We are a leading credit card issuer and electronic payment services company with one of the most
recognized brands in U.S. financial services. Since our inception in 1986, we have grown to become one of the largest card issuers in the United States with $48.2 billion in managed receivables as of November 30, 2007. We are also a leader
in payments processing, as we are one of only two credit card issuers with its own U.S. payments network and the only issuer whose wholly-owned network operations include both credit and debit functionality. In 2007, we processed 3.8 billion
transactions through our signature card network (the Discover Network) and PULSE EFT Association (the PULSE Network or PULSE), one of the nations leading ATM/debit networks.
We issue credit cards in the United States under the Discover Card brand to various segments within the consumer and small business sectors. Most of our
cards offer a Cashback Bonus rewards program. In addition, we offer a range of banking products to our customers, including personal loans, student loans, certificates of deposit and money market accounts.
Discover Network cards currently are accepted at millions of merchant and cash access locations primarily in the United States, Mexico, Canada and the
Caribbean. In October 2004, the U.S. Department of Justice (DOJ) prevailed in its antitrust lawsuit (the DOJ litigation) against Visa U.S.A., Inc. (together with its predecessors, Visa) and MasterCard Worldwide
(together with its predecessors, MasterCard) which challenged their exclusionary rulesrules that effectively precluded us from offering network services to financial institutions. Since then, we have accelerated our network growth
by entering the debit market with the acquisition of the PULSE Network, and by signing card issuing agreements with a number of financial institutions. We also have significantly expanded our relationships with companies that provide merchants with
credit card processing services, which we believe will further increase the number of merchants accepting Discover Network cards.
In
addition, we issue credit cards on the MasterCard and Visa networks in the United Kingdom, the worlds second-largest credit card market. Our portfolio includes Goldfish, one of the United Kingdoms leading rewards credit cards, as well as
several Morgan Stanley-branded credit cards and a number of affinity credit cards. As of November 30, 2007, we had $4.4 billion of managed receivables in the United Kingdom. On February 7, 2008, we entered into an agreement to sell our
credit card business in the United Kingdom to Barclays Bank Plc. The closing is expected to occur by the end of our second quarter of 2008 and is subject to the satisfaction of a number of conditions. See Managements Discussion and
Analysis of Financial Condition and Results of OperationsSale of International Card Segment; First Quarter 2008 Charge for more information relating to the sale of our Goldfish business.
Our revenues (net interest income plus other income) have increased over the last three years, from $4.3 billion in 2005 to $5.1 billion in
2007, and net income was $589 million (which included a non-cash impairment charge of $279 million after tax related to our credit card business in the United Kingdom, also referred to as the Goldfish business), $1.1 billion, and $578 million for
the years ended November 30, 2007, 2006 and 2005, respectively. For additional financial information relating to our business and our operating segments, see Note 23: Segment Disclosures to the consolidated and combined financial statements and
for additional financial information concerning our geographic regions, see Note 25: Geographical Distribution of Loans to the consolidated and combined financial statements.
On June 30, 2007, we were spun-off from our former parent company, Morgan Stanley, through the distribution of our shares to its shareholders (the
Distribution). We became a subsidiary of Morgan Stanley in May 1997 as a result of the combination of Dean Witter, Discover & Co. and Morgan Stanley Group, Inc. The entity currently named Discover Financial Services was a
subsidiary of Sears, Roebuck and Co. (Sears) from 1960 until 1993, when it was part of the spin-off of Dean Witter Financial Services Group Inc. from Sears. The Discover Card business was launched in 1986.
We were incorporated in Delaware in 1960. Our principal executive offices are located at 2500 Lake Cook
Road, Riverwoods, Illinois 60015. Our main telephone number is (224) 405-0900.
Available Information
We are required to file current, annual and quarterly reports, proxy statements and other information required by the Securities Exchange Act of 1934, as
amended (the Exchange Act), with the SEC. You may read and copy any document we file with the SEC at the SECs Public Reference Room located at 100 F Street, N.E., Washington, DC 20549. Information on the operation of the Public
Reference Room may be obtained by calling the SEC at 1-800-SEC-0330. In addition, the SEC maintains an internet website at
http://www.sec.gov
, from which interested persons can electronically access our SEC filings.
We will make available free of charge through our internet site
http://www.discover.com
, our annual reports on Form 10-K, quarterly reports on
Form 10-Q, current reports on Form 8-K, proxy statements, Forms 3, 4 and 5 filed by or on behalf of directors, executive officers and certain large stockholders, and any amendments to those documents filed or furnished pursuant to the Exchange Act.
These filings will become available as soon as reasonably practicable after such material is electronically filed with or furnished to the SEC.
We also make available, on the Investor Relations page of our website, our (i) Corporate Governance Policies, (ii) Code of Ethics and Business Conduct and (iii) the charter of the Audit, Compensation, and Nominating and
Governance Committees of our Board of Directors. These documents will also be available in print without charge to any person who requests them by writing or telephoning: Discover Financial Services, Office of the Corporate Secretary, 2500 Lake Cook
Road, Riverwoods, Illinois 60015, U.S.A., telephone number (224) 405-0900.
Operating Model
We operate in three reportable segments: U.S. Card, Third-Party Payments and International
Card. On February 7, 2008, we announced that we had entered into a definitive sale and purchase agreement to sell our U.K. credit card business, which represents substantially all of the International Card segment, to Barclays Bank Plc. See
Managements Discussion and Analysis of Financial Condition and Results of OperationsSale of International Card Segment; First Quarter 2008 Charge for more information relating to the sale of our Goldfish business.
U.S. Card
From our inception in 1986 until
October 2004, we operated as a closed loop credit card business in which we performed all functions related to our credit card business by acting as the card issuer, network and merchant acquirer. As a result of the resolution of the DOJ
litigation, we recently began entering into agreements with a number of third-party merchant acquirers.
We issue Discover Cards through
our wholly-owned subsidiary Discover Bank. Cardmembers are permitted to revolve their balances and repay their obligations over a period of time and at an interest rate set forth in their cardmember agreements, which may be either fixed
or variable. The interest that we earn on revolving balances is our primary source of revenue from cardmembers. We finance these balances using a variety of debt instruments, including securitizations, from which we derive a significant portion of
our income. We also charge cardmembers other fees, including fees for late payment and for exceeding credit limits. In addition, we receive fees from merchants or merchant acquirers based on sales volume charged to Discover Network cards. We
recognize rewards cost as a reduction of discount and interchange revenue.
Where we have a direct relationship with the merchant, which is
the case with respect to our large merchants that represent a majority of Discover Card sales volume, we receive discount and fee revenue from merchants. Discount and fee revenue is based on pricing that varies due to a number of factors including
industry, special marketing arrangements, competitive pricing levels and size of merchant.
Where we do not have a direct relationship with the merchant, we receive interchange and assessment fees
from the merchant acquirer that settles transactions with the merchant. The amount of this fee is based on a standardized schedule and can vary based on the type of merchant or type of card (e.g., consumer vs. business).
The following chart shows the U.S. Card transaction cycle:
We also offer various products and services, such as Payment Protection, Identity Theft Protection, Wallet
Protection, Credit ScoreTracker and other cross-sell and fee-based products to our existing customer base.
Third-Party Payments
Our payments business includes the PULSE Network, as well as financial institutions that issue credit, debit and prepaid cards on the Discover Network.
When a financial institution joins the PULSE Network, debit cards issued by that institution can be used at all of the ATMs and PIN point-of-sale debit terminals that participate in the network, and the PULSE mark can be used on that
institutions debit cards and ATMs. In addition, financial institution participants may sponsor merchants and independent sales organizations to participate in the networks PIN POS and ATM debit service. A participating financial
institution assumes liability for transactions initiated through the use of debit cards issued by that institution, as well as for ensuring compliance with PULSEs operating rules and policies applicable to that institutions debit cards,
ATMs and, if applicable, sponsored merchants and independent sales organizations. PULSE derives its revenue from switch fees paid for PIN POS and ATM transactions routed to the PULSE Network for authorization, as well as membership and other fees
paid by participants in the network. We earn merchant discount and acquirer interchange revenue, net of issuer interchange paid, plus assessments and fees for processing transactions for third-party issuers of credit cards on the Discover Network.
The following chart shows the third-party payments transaction cycle:
International Card
Our international card issuing business differs from our U.S. card business in that we rely on third-party networks, historically the MasterCard Network, and more recently, as a member of Visa Europe, the Visa
Network. As a result, third parties maintain the relationships with merchants and pass customer charges on to our U.K. card issuing bank, Goldfish Bank Limited. As in the U.S. card business, we charge interest fees, late payment and overlimit fees
and fees for various other products and services.
The following table shows our International Card transaction cycle:
Marketing
The key functions performed in marketing include customer acquisition, product development, pricing
and analytics, customer management, advertising and brand management, rewards/Cashback Bonus, fee products and website management.
We seek creditworthy individuals by leveraging an integrated acquisition and risk management process. To acquire new customers, we use proprietary targeting and analytical models to identify attractive prospects and
match them with our product offerings. We employ multiple acquisition channels, including direct mail, internet, print advertising, direct response television and telemarketing.
Direct mail has historically accounted for the greatest proportion of new accounts, representing approximately 50% of new accounts acquired in 2007. We
focus on our account acquisition costs through product innovation, expanded creative testing, enhanced targeting/modeling and production efficiencies. Historically, telemarketing was also a significant channel but we have largely shifted to other
channels such as internet-acquired accounts.
Product Development
We continue to develop card features and benefits to attract and retain cardmembers and merchants, such as our popular 5% Cashback Bonus program where
cardmembers who sign up for this program earn 5% cash rewards in select retail categories. The category mix changes each quarter, allowing us to target different areas of cardmember spending each season, alert cardmembers to new places they can use
their cards and manage our rewards costs.
We have also relaunched several card products, including our 5% Gas Card (now known as the
Discover Open Road Card) and a redesigned Miles by Discover Card. In June 2006, we announced the launch of a small business credit card that offers cash rewards, distinctive control features and dedicated service. The Discover Motiva Card, launched
in March 2007, provides cardmembers with a full months interest as a reward each time they make six consecutive on-time payments. In 2007, we launched personal loan and student loan products, as well as the Discover Insurance Center.
Pricing and Analytics
We use
an analytical pricing strategy that provides competitive pricing for cardmembers and seeks to maximize revenue on a risk-adjusted basis. We assign specific annual percentage rates (APRs), fees and terms for different products and cardmembers,
including purchases, balance transfers and cash advances. We periodically assess individual-level behavior practices and use risk models to determine appropriate pricing terms for our cardmembers, providing lower promotional rates for some customers
while assessing higher rates for others who have demonstrated high-risk behaviors such as defaulting on their payments.
Customer Management
We actively work to increase sales and build loan balances of new and existing cardmembers by marketing to them through a variety of
channels, including mail, phone and online. Targeted offers may include balance transfers, fee products and reinforcement of our Cashback Bonus rewards program.
We also continue to improve our modeling and customer engagement capabilities, which we believe will help us offer the right products and pricing at the right time and through the right channels. Recent enhancements
include the development of a large prospect database, trade-line level data and a customer contact strategy and management system.
Advertising and
Brand Management
We maintain a full-service, in-house marketing and communications department charged with delivering
communications to foster customer engagement with our products and services. This helps us promote our brands, launch new products, supervise external agencies and provide integrated marketing communications.
Under our Cashback Bonus rewards program, we provide cardmembers with up to 1%
Cashback Bonus
, based upon their level and type of purchases. The amount of the
Cashback Bonus
generally increases as the
cardmembers purchases increase during the year. Cardmembers earn a full 1.0% once their total annual purchases exceed $3,000. Annual purchases up to $1,500 earn a 0.25%
Cashback Bonus
and purchases between $1,500 and $3,000 earn 0.50%.
Purchases made at certain warehouse clubs or discount stores earn a fixed Cashback Bonus reward of 0.25%. Cardmembers can earn additional rewards by participating in periodic 5% Get More promotions for select categories of merchants.
Cardmembers can choose from several card products that allow them to accelerate their cash rewards earnings based on how they want to use
credit. For example, the Discover Open Road Card provides 5%
Cashback Bonus
on the first $100 in gas and auto maintenance purchases each billing period.
Cardmembers who are not delinquent or otherwise disqualified may redeem Cashback Bonus rewards at any time in increments of $20, and cardmembers have the option to choose a statement credit, direct deposit, partner
gift card or charitable donation. When cardmembers choose to redeem their
Cashback Bonus
with one of our more than 100 merchant partners, they have the opportunity to increase their reward, up to double the reward amount.
Fee Products
We market several fee-based
products to our cardmembers, including the following:
Identity Theft Protection
. The most comprehensive identity theft monitoring service we offer includes an initial credit report, credit bureau file
monitoring, prompt alerts that help cardmembers spot possible identity theft quickly, and access to knowledgeable professionals who can provide information about identity theft issues or credit reports.
Payment Protection
. This service allows cardmembers to suspend their payments in the event of unemployment, disability or other life events for up to two
years. In most states, any outstanding balance up to $25,000 is cancelled in the event of death.
Wallet Protection
. This service offers one-call convenience if the cardmembers wallet is lost or stolen, including requesting cancellation and
replacement of the cardmembers credit and debit cards, monitoring the cardmembers credit files for 90 days, providing up to $100 to replace the cardmembers wallet, and if needed, lending the cardmember up to $1,000 in emergency
cash.
