRET RIVAS
---------------------------
MAIGRET RIVAS
By: /s/ YANETH PARRA
---------------------------
YANETH PARRA
|
AUTHORIZED OFFICER
By: /s/ MARIBEL PADILLA
-------------------------
|
19
Annex A
"PARAMETERS AND QUALITY INDICATORS"
YEAR 2000
This Annex contains the parameters and quantitative objectives of quality of
service with which to measure the quality of service of the Concession Holder's
telephone network for the year 2000. These parameters are:
1. Accessibility to the telephonic service:
1.1. Waiting time for obtaining the service: Average of the time elapsed from
the request (date of commercial approval) and the installation of the service.
Delays not attributed to the customer and/or third parties (municipal and
national regulatory agencies) duly documented for verification shall not be
computed. The computation shall consider only the service requests from
residences inside the local area of coverage. The high risk zones (defined by
competent entities) shall be excluded.
National annual objective: 67 days
Monthly maximum: 77 days
1.2. Waiting list: Pending requests more than a month old based on the date of
commercial approval of the request of the customer, excluding the cases
indicated in clause 1.1.
Annual objective: 82%
Monthly maximum: 90%
1.3. Requests attended in zones without physical presence: Percentage of
requests recorded as of December 31, 1999, in zones without a physical presence
that shall be attended during the year 2000.
Annual objective: 50%
2. Retainability of the telephone service:
2.1. Actual complaints reported for every 100 lines in service, per month:
Annual average: 2.5% /month
Monthly maximum
by operating division: 2.9% /month
|
2.2. Percentage of breakdowns repaired in less than 24 hours:
Annual average: 70.0%
Monthly minimum
by operating division: 59.5%
|
2.3. Percentage of breakdowns repaired in less than 48 hours:
Annual average: 90.0%
Monthly minimum
by operating division: 76.5%
2.4. Average Time to Fix Breakdowns: Total time elapsed, in hours, from the
|
time actual breakdowns are reported until repaired, among the total actual
problems reported by the customers.
Annual average: 25 hours
Monthly maximum,
by operating division: 28.8 hours
|
3. Quality of operation of the network:
3.1. Percentage of calls completed for local traffic, domestic long distance
and international long distance: Percentage of calls attempted and correctly
dialed, which are successfully connected to the party being called (includes
cases when the party being called either answers, rings but does not answer, the
line is busy, a prerecorded machine answers, a suspended subscriber tone is
received, or it is a toll-free call).
-------------------------------------------------------------------------------
Domestic Annual Monthly Minimum
Calls Objective (%) by Operating Division (%)
-------------------------------------------------------------------------------
Local 96.5 82.0
-------------------------------------------------------------------------------
DLD 95.5 81.2
-------------------------------------------------------------------------------
ILD 96.5 82.0
-------------------------------------------------------------------------------
|
3.2. Time to complete call: Time that elapses since the last digit is dialed
until an answering tone is received.
Objective: To be established during the first quarter of the year 2000.
3.3. Percentage of calls initiated that receive a dial tone in no more than
three seconds during peak hours (results to be evaluated during first quarter):
Annual Objective: 98%
2
4. Efficiency of operator service:
4.1. Average waiting time for operator answer: Average time in which operators
delay in answering user calls.
Service Domestic Annual Goal (sec) Monthly maximum (sec)
------- ------------------------- ---------------------
15 5 6.5
100 8.0 8.8
101 15.0 16.5
103 20.0 22.0
122 20.0 22.0
80021515 (*)
|
* Measure of the time that elapses from the moment the customer requests the aid
of a Telemarketing Executive (option "zero" in the robot menu) until receiving
attention. It begins with a parameter of 3.5 minutes and its behavior is
evaluated during the first quarter of 2000, in order to establish objectives for
subsequent quarters which imply improvements in this index.
4.2. Percentage of traffic calls answered directed to Operator Services:
Percentage of calls that were answered by the different operator services.
Operator Domestic Annual Monthly Minimum,
Service (%) Objective (%) by Division
----------- --------------- -----------------
100 65.0 58.5
103 75.0 67.5
122 55.0 49.5
15 65.0 58.5
|
The objectives for services 101 and 800 21515 shall be fixed after evaluating
their behavior during the first quarter of 2000.
5. Effectiveness of billing:
5.l. Billing claims: Claims outstanding for every 100 invoices, monthly.
Annual Domestic Monthly maximum
--------------- ---------------
CANTV's own services 0.35 0.5
Services of third parties 0.11(*)
|
(*) During the first quarter of the year 2000 and subject to evaluation
of the success of the parameter, agreement will be reached with
respect to objectives that will be established for subsequent
quarters in the year 2000.
The base for the measurement of both indicators shall be total valid claims.
When CONATEL deems it advisable it will revise the "Procedure for Investigation
of Billing Complaints". The
3
Concession Holder shall submit the breakdown of complaints by type of service on
a quarterly basis, as additional information.
5.2. Regular Billing Time: Number of days elapsed since the Domestic Long
Distance and International Long Distance calls were made, as generated in the
CANTV network, until such calls were billed.
Domestic Annual Objective: 95% less than or equals to of 45 days
6. User satisfaction: To be agreed between the parties upon completion of
the first surveys conducted by third parties.
4
REPUBLIC OF VENEZUELA. Dr. ASTRID CAROLINA GOMEZ DE RODRIGUEZ, NOTARY PUBLIC (1)
TWENTY-FIFTH OF THE MUNICIPALITY LIBERTADOR OF THE FEDERAL DISTRICT. Caracas,
February 21, 2000. 189(DEGREES) and 140(DEGREES). This is the Annex and/or plan
referred to in the document drafted by Dr. EUNISIS MORENO DE PASCHER, Esq.,
enrolled in the national register for attorneys under No. 8292, submitted for
Authentication and Devolution as per form No. 400/9 dated: 2/18/2000. Signed on
this date by the authorized parties: ALBERTO EMERICH ESQUEDA TORRES AND GUSTAVO
ROOSEN, inserting it under No. 25, Book 23, of the Books of Authentication
carried by this Notary.
[signatures and stamps follow]
NOTARY PUBLIC
By: /s/ DR. ASTRID CAROLINA DE RODRIGUEZ
------------------------------------------
Dr. Astrid Carolina de Rodriguez
|
SIGNATORIES
By: /s/ ALBERTO EMERICH ESQUEDA TORRES
--------------------------------------
Alberto Emerich Esqueda Torres
(Minister of Infrastructure)
By: /s/ GUSTAVO ROOSEN
-----------------------
Gustavo Roosen
(CANTV President)
|
5
Annex B
"COMMERCIAL SERVICE IMPROVEMENT PLAN"
This Annex contains the plan for improvement of the services provided by the
"800 21515" Service Center, as well as to the Commercial Service Offices which
the Concession Holder will be connected to in the year 2000.
1. "800 21515" Service Center
1.1. To increase to 570 the lines of access to the service, by means of the
installation of 270 additional lines, which will permit an increase of 1,600,000
calls attended monthly.
1.2 To increase to 240 the number of telemarketing executives by hiring 50
additional executives to attend calls.
1.3 To raise the service indicators to the level recognized as the
international standard, and, following evaluation of new programs, traffic
fluctuation, staff increases and improvements in customer service procedures, to
develop specific plans for achieving such standards.
2. Plan for improvement of Commercial Service Offices "OAC's"
2.1 Upgrading the Commercial Service Offices: Minimum conditions of operation
focusing on the criteria of Security and Customer Service (Infrastructure and Q-
Matic).
Year 2000 goal: 11 offices
2.2 Automation of Offices: To network the offices at the domestic level,
integrate the information applications and add the On Line Collection System,
SRL (integration of the cash and service systems in a single executive).
Year 2000 goal: increase from 3 to 89 offices equipped with SRL
2.3 Telecommunications Services Learning Center: Process of training and
certifying staff to permit training of member Agents.
Year 2000 goal: increase from 32 to 801 certified executives
2.4. Teller windows: To continue with the installation of payment points in
business and public places with heavy traffic volume.
Year 2000 goal: increase from 74 to 100 windows
2.5. Full Service Points (PAI): To provide various service alternatives by
establishing a network of contact points which make it possible to satisfy the
customer's needs in the area of telecommunications.
Year 2000 goal: increase from 2 to 20 PAIs.
2
REPUBLIC OF VENEZUELA. Dr. ASTRID CAROLINA GOMEZ DE RODRIGUEZ NOTARY PUBLIC (1)
TWENTY-FIFTH OF THE MUNICIPALITY LIBERTADOR OF THE FEDERAL DISTRICT. Caracas,
February 21, 2000. 189(DEGREES) and 140(DEGREES). This is the Annex and/or plan
referred in the document drafted by Dr. EUNISIS MORENO DE PASCHER, Esq.,
enrolled in the national register for attorneys under No. 8292, submitted for
Authentication and Devolution as per form No. 400/9 dated: 2/18/2000. Signed on
this date by the authorized representatives: ALBERTO EMERICH ESQUEDA TORRES AND
GUSTAVO ROOSEN, inserting it under No. 25, Book 23, of the Books of
Authentication carried by this Notary.
[signatures and stamps follow]
NOTARY PUBLIC
By: /s/ DR. ASTRID CAROLINA DE RODRIGUEZ
------------------------------------------
Dr. Astrid Carolina de Rodriguez
|
SIGNATORIES
By: /s/ ALBERTO EMERICH ESQUEDA TORRES
--------------------------------------
Alberto Emerich Esqueda Torres
(Minister of Infrastructure)
By: /s/ GUSTAVO ROOSEN
----------------------
Gustavo Roosen
(CANTV President)
|
3
Annex C
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CAPITAL REGION (ZONE I)
------------------------------------------------------------------------------
UBIC. OPERATING FEDERAL
CONT. CCCC PLANT SERIAL DIV. ENTITY
------------------------------------------------------------------------------
2212 2019 BOLEITA 02-232,4,5,7,8,9
---------------------------------------------------------
2233 2022 URBINA 02-241,2,3
---------------------------------------------------------
3610 3610 TURUMO 02-244
---------------------------------------------------------
2235M 2023 MIRANDA 02-242,3
---------------------------------------------------------
2236 2032 LIMONCITO 02-2912
---------------------------------------------------------
3606 3612 FILA DE MARICHES 02-5320
---------------------------------------------------------
2513 2138 CNT-LOS CORTIJOS (**) 02-500
---------------------------------------------------------
2222 2017 CALIFORNIA I 02-271
---------------------------------------------------------
2222 2018 CALIFORNIA II 02-272
---------------------------------------------------------
2225P 2027 PETARE 02-2566 ZONE I MIRANDA
---------------------------------------------------------
2226 2025 PALO VERDE 02-251,2
---------------------------------------------------------
2237 2026 MACARACUAY 02-256,7,8
---------------------------------------------------------
2313 2029 CHACAO 02-261 al 267
---------------------------------------------------------
2314 2030 LOS PALOS GDES. I 02-283
---------------------------------------------------------
2314 2030 LOS PALOS GDES. II 02-284
---------------------------------------------------------
2314 2031 LOS PALOS GDES. 02-285,6
---------------------------------------------------------
2323 2120 CAFETAL 02-985
---------------------------------------------------------
2323 2121 CAFETAL II 02-986
---------------------------------------------------------
2323 2121 CAFETAL III 02-987
------------------------------------------------------------------------------
|
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CAPITAL REGION (ZONE I)
---------------------------------------------------------------------------
UBIC. OPERATING FEDERAL
CONT. CCCC PLANT SERIAL DIV. ENTITY
---------------------------------------------------------------------------
3202 3204 TEQUES 02-364
----------------------------------------------------
3202 3202 TEQUES 02-321,2,3
----------------------------------------------------
3203R 3203 SANT. OMERO 02-322
----------------------------------------------------
3204P 3212 SAN PEDRO 02-378
----------------------------------------------------
3205 3205 CARRIZALES 02-383
----------------------------------------------------
3205C 3206 COL. DE CARRIZALES 02-383
----------------------------------------------------
3207 3207 SAN ANTONIO 02-371,372
----------------------------------------------------
3224 3209 SAN ANTONIO 02-373
----------------------------------------------------
3208 3208 LAS MINAS 02-372,373
----------------------------------------------------
3210 3210 SAN JOSE 02-3751
----------------------------------------------------
3215 3214 PARACOTOS 02-3911
----------------------------------------------------
3216 3213 EL JARILLO 02-392
----------------------------------------------------
3912 3903 OCUMARE DEL TUY II 039-240, 50
----------------------------------------------------
3913 3905 SAN FCO. DE YARE 038-29
----------------------------------------------------
3914 3911 SANTA LUCIA I 039-47
----------------------------------------------------
3914 3912 SANTA LUCIA II 039-481
----------------------------------------------------
3915 3907 SANTA TERESA 039-31
----------------------------------------------------
3917 3904 AVE MARIA 039-281
----------------------------------------------------
3922 3916 CUA 039-91
----------------------------------------------------
3923 3918 CHARALLAVE 039-96,8
----------------------------------------------------
3924 3914 LOS ANAUCOS 039-82 MIRANDA MIRANDA
----------------------------------------------------
3926 3919 TACATA 039-9910
----------------------------------------------------
3603 3603 CUIDAD FAJARDO 02-381
----------------------------------------------------
3607 3607 GUATIRE I 02-341,44
----------------------------------------------------
3600 3600 TRAPICHITO 02-361,2,3
----------------------------------------------------
3602 3602 SANTIAGO DE LEON 02-3691
----------------------------------------------------
3605 3605 VALLE ARRIBA 02-3416
----------------------------------------------------
3616 3616 PALO ALTO 02-347
----------------------------------------------------
3413 3413 CAUCAGUA I 034-61
----------------------------------------------------
3413 3414 CAUCAGUA II 034-62
----------------------------------------------------
3424 3404 HIGUEROTE 034-230,36
----------------------------------------------------
3426 3409 T. DE MAMPORAL I 034-41
----------------------------------------------------
3426 3411 T. DE MAMPORAL II 034-421
----------------------------------------------------
3426 3432 T. DE MAMPORAL 034-42
----------------------------------------------------
3431 3427 SAN FDO. DEL GAUPO 034-820
----------------------------------------------------
3432 3424 CUPIRA 034-79
----------------------------------------------------
3433 3426 EL GUAPO 034-810
----------------------------------------------------
3435 3418 S. JOSE DE RIO CHICO 034-721
----------------------------------------------------
3435 3420 RIO CHICO 034-74
----------------------------------------------------
3437 3416 TAC. DE LA LAGUNA 034-7110
----------------------------------------------------
3442 3408 CHIRIMENA 034-381
---------------------------------------------------------------------------
|
2
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CAPITAL REGION (ZONE II)
------------------------------------------------------------------------------
UBIC. OPERATING FEDERAL
CONT. CCCC PLANT SERIAL DIV. ENTITY
------------------------------------------------------------------------------
2513 2064 LOS CAOBOS I 02-571
-----------------------------------------------------
2513 2064 LOS CAOBOS II 02-572
-----------------------------------------------------
2513 2065 LOS CAOBOS III 02-5730
-----------------------------------------------------
2513 2065 LOS CAOBOS IV 02-574
-----------------------------------------------------
2513 2067 LOS CAOBOS 02-575,6,7,8
-----------------------------------------------------
2513 2058 CENTRO NACIONAL 02-531
-----------------------------------------------------
2516 2060 SAN AGUSTIN I 02-545
-----------------------------------------------------
2516 2059 SAN AGUSTIN II 02-541
-----------------------------------------------------
2516 2128 SAN AGUSTIN 02-___ 3
-----------------------------------------------------
2517 2050 ROMULO GALLEGOS I 02-551
-----------------------------------------------------
2517 2057 ROMULO GALLEGOS II 02-552
-----------------------------------------------------
2517 2124 ROMULO GALLEGOS 02-550,2
-----------------------------------------------------
2813 2061 CARACAS I 02-561
-----------------------------------------------------
2813 2061 CARACAS II 02-562
-----------------------------------------------------
2813 2062 CARACAS III 02-563
-----------------------------------------------------
2813 2063 CARACAS 02-564 ZONE II FEDERAL DISTRICT
-----------------------------------------------------
2712 2080 ALTA FLORIDA 02-730
-----------------------------------------------------
2712 2079 ALTA FLORIDA 02-731
-----------------------------------------------------
2713 2106 EL ROSAL 02-951,2,3,4
-----------------------------------------------------
2513 2137 CNT - EL ROSAL (**) 02-500
-----------------------------------------------------
2714 2085 FLORIDA 02-761,2,3
-----------------------------------------------------
2716 2087 LA SALLE I 02-781
-----------------------------------------------------
2716 2087 LA SALLE II 02-782
-----------------------------------------------------
2716 2088 LA SALLE 02-793,4
-----------------------------------------------------
2513 2135 CNT - LA SALLE (**) 02-500
------------------------------------------------------------------------------
|
3
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CAPITAL REGION (ZONE II)
-----------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
-----------------------------------------------------------------------------------
2912 2081 BELLO MONTE II 02-751
---------------------------------------------------
2912 2129 BELLO MONTE 02-753,4
---------------------------------------------------
2913 2107 CHUAO 02-959
---------------------------------------------------
2914 2100 MERCEDES II 02-992
---------------------------------------------------
2914 2122 MERCEDES III 02-991,3
---------------------------------------------------
2924 2119 FCO. SALIAS III 02-979
---------------------------------------------------
2924 2116 FCO. SALIAS 02-975,6,7,8
---------------------------------------------------
2924A 2115 VALLE ARRIBA 02-9756136
---------------------------------------------------
2924P 2117 ALTO PRADO 02-979,6
---------------------------------------------------
2933 2101 TRINIDAD I 02-945 ZONE II MIRANDA
---------------------------------------------------
2933 2102 TRINIDAD II 02-941
---------------------------------------------------
2933 2104 TRINIDAD III 02-943
---------------------------------------------------
2933 2131 TRINIDAD IV 02-944,45
---------------------------------------------------
2934 2110 LOS GUAYABITOS 02-962
---------------------------------------------------
2935 2111 EL HATILLO 02-961,3
---------------------------------------------------
2935L 2113 LOMAS D/L LAGUNITA 02-963819
---------------------------------------------------
2935P 2114 POTRO REDONDO 02-963883
-----------------------------------------------------------------------------------
2936H 2103 HOYO DE LA PUERTA 02-942 ZONE II FEDERAL DISTRICT
-----------------------------------------------------------------------------------
|
4
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CAPITAL REGION (ZONE III)
-----------------------------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
-----------------------------------------------------------------------------------------------------
2814 2094 LA PASTORA 02-860,1,2,3
-----------------------------------------------------------------
2814 2090 LA PASTORA 02-864
-----------------------------------------------------------------
2816A 2097 ALTA VISTA 02-872,3
-----------------------------------------------------------------
2822 2096 NUEVA CARACAS 02-870,2,3
-----------------------------------------------------------------
2822 2095 NUEVA CARACAS 02-871
-----------------------------------------------------------------
2825 2083 23 DE ENERO I 02-8585
-----------------------------------------------------------------
2836 3300 EL JUNKO 02-4121
-----------------------------------------------------------------
2837 3301 LUIS HURTADO 02-422
-----------------------------------------------------------------
2412 2051 FCO. FAJARDO 02-471,2
-----------------------------------------------------------------
2413 2053 MADERERO 02-481,2,4
-----------------------------------------------------------------
2413 2054 MADERERO 02-4830
-----------------------------------------------------------------
2414 2048 FCO. FAJARDO II 02-442
-----------------------------------------------------------------
2414 2048 FCO. FAJARDO III 02-443
-----------------------------------------------------------------
2416 2049 SAN MARTIN III 02-451,452
-----------------------------------------------------------------
2416 2050 SAN MARTIN I 02-461
-----------------------------------------------------------------
2416 2050 SAN MARTIN II 02-462
-----------------------------------------------------------------
2513 2136 CNT-SAN MARTIN (**) 02-500 ZONE III FEDERAL DISTRICT
-----------------------------------------------------------------
2423 2042 CARICUAO I 02-431
-----------------------------------------------------------------
2423 2042 CARICUAO II 02-432
-----------------------------------------------------------------
2423 2043 CARICUAO 02-4330
-----------------------------------------------------------------
2423K 2044 KENNEDY 02-43343
-----------------------------------------------------------------
2423M 2045 MACARAO 02-43354
-----------------------------------------------------------------
