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Exhibit 10.6
ADDENDUM TO
SERVICE AGREEMENTS
Affinity Group, Inc. ("AGI") and National General Insurance Company
("NGIC") wish to amend the Service Agreements between them for (a) the Good Sam
Club insurance plan operated in conjunction with AGI's wholly-owned subsidiary
GSS Enterprises, Inc. ("GSS"), dated June 2, 1978, and amended by Addendums
dated October 11, 1982, November 25, 1987, October 17, 1989, February 14, 1992,
and March 22, 1994; (b) the Rider Motorcycle Club insurance plan operated in
conjunction with AGI's wholly-owned subsidiary GSS dated October 5, 1979, and
amended by Addendums dated October 11, 1982, October 17, 1989, February 18,
1992, and March 22, 1994; (c) the Coast to Coast insurance plan operated in
conjunction with AGI's wholly-owned subsidiary Camp Coast to Coast, Inc. ("CTC")
dated October 23, 1987, and amended by Addendums dated November 30, 1987,
October 17, 1989, and March 22, 1994; and (d) the Golf Card insurance plan
operated in conjunction with AGI' s wholly-owned subsidiary Golf Card
International Corp. ("GCI") dated April 17, 1992, and amended by Addendum dated
March 22, 1994, as follows:
1. The last paragraph on page 1 of each Service Agreement, as most
recently amended by the Addendums to Service Agreement dated March 22, 1994, is
deleted in its entirety and the following is substituted therefor:
This Service Agreement shall remain in full force and effect for the period
beginning on the date of this Addendum and ending December 31, 2007.
Thereafter the Agreement shall automatically renew for consecutive ten
(10) year periods, unless terminated by written notice by either party to
the other not less than sixty (60) days prior to the termination of the
original term hereof of any extension hereof.
2. Paragraph 2 of each Addendum to Service Agreement dated March 22,
1994 is hereby amended by adding the following thereto:
If NGIC terminates this Agreement, or if upon expiration of the then
current term NGIC does not elect or agree to renew the Agreement on the
terms of the Agreement then in effect, the payments contemplated herein
shall continue to be paid by NGIC to AGI for a period of five (5) years
following termination (the "Run-Off Period"), and calculated as provided in
the Agreement except that for each year during the Run-Off Period the Base
Fee percent and Bonus Fee percent to be used in determining the Base Fee
and the Bonus Fee for such year shall be the Scheduled Percentage (as
hereinafter defined) times a fraction, the numerator of which is the
Aggregate Premium (as hereinafter defined) for such year and the
denominator of which is the Aggregate Premium for the year immediately
preceding such year. If AGI terminates the Agreement for reason other than
failure by NGIC to make the payments contemplated herein, payments to AGI
shall cease upon termination. For purposes of this paragraph, the following
terms shall have the following meanings:
º (a)
º The "Scheduled Percentage" means the Base Fee percent and the Bonus
Fee percent as set forth on the Fee Schedule attached to the March 22,
1994 Addendum to Service Agreement.
º (b)
º The "Aggregate Premium" for any year means the aggregate direct
written premium, less return premium, written under the Good Sam, Good
Sam Referral, Coast to Coast, Rider, and Golf Card Insurance program
agreements for such year.