Credit ScoreTracker.
A comprehensive credit score tracking product offering Discover cardmembers resources that help them understand and monitor their credit
score. Credit ScoreTracker is specifically designed for score monitoring, alerting cardmembers when their score changes, allowing cardmembers to set a target score and providing resources to help them understand the factors that may be influencing
their score.
Cardmember Website
Cardmembers can register their accounts online at Discover.com, which offers a range of benefits and control features that allow cardmembers to customize their accounts to meet their own preferences and needs. Key
offerings include:
Online account services that allow cardmembers to customize their accounts, choose how and when they pay their bills, and create annual account summaries that
assist with budgeting and taxes;
Email reminders to help cardmembers avoid fees and track big purchases or returns;
Secure online account numbers that let cardmembers shop online without ever revealing their actual account numbers; and
ShopDiscover, an online portal where cardmembers automatically earn 520%
Cashback Bonus
when they shop at well-known online merchants.
Credit Risk
Risk management is a critical and fully integrated component of our management and growth
strategy. We have developed a risk management structure to manage credit and other risks facing our business.
Credit risk refers to the
risk of loss arising from borrower default when a borrower is unable or unwilling to meet their financial obligations to Discover. Our credit risk is generally highly diversified across millions of accounts without significant individual
exposures; accordingly, we manage risk on a portfolio basis. We have a risk committee that is composed of our senior management and is responsible for the establishment of criteria relating to risk management.
New Cardmembers
We subject all credit
applications to an underwriting process that assesses the creditworthiness of each applicant. In terms of identifying potential cardmembers, we give consideration to the prospective cardmembers financial stability, as well as ability and
willingness to pay.
Prospective cardmembers applications are evaluated using credit information provided by the credit bureaus and
other sources. Credit scoring systems, both externally developed and proprietary, are used to evaluate cardmember and credit bureau data. We assign credit lines to our cardmembers on the basis of risk level, income and expected card usage.
We use experienced credit underwriters to supplement our automated decision-making processes. Approximately 25% of all applications are
subject to manual review that covers the areas of key cardmember data verification, fraud prevention and approval of higher credit lines. We periodically review policies, procedures and processes to ensure accurate implementation.
Portfolio Management
Proactive management of
a cardmembers account is a critical part of credit management, and all accounts are subject to ongoing credit assessment. This assessment reflects information relating to the performance of the individuals Discover account as well as
information from a credit bureau relating to the cardmembers broader credit performance. This information is used as an integral part of credit decision-making as well as for management reporting purposes.
The measurement and management of credit risk is supported by scoring models (statistical evaluation models). At the individual cardmember level, we use
custom risk models together with generic industry models as an integral part of the credit decision-making process.
Depending on the
duration of the cardmembers account, risk profile and other performance metrics, the account may be subject to a range of account management treatments, for example, eligibility for marketing initiatives, authorization, increases or decreases
in retail and cash credit limits, pricing adjustments and delinquency strategies.
Cardmember Assistance
Authorizations
. Each transaction is subject to screening and approval through a proprietary point-of-sale decision system. This system utilizes
rules-based decision-making logic, statistical models and data integrity
checks to manage fraud and credit risks. Strategies are subject to regular review and enhancement to enable us to respond quickly to changing credit
conditions as well as to protect our cardmembers and the business from emerging fraud activity.
Proactive Account Management
. We
use a variety of collection and recovery strategies, with overdue delinquent accounts scored and segmented to tailor the collection approach. We employ predictive call campaigns, as well as offering payment programs for certain cardmembers to find
customized solutions that fit their financial situation. We offer tools such as payment email reminders, flexible payment plans and a collections website designed to educate and assist cardmembers with their payment needs. Our payment plans are
designed to help bring accounts out of delinquency or overlimit exposure.
Collections
. All monthly billing statements of accounts
with past due amounts include a request for payment of such amounts. These accounts also receive a written notice of late fee charges, as well as an additional request for payment, after the first monthly statement that reflects a past due amount.
Collection personnel generally initiate contact with cardmembers within 30 days after any portion of their balance becomes past due. The nature and the timing of the initial contact, typically a personal call or letter, are determined by a review of
the cardmembers prior account activity and payment habits. For higher risk accounts, as determined by statistically derived predictive models, telephone contacts may begin as soon as the account becomes past due. Lower risk cardmembers are
typically contacted by letter and further collection efforts are determined by behavioral scoring, financial exposure and the lateness of the payment.
We reevaluate our collection efforts and consider the implementation of other techniques as a cardmember becomes more days delinquent. We limit our exposure to delinquencies through controls within the authorizations
system and criteria based account suspension and revocation. In situations involving a cardmember with financial difficulties, we may enter into arrangements to extend or otherwise change payment schedules.
Recovery
. Credit card loans are charged-off at the end of the month during which an account becomes 180 days contractually past due. The only
exceptions are bankrupt accounts, deceased customers, accounts on payment hardship or settlement programs and fraudulent transactions, which are charged off earlier.
We use various recovery techniques and channels that include internal collection activities, use of collections agencies, legal action and sales of charged-off accounts and the related receivables. The timing and
choice of channel utilized are subject to a recovery optimization strategy that encompasses factors such as cost and duration against expected recovery effectiveness.
Fraud Prevention
We actively monitor cardmember accounts to prevent, detect, investigate and resolve fraud.
Our fraud prevention processes are designed to protect the security of cards, applications and accounts in a manner consistent with our cardmembers needs to easily acquire and use our products. Prevention systems handle the authorization of
application information, verification of cardmember identity, sales, processing of convenience and balance transfer checks and electronic transactions.
Our fraud detection program utilizes a variety of proven systems techniques to identify and halt fraudulent transactions, including neural and pattern recognition technology, rules-based decision-making logic, report
analysis and manual account reviews. Accounts identified by the fraud detection system are managed by proprietary software that integrates effective fraud prevention with customer centric service.
We currently manage over 70 million annual inbound service calls placed to 1-800-Discover. We are committed to answering calls within 60 seconds or
less and to providing one-call resolution.
We perform the functions required to service and operate cardmember credit
accounts, including new account solicitation, application processing, new account fulfillment, transaction authorization and processing, cardmember billing, payment processing, cardmember service and collection of delinquent accounts. We believe
that direct management of these functions reduces our customer attrition and is cost-effective.
Designed around customer and account
manager needs, our technology and systems enable our account managers to quickly access information in a manner that supports accurate and timely resolution of inquiries. We develop and maintain our infrastructure solutions with the flexibility to
change and adapt quickly to meet customer expectations and needs. In addition to our systems, we invest in our people, providing them with the training and work environment that facilitates their ability to build strong customer relationships.
Processing Services
Processing
Services is composed of four functional areas: card personalization/embossing, print/mail, remittance processing and check/document processing. Card personalization/embossing is responsible for the embossing and mailing of plastic credit cards for
new accounts, replacements and reissues, as well as gift cards. Print/mail specializes in statement and letter printing and mailing for merchants and cardmembers. Remittance processing handles account payments, check processing and product
enrollments.
Technology
We provide technology systems processing through a combination of owned and hosted data centers.
These data centers support our Discover and PULSE Networks, provide cardmembers with access to their accounts at all times and manage transaction authorizations, among other functions.
Our approach to technology development and management involves both third-party and in-house resources. We use third-party vendors for basic technology
services (e.g., telecommunications, hardware and operating systems). Each vendor participates in a formal selection process to ensure that we have partners who can provide us with a cost-effective and reliable technology platform. This approach
enables us to focus our in-house resources on building proprietary systems (e.g., for cardmember and merchant settlement, authorizations and customer relationship management) that we believe enhance our operations, improve cost efficiencies and help
distinguish us in the marketplace.
Discover Card Terms and Conditions
The terms and conditions governing our products vary by product and change
over time. Each cardmember enters into an agreement governing the terms and conditions of the cardmembers account. Discover Cards terms and conditions are generally uniform from state to state. The cardmember agreement permits us to
change the credit terms, including the annual percentage rates and the fees imposed on accounts, with notice to the cardmember. The cardmember has the right to opt out of the change of terms and pay their balance off under the old terms. Each
cardmember agreement provides that the account can be used for purchases, cash advances and balance transfers. Each Discover Card account is assigned a credit limit when the account is initially opened. Thereafter, individual credit limits may be
increased or decreased from time to time, at our discretion, based primarily on our evaluation of the cardmembers creditworthiness.
Discover Bank offers various features and services with the Discover Card accounts, including the Cashback Bonus reward described under MarketingRewards/Cashback Bonus. A cardmembers earned Cashback
Bonus rewards are recorded in a Cashback Bonus Account; eligible cardmembers may redeem their rewards in increments of $20.
Discover Card accounts generally have the same billing and payment structure, though there are some differences between the consumer and business credit
cards, as described below. Unless we waive the right to do so, we send a monthly billing statement to each cardmember who has an outstanding debit or credit balance. Cardmembers also can waive their right to receive a physical copy of their bill, in
which case they will receive email notifications of the availability of their billing statement online at the Discover Card Account Center. Discover Card accounts are grouped into multiple billing cycles for operational purposes. Each billing cycle
has a separate billing date, on which we process and bill to cardmembers all activity that occurred in the related accounts during the period of approximately 28 to 34 days that ends on that date.
We offer fixed and variable rates of periodic finance charges on accounts. Neither cash advances nor balance transfers are subject to a grace period.
Periodic finance charges on purchases are calculated on a daily basis, subject to a grace period that essentially provides that periodic finance changes are not imposed if the cardmember pays his or her entire balance each month. Certain account
balances, such as balance transfers, may accrue periodic finance charges at lower fixed rates for a specified period of time. Variable rates are indexed to the highest prime rate published in The Wall Street Journal on the last business day of the
month.
Additional Consumer Card Terms
. Each cardmember with an outstanding debit balance in his or her consumer Discover Card
account must generally make a minimum payment each month. If a cardmember exceeds his or her credit limit as of the last day of the billing period, we may include all or a portion of this excess amount in the cardmembers minimum monthly
payment. From time to time, we have offered and may continue to offer eligible cardmembers the opportunity to not make the minimum monthly payment, while continuing to accrue periodic finance charges, without being considered past due. A cardmember
may pay the total amount due at any time. We also may enter into arrangements with delinquent cardmembers to extend or otherwise change payment schedules, and to waive finance charges, fees and/or principal due, including re-aging accounts in
accordance with regulatory guidance. Income may be reduced during any period in which we offer cardmembers the opportunity to not make the minimum monthly payment or to extend or change payment schedules.
In addition to periodic finance charges, we may impose other charges and fees on Discover Card accounts, including cash advance transaction fees, late
fees where a cardmember has not made a minimum payment by the required due date, overlimit fees for balances that exceed a cardmembers credit limit as of the close of the cardmembers monthly billing cycle, balance transfer fees, returned
check fees, pay-by-phone fees and fees for balance transfers or other promotional checks that are returned by us due to insufficient credit availability.
For most consumer cards we use the two-cycle billing method for determining periodic finance charges. This means if a cardmember begins a billing cycle with no outstanding balance, makes purchases or other
transactions and then does not pay the outstanding balance in full by the payment due date, we impose finance charges beginning on the date transactions were posted to the account.
Terms and conditions may vary for other products, such as the Discover Business Card, Discover Motiva Card and our U.K. cards.
Payments and Merchant Relationships
Merchant Relationships
We support our growing base of merchants through a merchant acquiring model that includes direct relationships with the largest merchants in the United
States and outsourced arrangements with our merchant acquiring partners for small and mid-size merchants.
We have chosen to retain direct relationships with most of our largest merchant accounts because many
prefer dealing with us directly, we are able to retain the entire discount revenue from the merchant and we are able to capitalize on joint marketing programs and opportunities. Competitor networks and credit card companies typically do not enjoy
direct relationships with merchants.
Since mid-2006, Discover Network has worked with merchant acquirers to allow them to begin offering a
comprehensive payments processing package for small and mid-size merchants that includes consolidated servicing for Discover, Visa and MasterCard transactions. Integrated payments solutions provide these merchants with streamlined statementing and
customer service. In some cases, Discover has sold and will continue to sell small and mid-size merchant acquiring portfolios to third-party acquirers to facilitate integrated servicing and reduced costs. As we outsource merchant acquiring, we
expect to reduce our fee income and expenses.
In addition to our U.S.-based merchant acceptance locations, Discover Network cards also are
accepted (through relationships with in-country banks and processors) at many locations in Canada, Mexico and the Caribbean. Also, over the past two years we have signed reciprocal network agreements with China UnionPay and JCB that enable our
cardmembers to use their Discover Network cards in China and, eventually, in Japan.
Networks and Merchant Operations
Account Governance, Regulations and Specifications
. The terms of our direct merchant relationships are governed by a Merchant Services Agreement
(MSA). These MSAs also are accompanied by additional program documents that further define our network functionality and requirements, including operating regulations, technical specifications and dispute rules. To enable ongoing
improvements in our networks functionality and in accordance with industry convention, we publish updates to our program documents on a semi-annual basis. In a growing number of cases, particularly with small and mid-size merchants, the
merchants enter into agreements directly with a merchant acquirer, and not with Discover.