2426R 2046 RIO CRISTAL 02-43358
-----------------------------------------------------------------
2427J 2047 ADJUNTAS 02-433,4
-----------------------------------------------------------------
2612 2073 CHAGUARAMOS I 02-661
-----------------------------------------------------------------
2612 2073 CHAGUARAMOS II 02-662
-----------------------------------------------------------------
2612 2077 CHAGUARAMOS 02-690,693
-----------------------------------------------------------------
2615 2070 PRADO DE MARIA 02-631,32,33
-----------------------------------------------------------------
2622 2075 COCHE I 02-681
-----------------------------------------------------------------
2622 2075 COCHE II 02-682
-----------------------------------------------------------------
2624 2074 JARDINES 02-671,2
-----------------------------------------------------------------------------------------------------
3102 3102 MAIQUETIA 02-332
-----------------------------------------------------------------
3102 3103 MAIQUETIA 02-331
-----------------------------------------------------------------
3104 3107 MACUTO 02-334
-----------------------------------------------------------------
3119 3119 CARABALLEDA 02-394,396
-----------------------------------------------------------------
3118 3118 LOS CARACAS 02-3379
-----------------------------------------------------------------
3115 3116 NAIGUATA 02-337 VARGAS VARGAS
-----------------------------------------------------------------
3109 3108 CATIA LA MAR I 02-351
-----------------------------------------------------------------
3109 3109 CATIA LA MAR II 02-352
-----------------------------------------------------------------
3107 3112 AEROPUERTO 02-355
-----------------------------------------------------------------
3306 3306 CARAYACA 02-3361
-----------------------------------------------------------------
3113 3113 LAS SALINAS 02-3681
-----------------------------------------------------------------------------------------------------
|
5
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CENTRAL REGION
-----------------------------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
-----------------------------------------------------------------------------------------------------
4114 4106 CAMORUCO I 041-21
-----------------------------------------------------------------
4114 4106 CAMORUCO II 041-22
-----------------------------------------------------------------
4114 4108 CAMORUCO 041-23,4,5
-----------------------------------------------------------------
4114G 4109 CAMORUCO-GUATAPARO 041-260
-----------------------------------------------------------------
4116 4119 EL TRIGAL 041-42
-----------------------------------------------------------------
4116 4120 EL TRIGAL 041-430
-----------------------------------------------------------------
4118 4124 NAGUANAGUA I 041-66
-----------------------------------------------------------------
4118 4125 NAGUANAGUA II 041-67,8
-----------------------------------------------------------------
4128b 4107 EL BOSQUE 041-230
-----------------------------------------------------------------
4134 4140 LA ENTRADA 041-930
-----------------------------------------------------------------
4123 4121 LA FUNDACION I 041-47,8,77
-----------------------------------------------------------------
4125 4136 EL MOLINO 041-979
-----------------------------------------------------------------
4127 4122 VALENCIA CENTRO 041-57,8,9
-----------------------------------------------------------------
4127B 4123 SAN BLAS 041-590
-----------------------------------------------------------------
4129 4110 VALENCIA SUR 041-31
-----------------------------------------------------------------
4129 4113 VALENCIA SUR 041-35,83
-----------------------------------------------------------------
4143 4900 CAMPO CARABOBO 049-290 CARABOBO CARABOBO
-----------------------------------------------------------------
4147 4133 TOCUYITO I 041-95
-----------------------------------------------------------------
4147 4134 TOCUYITO II 041-96
-----------------------------------------------------------------
4147 4142 TOCUYITO III 041-940
-----------------------------------------------------------------
4113C 4127 CASTILLITO 041-7145
-----------------------------------------------------------------
4115 4112 ISABELICA I 041-33
-----------------------------------------------------------------
4115 4112 ISABELICA II 041-34
-----------------------------------------------------------------
4115 4111 ISABELICA III 041-32,3,84
-----------------------------------------------------------------
4117A 4117 LAS AGUITAS 041-380
-----------------------------------------------------------------
4117B 4117 LAS AGUITAS 041-84
-----------------------------------------------------------------
4117P 4118 PIEDRAS NEGRAS 041-381
-----------------------------------------------------------------
4137D 4130 ESMERAL.-MONTESERINO 041-810,2
-----------------------------------------------------------------
4138 4126 LA ESMERALDA 041-710,20
-----------------------------------------------------------------
4145 4128 FLOR AMARILLO 041-780,5
-----------------------------------------------------------------
4146 4501 CENTRAL TACARIGUA 045-3510
-----------------------------------------------------------------
4152 4502 BELEN 045-390
-----------------------------------------------------------------
4154 4504 GUIGUE I 045-42
-----------------------------------------------------------------
4154 4503 GUIGUE II 045-411
-----------------------------------------------------------------------------------------------------
|
6
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CENTRAL REGION
----------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
----------------------------------------------------------------------------
4162 4507 GUACARA 045-64
--------------------------------------------
4163 4512 CIUDAD ALIANZA 045-71
--------------------------------------------
4164P 4515 PARAPARAL 045-812,13
--------------------------------------------
4166 4505 SAN JOAQUIN I 045-51
--------------------------------------------
4166 4506 SAN JOAQUIN II 045-521
--------------------------------------------
4167N 4514 NEGRO PRIMERO 045-810
--------------------------------------------
4168P 4509 LA PRADERA 045-620
--------------------------------------------
4178 4513 VIGIRIMITA 045-910
--------------------------------------------
4198 4321 MARIARA 043-630
--------------------------------------------
4172 4909 BEJUMA I 049-91
--------------------------------------------
4172 4910 BEJUMA II 049-92 CARABOBO CARABOBO
--------------------------------------------
4172 4911 BEJUMA 049-930
--------------------------------------------
4173 4902 CANOABO 049-710
--------------------------------------------
4174 4903 CHIRGUA 049-750
--------------------------------------------
4175 4905 MIRANDA 049-81
--------------------------------------------
4176 4907 MONTALBAN 049-85
--------------------------------------------
4212 4203 PUERTO CABELLO 042-61,2
--------------------------------------------
4213 4206 CUMBOTO 042-644
--------------------------------------------
4205 LA SORPRESA 042-642,65
--------------------------------------------
4213P 4211 EL PALITO 042-77
--------------------------------------------
4244 4208 MORON I 042-720
----------------------------------------------------------------------------
4812 5800 SAN CARLOS III 058-330
--------------------------------------------
4843 5801 LAS VEGAS 058-5100
--------------------------------------------
4852 5810 EL PAO 058-760 COJEDES COJEDES
--------------------------------------------
4854 5808 TINACO 058-71
--------------------------------------------
4855 5804 TINAQUILLO 058-660,6
--------------------------------------------
4872 5812 EL BAUL 058-81
----------------------------------------------------------------------------
|
7
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CENTER PLAIN REGION
-------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
-------------------------------------------------------------------------------
4313 4330 EL LIMON 043-83
-----------------------------------------------
4314 4306 LA BARRACA 043-32
-----------------------------------------------
4314 4307 LA BARRACA 043-33
-----------------------------------------------
4315 4311 LAS DELICIAS 043-41
-----------------------------------------------
4315 4312 LAS DELICIAS 043-420
-----------------------------------------------
4316 4317 LA ROMANA 043-54
-----------------------------------------------
4316 4315 LA ROMANA 043-51,3
-----------------------------------------------
4317 4308 LAS ACACIAS 043-34
-----------------------------------------------
4317 4309 LAS ACACIAS 043-35,8
-----------------------------------------------
4318 4314 MARACAY CENTRO 043-46,7
-----------------------------------------------
4318 4313 MARACAY CENTRO II 043-45
-----------------------------------------------
4325R 4316 LAS INDUSTRIAS 043-51,3
-----------------------------------------------
4327S 4310 LOS SAMANES I 043-3525
-----------------------------------------------
4327 4327 LOS SAMANES II 043-720
-----------------------------------------------
4328 4336 SAMAN DE GUERE 043-690 ARAGUA ARAGUA
-----------------------------------------------
4332 4331 CHORONI 043-9110
-----------------------------------------------
4333 4332 OCUMARE DE LA COSTA 043-931
-----------------------------------------------
4334M 4326 LA MORITA 043-710
-----------------------------------------------
4342 4322 PALO NEGRO 043-670
-----------------------------------------------
4446 4412 TURMERO 044-63,1
-----------------------------------------------
4462 4408 MAGDALENO 044-4610
-----------------------------------------------
4464 4414 VILLA DE CURA 044-864
-----------------------------------------------
4465 4418 LOS TANQUES 044-89
-----------------------------------------------
4512 4606 SAN CASIMIRO I 048-571
-----------------------------------------------
4512 4621 SAN CASIMIRO II 046-560
-----------------------------------------------
4513 4603 SAN SEBASTIAN I 046-51
-----------------------------------------------
4513 4604 SAN SEBASTIAN II 046-520
-----------------------------------------------
4514 4612 BARBACOAS 046-670
-----------------------------------------------
4515 4607 CAMATAGUA I 046-590
-----------------------------------------------
4515 4620 CAMATAGUA II 046-591
-------------------------------------------------------------------------------
|
8
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CENTER PLAIN REGION
--------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
--------------------------------------------------------------------------------
4413 4401 LA VICTORIA I 044-21
------------------------------------------------
4413 4402 LA VICTORIA II 044-220
------------------------------------------------
4401 3305 COLONIA TOVAR 044-551
------------------------------------------------
4422 4403 EL CONSEJO I 044-31
------------------------------------------------
4422 4404 EL CONSEJO II 044-320
------------------------------------------------
4413E 4422 TEJERIAS 044-341
------------------------------------------------
4424 4426 ZUATA 044-361 ARAGUA ARAGUA
------------------------------------------------
4442 4413 CAGUA 044-7
------------------------------------------------
044-93_,__
------------------------------------------------
4445 4409 SAN MATEO I 044-51
------------------------------------------------
4445 4410 SAN MATEO II 044-521
------------------------------------------------
4447 4318 SANTA CRUZ DE ARAGUA 043-616
------------------------------------------------
4448 4419 BELLA VISTA 044-952
--------------------------------------------------------------------------------
4612 4602 SAN JUAN DE LOS MORROS 046-31,32
------------------------------------------------
4622 4613 ORTIZ 046-690
------------------------------------------------
4635 3814 ALTAGRACIA DE ORITUCO 038-340
------------------------------------------------
4636 3804 SAN JOSE DE GUARIBE 038-410
------------------------------------------------
4754 3800 LEZAMA 038-2110
------------------------------------------------
4653 4615 CALABOZO 046-71,2
------------------------------------------------
4664 4609 EL SOMBRERO 046-63
------------------------------------------------
4672 4707 CAMAGUAN 047-710
------------------------------------------------
4712 3504 VALLE DE LA PASCUA I 035-41,2
------------------------------------------------
4723 3509 CHAGUARAMAS 035-750 GUARICO GUARICO
------------------------------------------------
4725 3510 LAS MERCEDES 035-790
------------------------------------------------
4726 3505 CABRUTA 035-610
------------------------------------------------
4732 3807 EL SOCORRO 038-580
------------------------------------------------
4734 3812 SANTA MARIA DE IPIRE 038-81
------------------------------------------------
4735 3805 TUCUPIDO 038-520
------------------------------------------------
4736 3809 ZARAZA I 038-61
------------------------------------------------
4736 3817 ZARAZA 038-62
------------------------------------------------
4736 3810 ZARAZA II 038-621
------------------------------------------------
4736 3811 ZARAZA III 038-622
------------------------------------------------
4738 3816 SAN RAFAEL DE LAYA 038-450
--------------------------------------------------------------------------------
|
9
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CENTER PLAIN REGION
-------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
-------------------------------------------------------------------------------
4912 4701 SAN FDO. DE APURE 047-2
-----------------------------------------------
4912 4703 SAN FDO. DE APURE 047-41
-----------------------------------------------
4923 4706 BIRUACA I 047-65
-----------------------------------------------
4923 4705 BIRUACA II 047-640
-----------------------------------------------
4926 4718 SAN JUAN DE PAYARA 047-590
-----------------------------------------------
4932 4709 ACHAGUAS I 047-81 APURE APURE
-----------------------------------------------
4932 4710 ACHAGUAS II 047-820
-----------------------------------------------
047-9610
-----------------------------------------------
4953 4714 MANTECAL 047-940
-----------------------------------------------
4964 4702 EL RECREO 047-310
-----------------------------------------------
4992 4712 ELORZA 047-91
-------------------------------------------------------------------------------
4925 4806 PUERTO PAEZ 048-910 AMAZONAS APURE
-------------------------------------------------------------------------------
9312 4800 PUERTO AYACUCHO 048-210
|
----------------------------------------------- AMAZONAS AMAZONAS
9315 4804 SAN FDO. DE ATABAPO 048-411
10
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CENTER WEST REGION
--------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
-------------------------------------------------------------------------------
5112 5106 BARQUISIMETO II 051-31
-----------------------------------------------
5112 5107 BARQUISIMETO 051-32,3
-----------------------------------------------
5113 5115 MORAN 051-50,1
-----------------------------------------------
5113 5116 MORAN 051-520,5
-----------------------------------------------
5114 5114 AYACUCHO 051-40,5,6,7
-----------------------------------------------
5115 5112 OBELISCO 051-42
-----------------------------------------------
5115 5110 OBELISCO 051-41,3
-----------------------------------------------
5116 5117 SANTA ELENA 051-53
-----------------------------------------------
5116 5118 SANTA ELENA 051-540,55
-----------------------------------------------
5125I 5126 LAS INDUSTRIAS 051-690
-----------------------------------------------
5126 5109 UNION 051-370
-----------------------------------------------
5127 5124 SANTA ISABEL 051-660
-----------------------------------------------
5128 5129 PATA E PALO 051-73
-----------------------------------------------
5131C 5111 LA CARUCIENA 051-417,34
-----------------------------------------------
5132 5302 BOBARE 053-250
-----------------------------------------------
5133 5300 DUACA I 053-21
-----------------------------------------------
5133 5301 DUACA II 053-220
-----------------------------------------------
5135 5144 RIO CLARO 051-980
-----------------------------------------------
5139C 5125 LOS CREPUSCULOS 051-670 LARA LARA
-----------------------------------------------
5142 5119 CABUDARE II 051-61,2
-----------------------------------------------
5142C 5122 CABUDARE I 051-63
-----------------------------------------------
5142M 5121 LA MORA 051-622,35
-----------------------------------------------
5142P 5120 LA PIEDAD 051-621
-----------------------------------------------
5146 5142 SARARE 051-921
-----------------------------------------------
5152 5305 AGUADA GRANDE 053-340
-----------------------------------------------
5155 5306 SANTA INES 053-3610
-----------------------------------------------
5157 5304 SIQUISIQUE 053-31
-----------------------------------------------
5162 5316 EL TOCUYO 053-63
-----------------------------------------------
5165 5319 GUARICO 053-720
-----------------------------------------------
5166 5321 HUMOCARO ALTO 053-7410
-----------------------------------------------
5167 5322 HUMOCARO BAJO 053-780
-----------------------------------------------
5173 5312 CUBIRO 053-480
-----------------------------------------------
5174 5308 QUIBOR 053-41
-----------------------------------------------
5176 5313 SANARE 053-490
-----------------------------------------------
5213 5214 CARORA II 052-215,22
-----------------------------------------------
5213C 5200 CARORA I 052-210
-----------------------------------------------
5223 5204 ATARIGUA 052-7510
-------------------------------------------------------------------------------
|
11
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CENTER WEST REGION
--------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
--------------------------------------------------------------------------------
5512 5505 ACARIGUA 055-4
-------------------------------------------------
5512 5503 ACARIGUA 055-21,2,3
-------------------------------------------------
5513 5506 ARAURE I 055-51
-------------------------------------------------
5513 5508 ARAURE II 055-52
-------------------------------------------------
5516B 5504 BARAURE 055-216,22
-------------------------------------------------
5522 5512 AGUA BLANCA 055-921
-------------------------------------------------
5523 5605 LA APARICION 056-621
-------------------------------------------------
5524 5515 PAYARA 055-990
-------------------------------------------------
5525 5513 PIMPINELA 055-980
-------------------------------------------------
5526 5511 RIO ACARIGUA 055-9100
-------------------------------------------------
5527 5510 SAN RAFAEL DE ONOTO 055-890 PORTUGUESA PORTUGUESA
-------------------------------------------------
5529 5607 OPSINO 056-82
-------------------------------------------------
5553 5609 SANTA ROSALIA 056-840
-------------------------------------------------
5562 5606 LA MISION 056-6810
-------------------------------------------------
5563 5603 PIRITU 056-61
-------------------------------------------------
5565 5600 VILLA BRUZUAL - TUREN 056-21
-------------------------------------------------
5712 5701 GUANARE 057-51,3
-------------------------------------------------
5712F 5702 FRANCISCO DE MIRANDA 057-51,3
-------------------------------------------------
5712S 5703 SAN FRANCISCO 057-519
-------------------------------------------------
5718 5706 MESA CAVACA 057-680
-------------------------------------------------
5722 5704 BOCONOITO 057-631
--------------------------------------------------------------------------------
5725 5710 CAMPO ELIAS 057-850 PORTUGUESA TRUJILLO
--------------------------------------------------------------------------------
5732 5707 GUANARITO 051-711
-------------------------------------------------
5734 5705 PAPELON 057-670
-------------------------------------------------
5742 5708 BISCUCUY 057-81
------------------------------------------------- PORTUGUESA PORTUGUESA
5742 5709 BISCUCUY II 057-82
-------------------------------------------------
5745 5712 CHABASQUEN 057-890
--------------------------------------------------------------------------------
5412 5402 SAN FELIPE 054-4
-------------------------------------------------
5413 5400 SAN FELIPE 054-31,2
-------------------------------------------------
5413C 5401 COCOROTE 054-321
-------------------------------------------------
5424 5408 GUAMA 054-610
-------------------------------------------------
5433 5303 AROA 053-271
-------------------------------------------------
5434 5406 FARRIAR 054-6210
-------------------------------------------------
5435 5403 MARIN 054-51
-------------------------------------------------
5437 5417 YUMARE 054-7810
-------------------------------------------------
5460 5412 BORAURE 054-670
-------------------------------------------------
5425 5411 SAN PABLO 054-650 YARACUY YARACUY
-------------------------------------------------
5426 5141 CAMPO ELIAS 051-890
-------------------------------------------------
5442 5413 NIRGUA 054-71
-------------------------------------------------
5442 5414 NIRGUA 054-720
-------------------------------------------------
5442 5415 NIRGUA II 054-721
-------------------------------------------------
5443 5416 SALOM 054-7510
-------------------------------------------------
5453 5134 CHIVACOA 051-830
-------------------------------------------------
5454 5140 SABANA DE PARRA 051-881
-------------------------------------------------
5455 5138 URACHICHE 051-860
-------------------------------------------------
5458 5133 YARITAGUA 051-820
--------------------------------------------------------------------------------
|
12
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
NORTHWEST REGION
--------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
--------------------------------------------------------------------------------
6116 6131 FRONTERAS 061-49,57
------------------------------------------------
6117 6124 LAS DELICIAS I - II 061-51,2
------------------------------------------------
6117 6132 LAS DELICIAS 061-590,83
------------------------------------------------
6118 6120 COQUIVACOA I - II 061-41,2
------------------------------------------------
6118 6121 COQUIVACOA 061-430
------------------------------------------------