3. During the Run-Off Period, as long as AGI is continuing to
receive the payment described in paragraph 2 of this Addendum, AGI and its
affiliates listed above (but expressly excluding Camping World, Inc. and its
subsidiaries) (the "Program Affiliates") will not use, or sponsor, endorse, or
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recommend, telephone solicitation or direct mail solicitation that is
(a) directed at Insured Members (as hereinafter defined) and (b) intended for
the purpose of soliciting such Insured Members to cancel, terminate, or allow to
lapse insurance policies acquired pursuant to the Service Agreement and to
replace such policies with new policies offered by an insurance company other
than NGIC or its affiliates through a program sponsored by AGI or the Program
Affiliates. In making or participating in any such solicitation that is
prohibited by the first sentence in this paragraph 3, or assisting any third
party in making any such solicitation that is prohibited by the first sentence
of this paragraph 3, AGI shall delete from the membership list(s) of it and the
Program Affiliates the names of all Insured Members prior to any such
solicitation. For purposes of this paragraph, "Insured Members" means members of
a club or affinity group operated by AGI who are insured pursuant to the Service
Agreement. A member shall continue to be an Insured Member as long as such
member continues to pay premiums that are included in the Aggregate Premium. A
member shall cease being an Insured Member upon failure to pay when due any
premium for an insurance policy obtained pursuant to the Service Agreement. NGIC
acknowledges that AGI and the Program Affiliates regularly solicit programs and
products to members of the clubs and affinity groups operated by AGI and to
other customers of AGI and the Program Affiliates and subscribers and recipients
of AGI publications, and except as expressly set forth in this paragraph 3, such
marketing, sponsorship or solicitation shall not constitute a breach of this
paragraph 3, provided that, in addition to making the above membership list
deletions, AGI and the Program Affiliates shall delete any such advertising of
property-casualty insurance products from publications addressed to Insured
Members. If AGI does not make such deletions from its solicitation and
publication mailing lists the provisions of paragraph 2 above shall be void.
4. Except as amended by this Addendum, all provisions of the Service
Agreements shall remain in full force and effect.
AFFINITY GROUP, INC. NATIONAL GENERAL INSURANCE COMPANY
By: /s/ STEPHEN ADAMS By: /s/ JOHN J. FOLEY
John J. Foley
Title: Chairman Title: President
Date: 11/11/97 Date: November 4, 1997
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[[Image Removed: GRAPHIC]] 2575 Vista Del Mar Drive
Ventura, California 93001
(805) 667-4100 • Fax (805)
Affinity Group, Inc. 667-4419
Executive Offices
November 19, 1997
Via Federal Express
Mr. Shawn D. Morris
National General Insurance Companies
3322 Rider Trail South
Earth City, MO 63045-1305
Dear Shawn:
This will confirm our conversation regarding the Addendum to Service
Agreements between Affinity Group, Inc. and National General Insurance Company
dated November 4, 1997 (the "1997 Addendum").
The defined term (the "Program Affiliates") in the fourth line of
paragraph 3 of your draft the 1997 Addendum, should have been inserted in the
third line before the phrase "(but expressly excluding Camping World, Inc. and
its subsidiaries)" in order to clarify which affiliates are included as Program
Affiliates. Rather than changing the draft, this letter will confirm the
agreement between Affinity Group, Inc. and National General Insurance Company
that the "Program Affiliates" as used in the 1997 Addendum means GSS
Enterprises, Inc., Good Sam and Rider magazines, Camp Coast to Coast, Inc. and
Golf Card International Corp. and that the term "Program Affiliates" expressly
excludes Camping World, Inc. and its subsidiaries.
In the 24th line of paragraph 3 of your draft of the 1997 Addendum, you
inadvertently deleted the phrase "market, sponsor and "before the word
"solicit." This will confirm that agreement between Affinity Group, Inc. and
National General Insurance Company that the word "solicit" as used in the 1997
Addendum includes the marketing and sponsoring of programs and products.
Please evidence the agreement of National General Insurance Company to
these points of clarification by signing the enclosed copy of this letter and
returning it to me for my files.
Very truly yours,
AFFINITY GROUP, INC.
By: /s/ STEPHEN ADAMS
Its:
We hereby acknowledge and agree with the points of clarification of
terms to the Addendum to Service Agreements between Affinity Group, Inc. and
National General Insurance Company dated November 4, 1997.
Dated: November , 1997
NATIONAL GENERAL INSURANCE COMPANY
By: [ILLEGIBLE]
Its:
TRAILER LIFE PUBLISHING COMPANY, CORPORATED, of Calabasas, California,
hereinafter referred to as "TL"), and NATIONAL GENERAL INSURANCE COMPANY of St.