New Accounts
. Merchants can now apply to
accept all Discover Network Cards utilizing the same process used to accept all other card brands. To facilitate this process, Discover Network has partnered with all of the top acquirers in the industry. These acquirer partners perform credit
evaluations and screen applications against unacceptable business types and the Office of Foreign Asset Control Specifically Designated Nationals list. Once approved, the acquirer transmits an electronic file to Discover Network registering the new
merchants enabling transaction acceptance.
Transaction Processing
. Discover Network partners with a number of vendors to maintain
our secure and highly redundant connectivity that enables continuous support of POS authorizations. This connectivity also enables merchants to receive timely payment for their Discover Network card transactions.
Risk Management, Fraud Prevention and Compliance
. Discover Network operates systems and processes that seek to prevent fraud and ensure compliance
with our operating regulations. Our systems evaluate incoming merchant sales activity to identify abnormalities that require investigation prior to the initiation of settlement. Risk Management personnel are responsible for validating compliance
with our operating regulations and law, including enforcing our data security standards and our prohibitions against internet gambling and other illegal or otherwise unacceptable activities. Discover Network is a founding and current member of the
PCI Security Standards Council, LLC, and requires merchants and service providers to comply with the Payment Card Industry Data Security Standard.
Third-Party Payments and PULSE Network
Third-Party Payments Business
In October 2004, the U.S. Supreme Court declined to consider the appeal by Visa and MasterCard of a court ruling that would end years of anticompetitive
practices that had effectively prevented us from offering our
electronic payment products and services to other financial institutions. As a result of this ruling, third-party financial institutions are now able to
issue debit and credit cards and other card products on the Discover or PULSE Networks.
Following this ruling, we have signed third-party
issuing/distribution agreements for credit, debit and prepaid cards, including agreements with GE Money (to issue Wal-Mart and SAMS CLUB Discover Network cards), HSBC and a number of other financial institutions for issuance of card products
on the Discover Network.
PULSE Network
In January 2005, we strengthened our payment processing capabilities through the acquisition of the PULSE Network, one of the nations leading ATM/debit networks. PULSE links cardholders of more than 4,500 financial institutions with
over 265,000 ATMs as well as POS terminals located throughout the United States.
PULSEs primary source of revenue is transaction
fees charged for switching and settling ATM, PIN POS and signature debit transactions initiated through the use of debit cards issued by participating financial institutions. In addition, PULSE offers a variety of optional products and services that
produce income for the network, including signature debit processing, prepaid card processing and connections to other regional and national electronic funds transfer networks.
International Card Business
In 1999, we launched our international card issuing business in the
United Kingdom, the worlds second largest credit card market. Our U.K. business is focused primarily on rewards-based offerings. Our model has been to establish local resources and capabilities in all functions, but leverage our capabilities
and scale in the United States by actively transferring skills, applications and best practices to the U.K. market. For example, our business has an operations center in Scotland that performs all key customer service and collections functions with
its own technology platform tailored for international markets, but processing is conducted in the United States. The recent migration of technology and risk systems in-house to the United States and away from an outsourced local provider has
substantially reduced the cost per account. We expect to continue to have a higher cost structure than some of our competitors due to their larger scale. Given the widespread acceptance of MasterCard and Visa in Europe, we currently issue our U.K.
cards on the MasterCard and Visa networks.
In 2006, Discover made two acquisitions: the Goldfish credit card business from Lloyds TSB Bank
Plc and several card portfolios from Liverpool Victoria. The Goldfish business now forms part of our international business, providing us with a strong brand, and the Liverpool Victoria portfolios supplement our existing affinity programs. Goldfish
customers earn points based on spend that can be redeemed for vouchers at many of the leading retailers in the United Kingdom.
Our Morgan
Stanley Platinum Card has a Cashback Bonus program similar to the program offered in the United States. We also offer the buy and fly! MasterCard that has a travel rewards program. A newer product is i24, our fee-based card targeted to a more
affluent customer base and providing services such as concierge and travel insurance in addition to cash rewards.
Our financial
performance in the United Kingdom has been adversely affected by market conditions such as high delinquencies and rising bankruptcy levels, compounded by changing regulations. In order to improve profitability, we have taken steps to change our
credit and collections strategies and pricing, operations, and rewards optimization. On February 7, 2008, we entered into an agreement to sell our credit card business in the United Kingdom to Barclays Bank Plc. The closing is expected to occur by
the end of our second quarter of 2008 and is subject to the satisfaction of a number of conditions. See Managements Discussion and Analysis of Financial Condition and Results of OperationsSale of International Card Segment; First
Quarter 2008 Charge for more information relating to the sale of our Goldfish business.
We compete with other card issuers and networks on the basis of a number of factors, including:
merchant acceptance, products and services, incentives and reward programs, brand, network, reputation and pricing. Many of our competitors are well established and financially strong, have greater financial resources than we do, are larger than us
and/or have lower capital costs and operating costs than we have and expect to have.
As a credit card issuer, we compete for accounts and
utilization with cards issued by other financial institutions (including American Express, Bank of America, Chase and Citigroup, as well as third-party issuers on the Discover Network) and, to a lesser extent, businesses that issue their own private
label cards or otherwise extend credit to their customers. There has been a trend toward consolidation among credit card issuers, leading to greater concentration of resources. Credit card industry participants have increasingly used advertising,
targeted marketing, account acquisitions and pricing competition in interest rates, annual fees, reward programs and low-priced balance transfer programs to attract and retain cardholders and increase card usage. In addition, because most
domestically issued credit cards, other than those issued on the American Express network, are issued on the Visa and MasterCard networks, most other card issuers benefit from the dominant position and marketing and pricing power of Visa and
MasterCard. See Risk FactorsWe face competition from other credit card issuers, and we may not be able to compete effectively, which could result in fewer customers and lower account balances and could materially adversely affect our
financial condition, cash flows and results of operations and Risk FactorsWe incur considerable expenses in competing with other credit card issuers, and many of our competitors have greater scale, which may place us at a
competitive disadvantage.
In the United Kingdom, we issue credit cards on the MasterCard and Visa networks. We compete for accounts
and utilization with cards issued by other financial institutions (including American Express, Bank of America, Barclays, Capital One, Halifax Bank of Scotland and Royal Bank of Scotland). As in the United States, credit card issuers in the United
Kingdom have used advertising, targeted marketing, pricing competition in interest rates, reward programs and low-priced balance transfer programs to attract and retain cardholders and increase card usage.
In our third-party payments business, we compete with other networks to attract third-party issuers to issue credit, debit and prepaid cards on the
Discover and PULSE Networks. Discover Networks primary competitors are Visa, MasterCard and American Express, and PULSE Networks competitors include Visas Interlink, STAR, NYCE and Maestro. The former exclusionary rules of Visa and
MasterCard limited our ability to attract merchants and credit and debit card issuers, and the impact of those rules continues to harm us. In addition, Visa and MasterCard have entered into long-term arrangements with many financial institutions
that may have the effect of preventing them from issuing credit or debit cards on the Discover or PULSE Networks. See Risk FactorsWe face competition from other operators of payment networks, and we may not be able to compete
effectively, which could result in reduced transaction volume, limited merchant acceptance of our cards, limited issuance of cards on our network by third parties and materially reduced earnings.
Intellectual Property
We use a variety of methods, such as trademarks, patents, copyrights and trade secrets,
to protect our intellectual property. We also place appropriate restrictions on our proprietary information to control access and prevent unauthorized disclosures. Our Discover, PULSE and Goldfish brands are important assets, and we take steps to
protect the value of these assets. However, we may not be able to always successfully protect our intellectual property or proprietary information from misappropriation, infringement or unauthorized disclosure. In addition, our competitors may
obtain intellectual property rights on innovations in our industry. As a result of these actions, our business could be adversely affected.
Employees
As of November 30, 2007, we employed approximately 12,800 individuals. We believe our employee
relations are good.
Discovers operations are subject to regulation by U.S. federal, state and foreign
laws and regulations.
Bank Regulation
Banking Subsidiaries
. Discover operates two banking subsidiaries in the United States and a banking subsidiary in the United Kingdom. In the United States, Discover Bank offers a wide variety of products, but does not offer
commercial loans other than business credit cards. Discover Bank offers credit card loans, home loans, student loans and personal loans, as well as checking accounts, certificates of deposit and money market accounts. Discover Bank is chartered and
regulated by the Office of the Delaware State Bank Commissioner (the Delaware Commissioner) and the Federal Deposit Insurance Corporation (FDIC), which insures its deposits and serves as the banks federal banking
regulator. Discover Bank is considered to be a bank for purposes of the Bank Holding Company Act of 1956, as amended (BHCA), a federal statute that requires companies controlling banks to register with the Board of Governors
of the Federal Reserve System (the Federal Reserve). However, Discover is not regulated by the Federal Reserve as a bank holding company pursuant to a grandfather provision that limits Federal Reserve oversight of certain companies that
meet specific statutory criteria. Discovers grandfathered status would be forfeited and Discover would be required to register as a bank holding company if, among other things, Discover Bank engages in commercial lending at the same time that
it accepts demand deposits, or is subject to a change in control under federal banking law or if Discover acquires more than five percent of the shares or assets of another bank or savings association, other than in certain limited circumstances. We
have no current intention of engaging in activities that would require us to register as a bank holding company.
Bank of New Castle is a
limited purpose credit card bank, chartered and regulated by the Delaware Commissioner and the FDIC, which also insures its deposits. Ownership of Bank of New Castle does not subject Discover to ongoing holding company regulation by the Delaware
Commissioner or the FDIC, and Discover is not regulated by the Federal Reserve as a bank holding company, as long as the activities of Bank of New Castle are limited to credit card operations.
After our recent spin-off, we believe that we will continue to be able to rely upon this exemption. However, business initiatives or strategic decisions
we take could result in our becoming a bank holding company subject to regulation by the Federal Reserve. Additionally, risk of Congressional activity to regulate holding companies such as Discover that own depository institutions but are not
regulated at the holding company level could have a negative impact on our business, resulting in additional complexity and expense.
Acquisition of Control
. Because Discover Bank and Bank of New Castle are each insured depository institutions, certain acquisitions of the voting stock of Discover may be subject to regulatory approval or notice under U.S. federal or
Delaware law. Investors are responsible for ensuring that they do not, directly or indirectly, acquire shares of stock of Discover in excess of the amount which can be acquired without regulatory approval under the Change in Bank Control Act, the
BHCA and the Delaware Change in Bank Control provisions, which prohibit any person or company from acquiring control of Discover without, in most cases, the prior written approval of each of the FDIC, the Federal Reserve and the Delaware
Commissioner.
FDIC Requirements Applicable to Discovers U.S. Banking Subsidiaries
. The Federal Deposit Insurance Act (the
FDIA) imposes various requirements on insured depository institutions. For example, the FDIA requires, among other things, the federal banking agencies to take prompt corrective action in respect of depository institutions
that do not meet minimum capital requirements. The FDIA sets forth the following five capital tiers: well-capitalized, adequately capitalized, undercapitalized, significantly undercapitalized and
critically undercapitalized. A depository institutions capital tier will depend upon how its capital levels compare with various relevant capital measures and certain other factors that are established by regulation. At
November 30, 2007, Discover Bank and Bank of New Castle met all applicable requirements to be deemed well-capitalized.
Recent regulations proposed by the U.S. bank regulators referred to as the Basel II proposal could alter the capital adequacy framework for
participating banking organizations. Discover will continue to closely monitor developments on these matters and assess their impact on Discover and its banking subsidiaries.
The FDIA also prohibits any depository institution from making any capital distributions (including payment of a dividend) or paying any management fee
to its parent holding company if the depository institution would thereafter be undercapitalized. Undercapitalized institutions are subject to growth limitations and are required to submit a capital restoration plan. For a
capital restoration plan to be acceptable, among other things, the depository institutions parent holding company must guarantee that the institution will comply with such capital restoration plan.
If a depository institution fails to submit an acceptable plan, it is treated as if it is significantly undercapitalized. Significantly
undercapitalized depository institutions may be subject to a number of requirements and restrictions, including orders to sell sufficient voting stock to become adequately capitalized, requirements to reduce total assets and
cessation of receipt of deposits from correspondent banks. Critically undercapitalized institutions are subject to the appointment of a receiver or conservator.
Each of Discovers U.S. banking subsidiaries may also be held liable by the FDIC for any loss incurred, or reasonably expected to be incurred, due
to the default of the other U.S. banking subsidiary and for any assistance provided by the FDIC to the other U.S. banking subsidiary that is in danger of default.
The FDIA prohibits a bank from accepting brokered deposits or offering interest rates on any deposits significantly higher than the prevailing rate in its normal market area or nationally (depending upon where the
deposits are solicited), unless (1) it is well-capitalized or (2) it is adequately capitalized and receives a waiver from the FDIC. A bank that is adequately capitalized and that accepts brokered deposits under a waiver from the FDIC may
not pay an interest rate on any deposit in excess of 75 basis points over certain prevailing market rates. There are no such restrictions on a bank that is well-capitalized. As of November 30, 2007, Discover Bank and Bank of New Castle each met
the FDICs definition of a well-capitalized institution for purposes of accepting brokered deposits. An inability to accept brokered deposits in the future could materially adversely impact funding costs and liquidity. Under the regulatory
definition of brokered deposits, as of November 30, 2007, Discover Bank had brokered deposits of $18.7 billion and Bank of New Castle had no brokered deposits.