6126L 6122 LAGOMAR 061-480
------------------------------------------------
6123H 6111 LOS HATICOS 061-23,29
------------------------------------------------
6172 6135 LA LAGO (FG.) 061-64,65
------------------------------------------------
6173R 6118 EL TREBOL 061-360
------------------------------------------------
6174C 6137 CAMPO ALEGRE 061-86,87
------------------------------------------------
6175 6114 SAN FELIPE 061-31,32
------------------------------------------------
6175F 6114 SAN FELIPE 061-310
------------------------------------------------
6214 6109 URDANETA I 061-22
------------------------------------------------
6214 6108 URDANETA II 061-21
------------------------------------------------
6214 6110 URDANETA 061-238
------------------------------------------------
6216 6133 SAN FRANCISCO 061-61
------------------------------------------------
6216 6134 SAN FRANCISCO 061-61,62
------------------------------------------------
6219 6116 LAS INDUSTRIAS 061-34
------------------------------------------------
6219 6117 LAS INDUSTRIAS 061-35,36
------------------------------------------------
6252 6206 CHIQUINCURA 062-480
------------------------------------------------
6253 6209 EL CARMELO 062-530
------------------------------------------------
6254 6202 LA CANADA I 062-41
------------------------------------------------
6254 6203 LA CANADA II 062-42
------------------------------------------------
6255 6208 POTRERITOS 062-511 ZULIA ZULIA
------------------------------------------------
6256 6204 LOS CORTUOS 062-470
------------------------------------------------
6113 6144 BELLA VISTA 061-97,8
------------------------------------------------
6125 6142 BELLA VISTA III 061-91
------------------------------------------------
6125 6143 BELLA VISTA 061-92,3
------------------------------------------------
6142 6212 SAN RAFAEL DEL MOJAN I 062-71
------------------------------------------------
6142 6213 SAN RAFAEL DEL MOJAN II 062-721
------------------------------------------------
6212 6214 ISLA DE TOAS 062-760
------------------------------------------------
6215 6219 SINAMAICA 062-930
------------------------------------------------
6225 6218 PARAGUAIPOA 062-910
------------------------------------------------
6232 6217 CAMPO MARA 062-830
------------------------------------------------
6235 6216 LA SIERRITA 062-810
------------------------------------------------
6236 6215 SANTA CRUZ DE MARA 062-791
------------------------------------------------
6241 6211 TAMARE-MARA 062-680
------------------------------------------------
6242 6221 CARRASQUERO 062-940
------------------------------------------------
6119 6125 LOS OLIVOS I 061-53
------------------------------------------------
6119 6126 LOS OLIVOS II 061-54
------------------------------------------------
6119 6128 LOS OLIVOS 061-554,64
------------------------------------------------
6129 6139 SAN MIGUEL 061-66,7,8
------------------------------------------------
6133P 6127 PANAMERICANA 061-550
------------------------------------------------
6146A 6130 EL AMPARO 061-560
------------------------------------------------
6147L 6129 CUATRICENTENARIO 061-55,56
------------------------------------------------
6263 6201 CAMPO LA CONCEPCION 062-32
------------------------------------------------
6254 6210 LA PAZ 062-610
--------------------------------------------------------------------------------
|
13
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
NORTHWEST REGION
--------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
--------------------------------------------------------------------------------
6412 6403 CABIMAS 064-41
--------------------------------------------------
6413 6409 LAS CABILLAS 064-714
--------------------------------------------------
6413C 6408 LAS CABILLAS 064-710
--------------------------------------------------
6414L 6407 LOS LAURELES 064-61
--------------------------------------------------
6416D 6405 LAS DELICIAS 064-510
--------------------------------------------------
6423 6413 PALMAREJO 064-960
--------------------------------------------------
6425 6415 SANTA RITA (FG) 064-940
--------------------------------------------------
6426 6417 PUNTA GORDA 064-990
--------------------------------------------------
6427 6410 EL MENE 064-8110
--------------------------------------------------
6442 6600 PUERTOS ALTAGRACIA 066-210
--------------------------------------------------
6448 6604 SABANETA DE PALMA 066-751
--------------------------------------------------
6512 6500 CIUDAD OJEDA 065-2
--------------------------------------------------
6512 6502 CIUDAD OJEDA 065-311
--------------------------------------------------
6512J 6504 CIUDAD OJEDA-TIA JUANA 065-51
--------------------------------------------------
6515 6704 PUEBLO NUEVO-BARALT I 065-621
--------------------------------------------------
6515 6703 PUEBLO NUEVO-BARALT II 067-620
--------------------------------------------------
6522 6509 LAGUNILLAS 065-730
--------------------------------------------------
6523 6506 CAMPO ROJO 065-721
--------------------------------------------------
6526 6706 EL VENADO 067-850 ZULIA ZULIA
--------------------------------------------------
6542 6700 BACHAQUERO 067-21
--------------------------------------------------
6554 6702 MENE GRANDE 067-61
--------------------------------------------------
6556 6705 SAN TIMOTEO 067-690
--------------------------------------------------
6557M 6501 CIUDAD OJEDA - TAMARE 065-310,4
--------------------------------------------------
6558O 6503 CIUDAD OJEDA - UNION 065-410
--------------------------------------------------
6313 6306 MACHIQUES 063-730
--------------------------------------------------
6323 6304 LAS PIEDRAS 063-640
--------------------------------------------------
6324 6305 SAN JOSE DE PERUA 063-62
--------------------------------------------------
6332 6300 LA VILLA DEL ROSARIO 063-510
--------------------------------------------------
6812 7506 SANTA BARBARA 075-55
--------------------------------------------------
6832 7501 CASIGUA EL CUBO 075-340
--------------------------------------------------
6833 7500 EL GUAYABO 075-300
--------------------------------------------------
6834 7505 ENCONTRADOS 075-500
--------------------------------------------------
6835 7508 SANTA CRUZ DEL ZULIA 075-5810
--------------------------------------------------
6837 7503 PUEBLO NUEVO-EL CHIVO 075-4310
--------------------------------------------------
6842 7121 BOBURES 071-710
--------------------------------------------------
6844 7124 EL BATEY 071-730
--------------------------------------------------
6845 7126 GIBRALTAR 071-742
--------------------------------------------------------------------------------
|
14
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
NORTHWEST REGION
--------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
--------------------------------------------------------------------------------
5813 6802 CORO CENTRO 068-51
-------------------------------------------------
5813 6803 CORO CENTRO 068-520,53
-------------------------------------------------
5817 6813 LA VELA 068-78
-------------------------------------------------
5817 6814 LA VELA 068-77
-------------------------------------------------
5826 6811 TOCOPERO 068-741
-------------------------------------------------
5827 6812 PIRITU 068-750
-------------------------------------------------
5828 6810 PUERTO CUMAREBO 068-72
-------------------------------------------------
5828 6809 PUERTO CUMAREBO II 068-711
-------------------------------------------------
5828 6824 PUERTO CUMAREBO 068-71
-------------------------------------------------
5843 6815 PEDREGAL 068-811
-------------------------------------------------
5853 6607 CAPATARIDA 066-8310
-------------------------------------------------
5855 6605 DABAJURO 066-81
-------------------------------------------------
5856 6412 MENE MAUROA 064-920
-------------------------------------------------
5864 6816 CHURUGUARA 068-91
-------------------------------------------------
5864 6817 CHURUGUARA II 068-920
-------------------------------------------------
5865 6818 MAPARARI 068-9310
-------------------------------------------------
5866 6819 STA. CRUZ DE BUCARAL 068-960
-------------------------------------------------
5872 6806 CABURE 068-6110
-------------------------------------------------
5874 6808 LA CRUZ DE TARATARA 068-650
-------------------------------------------------
5878 6807 SAN LUIS 068-630 FALCON FALCON
-------------------------------------------------
5913 6902 PUNTO FIJO 069-45
-------------------------------------------------
5913 6905 PUNTO FIJO 069-46,7,8
-------------------------------------------------
5925C 6904 PUERTA MARAVEN 069-462
-------------------------------------------------
5925C 6908 PUERTA MARAVEN 069-481
-------------------------------------------------
5925C 6909 PTA. CARDON-COMUNIDAD 069-483
-------------------------------------------------
5934J 6903 JUDIBANA 069-480,47
-------------------------------------------------
5936 6917 LOS TAQUES 069-770
-------------------------------------------------
5937 6916 ADICORA 069-880
-------------------------------------------------
5938 6913 PUEBLO NUEVO 069-81
-------------------------------------------------
5939 6915 SANTA ANA 069-860
-------------------------------------------------
5833 4220 CAPADARE 042-9610
-------------------------------------------------
5836 4218 TOCUYO DE LA COSTA 042-9110
-------------------------------------------------
5942 4213 TUCACAS 042-830
-------------------------------------------------
5943 4212 BOCA DE AROA 042-820
-------------------------------------------------
5944 4217 CHICHIRIVICHE 042-85
-------------------------------------------------
5944 4216 CHICHIRIVICHE 042-86
-------------------------------------------------
5945 4219 SAN JUAN DE LOS CAYOS 042-950
-------------------------------------------------
5946 4221 MIRIMIRE 042-970
-------------------------------------------------
5947 4223 YARACAL 042-9810
--------------------------------------------------------------------------------
|
15
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
ANDES REGION
--------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
--------------------------------------------------------------------------------
7363 7803 EL CANTON 078-250 TACHIRA BARINAS
--------------------------------------------------------------------------------
7612 7606 SAN CRISTOBAL I-II 076-43,4
------------------------------------------------
7612 7604 SAN CRISTOBAL 076-41,2
------------------------------------------------
7613 7608 CONCORDIA 076-47,6
------------------------------------------------
7614 7611 PIRINEOS 076-55
------------------------------------------------
7614 7609 PIRINEOS 076-56,53
------------------------------------------------
7615 7610 PARAMILLO I 076-562
------------------------------------------------
7615P 7639 PARAMILLO II 076-530
------------------------------------------------
7617 7612 PALO GORDO I 076-571
------------------------------------------------
7617 7613 PALO GORDO II 076-572
------------------------------------------------
7618L 7605 LAS LOMAS 076-411
------------------------------------------------
7622 7627 CORDERO 076-96
------------------------------------------------
7623 7625 INDEPENDENCIA I 076-83
------------------------------------------------
7623 7632 INDEPENDENCIA II 076-880
------------------------------------------------
7626 7634 PALMIRA 076-944
------------------------------------------------
7627 7633 TARIBA 076-940
------------------------------------------------
7628 7624 ZORCA 076-821
------------------------------------------------
7642 7715 ABEJALES 077-760
------------------------------------------------
7647 7704 EL PINAL I 077-37
------------------------------------------------
7647 7732 EL PINAL II 077-340
------------------------------------------------
7651 7616 SAN JOSECITO 076-64
------------------------------------------------
7714 7626 BOROTA 076-840 TACHIRA TACHIRA
------------------------------------------------
7674 7622 SAN ANTONIO 076-710
------------------------------------------------
7676 7630 URENA 076-870,4
------------------------------------------------
7712 7720 COLON 077-91
------------------------------------------------
7716 7701 MICHELENA 077-230
------------------------------------------------
7732 7707 LA FRIA 077-41
------------------------------------------------
7737 7711 UMUQUENA 077-470
------------------------------------------------
7743 7709 COLONCITO I 077-45
------------------------------------------------
7743 7710 COLONCITO II 077-460
------------------------------------------------
7748 7523 HERNANDEZ 075-871
------------------------------------------------
7751 7517 LA TENDIDA 075-770
------------------------------------------------
7752 7718 LA GRITA I 077-82
------------------------------------------------
7752 7717 LA GRITA II 077-811
------------------------------------------------
7755 7713 PREGONERO 077-710
------------------------------------------------
7757 7719 SEBORUCO 077-860
------------------------------------------------
7762 7725 EL COBRE 077-970
------------------------------------------------
7763 7706 QUENIQUEA 077-390
------------------------------------------------
7765 7703 SAN JOSE DE BOLIVAR 077-32
------------------------------------------------
7663 7615 RUBIO 076-620
------------------------------------------------
7664B 7620 BRAMON 076-6900
------------------------------------------------
7665 7619 DELICIAS 076-680
------------------------------------------------
7666 7618 SANTA ANA 076-67
--------------------------------------------------------------------------------
4972 7804 GUASDUALITO I 078-31
------------------------------------------------
4972 7805 GUASDUALITO II 078-320
------------------------------------------------
4973 7806 EL AMPARO 078-350 TACHIRA APURE
------------------------------------------------
4974 7714 EL NULA 077-7210
--------------------------------------------------------------------------------
|
16
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
ANDES REGION
--------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
--------------------------------------------------------------------------------
7412 7405 MERIDA CENTRO 074-52
--------------------------------------------------
7412 7405 MERIDA CENTRO 074-51
--------------------------------------------------
7414 7423 TIBISAY 074-620
--------------------------------------------------
7414 7406 TIBISAY 074-63
--------------------------------------------------
7415 7403 SANTA MARIA 074-44
--------------------------------------------------
7417 7407 LA PEDREGOZA 074-660
--------------------------------------------------
7418C 7408 URB. CARABOBO 074-665
--------------------------------------------------
7422 7409 LA PUNTA 074-716
--------------------------------------------------
7432 7411 MUCUCHIES 074-820
--------------------------------------------------
7433 7415 MUCURUBA 074-850
--------------------------------------------------
7435 7412 TABAY 074-830
--------------------------------------------------
7442 7416 APARTADEROS 074-8800
--------------------------------------------------
7444 7319 PUEBLO LLANO 073-830
--------------------------------------------------
7445 7321 SANTO DOMINGO 073-880
--------------------------------------------------
7452 7137 CHACHOPO 071-8830
--------------------------------------------------
7455 7138 TIMOTES 071-890 MERIDA MERIDA
--------------------------------------------------
7464 7417 EJIDO 074-210
--------------------------------------------------
7472 7418 LAGUNILLAS 074-961
--------------------------------------------------
7512 7515 TOVAR 075-730
--------------------------------------------------
7515 7514 BAILADORES 075-700
--------------------------------------------------
7517 7519 LA PLAYA 075-7810
--------------------------------------------------
7518 7518 ZEA 075-760
--------------------------------------------------
7519 7513 CANAGUA 075-681
--------------------------------------------------
7532 7509 CHIGUARA 075-610
--------------------------------------------------
7536 7510 MESA DE BOLIVAR 075-640
--------------------------------------------------
7537 7511 SANTA CRUZ DE MORA 075-670
--------------------------------------------------
7542 7521 EL VIGIA 075-81,2
--------------------------------------------------
7546 7420 LA AZULITA 074-970
--------------------------------------------------
7547 7422 STA. ELENA DE ARENALES 074-9910
--------------------------------------------------
7548 7504 TUCANI 075-441
--------------------------------------------------
7549 7421 MUCUJEPE 074-9810
--------------------------------------------------
7562 7128 ARAPUEY 071-7810
--------------------------------------------------------------------------------
7565 7123 NUEVA BOLIVIA I 071-722
-------------------------------------------------- MERIDA TRUJILLO
7565 7122 NUEVA BOLIVIA II 071-721
--------------------------------------------------------------------------------
7566 7125 PALMARITO 071-7410
|
-------------------------------------------------- MERIDA MERIDA
7569 7127 TORONDOY 071-7510
17
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
ANDES REGION
--------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
--------------------------------------------------------------------------------
7112 7110 VALERA 071-51
-------------------------------------------------
7113 7103 VALERA - CENTRO 071-21,87
-------------------------------------------------
7114 7104 LIMONCITO 071-31
-------------------------------------------------
7117 7106 LA BEATRIZ I 071-36
-------------------------------------------------
7117 7105 LA BEATRIZ II 071-351
-------------------------------------------------
7125 7134 LA QUEBRADA 071- 10
-------------------------------------------------
7126 7108 CARVAJAL 071-44
-------------------------------------------------
7133 7144 ESCUQUE 071-950
-------------------------------------------------
7134 7141 MOTATAN 071-92
-------------------------------------------------
7136 7142 MESETA DE CHIMPIRE 071-9310
-------------------------------------------------
7143 7135 LA MESA DE ESNUJAQUE 071-860
-------------------------------------------------
7144 7132 LA PUERTA 071-83
-------------------------------------------------
7145 7129 MENDOZA FRIA 071-810
-------------------------------------------------
7153 7112 BETIJOQUE I 071-62
-------------------------------------------------
7153 7113 BETIJOQUE II 071-630
-------------------------------------------------
7154 7116 EL DIVIDIVE 071-660
-------------------------------------------------
7156 7115 SABANA DE MENDOZA I 071-64
-------------------------------------------------
7156 7120 SABANA DE MENDOZA II 071-690 TRUJILLO TRUJILLO
-------------------------------------------------
7166 7119 LA CEIBA 071-6820
-------------------------------------------------
7173 7118 EL JAGUITO 071-671
-------------------------------------------------
7237 7158 ZONA RICA 071-680
-------------------------------------------------
7214 7200 TRUJILLO 072-31
-------------------------------------------------
7214 7201 TRUJILLO 072-360
-------------------------------------------------
7216 7131 SAN LAZARO 071-820
-------------------------------------------------
7223 7212 MONAY 072-890
-------------------------------------------------
7224 7208 PAMPAN 072-81
-------------------------------------------------
7225 7206 PAMPANITO 072-711
-------------------------------------------------
7227 7211 SANTA ANA 072-850
-------------------------------------------------
7232 7213 CARACHE 072-910
-------------------------------------------------
7233 7214 CUICAS 072-940
-------------------------------------------------
7236 7207 EL PRADO 072-721
-------------------------------------------------
7243 7215 CHEJENDE 072-951
-------------------------------------------------
7252 7202 BOCONO 072-520
-------------------------------------------------
7254 7210 EL BATATAL 072-841
-------------------------------------------------
7258 7133 SAN JOSE DE TOSTOS 071-841
--------------------------------------------------------------------------------
|
18
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
ANDES REGION
--------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
--------------------------------------------------------------------------------
7313 7301 BARINAS II 073-2
------------------------------------------------
7313 7303 BARINAS 073-32,3
------------------------------------------------
7314B 7302 ALTO BARINAS I 073-410,12
------------------------------------------------
7314B 7302 ALTO BARINAS II 073-330
------------------------------------------------
7315B 7304 AGUSTIN CODAZZI 073-336,26,8
------------------------------------------------
7316 7308 CUATRICENTENARIA 073-462
------------------------------------------------
7316 7308 CUATRICENTENARIA 073-460
------------------------------------------------
7323 7316 BARINITAS 073-810
------------------------------------------------
7324 7327 CALDERAS 073-860
------------------------------------------------
7332 7310 BARRANCAS 073-7110 BARINAS BARINAS
------------------------------------------------
7335 7314 SABANETA 073-75
------------------------------------------------
7337 7315 VEGUITAS 073-781
------------------------------------------------
7362 7322 CIUDAD BOLIVIA 073-910
------------------------------------------------
7364 7337 CHAMETA 073-970
------------------------------------------------
7365 7800 SANTA BARBARA I 078-21
------------------------------------------------
7365 7801 SANTA BARBARA II 078-22
------------------------------------------------
7313S 7335 SOCOPO 073-980
------------------------------------------------
7367 7808 CAPITANEJO 078-391
------------------------------------------------
7368 7324 BUM BUM 073-950
------------------------------------------------
7369 7309 LIBERTAD 073-630
--------------------------------------------------------------------------------
|
19
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
EASTERN REGION
-----------------------------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
-----------------------------------------------------------------------------------------------------
8113 8115 ANZOATEGUI 081-66
-----------------------------------------------------------------