Louis, Missouri, (hereinafter referred to as "NGI"), understand that:
º 1)
º TL operates and controls an entity known as the Good Sam Club
(hereinafter referred to as "Good Sam"), an organization composed of
recreational vehicle owners in many states;
º 2)
º NGI develops, operates and controls insurance programs designed to
meet the needs of the members of Good Sam;
º 3)
º Good Sam management desires to offer to its members, certain insurance
programs designed by NGI;
º 4)
º NGI desires to use the facilities of Good Sam and make its insurance
programs available to Good Sam members;
º 5)
º Good Sam is not a licensed insurance agent, nor does it intend to be,
nor does it intend to act as one;
º 6)
º It is the mutual benefit of Good Sam and NGI to assist each other in
offering Good Sam members insurance programs that meet the needs of
the public.
THEREFORE:
NGI agrees to provide a private passenger automobile insurance program to
TL and introduce this program to Good Sam members beginning no later than
September 1, 1978, and to continue to offer such program through
September 1, 1980. NGI also agrees to develop new insurance products to be
offered to Good Sam members which will consist of:
º 1)
º A complete recreational vehicle program, homeowners program, and any
other insurance program mutually agreed to by NGI and TL. Each
insurance program will be initiated at a time mutually agreeable to
NGI and TL.
º 2)
º Coordinated activities between TL and NGI management.
º 3)
º The offering of an optional payment plan that allows Good Sam
customers to pay their premiums under the deferred payment program
offered by NGI.
NGI and Good Sam Agree:
º 1)
º That mutual approval of both parties is required on all printed
material and all marketing techniques used to market the insurance
programs.
º 2)
º It is understood that NGI will exercise sound underwriting principles
in any insurance program agreed to by NGI and TL.
º 3)
º It is understood by TL that NGI will operate under state regulatory
authorities. Therefore, all reference to filings and/or programs in
this agreement are subject to their regulations.
º 4)
º NGI agrees to provide rate information to TL, on request, or to advise
TL of significant insurance rate increases in any state.
º 5)
º The entire Good Sam list or any insured obtained through TL facilities
may not be used for any other purpose other than that specifically
related to approved (by TL) NGI insurance solicitation mailings or NGI
renewal solicitations.
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purpose of offering insurance programs to Good Sam members:
º 1)
º NGI will handle all policy ance, inquiries regarding claims or
coverages available, premium collection, and all services required to
administer the insurance programs to Good Sam members.
º 2)
º NGI agrees to provide service for claim inquiries to the extent that
all inquiries regarding claims received by NGI or its offices will be
answered by telephone, mail or personal contact within forty-eight
(48) hours of receipt.
NGI agrees that if the SERVICE AGREEMENT is cancelled for any reason,
NGI will send renewal notices as required by law, and at its option, may
continue to renew policies of Good Sam members secured while the agreement was
effective, but will not in any way use the Good Sam name or logo in such renewal
notices.
NGI agrees to provide TL with a quarterly report of incoming business
which will include insureds name, address, city, state, zip code, policy number,
inception dace of policy, premium amount, and containing any other information
mutually agreed upon by TL and NGI. Quarterly reports will be delivered to TL
within thirty (30) days of the prior quarter's financial closing.
HOLD HARMLESS
NGI agrees to indemnify and hold harmless TL with respect to any and all
losses, damages, or expenses (including reasonable attorney's fees) caused by
(1) the breach by NGI of any of its undertakings and agreements set forth in
this working agreement or any Service Agreement executed by both parties, or
(2) any negligence by NGI in its mailing and processing of applications,
preparation of policies, collection of premiums, or other activities in
administering any insurance program covered by this Working Agreement and/or
Service Agreement.