The FDIA also affords FDIC-insured depository institutions, such as Discover Bank and Bank of New Castle, the ability to export favorable interest rates permitted under the laws of the state where the bank
is located. Discover Bank and Bank of New Castle are both located in Delaware and, therefore, charge interest on loans to out of state borrowers at rates permitted under Delaware law, regardless of the usury limitations imposed by the state laws of
the borrowers residence. Delaware law does not limit the amount of interest that may be charged on loans of the type offered by Discover Bank or Bank of New Castle. This flexibility facilitates the current nationwide lending activities of
Discover Bank and Bank of New Castle.
U.S. Credit Card Regulation
The relationship between Discover and its U.S. customers is regulated extensively under federal and state consumer protection laws. Federal laws include the Truth in Lending Act, the Equal Credit Opportunity Act, the
Fair Credit Reporting Act and the Gramm-Leach-Bliley Act. Moreover, our U.S. banking subsidiaries are subject to the Servicemembers Civil Relief Act, which protects persons called to active military service and their dependents from undue hardship
resulting from their military service. The Servicemembers Civil Relief Act applies to all debts incurred prior to the commencement of active duty (including credit card and other open-end debt) and limits the amount of interest, including service
and renewal charges and any other fees or charges (other than bona fide insurance) that is related to the obligation or liability. These and other federal laws, among other things, require disclosures of the cost of credit, provide substantive
consumer rights, prohibit discrimination in credit transactions, regulate the use of credit report information, provide financial privacy protections, require
safe and sound banking operations and prohibit unfair and deceptive trade practices. State, and in some cases local, laws also may regulate in these areas as
well as provide additional consumer protections.
Violations of applicable consumer protection laws can result in significant potential
liability in litigation by customers, including civil money penalties, actual damages, restitution and attorneys fees. Federal banking regulators, as well as state attorneys general and other state and local consumer protection agencies, also
may seek to enforce consumer protection requirements and obtain these and other remedies.
Members of Congress are currently holding
hearings on certain practices in the credit card industry, including those relating to grace periods, the two-cycle billing method (which we currently utilize on most of our products), interest rates and fees. It is not clear at this time whether
new limitations on credit card practices or new required disclosures will be adopted by Congress or at the state level and, if adopted, what impact any new limitations would have on Discover. The Federal Reserve is also revising disclosure and other
rules for credit cards that could impact our business. See Risk FactorsChanges in regulations, or the application thereof, may adversely affect our business, financial condition and results of operations.
Anti-Money Laundering
Our Anti-Money Laundering
(AML) Program is coordinated and implemented on an enterprise-wide basis. In the United States, for example, the USA PATRIOT Act of 2001 imposes significant obligations to deter money laundering and terrorist financing activity, identify customers,
report suspicious activity to appropriate authorities, adopt an AML program that includes policies, procedures and internal controls, provide employees with AML training, designate an AML compliance officer and undergo an annual, independent audit
to assess the effectiveness of its AML program. Outside the United States, designated types of financial institutions are subject to similar AML requirements. Discover has established appropriate policies, procedures and internal controls that are
designed to comply with these AML requirements.
Activities in the United Kingdom
We conduct our U.K. credit card business through Goldfish Bank Limited, which is subject to the Financial Services Authority (FSA) in relation
to, among other matters, capital adequacy, non-investment insurance mediation activities, anti-money laundering and deposit taking. The banks deposit taking and insurance mediation activities are supervised by the FSA and its consumer credit
activities are regulated by the Office of Fair Trading.
The relationship between Goldfish Bank Limited and its U.K. customers is regulated
extensively under consumer protection laws. These include the Consumer Credit Act, the Data Protection Act and the Unfair Terms in Consumer Contracts Regulations. The bank is also governed by two key self-regulatory codes of practicethe
Banking Code and the British Code of Advertising, Sales Promotion and Direct Marketing. These and other laws and regulations, among other things, regulate the content of credit advertisements and credit agreements, provide substantive consumer
rights, regulate the use of customer data, and provide enforcement powers to regulatory authorities in relation to unfair and deceptive trade practices.
Violations of applicable consumer protection laws may result in the bank not being able to enforce credit agreements against cardmembers, potential civil liability in litigation by customers, and enforcement action by
the regulatory authorities.
During the last three years there have been increasing regulatory initiatives with respect to late and
overlimit fees, interchange fees and the sale of retail insurance products, a relaxation of bankruptcy laws and an increase in industry-wide consumer protection measures. For instance, in May 2006, Office of Fair Trading actions resulted in an
industry-wide reduction of late, overlimit and insufficient funds fees. As a result, we reduced these fees in our U.K. business from £20 to £12. Future regulatory measures would likely continue to increase our compliance
costs and the risk of consumer complaints, litigation and regulatory inquiries, as well as materially impact the economics of our business.
Electronic Funds Networks
Discover operates the
Discover and PULSE Networks, which deliver switching and settlement services to financial institutions and other program participants for a variety of ATM, POS and other electronic banking transactions. These operations are regulated by certain
state and federal banking, privacy and data security laws. Moreover, the Discover and PULSE Networks are subject to examination under the oversight of the Federal Financial Institutions Examination Council, an interagency body composed of the
federal bank and thrift regulators and the National Credit Union Association. Changes in existing federal or state regulation could increase the cost or risk of providing network services, change the competitive environment, or otherwise materially
adversely affect our operations. The legal environment regarding privacy and data security is particularly dynamic, and any disclosure of confidential customer information could have a material adverse impact on our business, including loss of
consumer confidence.
Executive Officers
Set forth below is information concerning our executive officers, each of whom is a
member of our executive committee.
Name
Age
Position
David W. Nelms
47
Chief Executive Officer and Director
Roger C. Hochschild
43
President and Chief Operating Officer
Roy A. Guthrie
54
Executive Vice President, Chief Financial Officer
Kathryn McNamara Corley
48
Executive Vice President, General Counsel and Secretary
Mary Margaret Hastings Georgiadis
44
Executive Vice President, Chief Marketing Officer
Charlotte M. Hogg
37
Senior Vice President, International
Carlos Minetti
45
Executive Vice President, Cardmember Services and Consumer Banking
Diane E. Offereins
50
Executive Vice President, Chief Technology Officer and PULSE Network
James V. Panzarino
55
Senior Vice President, Chief Credit Risk Officer
Harit Talwar
47
Executive Vice President, Discover Network
David W. Nelms
has served as our Chief Executive Officer since 2004, and was President and
Chief Operating Officer from 1998 to 2004. Mr. Nelms was also our Chairman from 2004 until our spin-off. Prior to joining Discover, Mr. Nelms worked at MBNA America Bank from 1990 to 1998, most recently as a Vice Chairman. Mr. Nelms
holds a Bachelors of Science degree in Mechanical Engineering from the University of Florida and an M.B.A. from Harvard Business School.
Roger C. Hochschild
has served as President and Chief Operating Officer since 2004, and was Executive Vice President, Chief Marketing Officer from 1998 to 2001. From 2001 to 2004, Mr. Hochschild was Executive Vice President,
Chief Administrative and Chief Strategic Officer of our former parent Morgan Stanley. Mr. Hochschild holds a Bachelors degree in Economics from Georgetown University and an M.B.A. from the Amos Tuck School at Dartmouth College.
Roy A. Guthrie
has served as Executive Vice President, Chief Financial Officer since 2005. Prior
to joining Discover, Mr. Guthrie was President, Chief Executive Officer of CitiFinancial International, LTD, a Consumer Finance Business of Citigroup, from 2000 to 2004. In addition Mr. Guthrie served on Citigroups Management
Committee during this period of time. Mr. Guthrie served as Chief Financial Officer of Associates First Capital Corporation from 1996 to 2000, while it was a public company and served as a member of its board from 1998 to 2000. Mr. Guthrie
holds a Bachelors degree in Economics from Hanover College and an M.B.A. from Drake University.
Kathryn McNamara Corley
has
served as Executive Vice President, General Counsel and Secretary since February 2008. Prior thereto, she had served as Senior Vice President, General Counsel and Secretary since 1999. Prior to becoming General Counsel, Ms. Corley was Managing
Director for our former parent Morgan Stanleys global government and regulatory relations. Ms. Corley holds a Bachelors degree in Political Science from the University of Southern California and a J.D. from George Mason University
School of Law.
Mary Margaret Hastings Georgiadis
has served as Executive Vice President, Chief Marketing Officer since 2004.
Ms. Georgiadis was at McKinsey & Company from 1986 to 1988 and 1990 to 2004, most recently as Partner. At McKinsey & Company, Ms. Georgiadis headed the marketing and retail practices and also cofounded and led the
customer acquisition and management and retail practices. Ms. Georgiadis holds a Bachelors degree in Economics from Harvard-Radcliffe Colleges and an M.B.A. from Harvard Business School.
Charlotte M. Hogg
has served as Senior Vice President and Managing Director of our international business since 2004. Ms. Hogg was a Managing
Director and Head of our former parent Morgan Stanleys Strategic Planning Group from 2001 to 2004. Ms. Hogg holds a Bachelors degree in Economics and History from Oxford University and was a Kennedy Memorial Trust Scholar at the
John F. Kennedy School of Government at Harvard University.
Carlos Minetti
has served as Executive Vice President, Cardmember
Services and Consumer Banking since September 2006. Prior thereto, he had been Executive Vice President, Cardmember Services since January 2001 and Executive Vice President, Cardmember Services and Risk Management since January 2003. Prior to
joining Discover, Mr. Minetti worked in card operations and risk management for American Express from 1987 to 2000, most recently as Senior Vice President. Mr. Minetti holds a Bachelors of Science degree in Industrial Engineering
from Texas A & M University and an M.B.A. from the University of Chicago.
Diane E. Offereins
has served as Executive Vice
President, Chief Technology Officer since 1998. In addition, she was appointed to oversee the PULSE Network in 2006. From 1993 to 1998, Ms. Offereins was at MBNA America Bank, most recently as Senior Executive Vice President. Ms. Offereins
holds a Bachelor of Business Administration degree in Accounting from Loyola University.
James V. Panzarino
has served as Senior
Vice President, Chief Credit Risk Officer since 2006, and was Senior Vice President, Cardmember Assistance from 2003 to 2006. Prior to joining Discover, Mr. Panzarino was Vice President of External Collections and Recovery at American Express
from 1998 to 2002. Mr. Panzarino holds a Bachelors degree in Business Management and Communication from Adelphi University.
Harit Talwar
has served as Executive Vice President, Discover Network since December 2003. From 2000 to 2003, Mr. Talwar was Managing Director for Discovers international business. Mr. Talwar held a number of
positions at Citigroup from 1985 to 2000, most recently Country Head, Consumer Banking Division, Poland. Mr. Talwar holds a B.A. Hons degree in Economics from Delhi University in India and received his M.B.A. from the Indian Institute of
Management, Ahmedabad.
You should carefully consider each
of the following risks described below and all of the other information in this annual report on Form 10-K in evaluating us. Our business, financial condition, cash flows and/or results of operations could be materially adversely affected by any of
these risks. The trading price of our common stock could decline due to any of these risks.
This annual report on Form 10-K also
contains forward-looking statements that involve risks and uncertainties. Our actual results could differ materially from those anticipated in these forward-looking statements as a result of certain factors, including the risks faced by us described
below and elsewhere in this annual report on Form 10-K. See Special Note Regarding Forward-Looking Statements.
Risks Related to Our
Business
We face competition from other credit card issuers, and we may not be able to compete effectively, which could result in fewer customers
and lower account balances and could materially adversely affect our financial condition, cash flows and results of operations.
The
credit card issuing business is highly competitive, and we compete with other credit card issuers on the basis of a number of factors, including: merchant acceptance, products and services, incentives and reward programs, brand, network, reputation
and pricing. This competition, among other things, affects our ability to obtain applicants for our credit cards, encourage cardmembers to use our credit cards, maximize the revenue generated by card usage and generate cardmember loyalty and
satisfaction so as to minimize the number of cardmembers switching to other credit card brands. Competition is also increasingly based on the value provided to the cardholder by rewards programs. Many credit card issuers have instituted rewards
programs that are similar to ours, and issuers may in the future institute rewards programs that are more attractive to cardmembers than our programs. In addition, because most domestically issued credit cards, other than those issued by American
Express, are issued on the Visa and MasterCard networks, most other card issuers benefit from the dominant position and marketing and pricing power of Visa and MasterCard. If we are unable to compete successfully, or if competing successfully
requires us to take aggressive actions in response to competitors actions, our financial condition, cash flows and results of operations could be materially adversely affected.
We incur considerable expenses in competing with other credit card issuers, and many of our competitors have greater scale, which may place us at a competitive disadvantage.
We incur considerable expenses in competing with other credit card issuers to attract and retain cardmembers and increase card usage. A substantial
portion of these expenses relates to marketing expenditures; however, traditional customer acquisition methods have become increasingly challenging. Telemarketing has been hampered by the Federal Trade Commissions National Do Not Call
Registry, which had increased to almost 152 million phone numbers as of January 2008. Direct mail response rates have fallen, with market researcher Synovate reporting that, in the industry, only five out of every 1,000 offers generated
responses in 2006 compared to approximately 28 out of every 1,000 in 1992.