8113 8116 PUERTO LA CRUZ 081-65,7,8
-----------------------------------------------------------------
8116S 8117 EL SAMAN 081-63,7
-----------------------------------------------------------------
8117P 8118 PARAISO 081-63,5,7
-----------------------------------------------------------------
8123G 8120 GUANTA 081-682
-----------------------------------------------------------------
8126M 8119 PTO. LA CRUZ-MUNICIPAL 081-63,5,7,8
-----------------------------------------------------------------
8127D 8138 LAS DELICIAS 081-690
-----------------------------------------------------------------
8128 8103 CANTACLARO 081-380
-----------------------------------------------------------------
8142 8125 BARCELONA 081-77
-----------------------------------------------------------------
8142 8123 BARCELONA 081-74,5,6
-----------------------------------------------------------------
8142B 8131 BOYACA 081-710
-----------------------------------------------------------------
8146 8130 INTERCOMUNAL 081-860,67
-----------------------------------------------------------------
8147 8128 LECHERIAS 081-810,82
-----------------------------------------------------------------
8149M 8124 PUEBLO MESONES 081-765,45
-----------------------------------------------------------------
8152 8111 BOCA DE UCHIRE 081-510
-----------------------------------------------------------------
8155 8105 PUERTO PIRITU 081-410
-----------------------------------------------------------------
8162 8108 CLARINES 081-451
-----------------------------------------------------------------
8163 8113 GUANAPE 081-5410
-----------------------------------------------------------------
8164 8112 SABANA DE UCHIRE 081-5210
-----------------------------------------------------------------
8165 8114 VALLE DE GUANAPE 081-590 ANZOATEGUI ANZOATEGUI
-----------------------------------------------------------------
8175 8110 ONOTO 081-480
-----------------------------------------------------------------
8212 8202 ANACO 082-2
-----------------------------------------------------------------
8212 8203 ANACO 082-24,51,2
-----------------------------------------------------------------
8215 8211 SAN MATEO 082-950
-----------------------------------------------------------------
8217 9209 URICA 082-380
-----------------------------------------------------------------
8219 8214 SANTA ROSA 082-930
-----------------------------------------------------------------
8232 8208 ARAGUA DE BARCELONA 082-81
-----------------------------------------------------------------
8233 8204 CANTAURA I 082-51
-----------------------------------------------------------------
8233 8205 CANTAURA II 082-52
-----------------------------------------------------------------
8233 8206 CANTAURA III 082-531
-----------------------------------------------------------------
8234 8310 EL CHAPARRO 083-86
-----------------------------------------------------------------
8236 8207 SANTA ANA 082-78
-----------------------------------------------------------------
8312 8301 EL TIGRE 083-31,5
-----------------------------------------------------------------
8314P 8302 PUEBLO NUEVO 083-410
-----------------------------------------------------------------
8315 8313 EL TIGRITO 083-550,56
-----------------------------------------------------------------
8316 8307 SAN TOME 083-61
-----------------------------------------------------------------
8325R 8303 CONJUNTO RESID. RHAME 083-412,15
-----------------------------------------------------------------
8334 8308 PARIAGUAN I 083-81
-----------------------------------------------------------------
8334 8309 PARIAGUAN II 083-821
-----------------------------------------------------------------
|
20
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
EASTERN REGION
-----------------------------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
-----------------------------------------------------------------------------------------------------
9124 8516 CUIDAD PIAR 085-910
-----------------------------------------------------------------
9212 8603 PUERTO ORDAZ 086-22
-----------------------------------------------------------------
9212 8604 PUERTO ORDAZ 086-230
-----------------------------------------------------------------
9213 8615 ALTA VISTA 086-61,2
-----------------------------------------------------------------
9214 8611 SAN FELIX 086-4
-----------------------------------------------------------------
9214 8621 SAN FELIX 086-71
-----------------------------------------------------------------
9215 8606 EL ROBLE 086-31,2
-----------------------------------------------------------------
9215D 8607 DONA BARBARA 086-3172
-----------------------------------------------------------------
9215E 8609 EL ROBLE 146 086-319
-----------------------------------------------------------------
9215F 8608 EL ROBLE 145 086-318
-----------------------------------------------------------------
9217 8613 UNARE 086-51,2,3 BOLIVAR BOLIVAR
-----------------------------------------------------------------
9217N 8614 UNARE - 307 086-5272
-----------------------------------------------------------------
9221 8610 CHIRICA 086-340
-----------------------------------------------------------------
9222 8605 LOS O 086-291
-----------------------------------------------------------------
9224 8617 MATANZAS 086-940,44
-----------------------------------------------------------------
9112 8503 CIUDAD BOLIVAR 085-2
-----------------------------------------------------------------
9113 8507 VISTA HERMOSA 085-4
-----------------------------------------------------------------
9114 8509 SABANITA 085-51
-----------------------------------------------------------------
9115M 8504 LAS MOREAS 085-31
-----------------------------------------------------------------
9117 8510 EL PERU 085-591
-----------------------------------------------------------------
9122 8513 LA PARAGUA 085-8110
-----------------------------------------------------------------
9123 8515 SAN FCO. DE LA PARAGUA 085-8210
-----------------------------------------------------------------------------------------------------
9132 8511 SOLEDAD 085-710 BOLIVAR ANZOATEGUI
-----------------------------------------------------------------------------------------------------
9146 3506 CAICARA DEL ORINOCO 035-67
-----------------------------------------------------------------
9243 8806 EL MANTECO 088-51
-----------------------------------------------------------------
9244 8811 EL PAI MAR 088-811
-----------------------------------------------------------------
9245 8805 EL PAO 088-430
-----------------------------------------------------------------
9246 8804 GURI 088-3110
-----------------------------------------------------------------
9248 8800 UPATA 088-21 BOLIVAR BOLIVAR
-----------------------------------------------------------------
9248C 8822 EL CALLAO 088-6
-----------------------------------------------------------------
9253 8812 EL DORADO 088-911
-----------------------------------------------------------------
9256 8808 GUASIPATI 088-671
-----------------------------------------------------------------
9257 8816 SANTA ELENA DE UAIREN 088-951
-----------------------------------------------------------------
9258 8818 TUMEREMO 088-71
-----------------------------------------------------------------
|
21
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
EASTERN REGION
---------------------------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
---------------------------------------------------------------------------------------------------
8613 9103 MATURIN 091-41,2,3,4
-----------------------------------------------------------------
8615I 9108 LOS GODOS-INDUSTRIAS 091-514,52
-----------------------------------------------------------------
8616 9107 LOS GODOS 091-51,2
-----------------------------------------------------------------
8617J 9104 JUANICO 091-41
-----------------------------------------------------------------
8625B 9105 MATURIN-ARBOLEDA 091-41,3
-----------------------------------------------------------------
8633 9114 CARIPITO 091-71
-----------------------------------------------------------------
8633 9115 CARIPITO II 091-72
-----------------------------------------------------------------
8636 9116 MIRAFLORES 091-860
-----------------------------------------------------------------
8637 9118 QUIRIQUIRE 091-870
-----------------------------------------------------------------
8643 9206 CAICARA DE MATURIN 092-3110
-----------------------------------------------------------------
8644 9200 JUSEPIN 092-210
-----------------------------------------------------------------
8645 9220 LA TOSCANA 092-270
-----------------------------------------------------------------
8652 9213 AGUASAY 092-4710
-----------------------------------------------------------------
8653 9202 FURRIAL 092-230
-----------------------------------------------------------------
8654 9210 EL TEJERO 092-411 MONAGAS MONAGAS
-----------------------------------------------------------------
8655 9207 PUNTA DE MATA I 092-360
-----------------------------------------------------------------
8655 9208 PUNTA DE MATA II 092-371
-----------------------------------------------------------------
8656 9212 SANTA BARBARA 092-450
-----------------------------------------------------------------
8660 9222 SAN VICENTE 092-220
-----------------------------------------------------------------
8662 9215 ARAGUA DE MATURIN 092-541
-----------------------------------------------------------------
8663 9214 CARIPE 092-510
-----------------------------------------------------------------
8664 9204 CHAGUARAMAL 092-250
-----------------------------------------------------------------
8666 9219 SAN ANTONIO-MATURIN 092-5810
-----------------------------------------------------------------
8668 9216 TERESEN 092-5510
-----------------------------------------------------------------
8673 8704 TEMBLADOR I 087-91
-----------------------------------------------------------------
8673 8705 TEMBLADOR II 087-921
-----------------------------------------------------------------
8675 8702 BARRANCAS 087-711
-----------------------------------------------------------------
8618 8703 URACOA 087-790
-----------------------------------------------------------------
8781 8620 CHAGUARAMAS 086-840
---------------------------------------------------------------------------------------------------
|
22
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
EASTERN REGION
---------------------------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
---------------------------------------------------------------------------------------------------
8814 9519 SAN RAFAEL 095-61
---------------------------------------------------------------------------------------------------
8814 9501 SAN RAFAEL 095-63,4
-----------------------------------------------------------------
8815 9526 VILLA ROSA I 095-692
-----------------------------------------------------------------
8815 9527 VILLA ROSA II 095-693
-----------------------------------------------------------------
8824 9521 JORGE COLL 095-620,72
-----------------------------------------------------------------
8825 9536 SAN PEDRO DE COCHE 095-9910
-----------------------------------------------------------------
8832S 9505 LA ASUNCION 095-420,23
-----------------------------------------------------------------
8838 9507 PUERTO FERMIN 095-48
-----------------------------------------------------------------
8843 9525 EL YAQUE 095-6910
-----------------------------------------------------------------
8846 9534 PUNTA DE PIEDRAS 095-980
-----------------------------------------------------------------
8852 9530 BOCA DE POZO 095-9150 NUEVA ESPARTA NUEVA ESPARTA
-----------------------------------------------------------------
8853 9531 BOCA DE RIO 095-93
-----------------------------------------------------------------
8862 9514 ALTAGRACIA 095-560
-----------------------------------------------------------------
8864 9510 JUAN GRIEGO 095-53
-----------------------------------------------------------------
8868 9515 SANTA ANA 095-570
-----------------------------------------------------------------
8873 9533 EL ESPINAL 095-971
-----------------------------------------------------------------
8874 9532 LA GUARDIA 095-950
-----------------------------------------------------------------
8877 9518 SAN JUAN BAUTISTA 095-590
-----------------------------------------------------------------
8884 9528 CONEJERO (FG) 095-740
-----------------------------------------------------------------
8885P 9509 PLAYA EL AGUA 095-49
-----------------------------------------------------------------
8886S 9529 EL VALLE 095-870
---------------------------------------------------------------------------------------------------
|
23
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
EASTERN REGION
-------------------------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
-------------------------------------------------------------------------------------------------
8412 9303 CUMANA 093-31,2,3,4
------------------------------------------------------------
8414G 9304 GRAN MARISCAL 093-31,2
------------------------------------------------------------
8415 9305 VILLA OLIMPICA 093-51,2
------------------------------------------------------------
8416 9307 CUMANA-AEROPUERTO I 093-671
------------------------------------------------------------
8416 9308 CUMANA-AEROPUERTO II 093-672
------------------------------------------------------------
8434 9318 SANTA FE DE SUCRE 093-21
------------------------------------------------------------
8443 9313 MARIGUITAR 093-91
------------------------------------------------------------
8444 9314 SAN ANTONIO DEL GOLFO 093-93
------------------------------------------------------------
8452 9309 ARAYA 093-71
------------------------------------------------------------
8454 9310 MANICUARE 093-75
------------------------------------------------------------
8463 9311 CUMANACOA 093-81
------------------------------------------------------------
8513 9402 CARUPANO 094-31,2
------------------------------------------------------------
8514G 9404 GUAYACAN 094-31,2
------------------------------------------------------------
8515P 9403 PLAYA GRANDE 094-3157
------------------------------------------------------------
8516 9407 SAN JOSE DE AREOCUAR 094-430 SUCRE SUCRE
------------------------------------------------------------
8522 9414 EL PILAR 094-670
------------------------------------------------------------
8525 9415 TUNAPUY 094-690
------------------------------------------------------------
8532 9405 CASANAY 094-410
------------------------------------------------------------
8537 9428 SAN VICENTE 094-470
------------------------------------------------------------
8542 9409 CARIACO 094-51
------------------------------------------------------------
8543 9408 GUACA 094-450
------------------------------------------------------------
8545 9425 STA. MARIA DE CARIACO 094-540
------------------------------------------------------------
8552 9413 EL MORRO DE PTO. SANTO 094-640
------------------------------------------------------------
8554 9411 RIO CARIBE 094-61
------------------------------------------------------------
8564 9420 IRAPA 094-97
------------------------------------------------------------
8568 9416 YAGUARAPARO 094-710
------------------------------------------------------------
8569 9426 EL POBLADO 094-530
------------------------------------------------------------
8572 9417 GUIRIA I 094-81
------------------------------------------------------------
8572 9418 GUIRIA II 094-820
------------------------------------------------------------
8576 9419 YOCO 094-930
-------------------------------------------------------------------------------------------------
9412 8700 TUCUPITA 087-210 DELTA AMACURO DELTA AMACURO
-------------------------------------------------------------------------------------------------
|
24
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
Amazonas, Portuguesa, Tachira, Merida y Bolivar
----------------------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
----------------------------------------------------------------------------------------------
4925 4806 PUERTO PAEZ 048-910 AMAZONAS APURE
----------------------------------------------------------------------------------------------
9312 4800 PUERTO AYACUCHO 048-210 AMAZONAS AMAZONAS
-----------------------------------------------------
9315 4804 SAN FDO. DE ATABAPO 048-411
---------------------------------------------------------------------------------------------
5725 5710 CAMPO ELIAS 057-850 PORTUGUESA TRUJILLO
---------------------------------------------------------------------------------------------
7363 7803 EL CANTON 078-250 TACHIRA BARINAS
---------------------------------------------------------------------------------------------
4972 7804 GUASDUALITO I 078-31
-----------------------------------------------------
4972 7805 GUASDUALITO II 078-320 TACHIRA APURE
-----------------------------------------------------
4973 7806 EL AMPARO 078-350
-----------------------------------------------------
4974 7714 EL NULA 077-7210
---------------------------------------------------------------------------------------------
7565 7123 NUEVA BOLIVIA I 071-722 MERIDA TRUJILLO
-----------------------------------------------------
7565 7122 NUEVA BOLIVIA II 071-721
---------------------------------------------------------------------------------------------
9132 8511 SOLEDAD 085-710 BOLIVAR ANZOATEGUI
---------------------------------------------------------------------------------------------
|
25
REPUBLIC OF VENEZUELA. Dr. ASTRID CAROLINA GOMEZ DE RODRIGUEZ, NOTARY PUBLIC
(1) TWENTY-FIFTH OF THE MUNICIPALITY LIBERTADOR OF THE FEDERAL DISTRICT.
Caracas, February 21, 2000. 189 (degrees) and 140 (degrees). This is the Annex
and/or plan referred to in the document drafted by Dr. EUNISIS MORENO DE
PASCHER, Esq., enrolled in the national register for attorneys under No. 8292,
submitted for Authentication and Devolution as per form No. 400/9 dated:
2/18/2000. Signed on this date by the authorized representatives: ALBERTO
EMERICH ESQUEDA TORRES AND GUSTAVO ROOSEN, inserting it under No. 25, Book 23,
of the Books of Authentication carried by this Notary.
[signatures and stamps follow]
NOTARY PUBLIC
By: /s/ DR. ASTRID CAROLINA DE RODRIGUEZ
----------------------------------------
Dr. Astrid Carolina de Rodriguez
|
SIGNATORIES
By: /s/ ALBERTO EMERICH ESQUEDA TORRES
--------------------------------------
Alberto Emerich Esqueda Torres
(Minister of Infrastructure)
By: /s/ GUSTAVO ROOSEN
----------------------
Gustavo Roosen
(CANTV President)
|
26
ANNEX D
"RATES"
I. Private Service Telephone
Until June 15 After June 16
------------- -------------
1. CONNECTION TO THE NETWORK:
a) Right of subscription:
1. Residential Bs. 44,442.36 Bs. 47,031.15
2. Non-Residential Bs. 87,450.21 Bs. 92,544.22
3. PBX Bs. 198,779.20 Bs. 210,358.17
4. CPA (with or without incoming
direct dialing) Bs. 238,079.38 Bs. 251,947.60
b) Installation of telephone: Until June 15 After June 16
------------- -------------
1. Main residential Bs. 43,746.46 Bs. 46,294.73
2. Additional residential Bs. 12,861.37 Bs. 13,610.55
3. Main non-residential Bs. 47,373.32 Bs. 50,132.84
4. Additional non-residential Bs. 15,855.63 Bs. 16,779.22
5. PBX Bs. 50,133.37 Bs. 53,053.66
6. CPA Bs. 50,133.37 Bs. 53,053.66
c) Equipment Terminal Bs. 23,540.30 Bs. 24,911.53
d) Refund to the client for inadvertent cut-off:
1. Residential Bs. 15,801.91 Bs. 16,722.38
2. Non-residential Bs. 18,042.58 Bs. 19,093.57
|
2. BASIC CHARGES:
a) Obligatory Plans for Basic residential telephone service:
Free Minutes Basic Charge Basic Charge
------------
To June 15 After June 16
---------- -------------
Plan A 40 Bs. 4,752.30 Bs. 5,028.88
Plan B 65 Bs. 7,291.20 Bs. 7,715.55
Plan C 90 Bs. 8,200.65 Bs. 8,677.92
Plan F 2500 Bs. 40,212.60 Bs. 42,555.00
|
Maximum charges for the prepayment Plan:
To June 15 After June 16
---------- -------------
Per minute charge Bs. 60.32 Bs. 63.83
|
Minimum Consumption in 60 days: Bs. 10,000.00
OPTIONAL COMPLEMENTARY PLANS:
Free Minutes Basic charge
------------
(Initial)
-------------
Plan D 360 Bs. 13,404.20
Plan E 600 Bs. 18,095.67
|
Maximum amounts of basic charges for the Optional Complementary Plans:
January to June 15 After June 16
------------------ -------------
Basic charge Bs. 53,616.80 Bs. 56,740.00
|
Maximum Charge per move: (applicable only after the third move in the
same year) Bs. 4,000.00
2
b) Non-Residential Clients
To June 15 After June 16
---------- -------------
Main telephone Bs. 14,074.41 Bs. 14,894.25
Addl. telephone Bs. 1,741.74 Bs. 1,843.20
c) PBX (Monthly
charge/local line w/o
pulse limit)* Bs. 23,709.97 Bs. 25,091.09
d) CPA (with or w/o
incoming DD - mo.
charge/local line) Bs. 40,262.76 Bs. 42,608.08
e) CPA for assigned
extension Bs. 240.88 Bs. 254.91
|
*Private PBX centers for a single line are considered non-residential
telephone lines
3. LOCAL USE
a) Residential Clients
Charge/minute (Bolivares/ minute or fraction of minute)
Obligatory Plans Until June 15 After June 16
------------- -------------
Plan A Bs. 29.56 Bs. 31.28
Plan B Bs. 20.91 Bs. 22.13
Plan C Bs. 19.10 Bs. 20.21
Plan F (addl./minute
charge):
From 1 to 500 minutes Bs. 6.70 Bs. 7.09
From 501 to 1000 min Bs. 6.03 Bs. 6.38
From 1001 to 1500 min Bs. 5.70 Bs. 6.03
From 1501 to 2000 min Bs. 5.36 Bs. 5.67
From 2001 min. and after Bs. 5.03 Bs. 5.32
Complementary Plans
Plan D Bs. 18.77 ---
Plan E Bs. 17.09 ---
|
3
b) Non-Residential Clients
Charge/Minute (Bolivares / minute or fraction of minute)
Until June 15 After June 16
------------- -------------
Bs. 25.07 Bs. 26.53
|
4. "TELEAMIGO" SERVICE
Until June 15 After June 16
------------- -------------
a) Complete Package Bs. 5,084.08 Bs. 5,380.23
b) Call waiting Bs. 2,554.76 Bs. 2,703.58
c) Conference calls Bs. 2,554.76 Bs. 2,703.58
d) Rapid dialing Bs. 2,554.76 Bs. 2,703.58
e) Call blocking Bs. 2,933.78 Bs. 3,104.68
f) Installation Charge Bs. 2,900.93 Bs. 3,069.91
g) Access code Change Bs. 2,170.99 Bs. 2,297.46
|
5. Domestic Long Distance Service (DDN)
Regular rate Bs./minute: Bs. 128.63
Reduced rate Bs./minute: Bs. 109.34
The normal rate shall be applied on week days between the hours of 6:00 a.m.
and 7:00 p.m.
The reduced rate shall be applied on week days from 7:01 p.m. to 5:59 a.m., and
on holidays and weekends for a 24 hour day.
Domestic Long Distance calls shall be billed for each second of duration.