TRAILER LIFE PUBLISHING COMPANY, INC. NATIONAL GENERAL INSURANCE COMPANY
By /s/ [ILLEGIBLE] By /s/ [ILLEGIBLE]
Title [ILLEGIBLE] Date [ILLEGIBLE] Title [ILLEGIBLE] Date [ILLEGIBLE]
[ILLEGIBLE] [ILLEGIBLE]
Title [ILLEGIBLE] Date [ILLEGIBLE] Title [ILLEGIBLE] Date [ILLEGIBLE]
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ADDENDUM TO
WORKING AGREEMENT
TL ENTERPRISES, INC, (formerly Trailer Life Publishing Company,
Incorporated ("TL") and NATIONAL GENERAL INSURANCE COMPANY ("NGI") wish to amend
the Working Agreement between them dated June 2, 1978, to extend the term of the
Agreement by deleting "September 1, 1980" from the fourth line of the paragraph
after paragraph (6) on page 1 of the Agreement and substituting therefor
"December 31, 1989," so that the amended paragraph will read:
NGI agrees to provide a private passenger automobile insurance program to
TL and introduce this program to Good Sam members beginning no later than
September 1, 1978, and to continue to offer such program through
December 31, 1989. NGI also agrees to develop new insurance products to be
offered to Good Sam members which will consist of:
NATIONAL GENERAL INSURANCE COMPANY
By: /s/ DONALD P. REDMOND
Title: President
Date: 11-23-87
TL ENTERPRISES, INC
By: /s/ [ILLEGIBLE]
Title: President
Date: 11-25-87
ADDENDUM TO
WORKING AGREEMENT
TL ENTERPRISES, INC, (formerly Trailer Life Publishing Company,
Incorporated) (TLE) and NATIONAL GENERAL INSURANCE COMPANY (NGIC) wish to amend
the Working Agreement between them dated June 2, 1978, and amended by Addendum
dated November 25, 1987, to extend the term of the Agreement as follows:
1. The November 25, 1987 Addendum is superseded by this Addendum.
2. Delete in its entirety the first paragraph after clause numbered
6), on page 1 of the Working Agreement, and substitute therefor the following:
NGIC agrees to provide a private passenger automobile insurance program to
TLE and introduce this program to Good Sam members beginning no later than
September 1, 1978, and to continue to offer such program through
December 31, 1994. NGIC also agrees to develop new insurance products to be
offered to Good Sam members which will consist of:
3. All other provisions of the Working Agreement remain unchanged
and in full force and effect.
NATIONAL GENERAL INSURANCE COMPANY TL ENTERPRISES, INC.
By: /s/ DONALD P. REDMOND By: /s/ [ILLEGIBLE]
Title: President Title: President
Date: 10-5-89 Date: 10-17-89
ADDENDUM TO
WORKING AGREEMENT
Affinity Group, Inc. (AGI) and National General Insurance Company (NGIC)
wish to amend the Working Agreement between them for the Good Sam Club insurance
plan operated in conjunction with AGI's wholly-owned subsidiary TL
Enterprises, Inc., dated June 2, 1978, and amended by Addendums dated
November 25, 1987, and October 17, 1989, to extend the term of the Agreement as
follows:
1. Delete the first paragraph after clause numbered 6), on page 1 of
the Working Agreement, and substitute therefor the following:
NGIC agrees to provide a private passenger automobile insurance program and
introduce this program to Good Sam members beginning no later than
September 1, 1978, and to continue to offer such program through
December 31, 1999. NGIC also agrees to develop new insurance products to be
offered to Good Sam members which will consist of:
2. At the end of clause numbered 1) which immediately follows the
above clause of this Addendum, add, "NGIC will also provide the vehicle and home
insurance referral program described in the attached Exhibit A, and provide cost
reimbursement to AGI in connection with such referral programs in the manner
provided in the attached SERVICE AGREEMENT."
3. All previous Addendums are superseded by this Addendum.
4. All other provisions of the Working Agreement remain unchanged
and in full force and effect.
NATIONAL GENERAL INSURANCE COMPANY AFFINITY GROUP, INC.
