Year Ended December 31

(Dollars in millions, except per share information)

2002

2001

2000

Interest income

Interest and fees on loans and leases

$

22,030

$

27,279

$

31,869

Interest and dividends on securities

4,035

3,706

4,976

Federal funds sold and securities purchased under agreements to resell

870

1,414

2,354

Trading account assets

3,811

3,623

2,725

Other interest income

1,415

2,271

1,241

Total interest income

32,161

38,293

43,165

Interest expense

Deposits

5,434

8,886

11,007

Short-term borrowings

2,089

4,167

7,957

Trading account liabilities

1,260

1,155

892

Long-term debt

2,455

3,795

4,960

Total interest expense

11,238

18,003

24,816

Net interest income

20,923

20,290

18,349

Noninterest income

Consumer service charges

2,986

2,865

2,654

Corporate service charges

2,290

2,078

1,889

Total service charges

5,276

4,943

4,543

Consumer investment and brokerage services

1,544

1,546

1,466

Corporate investment and brokerage services

693

566

463

Total investment and brokerage services

2,237

2,112

1,929

Mortgage banking income

751

593

512

Investment banking income

1,545

1,579

1,512

Equity investment gains (losses)

(280

)

291

1,054

Card income

2,620

2,422

2,229

Trading account profits

778

1,842

1,923

Other income

644

566

880

Total noninterest income

13,571

14,348

14,582

Total revenue

34,494

34,638

32,931

Provision for credit losses

3,697

4,287

2,535

Gains on sales of securities

630

475

25

Noninterest expense

Personnel

9,682

9,829

9,400

Occupancy

1,780

1,774

1,682

Equipment

1,124

1,115

1,173

Marketing

753

682

621

Professional fees

525

564

452

Amortization of intangibles

218

878

864

Data processing

1,017

776

667

Telecommunications

481

484

527

Other general operating

2,856

3,302

2,697

Business exit costs

—

1,305

—

Restructuring charges

—

—

550

Total noninterest expense

18,436

20,709

18,633

Income before income taxes

12,991

10,117

11,788

Income tax expense

3,742

3,325

4,271

Net income

$

9,249

$

6,792

$

7,517

Net income available to common shareholders

$

9,244

$

6,787

$

7,511

Per common share information

Earnings

$

6.08

$

4.26

$

4.56

Diluted earnings

$

5.91

$

4.18

$

4.52

Dividends

$

2.44

$

2.28

$

2.06

Average common shares issued and outstanding (in thousands)

1,520,042

1,594,957

1,646,398