Single Charge for Operator Service on Domestic Long Distance Calls
Until June 15 After June 16
------------- -------------
Bs. 829.94 Bs. 878.29
|
4
6. Other Miscellaneous Services (unless otherwise indicated, the charges
specified shall apply each time the service is provided):
Until June 15 After June 16
------------- -------------
a) Reconnect Main telephone:
1. Residential Bs. 8,594.59 Bs. 9,095.23
2. Non-Residential Bs. 10,026.67 Bs. 10,610.73
b) Internal move Bs. 10,367.24 Bs. 10,971.14
c) External move:
1. To same zone or sector Bs. 45,105.22 Bs. 47,732.62
2. To different zone or sector Bs. 66,849.05 Bs. 70,743.03
d) Maintenance
1. Replacement of Terminal Equipment Bs. 23,540.30 Bs. 24,911.53
e) Directory Service
1. Change of number Bs. 7,524.05 Bs. 7,962.33
2. Private number service (monthly charge) Bs. 896.50 Bs. 948.72
3. Change from private to Directory Bs. 3,207.35 Bs. 3,394.18
4. Correction in directory Bs. 0.00 Bs. 0.00
5. Repetition in directory Bs. 666.00 Bs. 704.79
f) Change of company Bs. 6,966.39 Bs. 7,372.19
g) Linking numbers Bs. 96.36 Bs. 101.98
h) Unlinking numbers (per line) Bs. 1,161.08 Bs. 1,228.71
|
II. Public Telephone Service
A) Domestic Use
1. Charge per local minute of use:
Until June 15 After June 16
------------- -------------
a) Public telephones:
TPM, TPT and Teletasa Bs. 20.91 Bs. 22.13
b) Special public telephone Bs. 42.22 Bs. 44.68
|
5
2. Charge for Domestic Long Distance (DDN) public telephone signal:
Normal rate: Bs. 21.44
Reduced rate: Bs. 18.22
3. Frequency of the signal - Domestic Long Distance (DDN): One (1) pulse
every 10 seconds
B) International Long Distance Service (LDI): The same rates shall apply
per minutes of use indicated by country in the International Direct Dialing
telephone service (DDI).
C) Credit Card Service
Initial Charge Until June 15 After June 16
-------------- ------------- -------------
Local Use Bs. 155.81 Bs. 164.88
LDN Use Bs. 398.26 Bs. 421.45
LDI Use Bs. 821.41 Bs. 869.25
|
III. Leased public telephone:
Until June 15 After June 16
------------- -------------
Local Use Bs. 42.22 Bs. 44.68
Maintenance Fee Bs. 14,074.41 Bs. 14,894.25
Minutes Free 60 60
|
The same rates for use for Domestic Long Distance and International Long
Distance shall be applied to leased public telephones.
6
IV. Domestic Telex Service
A. Connection to the Network:
Until June 15 After June 16
------------- -------------
1. Refundable Security Deposit
- Regular Subscriber Bs. 200,369.56 Bs.212,041.17
- Subscriber PBX
(per main line) Bs. 255,128.82 Bs.269,990.17
- Regular subscriber or
regular remote Bs. 200,369.56 Bs.212,041.17
2. Installation of main line:
- Subscriber regular or remote Bs. 22,774.31 Bs. 24,100.92
- regular subscriber PBX
(per main line) Bs. 30,490.87 Bs. 32,266.98
3. Reconnection (does not apply
in cases of suspension due to
fault of subscriber) Bs. 0.00 Bs. 0.00
B. Access to the Network: Until June 15 After June 16
------------- -------------
Basic Monthly Rental:
- Regular Subscriber Bs. 5,094.87 Bs. 5,391.65
- Subscriber PBX (for main line) Bs. 6,968.64 Bs. 7,374.56
- Subscriber regular remote Bs. 4,977.91 Bs. 5,267.88
C. Use
Domestic Telex Service:
Signal charge Bs. 10.64 Bs. 11.26
|
7
Frequency of Telex Signal:
Section Km. Normal Rate Special Rate
------- -- ----------- -------------
1 0 to 40 7.5 sec. 12.0 sec.
2 41 to 90 5.0 sec. 8.0 sec.
3 91 to 170 4.0 sec. 5.5 sec.
4 171 to 300 3.0 sec. 4.5 sec.
5 301 to 500 2.5 sec. 4.0 sec.
6 More than 500 2.0 sec. 3.5 sec.
|
Schedules: The Normal Rate applies from Monday to Friday between 7:00 a.m.
and 6:59 p.m. The Special Rate applies from Monday to Friday between 7:00
p.m. and 6:59 a.m.; Saturdays, Sundays and holidays for a 24 hour day.
V. Other Services
Until June 15 After June 16
------------- -------------
External move Bs.23,837.80 Bs. 25,226.36
Change of company Bs.12,140.09 Bs. 12,847.26
VI. International Telephone Service
|
International Direct Dialing (DDI)
Destinations Bs./ minutes
------------ ------------
USA/Puerto Rico 403.14
Colombia 440.00
Canada 575.00
Spain 525.00
Italy-Vatican 425.00
United Kingdom 570.00
Peru 500.00
Mexico 510.00
Argentina 543.00
Ecuador 580.00
Brazil 510.00
8
|
Portugal 410.00
France 515.00
Dominican Republic 525.00
Chile 580.00
Germany 580.00
Cuba 770.00
Panama 770.00
Curacao 760.00
Switzerland 580.00
Aruba 760.00
Bolivia 460.00
Rest of Central America 860.00
Rest of Antilles 760.00
Greece 510.00
Uruguay 850.00
Rest of South America 850.00
Scandinavia 540.00
Japan 490.00
Hong Kong 740.00
Rest of East Asia 740.00
Rest of West Asia 740.00
Rest of Europe 580.00
Belgium 550.00
Israel 995.00
Taiwan 995.00
Rest of world 1,000.00
|
9
Marine telephone communications between Venezuela and Ships utilizing the
Inmarsat satellite network:
Zone Until June 15 After June 16
---- ------------- -------------
Atlantic Bs. 5,848.30 Bs. 6,188.97
Pacific Bs. 5,848.30 Bs. 6,188.97
Indian Bs. 5,848.30 Bs. 6,188.97
|
The rates contemplated for international telephone service shall be applied
through (LDI) Operators in the same manner as DIRECT DIALING INTERNATIONAL
(DDI). In the case of the service through DDI, the rate charged shall be based
on the actual duration of the communication, with the understanding that
fractions of a minute will be counted as full minutes.
Service via the LDI operator in the station-to-station mode shall be offered
only when the respective call cannot be made directly by the subscriber through
DDI.
Operator Service Charge: (applicable to all subscribers to Direct Dialing
International (DDI), be it person-to-person or station-to-station, in the
following manner):
Until June 15 After June 16
------------- -------------
Bs. 1,466.44 Bs. 1,551.86
|
10
VII. lnternational Telex Service
--------------------------------------------------------------------------------------------------
(Bs./minute of use)
---------------------------------------------------
Destination Until June 15 After June 16
--------------------------------------------------------------------------------------------------
a) North America
United States 1,536.53 1,626.03
Canada 1,536.53 1,626.03
Mexico 2,762.01 2,922.89
--------------------------------------------------------------------------------------------------
b) Central America
Panama 2,619.35 2,771.93
Remainder of Central America 2,619.35 2,771.93
--------------------------------------------------------------------------------------------------
c) Antilles
Cuba 2,164.47 2,290.55
Dominican Republic 2,164.47 2,290.55
Remainder of Antilles 2,164.47 2,290.55
--------------------------------------------------------------------------------------------------
d) South America
Chile 2,762.01 2,922.89
Peru 2,419.83 2,560.79
Ecuador 2,762.01 2,922.89
Colombia 2,762.01 2,922.89
Bolivia 2,351.56 2,488.54
Brazil 2,750.32 2,910.52
Argentina 2,419.83 2,560.79
Uruguay 2,419.83 2,560.79
Remainder of South America 2,419.83 2,560.79
--------------------------------------------------------------------------------------------------
e) Europe
Italy and the Vatican 2,419.83 2,560.79
Portugal 2,432.00 2,573.66
Spain 2,432.00 2,573.66
France and Monaco 2,394.40 2,533.87
Switzerland, Germany and
Liechtenstein 2,394.40 2,533.87
Remainder of Europe 2,189.80 2,317.35
--------------------------------------------------------------------------------------------------
f) Remainder of the world 2,761.57 2,922.44
--------------------------------------------------------------------------------------------------
g) INMARSAT
Atlantic Ocean 4,497.93 4,759.93
Pacific Ocean 4,497.93 4,759.93
Indian Ocean 4,497.93 4,759.93
--------------------------------------------------------------------------------------------------
|
11
VIII. Exempt Calls
The following calls shall be exempt from payment:
a) to emergency service numbers
b) to operators to request long-distance communication or to file
complaints
c) to use information services
d) calls to the telex information service
e) to test the terminal equipment of any subscriber at numbers
161,162,163 (telex)
f) to transmit telegrams using 121.
12
REPUBLIC OF VENEZUELA. Dr. ASTRID CAROLINA GOMEZ DE RODRIGUEZ NOTARY PUBLIC (1)
TWENTY-FIVE OF THE MUNICIPALITY LIBERTADOR OF THE FEDERAL DISTRICT. Caracas,
February 21, 2000. 189th and 140th. This is the Annex and/or plan referred in
the document drafted by Dr. EUNISIS MORENO DE PASCHER, ESQ., enrolled in the
national register for attorneys under No. 8292, submitted for Authentication and
Devolution as per form No. 40019 dated 2/18/2000. Signed on this same date by
the authorized representatives: ALBERTO EMERICH ESQUEDA TORRES and GUSTAVO
ROOSEN, inserting it under No. 25, Book 23, of the Books of Authentications
carried by this Notary.
[signatures and stamps follow]
NOTARY PUBLIC
By: /S/ DR. ASTRID CAROLINA DE RODRIGUEZ
-----------------------------------------
Dr. Astrid Carolina de Rodriguez
|
SIGNATORIES
By: /S/ ALBERTO EMERICH ESQUEDA TORRES
--------------------------------------
Alberto Emerich Esqueda Torres
(Minister of Infrastructure)
By: /S/ GUSTAVO ROOSEN
-----------------------
Gustavo Roosen
(CANTV President)
|
13
ANNEX E
"SPECIAL RATE ADJUSTMENT PROCEDURE"
For the purposes provided in Clause 31 of the Agreement with respect to monthly
reporting and monitoring of fluctuation in the aggregate effective rate of
exchange, in comparison with the projections agreed to among the parties, the
special adjustments which are applicable shall be determined based upon the
following Special Rate Adjustment Procedure. To such effect, the official data
to be utilized for determination of the aggregate effective rate of exchange
will be that published by Banco Central de Venezuela for each month of the
period.
Special Rate Adjustment Procedure.
(1) Determination of the effective aggregate rate of exchange (effective TCPA).
For purposes of verifying the level of the average effective aggregate rate of
exchange, the parties shall determine the average aggregate rate of exchange for
the year 2000 up to the month immediately prior to the analysis. To such
effect, the average rate of exchange at the close of each month of the elapsed
period shall be weighted with a peso equivalent to the calendar days of each
respective month and the result of the sum of the elements of each month shall
be divided among the total number of days elapsed in the year up to the month
immediately prior, including, as indicated below:
Effective TCPA = \\n=i-1\\ (Tc\\(n)\\ x D\\(n)\\)
--------------------
[SIGMA] Da\\(i-1)\\
\\n=i\\
Where:
\\i\\: month for which the report is prepared
Effective TCPA: Average aggregate rate of exchange up to month \\i-1\\
Tc\\(n)\\: Average effective rate of exchange at the close of month
\\n\\
D\\(n)\\: Calendar days in month n
Da\\(i-1):\\ Days in the aggregate from the January 1, 2000 to the
close of the month immediately prior to the report.
|
(2) Determination of deviation in the average aggregate rate of exchange.
The following is a comparison of the results obtained in point 1 above with
respect to the average aggregate rate of exchange agreed to for the month
immediately prior to preparation of the analysis as set forth in Clause 30 of
the Eighth Year Review Agreement.
To such effect, the following formula shall be used:
Percentage of registered variation = (effective TCPA / agreed TCPA - 1) x
100
(3) Procedure for the first rate adjustment.
(a) In the event that the previously determined registered variation
percentage is lower than 2.5%, the agreed rates shall remain
unchanged.
(b) If, to the contrary, the registered variation percentage falls between
2.5% and 7.5%, the Concessionaire may effect an adjustment to the
agreed rates, following verification and approval by CONATEL, using
the following factor:
Adjustment factor = 1 + (registered variation percentage - 2.5) / 100
The manner in which the new rates are calculated for each of the
services shall be as follows:
Adjusted rate \\(j)\\ = prior rate \\(j)\\ * adjustment factor
Where \\j\\ denotes each of the basic telecommunication services.
The resulting rates shall enter into effect one month after publication by the
Concessionaire in daily newpapers of national circulation in accordance with
Telecommunications Law.
(c) In the event the registered variation percentage exceeds 7.5%, it will
be necessary for both parties to review the agreement with respect to
general rate levels, in which case, the Republic shall approve any new
applicable rates by means of a Resolution issued to such effect.
(d) At the time a rate adjustment occurs, there shall also be a
readjustment of the agreed average aggregate rate of exchange, as set
forth in Clause 30 of the Eighth Year Review Agreement, in the
following manner:
Agreed adjusted TCPA =
agreed TCPA X (1 + registered variation percentage)
Where:
The registered variation percentage to be used shall be calculated for
the month prior to the analysis.
In this manner, any subsequent monthly verifications shall be realized
using the agreed adjusted TCPA.
(4) Procedure for subsequent adjustments.
Any subsequent adjustments shall follow the same form as the procedure
indicated in point 3, but shall use the agreed adjusted TCPA.
Adjustments shall only be deemed subsequent adjustments if the sum of
aggregate adjustments does not exceed 5%. In no event shall the sum of
aggregate adjustments for the year 2000 exceed 5%.
2
In the event aggregate adjustments exceed 5%, it will be necessary for
both parties to review the portion of the Agreement concerning general
rate levels in its entirety.
3
REPUBLIC OF VENEZUELA. Dr. ASTRID CAROLINA GOMEZ DE RODRIGUEZ, NOTARY PUBLIC (1)
TWENTY-FIFTH OF THE LIBERTADOR MUNICIPALITY OF THE FEDERAL DISTRICT. Caracas,
the twenty-first (21/st/) of February, 2000. 189(DEGREES) and 140(DEGREES). This
is the Annex and/or plan referred to in the document drafted by the attorney Dr.
EUNISIS MORENO DE PASCHER, inscribed in the legal registry under No. 8292,
presented for its Authentication and Devolution in accordance with form No.
40019, dated: 2/18/2000. Signed this same date by its grantors: ALBERTO EMERICH
ESQUEDA TORRES AND GUSTAVO ROOSEN, inserted under No. 25, Book 23, of the Books
of Authentication registered with this Notary.
[signatures and stamps follow]
NOTARY PUBLIC:
By: /s/ DR. ASTRID CAROLINA DE RODRIGUEZ
------------------------------------------
Dr. Astrid Carolina de Rodriguez
By: /s/ ALBERTO EMERICH ESQUEDA TORRES
--------------------------------------
Alberto Emerich Esqueda Torres
(Minister of Infrastructure)
By: /s/ GUSTAVO ROOSEN
-----------------------
Gustavo Roosen
(CANTV President)
|
4
OFFICIAL JOURNAL
OF THE BOLIVARIAN REPUBLIC OF VENEZUELA
------------------------------------------------------------------------------
Year CXXVII __ MONTH V Caracas, Tuesday, February 22, 2000 Number 36,897
------------------------------------------------------------------------------
Summary
-------
|
National Constitutional Assembly
Law which authorizes the National Executive to Contract and Execute Public
Credit Operations - (See No. 5 424 Extraordinario of the Official Journal of the
Bolivarian Republic of Venezuela, dated 12/29/99) (This summary nullifies the
publication in Official Journal No. 36 859 dated 12/29/99).
National Legislative Commission
Decree which establishes Regulation of the Functions of the National Legislative
Commission.
Presidency of the Republic
Decree No. 686 which appoints the citizen Jose Luis Perisse Seoane as
Viceminister of Infrastructure Management. (Reprinted due to a material error
by the publisher)
Ministry of the Interior and Justice
Resolution appointing the citizen Coronel (Army) Cesar Osvelio Mendez Gonzalez
as Coordinator of Administrative Matters for the Ministry of the Interior and
Justice, with title of General Director.
Resolution appointing citizen Cesar Osvelio Mendez Gonzalez, Coordinator of
Administrative Matters for the Ministry of the Interior and Justice, the
responsibility of management of funds.
Ministry of Finance
Resolution appointing the citizen Adolfo Castillo Noguera as General Director of
the Office of Information, effective as of January 3, 2000. (Reprinted due to a
material error by the publisher)
Resolution appointing the citizen Rosalba Aristimuno de Garrido as Director of
the General Bureau of the Secretary of the Ministry.
Superintendency of Banks and Other Financial Institutions
Resolution delegating to citizen Jose Darbisi Torin, Coordinator of Inspections,
the power to sign legal instruments and documents related thereto.
Resolution delegating to the citizen Maria Elena Fumero Mesa, Legal Advisor, the
power to sign legal instruments and documents related thereto.
Superintendency of Insurance
Resolution appointing those citizens mentioned therein as members of the
National Insurance Board, which is the advisory body of the Superintendency of
Insurance.
Ruling which nullifies the administrative act contained in Resolution No. 2163,
which revokes the authorization for Luis Alberto Torres to act as an insurance
agent.
Ministry of Health and Social Development
Resolution appointing the citizen Dr. Ely Saul Gonzalez Diaz, as General
Coordinator of the Health Project among the Ministry of Health and Social
Development, the World Bank and the Inter-American Development Bank.
Ministry of the Infrastructure
Resolution establishing a rate system for basic telephone service nationally,
which includes two adjustments: the first, beginning as of the month following
publication of the rates established in this Resolution by CANTV in two daily
newpapers with national circulation; and the second, beginning as of June 16,
2000.
Fiscal General of the Republic
Resolution appointing the citizen and attorney Lisbeth Da Costa Rois as Chief of
the Department of Technical-Scientific Consultation.
Resolution appointing the citizen Mariana Palomares Morales as Chief of
Coordination of Attention to Public Matters.
Resolution appointing the citizen and attorney Carmen Teresa Alvarez Valladares
as third Joint Counselor in the Office of Human Rights.
Resolution appointing the citizen and attorney Mariela Hurtado, second Joint
Counselor in the Office of Human Rights.
National Electoral Board
Official Notices
National Legislative Commission
The National Legislative Commission
In exercise of the powers granted by the National Constitutional Assembly, by
means of the Decree governing the Method of Transfer of Public Power, published
in the Official Journal of the Republic of Venezuela number 36,859, dated
December 29, 1999.
Decree
as follows:
REGULATION OF THE FUNCTIONS OF THE NATIONAL LEGISLATIVE COMMISSION
CHAPTER I
NATURE, DOMICILE AND TERM
Article 1. Nature and Term. The National Legislative Commission appointed by
the National Constitutional Assembly shall exercise in a provisional status
until the effective installation of the National Assembly, all jurisdictional
and competent authority attributed by the Decree governing the Method of
Transfer of Public Power, published in the National Journal of the Republic of
Venezuela number 36,859 dated December 29, 1999 by the Decree governing
Expansion of the Jurisdictional Authority of the National Legislative Commission
published in the Official Journal of the Republic of Venezuela No. 36,884 dated
February 3, 2000, and by this Regulation.
Article 2. Headquarters. The National Legislative Commission shall meet in the
City of Caracas, in the Palacio Federal Legislativo. It may under exceptional
circumstances meet in a different location or in another city of the Republic by
agreement of an absolute majority of its members.
Chapter II
EXECUTIVE BOARD
Article 3. Composition; Elections; Term. The National Legislative Commission
shall have an Executive Board composed of a President and two Vice Presidents
elected from among the Legislators present at the meeting for election of
officers, in a public vote, and shall be those who receive the most votes from
the Legislators present. The members of the Executive Board shall hold office
until the installation of the National Assembly.
Article 4. Presidential Powers. The President of the National Legislative
Commission shall have the following powers:
1. Convening ordinary and special meetings of the National Legislative
Committee.
2. Opening, extending, suspending and concluding meetings.
3. Providing an agenda and order of the day for each meeting.
4. Conducting proceedings in accordance with these Regulations and exercising
control over any Legislators who infringe these Regulations.
2
5. Coordinating, jointly with the First Vice President, the functions of the
National Legislative Commission, its Subcommittees and the Secretary.
6. Directing administrative and personnel services jointly with the Second Vice
Presidents, and preparing data and matters related to implementation of the
budget of the National Legislative Committee.
Republic of Venezuela
MINISTRY OF FINANCE
Superintendency of Insurance
Years 189/th/ and 140/th/
Caracas, 2/14/2000 Number FSS-0143
Superintendent of Insurance
|
As to the use of the powers conferred by Article 36, First Paragraph of the Laws
of Insurance and Reassurance Companies, in accordance with Articles 36, 37 and
38 therein and Article 30 of the General Regulations of the Laws of Insurance
and Reassurance Companies.