Because of the highly competitive nature of the credit card
issuing business and increasing marketing challenges, a primary method of competition among credit card issuers, including us, is to offer low introductory interest rates and balance transfer programs that offer a favorable annual percentage rate or
other financial incentives for a specified length of time on account balances transferred from another credit card. This type of competition has adversely affected credit card yields, and many cardholders now frequently switch credit cards or
transfer their balances to another card. There can be no assurance that any of the expenses we incur or incentives we offer to attempt to acquire and maintain accounts and increase card usage will be effective.
Furthermore, many of our competitors are larger than we are, have greater financial resources than we do and/or have lower capital costs and operating
costs than we have and expect to have, and have assets such as branch locations and co-brand relationships that may help them compete more effectively. In addition, there is an
increasing trend toward consolidation among credit card issuers, resulting in even greater pooled resources. We may be at a competitive disadvantage as a
result of the greater scale of many of our competitors.
We face competition from other operators of payment networks, and we may not be able to
compete effectively, which could result in reduced transaction volume, limited merchant acceptance of our cards, limited issuance of cards on our network by third parties and materially reduced earnings.
We face substantial and increasingly intense competition in the payments industry. We compete with other payment networks to attract third-party issuers
to issue credit and debit cards and other card products on the Discover and PULSE Networks. Competition with other operators of payment networks is generally based on issuer interchange fees, other economic terms, merchant acceptance and network
functionality. Competition also is based on service quality, brand image, reputation and market share.
Many of our competitors are well
established, larger than we are and/or have greater financial resources than we do. These competitors have provided financial incentives to card issuers, such as large cash signing bonuses for new programs, funding for and sponsorship of marketing
programs and other bonuses. Visa and MasterCard have each been in existence for more than 40 years and enjoy greater merchant acceptance and broader global brand recognition than we do. In addition, Visa and MasterCard have entered into long-term
arrangements with many financial institutions that may have the effect of preventing them from issuing credit cards on the Discover Network or issuing debit cards on the PULSE Network. MasterCard completed an initial public offering, which provided
it with significant capital and may enhance its strategic flexibility. Visa also intends to undertake an initial public offering. American Express is also a strong competitor, with international acceptance, high transaction fees and an upscale brand
image.
Furthermore, as a result of their dominant market position and considerable marketing and pricing power, in recent years Visa and
MasterCard have been able to aggressively increase transaction fees charged to merchants in an effort to retain and grow their issuer volume. If we are unable to remain competitive on issuer interchange and other incentives, we may be unable to
offer adequate pricing to third-party issuers while maintaining sufficient net revenues. At the same time, increasing the transaction fees charged to merchants or increasing acquirer interchange could adversely affect our effort to increase merchant
acceptance of credit cards issued on the Discover Network and may cause merchant acceptance to decrease. See Our transaction volume is concentrated among large merchants, and a reduction in the number of, or rates paid by, merchants that
participate in the Discover Network could materially adversely affect our business, financial condition, results of operations and cash flows. This, in turn, could adversely affect our ability to attract third-party issuers and our ability to
maintain or grow revenues from our proprietary network. Similarly, the PULSE Network operates in the highly competitive PIN debit business with well-established and financially strong network competitors (particularly Visa) that have the ability to
offer more attractive economics and bundled products to financial institutions.
In addition, if we are unable to maintain sufficient
network functionality to be competitive with other networks, our ability to attract third-party issuers and maintain or increase the revenues generated by our proprietary card issuing business may be materially adversely affected. An inability to
compete effectively with other payment networks for the reasons discussed above or any other reason could result in reduced transaction volume, limited merchant acceptance of our cards, limited issuance of cards on our network by third parties and
materially reduced earnings.
Our business depends on our ability to manage our credit risks, and failing to manage these risks successfully may
result in high charge-off rates or impede our growth.
We market our products to a wide range of consumers, and our success depends
on our ability to continue to manage our credit risk while attracting new cardmembers with profitable usage patterns. We select our cardmembers, manage their accounts and establish terms and credit limits using proprietary scoring models and other
analytical techniques designed to set terms and credit limits such that we are appropriately compensated for the credit risk we accept, while encouraging cardmembers to use their available credit. The models and approaches we use to select, manage
and underwrite our cardmembers may not accurately predict future charge-
offs due to, among other things, inaccurate assumptions or models. While we continually seek to improve our assumptions and models, we may make modifications
that unintentionally cause them to be less predictive. We also may incorrectly interpret the data produced by these models in setting our credit policies. Our ability to manage credit risk also may be adversely affected by economic conditions, legal
or regulatory changes (such as bankruptcy laws, minimum payment regulations and re-age guidance), competitors actions and consumer behavior, as well as inadequate collections staffing, techniques, models and vendor performance.
A cardmembers ability to repay us can be negatively impacted by changes in their payment obligations under mortgage loans, including subprime
mortgage loans. Such changes can result from changes in economic conditions including increases in base lending rates upon which payment obligations are based and structured increases in payment obligations, which in turn could adversely impact the
ability of our cardmembers to meet their payment obligations to other lenders and to us and could result in higher credit losses in our portfolio.
Rising delinquencies and rising rates of bankruptcy are often precursors of future charge-offs. For instance, bankruptcy rates in the United Kingdom have increased significantly in recent years as a result of the relaxation of the
bankruptcy laws, which has contributed to increases in charge-off rates in our U.K. operations. There can be no assurance that our lending standards will protect us against high charge-off levels. In addition, because an important source of our
funding is the securitization market, an increase in delinquencies and/or charge-offs could increase our cost of funds or unintentionally cause an early amortization event. See We may be unable to securitize our receivables at acceptable
rates or at all, which could materially adversely affect our liquidity, cost of funds, reserves and capital requirements.
We have
already launched and plan to expand in several card and consumer lending sectors. Areas of particular focus include: a small business card, which we launched in 2006; relaunching the Miles by Discover Card product, which occurred in 2007; launching
personal loan and student lending products, which occurred in 2007; and prepaid cards. We also continuously refine and test our credit criteria, which results in some instances in approving applications that did not previously meet our underwriting
criteria. We have less experience in these areas as compared to our traditional products and segments, and there can be no assurance that we will be able to manage our credit risk or generate sufficient revenue to cover our expenses in these
markets. Our failure to manage our credit risks may materially adversely affect our profitability and ability to grow.
Economic downturns, financial
market events and other conditions beyond our control could materially adversely affect our business.
Economic downturns, financial
market events and other conditions beyond our control may adversely affect consumer spending, asset values, investments, financial market liquidity, consumer indebtedness and unemployment rates, which in turn can negatively impact our business. If
general economic conditions in the United States or United Kingdom deteriorate or interest rates increase, the number of transactions, average purchase amount of transactions, or average balances outstanding on our cards may be reduced, which would
reduce transaction fees and interest income and thereby adversely affect profitability. In addition, high levels of unemployment, low levels of spending, deteriorating housing markets, recessions or other conditions, including terrorism, natural
disasters or the outbreak of diseases, may adversely affect the ability and willingness of cardmembers to pay amounts owed to us, which would increase delinquencies and charge-offs and could materially adversely affect our business.
Changes in the level of interest rates could materially adversely affect our earnings.
Changes in interest rates cause our interest expense to increase or decrease, as certain of our debt instruments carry interest rates that fluctuate with
market benchmarks. If we are unable to pass our higher cost of funds to our customers, the increase in interest expense could materially adversely affect earnings. Some of our managed receivables bear interest at a fixed rate or do not earn
interest, and we may not be able to increase the rate on those loans to mitigate our higher cost of funds. At the same time, our variable rate managed receivables, which are based on a market benchmark, may not change at the same rate as our
floating rate debt instruments or may be subject to a cap.
Interest rates may also adversely impact our delinquency and charge-off rates. Many consumer lending
products bear interest rates that fluctuate with certain base lending rates published in the market, such as the prime rate and the London Interbank Offered Rate (LIBOR). As a result, higher interest rates often lead to higher payment
requirements by consumers under obligations to us or other lenders, which may reduce their ability to remain current on their obligations to us and thereby lead to loan delinquencies and additions to our loan loss provision, which could materially
adversely affect our earnings.
In connection with our spin-off from Morgan Stanley, we have incurred additional indebtedness that could restrict our
operations.
In recent years, Morgan Stanley provided a significant portion of our funding. Since our spin-off from Morgan Stanley,
we finance our capital needs with third party funding. We have entered into a multi-year unsecured committed credit facility of $2.5 billion, which contains customary restrictions, covenants and events of default. See Managements
Discussion and Analysis of Financial Condition and Results of OperationsLiquidity and Capital Resources. The terms of this facility and any future indebtedness impose various restrictions and covenants on us (such as tangible net worth
requirements) that could have adverse consequences, including,
limiting our ability to pay dividends to our stockholders;
increasing our vulnerability to changing economic, regulatory and industry conditions;
limiting our ability to compete and our flexibility in planning for, or reacting to, changes in our business and the industry;
limiting our ability to borrow additional funds; and
requiring us to dedicate a substantial portion of our cash flow from operations to payments on our debt, thereby reducing funds available for working capital,
capital expenditures, acquisitions and other purposes.
Our total combined indebtedness as of November 30, 2007 was
approximately $30.0 billion, as compared to $21.6 billion at November 30, 2006. The increase in indebtedness primarily represents incremental deposits obtained to establish a liquidity reserve, the balance of which was approximately
$8.3 billion and was included in cash and cash equivalents at November 30, 2007. We may also incur additional substantial indebtedness in the future.
We may be unable to securitize our receivables at acceptable rates or at all, which could materially adversely affect our liquidity, cost of funds, reserves and capital requirements.
The securitization of credit card receivables, which involves the transfer of receivables to a trust and the issuance by the trust of beneficial interests
to third-party investors, is our largest single source of funding. Factors affecting our ability to securitize our credit card receivables at acceptable pricing levels, or at all, include the overall credit quality of our receivables, negative
credit ratings action affecting our asset-backed securities (or Discover Bank), the stability of the market for securitization transactions, investor demand, and the legal, regulatory, accounting and tax requirements governing securitization
transactions. For example, the current subprime mortgage crisis has created a disruption in the capital markets and caused a weakening in demand for asset-backed securities, including those for credit card receivables. In addition, changes to
Statement of Financial Accounting Standards No. 140,
Accounting for Transfers and Servicing of Financial
Assets and Extinguishments of Liabilities,
as amended (Statement No. 140), are being discussed which may make it more
difficult for us to maintain sale accounting treatment for our securitizations under accounting principles generally accepted in the United States (GAAP) or may require us to recognize securitized receivables on our consolidated and
combined statements of financial condition, which could substantially increase the allowance for loss requirements and Discover Banks regulatory capital requirements and result in changes in the timing of the recognition of income from
securitization transactions.
Our results of operations and financial condition could also be materially adversely affected by the
occurrence of events that could result in the early amortization of our securitization transactions. Credit card
securitizations are normally structured as revolving transactions that do not distribute to securitization investors their share of monthly
principal payment on the receivables during the revolving period, and instead use those payments to fund the purchase of replacement receivables. The occurrence of early amortization events may result in termination of the revolving
period of our securitization transactions. Early amortization events include, for example, insufficient cash flows in the securitized pool of receivables to meet contractual requirements, certain breaches of representations, warranties or covenants
in the agreements relating to the securitization, and bankruptcy or insolvency.
If we are unable to continue to securitize our credit card
receivables at acceptable pricing levels, or at all, including by reason of the early amortization of any of our securitization transactions, we would seek to liquidate investment securities, increase bank deposits and use alternative funding
sources to fund increases in loan receivables and meet our other liquidity needs. In the event of an economic early amortization, receivables that otherwise would have been subsequently purchased by the trust from us would instead continue to be
recognized on our consolidated and combined statements of financial condition since the cash flows generated in the trust would instead be used to repay investors in the asset-backed securities. Recognizing these receivables would require us to
obtain alternative funding.
The inability to continue to securitize our credit card receivables at acceptable pricing levels, or at all,
could materially adversely affect our liquidity, cost of funds, reserves and capital requirements. In addition, liquidation of investment securities and available alternative funding sources may be insufficient to meet the ongoing funding needs of
our business if we are unable to continue to securitize our credit card receivables. For a further discussion of our liquidity and funding needs, see Managements Discussion and Analysis of Financial Condition and Results of
OperationsLiquidity and Capital Resources.
An inability to accept or obtain brokered deposits in the future could materially adversely
affect our liquidity position and funding costs.
The FDIA prohibits a bank, including our subsidiaries Discover Bank and Bank of
New Castle, from accepting brokered deposits or offering interest rates on any deposits significantly higher than the prevailing rate in its normal market area or nationally (depending upon where the deposits are solicited), unless (1) it is
well-capitalized or (2) it is adequately capitalized and receives a waiver from the FDIC. A bank that is adequately capitalized and that accepts brokered deposits under a waiver from the FDIC may not pay an interest rate on any deposit in
excess of 75 basis points over certain prevailing market rates. There are no such restrictions on a bank that is well-capitalized. While Discover Bank and Bank of New Castle each met the FDICs definition of well-capitalized as of
November 30, 2007, there can be no assurance that they will continue to meet this definition. We rely on third-party brokers to access the brokered deposit market, and brokered deposits may become unavailable to us due to the unwillingness of
brokers to sell our deposits, as a result of a decline in our credit ratings or for other reasons. An inability to accept or obtain brokered deposits in the future could materially adversely affect our liquidity position and funding costs.