By: /s/ DONALD P. REDMOND By: /s/ STEPHEN ADAMS
Title: President Title: Chairman of the Board
Date: March 21, 1994 Date: March 22, 1994
APPROVED
TL ENTERPRISES, INC.
By: /s/ STEPHEN ADAMS
Title: Chairman of the Board
Date: March 22, 1994
Exhibit A
GOOD SAM REFERRAL PROGRAM
PROGRAM OBJECTIVE
Pursue referral vehicle and homeowner business from current Good Sam
insureds, writing both referred member and non-member business, providing Good
Sam with an additional source of revenue and increasing NGIC's book of business.
PROGRAM DESCRIPTION
With the help of our current Good Sam insureds, we would like to procure
new vehicle and homeowner business that, when looked at as a group, will reflect
the demographics, lifestyles, and driving habits that are characteristic of the
Good Sam Club membership. It is likely that many of the people referred to
National General by current Good Sam members share many of the same interests
and have a lifestyle similar to that of the typical Good Sam member.
REFERRAL CARD DESIGN
A proposed new Good Sam referral (pass-along) card has been designed
that would replace our current pass-along. The referral card will give the
person being referred two options when requesting a quote from National General:
º 1)
º The referred will have the opportunity to express an interest in RVing
and the Good Sam Club. This person will be given a Good Sam VIP rate
quote and information on joining the Good Sam Club. This is the
current procedure use for non-members of Good Sam.
º 2)
º The referred, who does not own an RV, will be placed into a separate,
new vehicle insurance plan for friends of Good Sam members. If the
insured joins Good Sam later, he will be moved into the Good Sam
account.
DISTRIBUTION
The proposed referral card will be distributed through the normal
communications with our insureds including New Business, Renewal and Endorsement
mailings.
Favorable resolves in the Customer Relations Department will also be
used as a vehicle to carry the referral card to insureds. Supplying an insured
with a card immediately after having a problem solved will increase the
likelihood of the insured passing the card along.
We would also begin including the referral card with certain claim
settlements subject to the claims representative's discretion. Again, it is
anticipated that there is a higher likelihood that the insured would refer a
friend after having a very positive experience with NGIC.
This SERVICE AGREEMENT is entered into by and between NATIONAL GENERAL
INSURANCE COMPANY, a corporation duly organized and licensed under the Insurance
Laws of Missouri, with its principal office in St. Louis County, Missouri,
hereinafter called "NGI",
and
TRAILER LIFE PUBLISHING COMPANY, INCORPORATED, a California corporation,
having its principal office in Calabasas, California, hereinafter called "TL".
to become effective this 2nd day of JUNE 1978
During the life of this SERVICE AGREEMENT, TL will:
º 1)
º Provide mailing services as mutually agreed upon by both parties to
this agreement;
º 2)
º Create advertising and promotional material in the form and substance
mutually approved by both parties to this agreement;
º 3)
º Develop and operate a safety program for insureds under any programs
covered by this agreement;
Both parties to this agreement recognize that substantial advertising,
mailing and promotional services will be needed in creating interest in the
program. It is intended that TL be fully compensated by NGI for such services as
are requested by NGI; however, both parties to this agreement also recognize
that it is difficult to estimate the advertising, mailing and promotional costs
necessary to develop initial and increasing interest of the Good Sam members in
the insurance program being sponsored. Therefore, it is mutually agreed by the
parties hereto, in order to maintain an equitable control over such
expenditures, that TL will receive as a temporary reimbursement for this service
costs an amount equivalent to five percent (5%) of the gross written premium
after proper consideration for return premiums is given. NGI, at its option, may
reimburse TL for an additional amount after receipt from TL of documented
evidence of additional service expense. Payment for services will be made by NGI
to TL not later than thirty (30) days after the close of each calendar quarter.