With respect to the memorandum dated January 27, 2000 of the National Insurance
Board, with the participation of the Superintendency of Insurance, that the
citizens Oscar Rojas Ugueto and Javier Alcorta, principal and substitute
members, respectively, have resigned their positions as representatives of the
reassurance sector before the National Insurance Board.
With respect to the memorandum dated January 27, 2000 of the National Insurance
Board in which the Superintendency of Insurance is informed of the list of four
(4) proposed candidates for the reassurance sector to become substitute members
of the National Insurance Board.
Resolved
To appoint as members of the National Insurance Board, the advisory body of the
Superintendency of Insurance, not affiliated with the Ministry of Finance, and
on behalf of the Reassurance Companies, as of the date of publication of this
Resolution until the appointment of a new National Insurance Board, the persons
indicated below:
Principal:
Daniel Porras Boada, Venezuelan, of legal age, domiciled in Caracas, holder of
citizen identification card No. 2,100,875.
Substitutes:
Wilfredo Silva Pimentael, Venezuelan, of legal age, domiciled in Caracas, holder
of citizen identification card No. 3,666,875.
Humberto Filorio, Mexican, of legal age, domiciled in Caracas, holder of citizen
identification card No. 82,199,638.
Communicate and Publish
Morelia J. Corredor
Superintendent of Insurance
MINISTRY OF HEALTH AND SOCIAL DEVELOPMENT
Bolivarian Republic of Venezuela
Ministry of Health and Social Development
Number 086 As of the 18/th/ of February of the year 2000 189/th/ and 140/th/
At the behest of the citizen President of the Republic and in accordance with
the provisions of Article 4, Section 3, Article 6, Section 2 and Article 36 of
the Administrative Career Law, and pursuant to Resolution No. 1368 dated
1/13/93, citizen Dr. Ely Saul Gonzalez Diaz, holder of citizen's identification
card No. 5,623,816, is hereby appointed General Coordinator of the Health
Project among the Ministry of Health and Social Development, the World Bank, and
the Inter-American Development Bank, in substitution of Dr. Jorge
3
Diaz Polanco, who has assumed another assignment.
Resolution No. 262-99, dated 6/8/99, is hereby waived.
Communicate and Publish
Gilberto Rodriguez Ochoa
Ministry of Health and Social Development
MINISTRY OF THE INFRASTRUCTURE
Bolivarian Republic of Venezuela
Ministry of the Infrastructure
No. 023 Caracas, February 21, 2000 189/th/ and 140/th/
Resolution
|
In accordance with the provisions of numeral 8 of Article 37 and Article 48 of
the Decree and with the scope and force of the Organic Law of the Central
Administration; in accordance with the provisions of Article 14 of the Law of
Telecommunications and in observance of the provisions of Clause 22 of the
Concession Agreement entered into October 14, 1991, as amended on November 4,
1991, between the Republic of Venezuela and Compania Anonima Nacional Telefonos
de Venezuela (CANTV), with respect to the eighth (8/th/) year review of the
period of limited competition provided for under such agreement, and of the
Agreement entered into between the same parties dated February 21, 2000; this
Office
Resolves:
I
Rating Method
Article 1: The following method for computing rates for basic domestic
telephone service is hereby established, which shall consist of two adjustments:
the first, beginning as of the month following publication of the rates
established in this Resolution by CANTV in two daily newpapers with national
circulation; and the second, beginning as of June 16, 2000.
Article 2: The following maximum rates for Private Telephone Service are
approved until June 15, 2000 and from June 16 forward:
1. Connection to the network:
Until June 15 From June 16
(a) Right to subscription:
-Residential Bs 44,442.36 Bs 47,031.15
-NonResidential Bs 87,450.21 Bs 92,544.22
-PBX Bs 198,779.20 Bs 10,358.17
-CPA Bs 238,079.38 Bs 251,947.60
(with or without direct entry discount)
(b) Installation of telephone:
-Main residential Bs 43,746.46 Bs 46,294.73
-Aux. residential Bs 12,861.37 Bs 13,610.55
-Main nonresid. Bs 47,373.32 Bs 50,053.66
-Aux. nonresid. Bs 15,855.63 Bs 16,779.22
-PBX Bs 50,133.37 Bs 53,053.66
-CPA Bs 50,133.37 Bs 53,053.66
|
(c) Team terminal Bs 23,540.30 Bs 24,941.53
(d) Compensation to caller for inadvertent disconnection:
-Residential Bs 15,801.91 Bs 16,722.38
-Nonresidential Bs 18,042.58 Bs 19,093.57
2 Basic rental
(a) Mandatory basic residential telephone plans:
Free minutes Basic Rental Basic Rental
Until June 15 As of June 16
------------- -------------
Plan A 40 Bs 4,752.30 Bs 5,028.88
Plan B 65 Bs 7,291.20 Bs 7,715.55
Plan C 90 Bs 8,200.65 Bs 8,677.92
Plan F 2500 Bs40,212.60 Bs42,555.00
|
Maximum amounts for prepayment plan:
Until June 15 As of June 16
------------- -------------
Amount per minute Bs 60.32 Bs. 63.83
|
4
With respect to the prepayment plan, the sum fixed for minimum consumption over
a period of sixty days is Bs 10,000.00.
During the year 2000, CANTV must maintain effective the obligatory offering
plans provided in this Resolution and may not under any circumstance modify Plan
F identified above.
(b) Optional complementary plans:
Free Minutes Initial Basic Rental
------------ --------------------
Plan D 360 Bs 13,404.20
Plan E 600 Bs 18,095.67
|
Plans D and E, as well as any other Optional Complementary Plan implemented by
CANTV in the year 2000, may be modified by CANTV without the need for additional
authorization or approval beyond that established herein, provided it maintains
a basic rental rate which does not exceed:
Maximum basic rental amounts for optional complementary plans
January to June 15 From June 16
------------------ ------------
Basic Rental Bs 53,616.80 Bs 56,740.00
|
In the event there exist modifications to the essential elements of the optional
complementary plans, the optional complementary plans shall be published one
month prior to entering into effect in two daily newspapers of national
circulation for three consecutive days; the National Telecommunications
Commission (CONATEL) shall receive the same notice at the same time and all
regularly billed users of CANTV shall likewise be informed.
Callers subscribing to the existing plans prior to the time this resolution
enters into effect shall be automatically reclassified in the following manner:
Existing Plan Substitute Plan
------------- ---------------
Basic Plan Plan A
Intermediate Plan Plan B
Advanced Plan Plan C
|
Residential subscribers may request a change of plan at their convenience up to
a maximum of two opportunities within a single year with no additional charge.
Beginning with and including the third such change and for each additional
change during the same period CANTV may charge a minimum fee of four thousand
Bolivares (Bs 4,000.00).
(c) Nonresidential Customers:
Until June 15 From June 16
------------- ------------
Main Telephone Bs 14,074.41 Bs 14,894.25
Auxiliary Telephone Bs 1,741.74 Bs 1,843.20
|
(d) PBX (Monthly rental for each urban line without signal quotas)*
Until June 15 From June 16
------------- ------------
Bs 23,709.97 Bs 25,091.09
(e) CPA (with or without direct entry-monthly rental discount for urban lines)
Until June 15 From June 16
------------- ------------
Bs 40,262.76 Bs 42,608.08
|
(f) CPA per assigned extension
Until June 15 From June 16
------------- ------------
Bs 240.88 Bs 254.91
|
* The PBX private facilities with only a single line shall be considered
nonresidential telephones for purposes of this Resolution.
3. Local Use.
(a) Residential customers.
Amount per Minute
(Bolivares per minute or fraction thereof)
Mandatory
Offering Plans Until June 15 From June 16
-------------- ------------- ------------
Plan A Bs 29.56 Bs 31.28
Plan B Bs 20.91 Bs 22.13
Plan C Bs 19.10 Bs 20.21
|
5
Plan F (amount per additional minute)
1 to 500 minutes Bs 6.70 Bs 7.09
501 to
1000 minutes Bs 6.03 Bs 6.38
1001 to
1500 minutes Bs 5.70 Bs 6.03
1501 to
2000 minutes Bs 5.36 Bs 5.67
2001 minutes
or more Bs 5.03 Bs 5.32
Optional Complementary Plans
Plan D Bs 18.77 ---
Plan E Bs 17.09 ---
|
The amounts in additional minutes provided in Plan F, with respect to the volume
of consumption, shall be uniformly applied to all minutes which exceed the level
of the free minutes established in this Resolution.
(b) Nonresidential customers:
Amount per minute (Bolivares per minute or fraction thereof)
Until June 15 From June 16
------------- ------------
Bs 25.07 Bs 26.53
4. Teleamigo service:
Until June 15 From June 16
------------- ------------
Complete package Bs 5,084.08 Bs 5,380.23
Call waiting Bs 2,554.76 Bs 2,703.58
Conference calls Bs 2,554.76 Bs 2,703.58
Rapid dialing Bs 2,554.76 Bs 2,703.58
Blocked calls Bs 2,933.78 Bs 3,104.68
Installation charge Bs 2,900.93 Bs 3,069.91
Key change service Bs 2,170.99 Bs 2,297.46
|
5. Domestic Long Distance Service (DDN)
A single rate is established for residential and nonresidential callers to all
destinations within the domestic territory of:
Normal Rate Bs/minute Bs 128.63
Reduced Rate Bs/minute Bs 109.34
The normal rate shall apply to business days during the hours between 6:00 a.m.
and 7:00 p.m.
The reduced rate shall apply to business days during the hours between 7:01 p.m.
and 5:59 a.m., and on holidays and weekends shall apply to a 24-hour day.
Domestic Long Distance Calls shall be billed for each second of duration.
Single charge for operator service for Domestic Long Distance Calls:
Until June 15 From June 16
------------- ------------
Bs 829.94 Bs 878.29
|
6. Other miscellaneous services
Unless otherwise indicated, the charges reflected below will apply to each use
of service:
Until June 15 From June 16
------------- ------------
(a) Principal
telephone
reconnection
- Residential Bs 8,594.59 Bs 9,095.23
- Nonresidential Bs 10,026.67 Bs10,610.73
(b) Internal move Bs 10,367.24 Bs10,971.14
(c) External move
- To the same zone
or sector Bs 45,105.22 Bs47,732.62
- To a different
zone or sector Bs 66,849.05 Bs70,743.03
(d) Maintenance:
- Repositioning
terminal
equipment Bs 23,540.30 Bs24,911.53
(e) Directory
Listing Service
- Number change Bs 7,524.05 Bs 7,962.33
- Unlisted number
service (monthly
charge) Bs 896.50 Bs 948.72
- Change from
unlisted to
directory listing Bs 3,207.35 Bs 3,394.18
- Directory
correction Bs 0.00 Bs 0.00
- Repetition in
directory Bs 666.00 Bs 704.79
(f) Change
of name Bs 6,966.39 Bs 7,372.19
6
|
(g) Number
linking Bs 96.36 Bs 101.98
(h) Unlinking of
numbers
(per line) Bs 1,161.08 Bs 1,228.71
|
Article 3.- The following maximum rates are approved until June 15, 2000 and
from June 16 forward for Public Telephone Service:
1. Domestic Use:
(a) Amount per minute of local use:
Until June 15 From June 16
------------- ------------
Public Telephones:
TPM, TPT &
Teletasa Bs 20.91 Bs 22.13
Special Public
Telephones Bs 42.22 Bs 44.68
|
(b) Amount per signal for Domestic Long Distance public telephones (DDN):
Normal Rate Bs 21.44
Reduced Rate Bs 18.22
(c) Frequency of signals for Domestic Long Distance (DDN):
One (1) signal for each ten (10) seconds
2. International Long Distance Service (LDI):
The same rates shall apply to minutes of use indicated by countries
participating in the International Direct Dial (DDI) telephonic service.
3. Credit Card Services:
Initial charge Until June 15 From June 16
-------------- ------------- ------------
Local Use Bs 155.81 Bs 164.88
LDN Use Bs 398.26 Bs 421.45
LDI Use Bs 821.41 Bs 869.25
|
Article 4.- The following maximum rates are approved until June 15, 2000 and
from June 16 forward for Leased Public Telephone Service:
Until June 15 From June 16
------------- ------------
Local Use Bs 42.22 Bs 44.68
Maintenance fee Bs 14,074.41 Bs 14,894.25
Free minutes 60 60
|
Rates applied to leased telephone use shall be the same as those provided for
Domestic Long Distance and International Long Distance use.
Article 5. The following maximum rates are approved until June 15, 2000 and
from June 16 forward for Domestic Telex Service:
1. Network connection:
Until June 15 From June 16
------------- ------------
(a) Reimbursable
security deposit:
- Regular caller Bs 200,369.56 Bs 212,041.17
- PBX caller (for
each principal
line) Bs 255,128.56 Bs 269,990.17
- Regular remote
caller Bs 200,369.56 Bs 212,041.17
(b) Installation of
principal line:
- Regular or
regular remote
caller Bs 22,774.31 Bs 24,100.92
- PBX caller (for
each principal
line) Bs 30,490.87 Bs 32,266.98
(c) Reconnection
(shall not apply in
cases of suspension
that are the fault
of caller) Bs 0.00 Bs 0.00
2. Network access
Basic Monthly
Rental Until June 15 From June 16
------ ------------- ------------
- Regular caller Bs 5,094.87 Bs 5,391.65
- PBX caller (for
each principal
line) Bs 6,968.64 Bs 7,374.56
- Regular remote
caller Bs 4,977.91 Bs 5,267.88
3. Use:
Domestic Telex Service:
Until June 15 From June 16
------------- ------------
Amount per
signal Bs 10.64 Bs 11.26
|
7
4. Frequency of Telex Signal:
Normal rate Special rate
Segment Kilometers per per
------- ---------- --- ---
1 0 to 40 7.5 sec. 12.0 sec.
2 41 to 90 5.0 sec. 8.0 sec.
3 91 to 170 4.0 sec. 5.5 sec.
4 171 to 300 3.0 sec. 4.5 sec.
5 301 to 500 2.5 sec. 4.0 sec.
6 more than
500 2.0 sec. 3.5 sec.
|
The Normal Rate shall apply Monday thru Friday from 7 a.m. to 6:59 p.m. The
Special Rate shall apply Monday thru Friday from 7 p.m. to 6:59 a.m., and on
Saturdays, Sundays and holidays such rate shall apply to a 24 hour day.
Article 6.- The following maximum rates are approved until June 15, 2000 and
from June 16 forward for services specified below:
Until June 15 From June 16
------------- ------------
External move Bs 23,837.80 Bs 25,226.36
Change of name Bs 12,140.09 Bs 12,847.26
|
Article 7.- The following maximum rates are approved until June 15, 2000 and
from June 16 forward for International Telephone Service:
1. International Direct Dial (DDI):
Destination Bs./Minute
----------- ----------
USA/Puerto Rico 403.14
Colombia 440.00
Canada 575.00
Spain 525.00
Italy - Vatican 425.00
United Kingdom 570.00
Peru 500.00
Mexico 510.00
Argentina 543.00
Ecuador 580.00
Brazil 510.00
Portugal 410.00
France 515.00
Dominican Republic 525.00
Chile 580.00
Germany 580.00
Cuba 770.00
Panama 770.00
Curacao 760.00
Switzerland 580.00
Aruba 760.00
Bolivia 60.00
Rest of Central America 60.00
Rest of the Antilles 760.00
Greece 510.00
Uruguay 850.00
Rest of South America 850.00
Scandinavia 540.00
Japan 490.00
Hong Kong 740.00
Rest of East Asia 740.00
Rest of West Asia 740.00
Rest of Europe 580.00
Belgium 550.00
Israel 995.00
Taiwan 995.00
Rest of the World 1,000.00
|
2. Maritime telephone communications between Venezuela and ships associated with
the Inmarsat Satellite network:
Zone Until June 15 From June 16
---- ------------- ------------
Atlantic Bs 5,848.30 Bs 6,188.97
Pacific Bs 5,848.30 Bs 6,188.97
Indian Bs 5,848.30 Bs 6,188.97
|
The rates contemplated by the International Telephone Service shall be applied
by operators (LDI) in the same manner as dispatched through the International
Direct Dial (DDI) system. In the case of service by DDI, the rate charged will
be based upon effective duration of the communication, with the understanding
that fractions of minutes shall be counted as whole minutes.
The service dispatched by LDI operators in the station-to-station mode shall
only be offered when the respective call cannot be made directly by the caller
through DDI.
3. Operator Service Charges:
Operator charges shall be applied to all callers who are members of the
International Direct Dial (DDI) system, whether person-to-person or station-to-
station in the following manner:
Until June 15 From June 16
------------- ------------
Bs 1,466.44 Bs 1,551.86
|
8
Article 8.- The following maximum rates are approved until June 15, 2000 and
from June 16 forward for International Telex Service:
Destination
-----------
(Bs. per minute of use)
Until June 15 From June 16
------------- ------------
a) North America:
-United States 1,536.53 1,626.03
-Canada 1,536.53 1,626.03
-Mexico 2,762.01 2,922.89
b) Central America:
-Panama 2,619.35 2,771.93
-Rest of Central
America 2,619.35 2,771.93
c) Antilles:
-Cuba 2,164.47 2,290.55
-Dominican
Republic 2,164.47 2,290.55
-Rest of the
Antilles 2,164.47 2,290.55
d) South America:
- Chile 2,762.01 2,922.89
- Peru 2,419.83 2,560.79
- Ecuador 2,762.01 2,922.89
- Colombia 2,762.01 2,922.89
- Bolivia 2,351.56 2,488.54
- Brazil 2,750.32 2,910.52
- Argentina 2,419.83 2,560.79
- Uruguay 2,419.83 2,560.79
- Rest of South
America 2,419.83 2,560.79
e) Europe:
- Italy and
The Vatican 2,419.83 2,560.79
- Portugal 2,432.00 2,573.66
- Spain 2,432.00 2573.66
- France and
Monaco 2,394.40 2,533.87
- Switzerland.
Germany and
Liechtenstein 2,394.40 2,533.87
- Rest of Europe 2,189.80 2,317.35
f) Rest of the
world: 2,761.57 2,922.44
g) Inmarsat:
Atlantic 4,497.93 4,759.93
Pacific 4,497.93 4,759.93
Indian 4,497.93 4,759.93
|
II
Final Provisions
Article 9.- Excluded from payment are calls made:
1. To emergency service numbers.
2. To operators to request long distance calls or to file claims.
3. To use information services.
4. To use telex information services.
5. To test terminal equipment of any caller through the numbers 161, 162, 163
(telex).
6. To send telegrams using the number 121.
Article 10.- Authorization for special rate adjustments resulting pursuant to
the procedure for Special Rate Adjustments provided in clause 31 of the Eighth
Year Review Agreement entered into between the Republic and Compania Anonima
Nacional de Telefonos de Venezuela dated _________, provided that all such rate
adjustments have been verified and approved by the National Telecommunications
Commission (CONATEL).
Article 11.- For purposes of this Resolution, holidays shall be those days
specified in the Law of National Holidays and the Organic Labor Laws.
Article 12.- The rates fixed in this Resolution shall become effective one (1)
month from the date of publication referred to in Article 14 of the Law of
Telecommunications and in accordance with the provisions established in Article
1 of this Resolution.
Article 13.- The rates provided in this Resolution shall remain in force until
November 27, 2000. However, if new rates applicable to the rate-free period
have not been established by November 27, 2000, the rates provided in this
Resolution shall continue in effect until December 31, 2000, or until such time
as competent public authorities establish a new rate schedule for operators of
basic telephone services.
Communicate and publish
9
ALBERTO EMERICH ESQUEDA TORRES
Minister of Infrastructure
FISCAL GENERAL OFFICE OF THE REPUBLIC
Bolivarian Republic of Venezuela
Public Ministry
Office of the General Fiscal Agency of the Republic
Caracas, February 14, 2000
Resolution
No. 47
JAVIER ELECHIGUERRA NARANJO, Fiscal General of the Republic, in exercise of the
faculties provided in Articles 1 and 15 of the Organic Law of the Public
Ministry and 37 of Statutes of the Ministry of Public Personnel, as decreed in
Resolution No. 60 dated 3/4/99, published in the Official Journal of the
Republic of Venezuela No. 36.654 of the same date, by virtue of this Resolution,
does hereby appoint the citizen attorney CARMEN TERESA ALVAREZ VALLADARES,
holder of citizen's identification card no. 6,931,175, to fill the position of
JOINT COUNSELOR III in the Bureau of Human Rights, a subdivision of the General
Sectorial Department for Defense of Citizen's Rights of this Office, which
position is currently vacant, who previously performed the position of Joint
Counselor II in the above referenced bureau.