We rely in part on unsecured and secured debt for our funding and the inability to access the U.S. or U.K. debt markets could materially adversely
affect our business, financial condition and results of operations.
While our primary sources of funding are securitizations and
brokered deposits, we also are dependent on access to the U.S. and U.K. unsecured debt markets to fund our managed receivables as well as other assets. In general, the amount, type and cost of our funding directly affects the cost of operating our
business and growing our assets and is dependent upon outside factors such as our credit rating from ratings agencies. Historically we have benefited from Morgan Stanleys credit ratings. Since our spin-off, Discover Bank has maintained its BBB
rating from Standard &Poors (S&P) and has been assigned a Baa2 deposit and Baa2 senior unsecured rating from Moodys Investor Service (Moodys) and a BBB rating from Fitch Ratings (Fitch).
We have been assigned a BBB- long-term rating from S&P, a Baa3 senior unsecured rating from Moodys and a BBB long-term rating from Fitch. A rating is not a recommendation to purchase, sell or hold any particular security. In addition,
there can be no assurance that a rating will be maintained for any given period of time or that a rating will not be lowered or withdrawn in its entirety. If our ratings are for any reason reduced or we are unable
to access the U.S. or U.K. unsecured debt markets for any reason, our business, financial condition and results of operations could be materially adversely
affected.
In response to the exploration of the spin-off in 2005, Moodys placed the asset-backed securities issued domestically by
the Discover Card Master Trust I under review for a possible downgrade, which we believe contributed to a temporary disruption in our ability to access the securitization markets, increasing our reliance on intercompany funding and deposit markets.
This disruption lasted approximately five months, at which time Moodys reaffirmed the ratings on the asset-backed securities.
Declines in the
value of, or income earned from, our retained interests in our securitization transactions could materially adversely affect our financial condition, results of operations and cash flows.
We retain interests in the assets transferred to or created in our securitization transactions and earn income from these assets. The value of our
retained interests and the amount of income that we earn depend on many factors, including, among others, the revenues, performance and credit risk of the securitized loans, which are subject to the same risks and uncertainties as loans that we have
not securitized. The value of our interests may also change because of changes in the assumptions used to estimate their fair value, such as market interest rates and other conditions, increases in bankruptcy or charge-off rates, payment rates and
changes in the interpretation and application of accounting rules relating to such valuation. If the income that we earn from our retained interests in securitization transactions were to decrease or the value of our retained interests were to
decrease, our financial condition, results of operations and cash flows could be materially adversely affected.
Our investment portfolio may be
adversely affected by market fluctuations, which could negatively impact our financial condition.
We have an investment portfolio
that we manage in accordance with our internal policies and procedures, including the investment of our liquidity reserve, which had a balance of approximately $8.3 billion as of November 30, 2007. Our investment portfolio may be adversely affected
by market fluctuations including, without limitation, changes in interest rates, prices, credit risk premiums and overall market liquidity. Also, investments backed by collateral could be adversely impacted by changes in the value of the underlying
collateral. Our fixed income investments are subject to market valuation risks from changes in the general level of interest rates. Recent increases in credit risk premiums can negatively impact the value of our securities. Certain markets have been
experiencing disruptions in market liquidity, and the lack of a secondary market may adversely affect the valuation of certain of our investments. In addition, deteriorating economic conditions may cause certain of the obligors, counterparties and
underlying collateral on our investments to incur losses of their own, thereby increasing our credit risk exposure to these investments. These risks could result in a decrease in the value of our investment portfolio, which could negatively impact
our financial condition. For example, we recorded a loss on an investment in certain asset-backed commercial paper notes during the year ended November 30, 2007. See Note 4: Investment Securities to the audited consolidated and combined financial
statements for further details.
We may be unable to increase or sustain Discover Card usage, which could impair growth in, or lead to diminishing,
average balances and total revenue.
A key element of our strategy is to increase the usage of the Discover Card by our cardmembers,
including making it their primary card, and thereby increase our revenue from transaction and service fees and our managed receivables. However, our cardmembers use and payment patterns may change because of social, legal and economic factors,
and cardmembers may decide not to increase card usage or may decide to pay the balances within the grace period to avoid finance charges. We face challenges from competing credit card products in our attempts to increase credit card usage by our
existing cardmembers. Our ability to increase cardmember usage also is dependent on cardmember satisfaction, which may be adversely affected by factors outside of our control, including competitors actions. As part of our strategy to increase
usage, we are seeking to increase the number of merchants who accept cards issued on the Discover Network. If we are unable to increase merchant acceptance of our cards, our ability to grow usage of Discover Cards may be hampered. As a result of
these factors, we may be unable to increase or sustain credit card usage, which could impair growth in, or lead to diminishing, average balances and total revenue.
We may be unable to grow earnings if we do not attract new cardmembers, or if we attract cardmembers with
unfavorable spending and payment habits.
We are seeking to increase managed receivables by attracting new cardmembers who will use
their Discover Cards, meet their monthly payment obligations and maintain balances that generate interest and fee income for us. We are subject to substantial competition from other credit card issuers for these new cardmembers. We plan to continue
marketing the Discover Card, but we may not have adequate financial resources to permit us to incur all of the marketing costs that may be necessary to maintain or grow our managed receivables or to attract new accounts. The spending and payment
habits of these new cardmembers may not be sufficient to make their accounts as profitable as we expect. In addition, our risk models may not accurately predict the credit risk for these new cardmembers, which could result in unanticipated losses in
future periods. To the extent that the spending and payment habits of new cardmembers do not meet our expectations, our earnings and growth may be negatively affected.
Our transaction volume is concentrated among large merchants, and a reduction in the number of, or rates paid by, merchants that participate in the Discover Network could materially adversely affect our
business, financial condition, results of operations and cash flows.
Discover Card transaction volume was concentrated among our
top 100 merchants in 2007. These merchants may pressure us to reduce our rates by continuing to participate in the Discover Network only on the condition that we change the terms of their economic participation. At the same time, we are subject to
increasing pricing pressure from third-party issuers as a result of the continued consolidation in the banking industry, which results in fewer large issuers that, in turn, generally have a greater ability to negotiate pricing discounts. In
addition, many of our merchants, primarily our small and mid-size merchants, are not contractually committed to us for any period of time and may cease to participate in the Discover Network at any time on short notice.
In addition, actual and perceived limitations on acceptance of credit cards issued on the Discover Network could adversely affect the use of the Discover
Card by existing cardmembers and the attractiveness of the Discover Card to prospective new cardmembers. Furthermore, we may have difficulty attracting and retaining third-party issuers if we are unable to add and retain acquirers or merchants who
accept cards issued on the Discover or PULSE Networks. As a result of these factors, a reduction in the number of, or rates paid by, our merchants could materially adversely affect our business, financial condition, results of operations and cash
flows.
We may be unable to grow earnings if we are unable to increase the number of small and mid-size merchants that participate in the Discover
Network.
In seeking to expand our merchant acceptance among small and mid-size merchants, we have recently entered into agreements
with and have started to use third-party acquirers and processors to add merchants to the Discover Network and accept and process payments for these merchants on an integrated basis with Visa and MasterCard payments. This strategy could have
unanticipated results, such as decreased revenues, higher expenses, degraded service and signage placement levels and retaliatory responses from competitors. There can be no assurance that the use of third-party acquirers and processors will
continue to increase merchant acceptance among small or mid-size merchants, or that such third-party acquirers will continue to participate with us if more attractive opportunities arise. If we are unable to increase small and mid-size merchant
acceptance, our ability to grow earnings could be adversely affected.
Our business, financial condition and results of operations may be adversely
affected by the increasing focus of merchants on the fees charged by credit card networks.
Merchant acceptance and fees are
critical to the success of both our card issuing and payment processing businesses. Merchants have shown increasing concern with the levels of fees charged by credit card companies, and have in the past and may in the future seek to negotiate better
pricing or other financial incentives as a condition to continued participation in the Discover Network. During the past few years, merchants and their trade groups have filed approximately 50 lawsuits against Visa, MasterCard, American Express and
their card issuing banks, claiming that their practices toward merchants, including interchange fees, violate federal antitrust
laws. There can be no assurance that they will not in the future bring legal proceedings against other credit card issuers and networks, including us.
Merchants also may promote forms of payment with lower fees, such as PIN debit, or seek to impose surcharges at the point of sale for use of credit cards. The heightened focus by merchants on the fees charged by credit card networks, including us,
could lead to reduced merchant acceptance of Discover Network cards or reduced fees, either of which could adversely affect our business, financial condition and results of operations.
Our U.K. operations are currently not profitable, and there can be no assurance when or if they will become profitable.
The U.K. market is currently experiencing high delinquencies and bankruptcy levels, compounded by changing regulations, which have resulted in losses in our U.K. operations. Additionally, the United Kingdom has
relatively low levels of interchange and fee income and lower net interest margin, which has resulted in and may continue to result in insufficient revenues to compensate for the current levels of loan losses. Our U.K. operations also have a
relatively higher cost structure given their smaller scale. In addition to the challenging market conditions described above, U.K. and European regulators have recently increased their focus on the credit card industry.
On February 7, 2008, we entered into an agreement to sell our credit card business in the United Kingdom to Barclays Bank Plc. The closing is
expected to occur by the end of our second quarter of 2008 and is subject to the satisfaction of a number of conditions. See Managements Discussion and Analysis of Financial Condition and Results of OperationsSale of International
Card Segment; First Quarter 2008 Charge for more information relating to the sale of our Goldfish business.
Our pending sale of our U.K.
credit card business is subject to a variety of conditions and may not be completed.
On February 7, 2008, we and Barclays Bank
Plc entered into a definitive sale and purchase agreement relating to the sale of our U.K. credit card business, which represents substantially all of our International Card segment. Completion of this sale is subject to a variety of conditions,
many of which are outside of our control. If the transaction is not completed, we may have difficulty retaining key personnel of this business.
We
expect to continue to incur significant expenses in the litigation we are pursuing against Visa and MasterCard, and there can be no assurance that we will ultimately be successful in this action.
In October 2004, the DOJ prevailed in its antitrust litigation against Visa and MasterCard which challenged their exclusionary practices. Following this
ruling, we filed a complaint against Visa and MasterCard seeking substantial damages for the market foreclosure caused by their anticompetitive rules. The trial date is expected to be no later than Fall 2008. We expect to continue to incur
substantial legal expenses in the litigation we are pursuing against Visa and MasterCard. Outside counsel and consultant legal expenses for this litigation were approximately $42 million, $51 million and $8 million in 2007, 2006 and 2005,
respectively. Expenses associated with this litigation in 2008 are expected to be slightly lower than 2007 expenses. Furthermore, there can be no assurance that we will be successful in recovering any damages in this action. Upon resolution of the
litigation, after expenses, we will be required to pay Morgan Stanley the first $700 million of value of cash or non-cash proceeds (increased at the rate of 6% per annum until paid in full) (the minimum proceeds), plus 50% of
any proceeds in excess of $1.5 billion, subject to certain limitations and a maximum potential payment to Morgan Stanley of $1.5 billion. All payments by Discover to Morgan Stanley will be net of taxes payable by Discover with respect to
such proceeds. If, in connection with or following a change of control of Discover, the litigation is settled for an amount less than the minimum proceeds, Discover will be required to pay Morgan Stanley an amount equal to the minimum proceeds. As a
result of our agreement to pay the value of non-cash proceeds, we may be required to pay amounts to Morgan Stanley in excess of cash received in connection with the litigation. The value of non-cash proceeds will be determined by an independent
third party.
Visa and MasterCard may impose additional restrictions on issuing banks, merchants or merchant acquirers that
materially adversely affect the Discover or PULSE Networks, or the Discover Card issuing business.
Visa and MasterCard aggressively
seek to protect their networks from competition and have used their rules and policies to do so. For example, in the past they enacted and enforced rules that prohibited their member banks from issuing cards on competing payment networks such as
Discover. These rules were ultimately found to violate the antitrust laws. They have adversely affected our business in the past, and they may have lingering effects going forward. Visa and MasterCard also may enact new rules or enforce other rules
in the future, including limiting the ability of issuing banks to use the PULSE Network, which may materially adversely affect our ability to compete.
If fraudulent activity associated with our cards increases, our brands could suffer reputational damage, the use of our cards could decrease and our fraud losses could be materially adversely affected.
We are subject to the risk of fraudulent activity associated with merchants, cardmembers and other third parties handling cardmember information. Credit
and debit card fraud, identity theft and related crimes are prevalent and perpetrators are growing ever more sophisticated. Our financial condition, the level of our fraud charge-offs and other results of operations could be materially adversely
affected if fraudulent activity were to significantly increase. In addition, significant increases in fraudulent activity could lead to regulatory intervention (such as mandatory card reissuance) and reputational and financial damage to our brands,
which could negatively impact the use of our cards and thereby have a material adverse effect on our business.
If our security systems, or those of
merchants, merchant acquirers or other third parties containing information about cardholders, are compromised, we may be subject to liability and damage to our reputation.