In addition to providing the advertising, mailing and promotional
services, described in 1 and 2 above, when requested by NGI, TL agrees to
develop and operate safety programs as described in 3 above. Such safety
promotion efforts shall be deemed successful and compensable if the loss ratio
experience developed under the program is less than sixty-two percent (62%) in
any one calendar year fully developed two (2) years hence, in which case, one
half of that portion of the amount of the net underwriting gain (pure losses
compared to earned premium) in such calendar year which is attributable to the
loss experience being less than said sixty-two percent (62%) shall be
contributed by NGI to fund and sustain such safety program for Good Sam members.
The first accounting period for this contribution shall be April 1, 1981, and
will be for loss experience attributable to calendar years 1978 and 1979. Each
year thereafter, on April 1, an accounting will be made for the second preceding
year.
This SERVICE AGREEMENT shall remain in full force and effect for a
period of two (2) years from the day of its execution, and shall automatically
renew for consecutive one (1) year periods, unless terminated by written notice
by either party to the other, giving not less than sixty (60) days prior to the
termination of the original term hereof or any extension hereof.
In the event suit is filed by either party to this agreement, it is
mutually agreed that:
º 1)
º California Law shall govern and,
º 2)
º The prevailing party shall be entitled to reasonable attorneys fee.
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º 3)
º Any working agreement mutually agreed upon by two parties will be
interpreted as though it were a part of this SERVICE AGREEMENT.
TRAILER LIFE PUBLISHING COMPANY, INC. NATIONAL GENERAL INSURANCE COMPANY
By /s/ [ILLEGIBLE] By /s/ [ILLEGIBLE]
Title PRESIDENT Date [ILLEGIBLE] Title [ILLEGIBLE] Date [ILLEGIBLE]
/s/ [ILLEGIBLE] /s/ [ILLEGIBLE]
Title Vice President Date 6/2/78 Title [ILLEGIBLE] Date 6/2/78
2
ADDENDUM TO
SERVICE AGREEMENT
National General Insurance Company, a corporation duly organized and
licensed under the Insurance Laws of Missouri, with its principal office in
St. Louis County, Missouri and Trailer Life Publishing Company, Incorporated, a
California corporation having its principal office in Agoura, California,
hereby mutually agree to amend the Service Agreement entered into by
them on June 2, 1978, to delete in its entirety the safety program established
and referred to in both paragraph 3) and in the next to last paragraph on page 1
of the Service Agreement, such amendment to be effective August 17, 1982.
We hereby further mutually agree that Trailer Life or its designated
Certified Public Accounting auditing firm shall be allowed to review, inspect,
and verify "…the gross written premium after proper consideration for return
premiums is given…" as referred to in paragraph 2) on page 1 of the Service
Agreement. The cost of such inspection and/or review shall be at the sole
expense of Trailer Life and shall be performed during normal business hours at
such time as requested by Trailer Life convenient to National General Insurance
Company, which shall be reasonable to both parties.
All other provisions of the Service Agreement shall remain in full force
and effect.
TRAILER LIFE PUBLISHING COMPANY, INC. NATIONAL GENERAL INSURANCE COMPANY
By /s/ [ILLEGIBLE] By /s/ [ILLEGIBLE]
Title PRESIDENT Date 10-5-82 Title President Date 10-11-82
/s/ [ILLEGIBLE] /s/ [ILLEGIBLE]
Title Exec VP Date 10-5-82 Title [ILLEGIBLE] Date [ILLEGIBLE]
ADDENDUM TO
SERVICE AGREEMENT
TL ENTERPRISES, INC. (formerly Trailer Life Publishing Company,
Incorporated) and NATIONAL GENERAL INSURANCE COMPANY, wish to amend the SERVICE
AGREEMENT between them dated June 2, 1978, as amended by Addendum effective
August 17, 1982, to extend the term of the SERVICE AGREEMENT by deleting in its
entirety the last paragraph on Page 1 of the SERVICE AGREEMENT and substituting
therefor the following:
This SERVICE AGREEMENT shall remain in full force and effect for a period
of three (3) years from January 1, 1987. It shall be a breach of this
SERVICE AGREEMENT if any profit sharing due TL according to the Profit
Sharing Agreement between National General and TL is not paid by National
General promptly upon the expiration of each Experience Period. Thereafter
the Agreement shall automatically renew for consecutive three (3) year
periods, unless terminated by written notice by either party to the other
not less than sixty (60) days prior to the termination of the original term
hereof or any extension hereof.