This appointment shall become administratively effective as of February 16,
2000.
Communicate and publish
JAVIER ELECHIGUERRA NARANJO
Fiscal General of the Republic
FISCAL GENERAL OFFICE OF THE REPUBLIC
Bolivarian Republic of Venezuela
Public Ministry
Office of the General Fiscal Agency of the Republic
Caracas, February 14, 2000
Resolution
No. 48
JAVIER ELECHIGUERRA NARANJO, Fiscal General of the Republic, in exercise of the
faculties provided in Articles 1 and 15 of the Organic Law of the Public
Ministry and 37 of Statutes of the Ministry of Public Personnel, as decreed in
Resolution No. 60 dated 3/4/99, published in the Official Journal of the
Republic of Venezuela No. 36.654 of the same date, by virtue of this Resolution,
does hereby appoint the citizen attorney MARIELA HURTADO, holder of citizen's
identification card no. 10,800,122, who previously performed the position of
Joint Counselor 8 in the Bureau of Doctrine and Inspection, to fill the position
of JOINT COUNSELOR II in the Bureau of Human Rights, a subdivison of the General
Sectorial Department for Defense of Citizen's Rights of this Office, in
substitution of the attorney Carmen Teresa Alvarez Valladares, who has vacated
said position.
This appointment shall become administratively effective as of February 16,
2000.
Communicate and publish
JAVIER ELECHIGUERRA NARANJO
Fiscal General of the Republic
10
METHODOLOGY FOR MEASURING QUALITY OF SERVICE PARAMETERS
1. ACCESSIBILITY TO TELEPHONE SERVICE
1.1 WAITING TIME TO OBTAIN SERVICE.
Annual average of the time elapsed between the request (date of commercial
approval) and the installation of service (date of completion of the service
order). Delays attributable to the customer and/or third parties (municipal
and/or national regulatory agencies) are not computed, but are duly documented
for verification. Only service requests for domiciles within the area of local
coverage are considered for computation and high risk zones (as defined by
competent persons) are excluded.
a.- FORM OF MEASUREMENT: Measured by means of the CANTV service order system.
b.- VARIABLES USED AS INDICATORS:
b.1.- The sum of waiting time, in days, to satisfy service orders.
b.2.- Total satisfied service orders.
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
b.1 / b.2
d.- POINT OF MEASUREMENT:
The files of satisfied service orders.
e.- SIZE OF SAMPLING:
All satisfied service orders.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
Monthly, considering the orders satisfied during a year, until the close of the
month.
g.- REPORTS:
Total monthly aggregate delivered quarterly. Results at domestic level.
h.- PERIOD USED AS OBJECTIVE:
Annual, at the domestic level, evaluated quarterly, where the monthly results
are not larger than the annual objective plus permitted deviation.
i.- OBSERVATIONS:
In the event any of the exclusions shall apply, the waiting time for obtaining
service shall begin to be counted upon surpassing the following:
No physical presence (outside the area of local coverage of the
Facility).
High risk zones (insecurity of personnel in installations and
equipment of CANTV), as defined by competent persons.
Conditions under which the available technology, as authorized for
CANTV, cannot be attended.
Conditions under which municipal and/or national regulations impede
providing service using the authorized available technology.
2
1.2.- WAITING LIST FOR OBTAINING SERVICE
Percentage of requests pending that are more than one month old, beginning as of
the date of commercial approval of the customer request, excluding the cases
outlined in item i of this point.
a.- FORM OF MEASUREMENT: Measured by means of the CANTV service order system.
b.- VARIABLES USED AS INDICATORS:
b.1.- The number of requests pending which are outstanding for more than one
month.
b.2.- The total of requests pending.
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
(b.1 / b.2) *100
d.- POINT OF MEASUREMENT:
The files of pending service orders.
e.- SIZE OF SAMPLING:
All pending service requests which are outstanding for more than one month.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
Monthly, considering the requests pending as of the close of the month.
g.- REPORTS:
Total monthly aggregate delivered quarterly. Results at the national level.
h.- PERIOD USED AS OBJECTIVE:
Annual, at the national level, evaluated quarterly, where the monthly results
are not larger than the annual objective plus permitted deviation.
i.- OBSERVATIONS:
Pending requests falling in the following areas shall be excluded from the total
outstanding:
No physical presence (outside the area of local coverage of the
Facility).
High risk zones (insecurity of personnel in installations and equipment of
CANTV), as defined by competent persons.
Conditions under which the available technology, as authorized for CANTV,
cannot be attended.
Conditions under which municipal and/or national regulations impede
providing service using the authorized available technology.
3
1.3 PERCENTAGE OF REQUESTS TO BE ATTENDED IN ZONES WITHOUT A PHYSICAL PRESENCE.
Percentage of pending service requests to be attended in places where CANTV does
not have a physical presence as of December 31, 1999, and which have not been
registered before that date. The attention to such requests shall be regulated
by a plan which CANTV shall present to CONATEL. Zones lacking a physical
presence shall be defined as geographical areas in which neither a transformer
facility nor an external plant of CANTV exist.
a.- FORM OF MEASUREMENT: Measured by means of the CANTV service order system and
the plan established by CANTV for this purpose.
b.- VARIABLES USED AS INDICATORS:
b.1.- The sum of satisfied service orders, as established in the plan.
b.2.- The total number of service orders located in places where CANTV lacks a
physical presence, registered as of December 31, 1999, plus those incorporated
into the plan as effected through the provisions established in item i of this
section.
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
(b.1 / b.2) * 100
d.- POINT OF MEASUREMENT:
The files of satisfied service orders.
e.- SIZE OF SAMPLING:
The total number of service orders located in places where CANTV lacks a
physical presence, registered as of December 31, 1999, plus those incorporated
into the plan as effected through the provisions established in item i of this
section.
f.- TIME AND FREQUENCY OF MEASUREMENTS.
Monthly, in accordance with a performance schedule.
g.- REPORTS:
Total monthly aggregate delivered quarterly. Results at the national level. At
the close of each month they shall indicate the percentage of requests attended
in areas in which the plan was utilized and at the close of each quarterly
period they shall indicate the progress of the scheduled works.
h.- PERIOD USED AS OBJECTIVE:
Annual
i.- OBSERVATIONS:
The plan shall be presented by CANTV to CONATEL no later than the second two-
week period of January and shall be evaluated quarterly. This plan shall include
a schedule of works to be performed in order to attend to 50% of the registered
pending requests as of the end of the year 1999 in zones lacking a physical
presence. The plan shall reflect the date of the conclusion of the work, the
zone to be covered, the maximum number of requests to be attended and a schedule
4
of planned monthly installation. Additionally, in the event new requests are
presented in zones where CANTV lacks a physical presence, which together with
those registered as of December 31, 1999 shall equal or exceed one hundred fifty
(150) requests within a geographical area having a radius of 1.5 kilometers, a
feasibility study shall be undertaken in accordance with CANTV's permitted
technology, and within a period of between 45 and 60 days CANTV and CONATEL
shall clarify and define the terms of its incorporation into the plan.
When requests are eliminated for causes attributable to the customer which can
be proved and audited, CANTV may tabulate any new requests attended to in the
areas established in the plan as satisfying the objectives. In the event
sufficient requests are not presented from these areas, the difference may be
tabulated for purposes of achieving the objectives, maintaining as a base for
calculations the number of requests registered through December 31, 1999 in all
zones where CANTV does not have a physical presence as of such date, plus those
which result from adjustments to the plan.
5
2.- RETAINABILITY OF THE TELEPHONE SERVICE
2.1 ACTUAL PROBLEMS REPORTED FOR EACH 100 LINES IN SERVICE
Percentage of actual problems which were reported for each 100 lines in service,
per month.
a.- FORM OF MEASUREMENT:
Measured by means of CANTV's problem control system.
b.- VARIABLES USED AS INDICATORS:
b.1.- The total number of actual breakdowns, reported by customers during the
month being measured.
b.2.- The total number of lines in service at the end of the month, derived from
the report on plant capacity and utilization.
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
(b.1 / b.2) *100 (For calculation of the annual objective, determine the
average of the values obtained for variables b.1 and b.2 for each month of the
year).
d.- POINT OF MEASUREMENT:
The problem control system of CANTV.
e.- SIZE OF SAMPLING:
All Actual breakdowns reported by customers during the month being measured.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
Measured for 24 hours during business days, excluding holidays of CANTV.
g.- REPORTS:
Total monthly aggregate, delivered quarterly. Results drawn discriminately at
the national level by Operating Division.
h.- PERIOD USED AS OBJECTIVE:
Annual, national level, maximum monthly, conducted by Operating Division,
evaluated quarterly.
i.- OBSERVATIONS:
Actual reported problems are defined as any breakdown that is detected as a
result of a complaint or claim by a customer, and which upon investigation is
determined to have affected service and is the responsibility of CANTV.
6
2.2 PERCENTAGE OF BREAKDOWNS REPAIRED WITHIN 24 TO 48 HOURS.
Percentage of breakdowns that were repaired in less than 24 to 48 hours during
business days.
a.- FORM OF MEASUREMENT:
Measured by means of CANTV's problem control system.
b.- VARIABLES USED AS INDICATORS:
b.1.- The number of actual breakdowns reported by customers repaired within 24
hours following the time the report was received by CANTV.
b.2.- The number of actual breakdowns reported by customers repaired within 48
hours following the time the report was received by CANTV.
b.3.- The number of actual breakdowns reported by customers.
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
(b.1 / b.3) *100 (For calculation of the annual objective, determine the
average of the values obtained for variables b.1, b.2 and b.3 for each month of
the year).
d.- POINT OF MEASUREMENT:
The problem control system of CANTV.
e.- SIZE OF SAMPLING:
All actual breakdowns reported by customers.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
Measured for 24 hours during business days, excluding holidays of CANTV.
g.- REPORTS:
Total monthly aggregate, delivered quarterly. Results drawn discriminately at
the national level by Operating Division.
h.- PERIOD USED AS OBJECTIVE:
Annual, national level, maximum monthly, conducted by Operating Division,
evaluated quarterly.
i.- OBSERVATIONS:
When the nature of the breakdown requires an agreement for the time of repair
and, at the customer's request, a date is fixed, the time is tabulated as of the
moment the agreement is reached until the repair is completed.
7
2.3 AVERAGE TIME TO REPAIR BREAKDOWNS
The sum of the time elapsed, in hours, as of the moment the actual breakdown was
reported until completion of the repair, divided by the total number of actual
breakdowns repaired as reported by customers.
a.- FORM OF MEASUREMENT:
Measured by means of CANTV's problem control system.
b.- VARIABLES USED AS INDICATORS:
b.1.- The sum of the time elapsed, in hours, as of the time the actual
breakdown was reported until completion of the repair.
b.2.- The total number of actual breakdowns repaired, reported by customers.
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
(b.1 / b.2)
|
d.- POINT OF MEASUREMENT:
The problem control system of CANTV.
e.- SIZE OF SAMPLING:
All repaired actual breakdowns reported by customers.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
Measured for 24 hours during business days, excluding holidays of CANTV.
g.- REPORTS:
Total monthly aggregate, delivered quarterly. Results drawn discriminately at
the national level by Operating Division.
h.- PERIOD USED AS OBJECTIVE:
Annual, national level, maximum monthly, conducted by Operating Division,
evaluated quarterly.
i.- OBSERVATIONS:
When the nature of the breakdown requires an agreement for the time of repair
and, at the customer's request, a date is fixed, the time is tabulated as of the
moment the agreement is reached until the repair is completed.
8
3. QUALITY OF NETWORK FUNCTIONABILITY
3.1 PERCENTAGE OF CALLS COMPLETED FOR LOCAL TRAFFIC, NATIONAL LONG DISTANCE AND
INTERNATIONAL LONG DISTANCE
Percentage of attempted calls, correctly dialed, that are successfully connected
to the party called, which shall include cases when the party called answers,
rings with no answer, is busy, an answering machine answers, a recorded
announcement machine answers, a suspended subscriber tone is received or it is a
free call.
a.- FORM OF MEASUREMENT:
Fixed facilities, analog and digital, and a sampling of mobile facilities, shall
be measured with "MCOR" equipment or any similar equipment which may be
acquired.
b.- VARIABLES USED AS INDICATORS:
b.1.- Completed local calls: calls completed by MCOR equipment whose first
digit is not "0" or "1".
b.2.- Attempted local calls: calls attempted by MCOR equipment that have
received sufficient digits to be completed and whose first digit is not "0" or
"1".
b.3.- Completed domestic long distance calls: calls completed by MCOR
equipment whose two first digits fall between "02" and "09".
b.4.- Attempted domestic long distance calls: calls attempted by MCOR
equipment that have received sufficient digits to be completed and whose two
first digits fall between "02" and "09".
b.5.- Completed international calls: calls completed by MCOR equipment whose
two first digits are "00".
b.6.- Attempted international calls: calls attempted by MCOR equipment that
have received sufficient digits to be completed and whose two first digits are
"00".
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
All facilities will be weighed in accordance with the number of attempted MCOR
calls or calls using similar equipment, for local traffic, domestic long
distance and international long distance. This value is obtained by measuring
dispersion of traffic at the national level taken at digital facilities, using
the annual average from the prior year. The average value obtained each month
of the year shall be used to calculate the annual average.
c.1.- Percentage of Completed Local Calls: (b.1/b.2)* 100
c.2.- Percentage of Completed Domestic Long Distance Calls: (b.3/b.4)* 100
9
|
c.3.- Percentage of Completed International Calls: (b.5/b.6)* 100
|
A weighing function expressing the number of analog and digital customers
existing monthly at the Plant shall be applied to the three cases above.
d.- POINT OF MEASUREMENT:
At the local facility of origin.
e.- SIZE OF SAMPLING:
All fixed facilities and all mobile facilities, the mobile facilities having a
minimum of two measurements annually.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
A minimum of seven continuous days a month, 24 hours a day.
g.- REPORTS:
Total monthly calculation, delivered quarterly. Results drawn discriminately at
the national level by Operating Division.
h.- PERIOD USED AS OBJECTIVE:
Annual, national level. Monthly minimum, evaluated quarterly.
i.- OBSERVATIONS:
The number of customers used for weighing completed calls shall be taken from
the Capacity and Utilization Report prepared by the Plant on a monthly basis.
While measuring the indicator "Receiving a Dial Tone", there shall be an
interruption for one hour in each facility (between 10:00 and 12:00), as with
the measurement of the indicator "Percentage of Completed Calls for Local
Traffic, Domestic Long Distance and International Long Distance", in order for
the sampling to be significant.
10
4. OPERATOR SERVICE EFFICIENCY
4.1 AVERAGE WAITING TIME FOR OPERATOR TO ANSWER
Average time, measured in seconds, that operators delay in answering calls from
users: Problem Reporting Service (15), Customer Attention Center (80021515),
Domestic Long Distance (100), Information (103), International Long Distance
(122) and Reverse Charges Center (101).
4.1.1 PROBLEM REPORTING SERVICE (15)
The average time, measured in seconds, that Problem Reporting Service Operators
delay in answering calls from users.
a.- FORM OF MEASUREMENT:
Calls reporting problems are measured by an Automated Call Distributor.
b.- VARIABLES USED AS INDICATORS:
b.1.- The sum total of waiting time, measured in seconds, from the moment that
calls from Users enter the Automated Call Distributor until they are answered by
Operators or parties being called by Users.
b.2.- Total number of calls received (sum total of calls answered and
abandoned).
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
(b.1/b.2) To calculate monthly objectives, variables b.1 and b.2 are measured
during the corresponding month. To calculate annual objectives, variables b.1
and b.2 are measured in the aggregate during the year.
d.- POINT OF MEASUREMENT:
The entry of the call into the Automated Call Distributor.
e.- SIZE OF SAMPLING:
Total number of calls.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
From the moment that calls from Users enter the Automated Call Distributor,
during business days, except for CANTV holidays.
g.- REPORTS:
Total monthly calculation, evaluated quarterly and measured annually. Results
at national level.
h.- PERIOD USED AS OBJECTIVE:
Annual, national level, evaluated quarterly.
11
4.1.2 CUSTOMER ATTENTION CENTER
The time, measured in seconds, that the customer waits to receive the operator's
attention once this option has been selected on the system.
a.- FORM OF MEASUREMENT:
When a call is answered on the automated system, the customer has the
possibility of being attended by an operator by dialing the corresponding
option, transfering his or her own call to the Automated Call Distribution
Center and computing the time as of that moment, measured by a statistical
package, until the operator answers or the user abandons the call.
b.- VARIABLES USED AS INDICATORS:
b.1.- The sum total of waiting time, computed as of the moment that calls are
received by the Automated Call Distribution Center until they are answered by
Operators or the User abandons the call.
b.2.- Total number of calls received by the Automated Call Distribution Center.
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
b.1/b.2
d.- POINT OF MEASUREMENT:
Statistical package used by the Automated Call Distribution Center.
e.- SIZE OF SAMPLING:
Total number of calls received by the Automated Call Distribution Center.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
From the time a call enters the call waiting line, until answered by an operator
or abandoned by the user; from 7:30 a.m. to 7:00 p.m., Monday to Friday, and
from 8:00 a.m. to 2:00 p.m. on Saturdays. CANTV holidays are excluded.
g.- REPORTS:
Total monthly calculation, evaluated quarterly and measured annually. Results
at national level.
h.- PERIOD USED AS OBJECTIVE:
Annual.
12
4.1.3 DOMESTIC LONG DISTANCE SERVICE (100), DOMESTIC REVERSE CHARGES SERVICE
(101), INFORMATION (103) AND INTERNATIONAL LONG DISTANCE (122)
Average time, measured in seconds, during which Domestic Long Distance (100),
Domestic Reverse Charges Service (101), Information (103) and International Long
Distance (122) operators delay in answering calls from Users.
a.- FORM OF MEASUREMENT:
Calls for Information Service (103) are measured by the Automated Call
Distributor of the Directory Assistence System. Calls for National Long
Distance (100 and 101) and International (122) are measured by their respective
digital facilities.
b.- VARIABLES USED AS INDICATORS:
b.1.- The sum total of waiting time measured in seconds: the percentage of
answered calls received in X seconds (where X is the annual objective of each
service) are converted into average answer time using a conversion program based
on the tables of Erlang C. Luego; the daily call volume shall be multiplied by
the average answer time. The results shall be aggregated to derive a monthly
total.
b.2.- Total number of calls received monthly.
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
b.1/b.2, for each of the services. In calculating the monthly objective,
variables b.1 and b.2 are measured during the corresponding month. In
calculating the annual objective, variables b.1 and b.2 are measured in the
aggregate during the year.
d.- POINT OF MEASUREMENT:
From entry of the call into the call waiting line.
e.- SIZE OF SAMPLING:
Total number of calls.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
From the time a call enters the call waiting line, during business days, from
six (6) in the morning until midnight of the same day. CANTV holidays are
excluded.
g.- REPORTS:
Total calculated monthly, delivered quarterly. Aggregate results at national
level.
h.- PERIOD USED AS OBJECTIVE:
Annual, nationally, maximum monthly with evaluation quarterly.
i.- OBSERVATIONS:
When statistical data are not available due to exceptional circumstances,
calculations shall be taken from data available for the corresponding month.
Supporting data shall be Annexed with the respective justifications. In the
case of Domestic Reverse Charges Service (101), the same
13
methodology as Long Distance Service shall be used until new technology is
implemented and the parties agree on the appropriate manner of calculation.
14
4.2. PERCENTAGE OF CALLS ANSWERED FROM TRAFFIC TO OPERATOR SERVICES
Percentage of calls answered by different operator services. "Calls answered" is
defined as those calls which are ultimately answered by either a human operator
or by robot.
a.- FORM OF MEASUREMENT:
At digital facilities, using statistical packages; at analog facilities, by
manual statistical sampling.
b.- VARIABLES USED AS INDICATORS:
b.1.- Calls answered: in accordance with operator services.
b.2.- Calls attempted: calls attempted for each service operator which have
received a sufficient number of digits to be received..