Our security protection measures, including the security of transaction information processed on our systems or the systems or processing technology of
third parties participating in the Discover or PULSE Networks, may not be sufficient to protect the confidentiality of information relating to cardholders or transactions processed on the Discover or PULSE Networks. Cardholder data also may be
stored on systems of third-party service providers and merchants that may have inadequate security systems. Third-party carriers regularly transport cardholder data, and they may lose sensitive cardholder information. Unauthorized access to the
Discover or PULSE Networks or any other Discover information systems potentially could jeopardize the security of confidential information stored in our computer systems or transmitted by our cardmembers or others. If our security systems or those
of merchants, processors or other third-party service providers are compromised such that this confidential information is disclosed to unauthorized parties, we may be subject to liability. The preventive measures we take to address these factors
are costly, and may become more costly in the future. Moreover, these measures may not protect us from liability, which may not be adequately covered by insurance, or from damage to our reputation.
The financial services and payment services industries are rapidly evolving, and we may be unsuccessful in introducing new products or services in response to this
evolution.
The financial services and payment services industries experience constant and significant technological changes, such
as continuing development of technologies in the areas of smart cards, radio frequency and proximity payment devices, electronic commerce and mobile commerce, among others. The effect of technological changes on our business is unpredictable.
We depend in part on third parties for the development of and access to new technologies. We expect that new services and technologies
relating to the payments business will continue to appear in the market, and these new services and technologies may be superior to, or render obsolete, the technologies that we currently use in our card products and services. As a result, our
future success is in part dependent on our ability to identify and adapt to technological changes and evolving industry standards and to provide payment solutions for our cardmembers and merchant and financial institution customers.
Difficulties or delays in the development, production, testing and marketing of new products or services may be caused by a number of factors including,
among other things, operational, capital and regulatory
constraints. The occurrence of such difficulties may affect the success of our products or services, and developing unsuccessful products and services could
result in financial losses, as well as decreased capital availability. In addition, the new products and services offered may not be attractive to our cardmembers and merchant and financial institution customers.
If key technology platforms such as our transaction authorization and settlement systems become obsolete, or if we encounter difficulties processing transactions
efficiently or at all, our revenue or results of operations could be materially adversely affected.
We have a large technology
staff utilizing current technology. There is no assurance that we may be able to sustain our investment in new technology to avoid obsolescence of critical systems and applications. Further, our transaction authorization and settlement systems may
encounter service interruptions due to system or software failure, fire, natural disasters, power loss, disruptions in long distance or local telecommunications access, terrorism or accident. Some of our transaction processing systems are operated
at a single facility and could be subject to service interruptions in the event of failure. Our services could be disrupted by a natural disaster or other problem at any of our primary or back-up facilities or our other owned or leased facilities.
We also depend on third-party service providers for the timely transmission of information across our data transportation network and for
other telecommunications and technology services, including ancillary transaction processing services for the PULSE Network. Regardless of whether as a result of natural disaster, operational disruption, terrorism, termination of its relationship
with us, or any other reason, if a service provider fails to provide the communications capacity or deliver services that we require or expect, the failure could interrupt our services and operations and hamper our ability to process
cardholders transactions in a timely and accurate manner or to maintain thorough and accurate records of those transactions. Such a failure could adversely affect the perception of the reliability of the Discover and PULSE Networks and the
quality of our brands, and could materially adversely affect our revenues or results of operations.
Merchant defaults may adversely affect our
business, financial condition, cash flows and results of operations.
As an issuer and merchant acquirer in the United States on the
Discover Network, and an issuer in the United Kingdom on the MasterCard and Visa networks, we may be contingently liable for certain disputed credit card sales transactions that arise between cardholders and merchants. If a dispute is resolved in
the cardholders favor, we will cause a credit or refund of the amount to be issued to the cardholder and charge back the transaction to the merchant or merchant acquirer. If we are unable to collect this amount from the merchant or a merchant
acquirer, we will bear the loss for the amount credited or refunded to the cardholder. Where the purchased product or service is not provided until some later date following the purchase, such as an airline ticket, the likelihood of potential
liability increases. See Note 20: Commitments, Contingencies and Guarantees to the audited consolidated and combined financial statements.
Our
success is dependent, in part, upon our executive officers and other key personnel, and the loss of key personnel could materially adversely affect our business.
Our success depends, in part, on our executive officers and other key personnel. Our senior management team has significant industry experience and would be difficult to replace. Moreover, our senior management team
is relatively small and we believe we are in a critical period of competition in the financial services and payments industry. The market for qualified individuals is highly competitive, and we may not be able to attract and retain qualified
personnel or candidates to replace or succeed members of our senior management team or other key personnel. The loss of key personnel could materially adversely affect our business.
We may be unsuccessful in protecting our intellectual property, including our brands.
The
Discover, Goldfish and PULSE brands are very important assets, and our success is dependent on our ability to protect these and our other intellectual property. We may not be able to successfully protect our intellectual property. If others
misappropriate, use or otherwise diminish the value of our intellectual property, our business could be adversely affected.
Increased usage by consumers of credit sources such as home equity loans and mortgage refinancings instead of
credit card borrowings could adversely affect our business.
During the last few years, lower interest rates and other factors have
led to increased availability to consumers of credit sources such as home equity loans and mortgage refinancings at comparatively attractive interest rates. These and other options for consumer credit compete with our card products as alternative
sources for consumer borrowing, as consumers may finance expenditures or refinance account balances with these alternative sources of credit. Increased usage by consumers of such alternative sources of credit could adversely affect our businesses.
Acquisitions that we pursue could disrupt our business and harm our financial condition.
We may consider or undertake strategic acquisitions of businesses, products or technologies. If we do so, we may not be able to successfully finance or
integrate any such businesses, products or technologies. In addition, the integration of any acquisition may divert managements time and resources from our core business and disrupt our operations. We may allocate resources, such as time and
money, on projects that do not increase our earnings. To the extent we pay the purchase price of any acquisition in cash, it would reduce our cash balances; similarly, if the purchase price is paid with our stock, it could be dilutive to our
stockholders.
We are subject to regulation by a number of different regulatory agencies, which have broad discretion to require us to alter our
operations in ways that could adversely affect our business or subject us to penalties for noncompliance.
We must comply with an
array of banking and consumer lending laws and regulations at the state, federal, U.K. and European levels, and these laws and regulations apply to almost every aspect of our business. We are subject to regulation and regular examinations by the
FDIC, the Delaware Commissioner and the FSA. In addition, we are subject to regulation by the Federal Reserve Board, the Federal Trade Commission, state banking regulators, the DOJ and European regulators, as well as the SEC and New York Stock
Exchange (NYSE) in our capacity as a public company. From time to time, these regulations and regulatory agencies have required us to alter certain of our operating practices, and may require us to do the same in the future. Our ability
to introduce new products may be impaired or delayed as a result of regulatory review or failure to obtain required regulatory approvals. We conduct our business primarily through our banks, and various federal, state and European regulators have
broad discretion to impose restrictions on our operations. U.S. federal and state consumer protection laws and rules, and laws and rules of foreign jurisdictions where we conduct business limit the manner and terms on which we may offer and extend
credit. Failure to comply with these laws and regulations could lead to adverse consequences such as financial, structural, reputational and operational penalties, including receivership and litigation exposure and fines. In addition, efforts to
abide by these laws and regulations may increase our costs of operations or limit our ability to engage in certain business activities, including affecting our ability to generate or collect receivables from cardmembers.
Changes in regulations, or the application thereof, may adversely affect our business, financial condition and results of operations.
Periodically, legislators and regulatory authorities may enact new laws or regulations, or amend existing requirements to further regulate the industries
in which we operate. Such new laws or rules could impose limits on the amount of interest or fees we can charge, curtail our ability to collect on account balances, increase compliance costs or materially affect us or the credit card industry in
some other manner. For instance, in the past we have been obligated by industry-wide regulatory guidance to change our re-age policy to alter the terms under which delinquent accounts are returned to a current status, which negatively affected our
charge-off and delinquency rates. Also, in response to industry-wide regulatory guidance, we increased minimum payment requirements on certain credit card loans and modified our overlimit fee policies and procedures to stop charging such fees for
accounts meeting specific criteria, which have impacted, and we believe will continue to negatively impact, balances of credit card loans and related interest and fee revenue and charge-offs. We cannot predict whether any additional or similar
regulatory changes will occur in the future.
Congress is considering legislation to restrict certain practices in the credit card industry, including
those relating to grace periods, the two-cycle balance computation method (which we currently utilize on most of our products), risk-based and default-based interest rate changes, the allocation of payments, use of arbitration agreements and fees.
It is not clear at this time whether new limitations on credit card practices will be adopted by Congress or at the state level and, if adopted, what impact such new limitations would have on us. The Federal Reserve is also revising disclosure and
other rules for credit cards that could impact our business. In addition, the laws governing bankruptcy and debtor relief in the United States, the United Kingdom or other countries where we have cardmembers, could also change, making it more
expensive or more difficult for us to collect from our cardmembers. Congress is also considering granting the FDIC rulemaking authority under unfair and deceptive practices laws. Furthermore, various federal and state agencies and standard-setting
bodies may, from time to time, enact new or amend existing accounting rules or standards that could impact our business practices or funding transactions.
Regulation of the credit card industry, including regulation applicable to Discover Card and merchants that accept it, has expanded significantly in recent years. For instance, financial institutions, including us,
were required to implement an enhanced anti-money laundering program in 2002 pursuant to the USA PATRIOT Act. Various U.S. federal and state regulatory agencies and state legislatures are considering new legislation or regulations relating to credit
card pricing, credit card repricing, use of consumer reports, credit card disclosures, patent reform, identity theft, privacy, data security and marketing that could have a direct effect on us and our merchant and financial institution customers.
In the United Kingdom, during the last three years there have been increasing regulatory initiatives with respect to late and overlimit
fees, interchange fees and the sale of retail insurance products, a relaxation of bankruptcy laws and an increase in industry-wide consumer protection measures. We expect that these initiatives and measures will continue to increase our compliance
costs and the risk of consumer complaints, litigation and regulatory inquiries, as well as materially adversely affect the economics of the International Card segment.
Current and proposed regulation addressing consumer privacy and data use and security could inhibit the number of payment cards issued and increase our costs.
Regulatory pronouncements relating to consumer privacy, data use and security affect our business. In the United States, we are subject to the Federal
Trade Commissions and the banking regulators information safeguard rules under the Gramm-Leach-Bliley Act. The rules require that financial institutions (including us) develop, implement and maintain a written, comprehensive information
security program containing safeguards that are appropriate to the financial institutions size and complexity, the nature and scope of the financial institutions activities, and the sensitivity of any customer information at issue. Both
the United States and the United Kingdom have experienced a heightened legislative and regulatory focus on data security, including, in the United States, requiring consumer notification in the event of a data breach. In the United States, there are
a number of bills pending in Congress and in individual states, and there have been numerous legislative hearings focusing on these issues. In addition, most states have enacted security breach legislation requiring varying levels of consumer
notification in the event of certain types of security breaches, and several other states are considering similar legislation. In the United Kingdom, there are detailed regulations on data privacy under the European Commission Data Protection
Directive (Directive 95/46/EC) and the U.K. Data Protection Act of 1998, which are enforced by the Information Commissioner, the United Kingdoms privacy regulator.
Regulation of privacy, data use and security may cause an increase in the costs to issue payment cards and/or may decrease the number of our cards that we or third parties issue. New regulations in these areas may
also increase our costs to comply with such regulations, which could materially adversely affect our earnings. In addition, failure to comply with the privacy and data use and security laws and regulations to which we are subject, including by
reason of inadvertent disclosure of confidential information, could result in fines, sanctions, penalties or other adverse consequences and loss of consumer confidence, which could materially adversely affect our results of operations, overall
business and reputation.
Legislation or regulation could be enacted requiring us to hold higher levels of capital, which we may not be able
to obtain and which would reduce our return on capital.
Discover Bank and Bank of New Castle are subject to capital, funding and
liquidity requirements prescribed by statutes, regulations and orders. If new legislation or regulations are enacted that increase the levels of regulatory capital that are required, we may be required to obtain additional capital. In addition,
regulators have broad discretion to impose additional capital and other requirements on us, including imposing restrictions on the ability of our regulated subsidiaries to pay dividends. Our ability to obtain additional capital would be dependent
upon, among other things, general economic conditions, our financial performance and prospects, and our ability and willingness to make capital contributions to Discover Bank and Bank of New Castle. If we were required to increase capital for
Discover Bank or Bank of New Castle, it would have the effect of reducing our return on capital. In addition, if Discover Bank and Bank of New Castle were to fail to meet these regulatory capital requirements, it would become subject to restrictions
that could materially adversely affect our ability to conduct normal operations.
Litigation and regulatory actions could subject us to significant
fines, penalties and/or requirements resulting in increased expenses.
Businesses in the credit card industry have historically been
subject to various significant legal actions, including class action lawsuits and patent claims. Many of these actions have included claims for substantial compensatory and/or punitive damages or claims for indeterminate amounts of damages. While we
have historically relied on our arbitration clause in agreements with cardmembers, which has limited our exposure to consumer class action litigation, there can be no assurance that we will continue to be successful in enforcing our arbitration
clause in the future or that we will not be subject to significant legal actions such as those to which some of our competitors have been subject. In addition, we may be involved in various actions or proceedings brought by governmental
regulatory agencies in the event of noncompliance with laws or regulations, which could subject us to significant fines, penalties and/or requirements resulting in increased expenses.
Risks Related to our Spin-Off
Our cost of funding increased after our separation from Morgan Stanley, and our
liquidity may decrease.