National General Insurance Company shall use its best efforts to provide
high levels of service to Good Sam Club members insured pursuant to this
SERVICE AGREEMENT. If overall service levels are not consistently
maintained during the normal conduct of business TL may terminate this
SERVICE AGREEMENT upon written notice to National General 60 days prior to
the end of any calendar year of the SERVICE AGREEMENT.
National General and TL agree that any disputes or differences of opinion
concerning this SERVICE AGREEMENT shall be submitted to arbitration, one
arbitrator to be chosen by each party, and an umpire to be chosen by the
two arbitrators before they enter upon arbitration. The arbitrators shall
consider this SERVICE AGREEMENT as an honorable engagement rather than
merely a legal obligation and they are relieved of all judicial formalities
and may abstain from following strict rules of law. The decision of the
arbitrators shall be final and binding on both parties. Each party shall
bear the expense of its own arbitrator and shall jointly and equally bear
with the other the expense of the umpire and of the arbitration. Any such
arbitration shall take place in St. Louis, Missouri, unless some other
location is mutually agreed on by the parties.
NATIONAL GENERAL INSURANCE COMPANY TL ENTERPRISES, INC.
By: /s/ DONALD P REDMOND By: /s/ [ILLEGIBLE]
Title: President Title: PRESIDENT
Date: 11-23-87 Date: 11-25-87
ADDENDUM TO SERVICE AGREEMENT
TL ENTERPRISES, INC. (formerly Trailer Life Publishing Company,
Incorporated) (TLE) and NATIONAL GENERAL INSURANCE COMPANY (NGIC), wish to amend
the SERVICE AGREEMENT between them dated June 2, 1978, and amended by Addendums
dated October 11, 1982, and November 25, 1987, respectively, to extend the term
of the SERVICE AGREEMENT and for other purposes as follows:
1. The last paragraph on page 1 of the SERVICE AGREEMENT is deleted
on its entirety and the following is substituted therefor:
This SERVICE AGREEMENT shall remain in full force and effect for a period
of five (5) years beginning January 1, 1990 and ending December 31, 1994.
It shall be a breach of this SERVICE AGREEMENT if any profit sharing due
TLE according to the Profit Sharing Agreement between NGIC and TLE is not
paid by NGIC promptly upon the expiration of each Experience Period.
Thereafter the Agreement shall automatically renew for consecutive five
(5) year periods, unless terminated by written notice by either party to
the other not less than sixty (60) days prior to the termination of the
original term hereof or any extension hereof.
2. On page 1 of the SERVICE AGREEMENT, in the first paragraph after
the clause numbered 3), after "cost" in line 10, delete the remainder of that
sentence and substitute therefor, "amounts as described below." At the end of
that paragraph add the following as a new paragraph:
NGIC will pay TLE, as temporary reimbursement for the advertising, mailing
and promotional services provided by TLE, the following amounts: an amount
equivalent to 5.00% of gross written premium, after proper consideration
for return premiums, developed under the Good Sam vehicle premiums, up to
$100,000,000 of such premium; 5.25% of the next $50,000,000 of such
premium; 5.50% of the next $50,000,000 of such premium; 5.75% of the next
$50,000,000 of such premium; and 6.00% of such premium in excess of
$250,000,000. Such reimbursement will also be paid, separately and
individually, in accordance with that schedule on such premium developed
under the Good Sam homeowners insurance plan.