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
(b.1/b.2)* 100
d.- POINT OF MEASUREMENT:
At the local center of origin.
e.- SIZE OF SAMPLING:
All fixed digital facilities and the size of the statistical sample for analog
facilities.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
Five business days of each month, 24 hours per day.
g.- REPORTS:
Total calculated monthly, delivered quarterly. Results drawn discriminately at
national level by Operating Division.
h.- PERIOD USED AS OBJECTIVE:
Annual, nationally, minimum monthly with evaluation quarterly.
i.- OBSERVATIONS:
The sample model to be used at analog facilities shall be defined by agreement
among the parties. While this model is being defined, measurements shall only be
taken at digital facilities. In the case of the Customer Attention Center,
reports will not be delivered until a sample statistical model and the objective
to be used are defined.
In the case of the Domestic Reverse Charges Service (101), measurements will be
taken during the first quarter of the year 2000 in order to determine the
objective to be used for that year; no reports will be delivered during this
quarterly period.
15
5.- EFFECTIVENESS OF BILLING
5.1.- BILLING CLAIMS
Claims arising from each 100 invoices, per month.
5.1.1.- CLAIMS FOR CANTV'S OWN SERVICES
a.- FORM OF MEASUREMENT:
Billing claims sent to customer attention points which are directed to CANTV for
reception, expedited via the Attention to Claims System.
b.- VARIABLES USED AS INDICATORS:
b.1.- Total number of claims arising from billing, except those arising from
services rendered by third parties (Infolin, 900 Service, Telcel, Movilnet,
Infonet, Digitel, Elca and others that may be used), as well as claims for
overpayment and rates claims.
b.2.- Total number of bills issued.
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
(b.1/b.2)* 100 In calculating the monthly objective, variables b.1 and b.2
shall be measured during the corresponding month. In calculating the annual
objective, variables b.1 and b.2 shall be measured in the aggregate for such
year.
d.- POINT OF MEASUREMENT:
Attention to Claims System.
e.- SIZE OF SAMPLING:
Total billing claims arising from services performed by CANTV and total billing
invoices issued by the Billing System.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
Monthly
g.- REPORTS:
Total calculated monthly, delivered quarterly. Results at national level.
h.- PERIOD USED AS OBJECTIVE:
Annual, nationally, maximum monthly with evaluation quarterly.
i.- OBSERVATIONS:
(1) CANTV shall present quarterly an itemized breakdown of claims per type of
service, as additional information. These reports shall be presented using
absolute values, registered and converted to billing claims.
(2) A Billing Claim shall be understood to mean any claim based on customer
disagreement with one or various charges reflected in the same invoice from
CANTV.
(3) Exceptional cases which shall not be considered in the computation of this
indicator include significant adjustments caused by the "Procedure which
corrects errors created by the conversion of digits associated with the
millennium change (Y2K Project)", as well as the implementation of
16
the "Regulatory Numbering Framework" or "National Numbering Plan" which are in
effect. In such cases, CANTV shall notify the Regulatory Agency of any problems
sustained, their impact and the appropriate corrective action plan.
(4) The origin and processing of claims shall be determined by CANTV through
its "Procedure for Investigation of Billing Claims", which may be reviewed by
the Regulatory Agency at its discretion.
17
5.1.2. THIRD PARTY CLAIMS
a.- FORM OF MEASUREMENT:
Billing claims sent to customer attention points which are directed to CANTV for
reception, expedited via the Attention to Claims System.
b.- VARIABLES USED AS INDICATORS:
b.1.- Total number of claims arising from billing, except those arising from
services rendered by third parties (Infolin, 900 Service, Telcel, Movilnet,
Infonet, Digitel, Elca and others that may be used), but excepting claims of
overpayment and rate claims.
b.2.- Total number of bills issued.
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
(b.1/b.2)* 100 In calculating the monthly objective, variables b.1 and b.2 shall
be measured during the corresponding month. In calculating the annual objective,
variables b.1 and b.2 shall be measured in the aggregate for such year.
d.- POINT OF MEASUREMENT:
Attention to Claims System.
e.- SIZE OF SAMPLING:
Total billing claims arising from services performed by Third Parties and total
billing invoices issued by the Billing System.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
Monthly
g.- REPORTS:
Total calculated monthly, delivered quarterly. Results at national level.
h.- PERIOD USED AS OBJECTIVE:
Annual, nationally, with evaluation quarterly.
i.- OBSERVATIONS:
(1) During the first quarter of the year 2000, and following evaluation of
performance indicators, the parties shall agree on objectives that will govern
subsequent quarters in 2000.
(2) CANTV shall present quarterly an itemized breakdown of claims per provider
as additional information. These reports shall be presented using absolute
values, registered and converted to billing claims.
(3) A Billing Claim shall be understood to mean any claim based on customer
disagreement with one or various charges reflected in the same invoice from
CANTV.
(4) Exceptional cases which shall not be considered in the computation of this
indicator include significant adjustments caused by the "Procedure which
corrects errors created by the conversion of digits associated with the
millennium change (Y2K Project)", as well as the implementation of the
"Regulatory Numbering Framework" or "National Numbering Plan" which are in
effect. In such cases, CANTV shall notify the Regulatory Agency of any problems
sustained, their impact and the appropriate corrective action plan.
18
(5) The origin and processing of claims shall be determined by CANTV through
its "Procedure for Investigation of Billing Claims", which may be reviewed by
the Regulatory Agency at its discretion.
19
5.2.- REGULAR BILLING TIME
The number of days elapsed as of the time International and Domestic Long
Distance calls are made until the time such calls are billed.
a.- FORM OF MEASUREMENT:
Determined based on days elapsed from the date of the call until the close of
the cycle during which such call was billed.
b.- VARIABLES USED AS INDICATORS:
b.1.- Total number of international and domestic long distance calls billed
over a period of less than 45 days.
b.2.- Total number of international and domestic long distance calls billed.
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
(b.1/b.2)* 100 In calculating the monthly objective, variables b.1 and b.2
shall be measured during the corresponding month. In calculating the annual
objective, variables b.1 and b.2 shall be measured in the aggregate for such
year.
d.- POINT OF MEASUREMENT:
Database of the Billing System.
e.- SIZE OF SAMPLING:
Total number of calls billed during the measurement period.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
Monthly
g.- REPORTS:
Total calculated monthly, delivered quarterly. Results at national level.
h.- PERIOD USED AS OBJECTIVE:
Annual.
i.- OBSERVATIONS:
(1) The calculation used to obtain the indicator shall be based on the total
number of days elapsed from the date calls are made until the time the billing
process is concluded with respect to such bills.
(2) The measurement of this indicator shall not include services provided by
third parties or international reverse charges calls.
(3) Exceptional cases which shall not be considered in the computation of this
indicator include significant adjustments caused by the "Procedure which
corrects errors created by the conversion of digits associated with the
millennium change (Y2K Project)", as well as the implementation of the
"Regulatory Numbering Framework" or "National Numbering Plan" which are in
effect. In such cases, CANTV shall notify the Regulatory Agency of any problems
sustained, their impact and the appropriate corrective action plan.
20
1.- METHODOLOGY FOR FORMULATING THE OBJECTIVES FOR THE "TIME TO ESTABLISH A
CALL" INDICATOR
The "Time to Establish a Call" is the time that elapses from the moment the last
digit is dialed until an answering tone or signal is received. The answering
tones or signals which shall be considered are as follows: ringing signal, busy
signal, nonexisting line signal, congested circuit tone, answering machine,
recorded message or answer by robot or operator.
a.- FORM OF MEASUREMENT:
Manual Measurement, with a stopwatch or wrist watch, of calls made to different
types of traffic (Intra, Inter, DDN, DDI, Mobile Cellular Phone and Special
Services). A test matrix will be produced to assure that the calls are carried
out.
b.- SELECTION OF SAMPLING:
For each week of measurement, 7 digital facilities (AXE, EWSD, NEAX, Micro-1000,
SED and 5ESS) and 3 analog facilities (ARF, Pentaconta y Mobiles) of different
technologies shall be selected in accordance with the proportions in which they
exist in the region.
c.- MEASURING PERIOD:
The 4 week period between 2/7/2000 and 3/3/2000.
d.- SIZE OF SAMPLING:
All measurements will be carried out in:
1. Capital Region
Intra Traffic: Digitals (21 calls); Analogs (9 calls)
Inter Traffic: Digitals (189 calls); Analogs (81 calls)
DDN Traffic: Digitals (189 calls); Analogs (81 calls)
DDI Traffic: Digitals (21 calls); Analogs (9 calls)
SE Traffic: Digitals (49 calls); Analogs (21 calls)
TMC Traffic: Digitals (84 calls); Analogs (36 calls)
2. Central Region
Intra Traffic: Digitals (21 calls); Analogs (9 calls)
Inter Traffic: (90 calls); Analogs (36 calls)
DDN Traffic: Digitals (189 calls); Analogs (81 calls)
DDI Traffic: Digitals (21 calls); Analogs (9 calls)
SE Traffic: Digitals (49 calls); Analogs (21 calls)
TMC Traffic: Digitals (84 calls); Analogs (36 calls)
3. Western Region
Intra Traffic: Digitals (21 calls); Analogs (9 calls)
Inter Traffic: Digitals (117 calls); Analogs (24 calls)
DDN Traffic: Digitals (189 calls); Analogs (81 calls)
DDI Traffic: Digitals (21 calls); Analogs (9 calls)
21
SE Traffic: Digitals (49 calls); Analogs (21 calls)
TMC Traffic: Digitals (84 calls); Analogs (36 calls)
4. Eastern Region
Intra Traffic: Digitals (21 calls); Analogs (9 calls)
Inter Traffic: Digitals (87 calls); Analogs (39 calls)
DDN Traffic: Digitals (189 calls); Analogs (81 calls)
DDI Traffic: Digitals (21 calls); Analogs (9 calls)
SE Traffic: Digitals (49 calls); Analogs (21 calls)
TMC Traffic: Digitals (84 calls); Analogs (36 calls)
e.- TIME AND FREQUENCY OF MEASUREMENTS:
During business days from 9 a.m. to 12 noon and 2 p.m. to 5 p.m.
f.- ANALYSIS OF RESULTS:
The results will be analyzed over the ten business days following the conclusion
of the final measurement, i.e., 3/8/2000 to 3/21/2000.
g.- ESTABLISHING OBJECTIVES:
In accordance with the analysis of the results, the different alternatives for
the achievement of objectives shall be presented within a period not exceeding 5
days.
h.- OBSERVATIONS:
. A matrix of test calls shall be Annexed
. The measurements shall be taken by answering machines, except in cases of
mobile cellular phones, CPA and special services.
. In the case of DDI calls, the measurements shall be taken by CANTV's
international center automatic answering machine.
|
22
CANTV
Switchboard Engineering & Maintenance Division
TEST MATRIX OF TIME TO ANSWER SIGNALS FROM COMPLETED CALLS
Start Time:
End Time:
Region: Western
-----------------------------------------------------------------------------------------------------------
INTRA INTER LDN DDI
------------------------------------------------------------------------------------------------------------------------------------
Facility Type ATT ARF ARF ITT NEAX EWSD SDE/MT MOV CPA AXE ATT EWSD NEAX ITT ARF MOV SDE MTEL DDI
------------------------------------------------------------------------------------------------------------------------------------
TIBISAY EWSD
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
LA LAGO ATT
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
Santa Barbara ATT
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
CABUDARE EWSD
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
CIUDAD OJEDA NEAX
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
URDANETA NEAX
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
La Mesa de MTEL
Chipire
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
PUNTO FIJO ARF
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
BARINAS ITT
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
|
-----------------------------------------------------------------------------------------------------------
INTRA INTER LDN DDI
------------------------------------------------------------------------------------------------------------------------------------
Facility Type ATT ARF ARF ITT NEAX EWSD SDE/MT MOV CPA AXE ATT EWSD NEAX ITT ARF MOV SDE MTEL DDI
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
CHIQUINQUIRA MOV
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
|
2
CANTV
Switchboard Engineering & Maintenance Division
TEST MATRIX OF TIME TO ANSWER SIGNALS FROM COMPLETED CALLS
Start Time:
End Time:
Region: Western
-----------------------------------------------------------------------------------------------------------
SPECIAL SERVICES TMC
---------------------------------------------------------------------------------------------------------------------------------
Facility Type 15 100 101 103 122 171 800-21515 012-8001901 014- 016- 018-
---------------------------------------------------------------------------------------------------------------------------------
TIBISAY EWSD
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
---------------------------------------------------------------------------------------------------------------------------------
LA LAGO ATT
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
---------------------------------------------------------------------------------------------------------------------------------
St Barbara ATT
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
---------------------------------------------------------------------------------------------------------------------------------
CABUDARE EWSD
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
---------------------------------------------------------------------------------------------------------------------------------
Ciudad Ojeda NEAX
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
---------------------------------------------------------------------------------------------------------------------------------
URDANETA NEAX
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
---------------------------------------------------------------------------------------------------------------------------------
CHIPIRE MTEL
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
---------------------------------------------------------------------------------------------------------------------------------
PUNTO FIJO ARF
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
---------------------------------------------------------------------------------------------------------------------------------
BARINAS ITT
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
---------------------------------------------------------------------------------------------------------------------------------
CHIQUINQUIRA MOV
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
---------------------------------------------------------------------------------------------------------------------------------
|
3
TEST MATRIX OF TIME TO ANSWER SIGNALS FROM COMPLETED CALLS
Start Time:
End Time:
Region: CAPITAL
---------------------------------------------------------------------------------------------------
INTRA INTER LDN DDI
---------------------------------------------------------------------------------------------------------------------------
Facility Type AXE ATT ARF ARF ITT EWSD MOV CPA AXE ATT EWSD NEAX ITT ARF MOV SDE MTEL DDI
---------------------------------------------------------------------------------------------------------------------------
FAJ. 472 AXE
---------------------------------------------------------------------------------------------------------------------------
Time Call 1
---------------------------------------------------------------------------------------------------------------------------
Time Call 2
---------------------------------------------------------------------------------------------------------------------------
Time Call 3
---------------------------------------------------------------------------------------------------------------------------
CHAC 261 AXE
---------------------------------------------------------------------------------------------------------------------------
Time Call 1
---------------------------------------------------------------------------------------------------------------------------
Time Call 2
---------------------------------------------------------------------------------------------------------------------------
Time Call 3
---------------------------------------------------------------------------------------------------------------------------
CHAG. 693 ATT
---------------------------------------------------------------------------------------------------------------------------
Time Call 1
---------------------------------------------------------------------------------------------------------------------------
Time Call 2
---------------------------------------------------------------------------------------------------------------------------
Time Call 3
---------------------------------------------------------------------------------------------------------------------------
TRINIDAD ATT
---------------------------------------------------------------------------------------------------------------------------
Time Call 1
---------------------------------------------------------------------------------------------------------------------------
Time Call 2
---------------------------------------------------------------------------------------------------------------------------
Time Call 3
---------------------------------------------------------------------------------------------------------------------------
FDA-762 EWSD
---------------------------------------------------------------------------------------------------------------------------
Time Call 1
---------------------------------------------------------------------------------------------------------------------------
Time Call 2
---------------------------------------------------------------------------------------------------------------------------
Time Call 3
---------------------------------------------------------------------------------------------------------------------------
PAST. 861 EWSD
---------------------------------------------------------------------------------------------------------------------------
Time Call 1
---------------------------------------------------------------------------------------------------------------------------
Time Call 2
---------------------------------------------------------------------------------------------------------------------------
Time Call 3
---------------------------------------------------------------------------------------------------------------------------
CARRIZAL EWSD
---------------------------------------------------------------------------------------------------------------------------
Time Call 1
---------------------------------------------------------------------------------------------------------------------------
Time Call 2
---------------------------------------------------------------------------------------------------------------------------
Time Call 3
---------------------------------------------------------------------------------------------------------------------------
CAOBOS-572 ARF
---------------------------------------------------------------------------------------------------------------------------
Time Call 1
---------------------------------------------------------------------------------------------------------------------------
Time Call 2
---------------------------------------------------------------------------------------------------------------------------
Time Call 3
---------------------------------------------------------------------------------------------------------------------------
FAJ-442 ITT
---------------------------------------------------------------------------------------------------------------------------
Time Call 1
---------------------------------------------------------------------------------------------------------------------------
Time Call 2
---------------------------------------------------------------------------------------------------------------------------
Time Call 3
---------------------------------------------------------------------------------------------------------------------------
SAN JOSE 375 MOV
---------------------------------------------------------------------------------------------------------------------------
Time Call 1
---------------------------------------------------------------------------------------------------------------------------
|
5
---------------------------------------------------------------------------------------------------
INTRA INTER LDN DDI
---------------------------------------------------------------------------------------------------------------------------
Facility Type AXE ATT ARF ARF ITT EWSD MOV CPA AXE ATT EWSD NEAX ITT ARF MOV SDE MTEL DDI
---------------------------------------------------------------------------------------------------------------------------
Time Call 2
---------------------------------------------------------------------------------------------------------------------------
Time Call 3
---------------------------------------------------------------------------------------------------------------------------
|
6
CANTV
Switchboard Engineering & Maintenance Division
TEST MATRIX OF TIME TO ANSWER SIGNALS FROM COMPLETED CALLS
Start Time:
End Time:
Region: CAPITAL
----------------------------------------------------------------------------------------------------------
SPECIAL SERVICES TMC
----------------------------------------------------------------------------------------------------------------------------------
Facility Type 15 100 101 103 122 171 800-21515 012-8001901 014- 016- 018-
----------------------------------------------------------------------------------------------------------------------------------
Faj. 472 AXE
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------------------
CHAC 261 AXE
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------------------
Chag. 693 ATT
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------------------
Trinidad ATT
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------------------
Fda-762 EWSD
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------------------
PAST. 861 EWSD
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------------------
Carrizal EWSD
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------------------
Caobos-572 ARF
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------------------
Faj-442 ITT
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------------------
|
-------------------------------------------------------------------------
SPECIAL SERVICES TMC
-----------------------------------------------------------------------------------------------
Facility Type 15 100 101 103 122 171 800-21515 012-8001901 014- 016- 018-
-----------------------------------------------------------------------------------------------
San Jose 375 MOV
-----------------------------------------------------------------------------------------------
Time " Call 1
-----------------------------------------------------------------------------------------------
Time " Call 2
-----------------------------------------------------------------------------------------------
Time " Call 3
-----------------------------------------------------------------------------------------------
|
TEST MATRIX OF TIME TO ANSWER SIGNALS FROM COMPLETED CALLS
Start Time:
End Time:
Region: CENTRAL
---------------------------------------------------------------------------------------------------------------
INTRA INTER LDN DDI
------------------------------------------------------------------------------------------------------------------------------------
Facility Type AXE ATT ARF ARF ITT EWSD MOV SDE/MT NEAX CPA AXE ATT EWSD NEAX ITT ARF MOV SDE MTEL DDI
------------------------------------------------------------------------------------------------------------------------------------
Calabozo AXE
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
La Romana AXE
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
Camoruco AXE
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
Pt. Ayacucho ATT
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
|
8
------------------------------------------------------------------------------------------------------------------------------------
San Felipe EWSD
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
San Fernando EWSD
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
NIRGUA NEAX
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
Maracay C. ARF
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
Acarigua ITT
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
El Consejo MOV
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
|
9
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
|
CANTV
Switchboard Engineering & Maintenance Division
TEST MATRIX OF TIME TO ANSWER SIGNALS FROM COMPLETED CALLS
Start Time:
End Time:
Region: CENTRAL
-----------------------------------------------------------------------
SPECIAL SERVICES TMC
--------------------------------------------------------------------------------------------------
Facility Type 15 100 101 103 122 171 800-21515 012-8001901 014- 016- 018-
--------------------------------------------------------------------------------------------------
Calabozo AXE
--------------------------------------------------------------------------------------------------
Time " Call 1
--------------------------------------------------------------------------------------------------
Time " Call 2
--------------------------------------------------------------------------------------------------
Time " Call 3
--------------------------------------------------------------------------------------------------
La Romana AXE
---------------------------------------------------- |
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