While Morgan Stanley provided a significant portion of our funding in recent years, it no longer provides
any funding following our spin-off. We have lower credit ratings and more constrained liquidity than our former parent company, Morgan Stanley. Although our debt is currently rated investment grade, a credit ratings downgrade to below investment
grade would reduce our investor base and increase our cost of funding. Our liquidity may also decrease, and we may be less able to withstand a liquidity stress event. We may also face additional challenges in the future, including more limited
capital resources to invest in or expand our businesses.
Certain of our historical financial results are as a business segment of Morgan Stanley and
therefore may not be representative of our results as a separate, stand-alone company.
Certain historical financial information we
have included in this filing has been derived from Morgan Stanleys consolidated financial statements and does not necessarily reflect what our financial condition, results of operations or cash flows would have been had we operated as a
separate, stand-alone company during the periods presented. Certain historical costs and expenses reflected in our audited consolidated and combined financial statements include an allocation for certain corporate functions historically provided by
Morgan Stanley, including general corporate expenses, employee benefits and incentives. These allocations were based on what we and Morgan Stanley considered to be reasonable reflections of the historical utilization levels of these services
required in support of our business. This historical information does not necessarily indicate what our results of operations, financial condition, cash flows or costs and expenses would have been had we operated as a separate, stand-alone entity,
nor is it indicative of what our results will be in the future as a publicly-traded stand-alone company.
The obligations associated with being a
public company require significant resources and management attention.
In connection with our recent separation from Morgan
Stanley, we have become subject to the reporting requirements of the Exchange Act, and the Sarbanes-Oxley Act of 2002 (the Sarbanes-Oxley Act). The Exchange Act requires that we file annual, quarterly and current reports with respect to
our business and financial
condition. The Sarbanes-Oxley Act requires, among other things, that we establish and maintain effective internal controls and procedures for financial
reporting. All of the procedures and practices required of us as a subsidiary of Morgan Stanley were established prior to the spin-off, but we have additional procedures and practices required of us as a separate, stand-alone public company. As a
result, we have incurred and will continue to incur significant legal, accounting and other expenses that we did not previously incur. Furthermore, the corporate infrastructure and other resources required to operate as a public company may divert
managements attention from implementing our growth strategy, which could prevent us from improving our business, results of operations and financial condition. We have made, and will continue to make, changes to our internal controls and
procedures for financial reporting and accounting systems to meet our reporting obligations. We cannot predict or estimate the amount of additional costs we may incur in order to comply with these requirements.
Section 404 of the Sarbanes-Oxley Act requires annual management assessments of the effectiveness of our internal control over financial reporting,
starting with the second annual report that we file with the SEC. In connection with the implementation of the necessary procedures and practices related to internal controls over financial reporting, we may identify deficiencies that we may not be
able to remediate in time to meet the deadline imposed by the Sarbanes-Oxley Act for compliance with the requirements of Section 404. We will be unable to issue securities in the public markets through the use of a shelf registration statement
if we are not in compliance with Section 404. In addition, failure to achieve and maintain an effective internal control environment could have a material adverse effect on our business and stock price.
As a result of our separation from Morgan Stanley we may experience increased costs resulting from a decrease in the purchasing power and other operational
efficiencies we previously had due to our association with Morgan Stanley.
Prior to our separation from Morgan Stanley, we were
able to take advantage of Morgan Stanleys purchasing power in procuring goods, technology and services, including insurance, employee benefit support and audit services. As a smaller separate, stand-alone company, we may be unable to obtain
goods, technology and services at prices and on terms as favorable as those available to us prior to the separation, which could have a material adverse effect on our business, financial condition, cash flows and results of operations. Our tax
liability may also increase due to increased state income taxes in the jurisdictions where combined filings were previously made with Morgan Stanley.
In connection with our separation from Morgan Stanley, we have assumed past, present and future liabilities related to our business, and have entered into agreements relating to the ongoing provision of services and other matters
which may be on terms less favorable to us than if they had been negotiated with another party.
Pursuant to certain agreements we
entered into with Morgan Stanley in connection with the spin-off, we have agreed to indemnify Morgan Stanley for, among other matters, past, present and future liabilities related to our business. Such liabilities include unknown liabilities, which
could be significant.
We entered into these agreements and other agreements relating to the ongoing provision of services and other
matters with Morgan Stanley while still a wholly-owned subsidiary of Morgan Stanley. Accordingly, the terms of those agreements may not reflect those that would have been reached with another party. If these agreements were to have been entered into
with another party, we may have obtained more favorable terms than under these agreements.
We must abide by certain restrictions to preserve the tax
treatment of the distribution of our common stock by Morgan Stanley and we must indemnify Morgan Stanley for taxes resulting from certain actions we take that cause the distribution to fail to qualify as a tax-free transaction.
Morgan Stanley has received a ruling from the Internal Revenue Service that, based on customary representations and qualifications, the distribution of
our common stock by Morgan Stanley was tax-free to Morgan Stanley stockholders for U.S. federal income tax purposes. These representations include representations as to the satisfaction of certain requirements that must be met in order for the
distribution to qualify for tax-free treatment under the Internal Revenue Code of 1986, as amended (the Code), and state law. If any of the representations and assumptions upon which the ruling is based is untrue or incomplete in any
material respect, Morgan Stanley may not be able to rely upon the ruling.
If the distribution were not to qualify for tax-free treatment
under sections 355, 368 and related provisions of the Code, Morgan Stanley would recognize taxable gain equal to the excess of the fair market value of our stock over Morgan Stanleys tax basis in our stock. Under certain circumstances, we
would be required under the
U.S. tax sharing agreement entered into between Morgan Stanley and us to indemnify Morgan Stanley for all or a portion of this liability. In addition, each
holder who received our common stock in the distribution would be treated as receiving a taxable distribution in an amount equal to the fair market value of our common stock received.
Even if the distribution otherwise qualifies as a tax-free distribution under the Code, current tax law generally creates a presumption that the
distribution would be taxable to Morgan Stanley (but not to its stockholders) if we engage in, or enter into an agreement to engage in, a transaction that would result in a 50% or greater change, by vote or by value, in our stock ownership during
the four-year period beginning on the date that begins two years before the distribution date, unless it is established that the transaction is not pursuant to a plan or series of transactions related to the distribution. Treasury regulations
currently in effect generally provide that whether an acquisition transaction and a distribution are part of a plan is determined based on all of the facts and circumstances including, but not limited to, specific factors listed in the regulations.
In addition, the regulations provide several safe harbors for acquisition transactions that are not considered to be part of a plan.
Under the U.S. tax sharing agreement entered into between Morgan Stanley and us, for a period of two years following the distribution, generally we may not take certain actions unless Morgan Stanley provides us with prior written consent
for such action, or we provide Morgan Stanley with a tax ruling or rulings, or an unqualified opinion of counsel, in each case acceptable to Morgan Stanley, to the effect that the action will not affect the tax-free nature of the separation and
distribution, but we will remain liable for any taxes and other liabilities imposed as a result of the separation and distribution failing to qualify as a tax-free transaction, as a result of such action. These restrictions may prevent us from
entering into strategic or other transactions which might be advantageous to us or to our stockholders, such as issuing equity securities to satisfy our financing needs, acquiring businesses or assets by issuing equity securities, or mergers or
other business combinations.
Our ability to operate our business effectively may suffer if we do not, quickly and cost effectively, establish our
own financial, administrative and other support functions to operate as a stand-alone company.
Historically, we have relied on
certain financial, administrative and other resources of Morgan Stanley to operate our business. In conjunction with our separation from Morgan Stanley, we have enhanced and will need to continue to enhance our own financial, administrative and
other support systems or contract with third parties to replace Morgan Stanleys systems. We will also need to continue to establish our own accounting and auditing policies and systems on a stand-alone basis.
Prior to our spin-off, Morgan Stanley performed many important corporate functions for our operations, including portions of human resources, information
technology, accounting, office space leasing, corporate services and treasury. We estimate the annual costs associated with replacing these functions and establishing our own infrastructure related thereto, to be approximately $60 million.
Prior to the spin-off, we entered into agreements with Morgan Stanley under which Morgan Stanley will provide some of these services to us on a transitional basis, for which we will pay Morgan Stanley. Upon the occurrence of certain events,
including a change of control, Morgan Stanley may terminate these services. These services may not be sufficient to meet our needs and, after these agreements with Morgan Stanley expire or are terminated, we may not be able to replace these services
at all or obtain these services at acceptable prices and terms. Any failure or significant downturn in our own financial or administrative policies and systems or in Morgan Stanleys financial or administrative policies and systems during the
transitional period could impact our results and could materially harm our business, financial condition and results of operations.
In the
United Kingdom, prior to our separation from Morgan Stanley, we shared a brand and bank charter with Morgan Stanley, and our primary card brand was Morgan Stanley. From the date of the spin-off, we have a limited right to use the Morgan
Stanley brand for three years, following which we will not be able to use this brand. Our primary brand in the United Kingdom is Goldfish, and we will also utilize other brands. Transitioning to a new brand will result in increased marketing and
transitional costs and may result in customer attrition.
This annual report on Form 10-K and materials we have filed or will file with the SEC (as well as information included in our other written or oral
statements) contain or will contain certain statements that are forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance and involve certain risks,
uncertainties and assumptions that are difficult to predict. Actual outcomes and results may differ materially from those expressed in, or implied by, our forward-looking statements. Words such as expects, anticipates,
believes, estimates and other similar expressions or future or conditional verbs such as will, should, would and could are intended to identify such forward-looking statements.
You should not rely solely on the forward-looking statements and should consider all uncertainties and risks throughout this annual report on Form 10-K, including those described under Risk Factors. The statements are only as of the date
they are made, and we undertake no obligation to update any forward-looking statement.
Possible events or factors that could cause results
or performance to differ materially from those expressed in our forward-looking statements include the following:
the actions and initiatives of current and potential competitors;
our ability to manage credit risks and securitize our receivables at acceptable rates;
changes in economic variables, such as the number and size of personal bankruptcy filings, the rate of unemployment and the levels of consumer confidence and
consumer debt;
the level and volatility of equity prices, commodity prices and interest rates, currency values, investments and other market indices;
the availability and cost of funding and capital;
access to U.S. or U.K. debt markets;
the ability to increase or sustain Discover Card usage or attract new cardmembers and introduce new products or services;
our ability to attract new merchants and maintain relationships with current merchants;
material security breaches of key systems;
unforeseen and catastrophic events;
our reputation;
the potential effects of technological changes;
the effect of political, economic and market conditions and geopolitical events;
unanticipated developments relating to lawsuits, investigations or similar matters;
the impact of current, pending and future legislation, regulation and regulatory and legal actions;
our ability to attract and retain employees;
the ability to protect our intellectual property;
the impact of our separation from Morgan Stanley;
the impact of any potential future acquisitions;
investor sentiment; and
the restrictions on our operations resulting from indebtedness incurred during our separation from Morgan Stanley.
The foregoing review of important factors should not be construed as exclusive and should be read in
conjunction with the other cautionary statements that are included in this annual report on Form 10-K. These factors expressly qualify all subsequent oral and written forward-looking statements attributable to us or persons acting on our behalf.
Except for any ongoing obligations to disclose material information as required under U.S. federal securities laws, we do not have any intention or obligation to update forward-looking statements after we distribute this annual report on Form 10-K,
whether as a result of new information, future developments or otherwise.
Item 1B.
Unresolved Staff Comments
None.
Item 2.
Properties
As of November 30, 2007, we owned
six principal properties in the United States and one in the United Kingdom. Our headquarters in Riverwoods, Illinois, consists of approximately 1.2 million square feet and the remaining six properties encompass in the aggregate approximately
1 million square feet. We also leased six principal properties, including our London headquarters. We believe that our facilities are sufficient to meet our current and projected needs.
Item 3.
Legal Proceedings
In the normal course of
business, we have been named, from time to time, as a defendant in various legal actions, including arbitrations, class actions and other litigation, arising in connection with our activities. Certain of the actual or threatened legal actions
include claims for substantial compensatory and/or punitive damages or claims for indeterminate amounts of damages. We have historically relied on the arbitration clause in our cardmember agreements which has limited the costs of, and our exposure
to, litigation. We are also involved, from time to time, in other reviews, investigations and proceedings (both formal and informal) by governmental agencies regarding our business, including, among other matters, accounting and operational matters,
some of which may result in adverse judgments, settlements, fines, penalties, injunctions or other relief. Litigation and regulatory actions could also adversely affect our reputation.
We contest liability and/or the amount of damages as appropriate in each pending matter. In view of the inherent difficulty of predicting the outcome of
such matters, particularly in cases where claimants seek substantial or indeterminate damages or where investigations and proceedings are in the early stages, we cannot predict with certainty the loss or range of loss, if any, related to such
matters, how such matters will be resolved, when they will ultimately be resolved, or what the eventual settlement, fine, penalty or other relief, if any, might be. Subject to the foregoing, we believe, based on current knowledge and after
consultation with counsel, that the outcome of the pending matters will not have a material adverse effect on our financial condition, although the outcome of such matters could be material to our operating results and cash flows for a particular
future period, depending on, among other things, our level of income for such period.
Item 4.
Submission of Matters to a Vote of Security Holders
During the fourth quarter of our year ending November 30, 2007, no matters were submitted for a vote of our stockholders.