3. The following are added as additional provisions of the SERVICE
AGREEMENT:
If, during the term of this Agreement, NGIC or its shareholders receive a
bona fide written offer from an unaffiliated party for the purchase of NGIC
or substantially all of the business of NGIC, and NGIC or its shareholders
intends to accept said offer; then NGIC or its shareholders shall promptly
communicate the terms of said offer to TLE; provided, however, that the
name of the offering purchaser need not be so communicated. Upon delivery
of said communication, TLE shall have a period of 30 days to make to NGIC a
matching offer in terms of price, fo? and timing of payment and all other
material terms and conditions, which offer shall be accepted by NGIC or its
shareholders. If no offer is received during the 30 day period referred to
herein, no provision of this Agreement shall be affected in any way by a
change in control of either party.
This SERVICE AGREEMENT and any WORKING AGREEMENT to which TLE and NGIC are
party shall survive any sale or other disposition of NGIC or TLE or their
affiliates, and shall be binding upon the succesors in ownership,
management or control of NGIC and TLE.
NGIC shall use its best efforts to provide high levels of service to Good
Sam Club members insured pursuant to this SERVICE AGREEMENT. If overall
service levels are not consistently maintained as the normal conduct of
business, TLE may terminate this SERVICE AGREEMENT upon written notice to
NGIC sixty (60) days prior to the end of any calendar year of the SERVICE
AGREEMENT.
NGIC and TLE agree that any disputes or differences of opinion concerning
this SERVICE AGREEMENT shall be submitted to arbitration, one arbitrator to
be chosen by each party, and an
1
umpire to be chosen by the two arbitrators before they enter upon
arbitration. The arbitrators shall consider this SERVICE AGREEMENT as an
honorable engagement rather than merely a legal obligation and they are
relieved of all judicial formalities and may abstain from following strict
rules of law. The decision of the arbitrators shall be final and binding on
both parties. Each party shall bear the expense of its own arbitrator and
shall jointly and equally bear with the other the expense of the umpire and
of the arbitration. Any such arbitration shall take place, in St. Louis,
Missouri, unless some other location is mutually agreed on by the parties.
TLE or its designated auditing firm shall be allowed to verify, at TLE's
expense, during normal business hours, "the gross premium written after
proper consideration for return: premiums" as referred to in the second
full paragraph on page 1 of the Service Agreement.
4. The November 25, 1987 Addendum to the SERVICE AGREEMENT is
superseded by this Addendum.
5. All other provisions of the SERVICE AGREEMENT remain unchanged
and in full force and effect.
NATIONAL GENERAL INSURANCE COMPANY TL ENTERPRISES, INC.
By: /s/ DONALD P REDMOND By: /s/ [ILLEGIBLE]
Title: President Title: PRESIDENT
Date: 10-5-89 Date: 10-17-89
2
ADDENDUM TO
SERVICE AGREEMENT
TL Enterprises, Inc. (formerly Trailer Life Publishing Company,
Incorporated) (TLE) and National General Insurance Company (NGIC) wish to amend
the Service Agreement between them dated June 2, 1978, and amended by Addendums
dated October 11, 1982, November 25, 1987, and October 17, 1989, respectively,
to provide for a vehicle insurance referral program as follows:
1. The following is added as an additional provision to the Service
Agreement:
In addition to the cost reimbursement described above, NGIC will reimburse
TLE in the manner described above, for its costs of rendering similar
services in connection with the vehicle insurance referral program
described in the attached Exhibit A, in an amount equivalent to 2% of the
gross written premium, after proper consideration for return premiums,
resulting from such referrals.
2. All other provisions of the Service Agreement remain in full
force and effect.
TL ENTERPRISES, INC. NATIONAL GENERAL INSURANCE COMPANY
By: /s/ WAYNE A. BOYSEN By: /s/ DONALD P REDMOND
Title: Sr Vice Pres Title: President & Chief Executive Officer
Date: 2/14/92 Date: January 28, 1992
ADDENDUM TO
SERVICE AGREEMENT
Affinity Group, Inc. (AGI) and National General Insurance Company (NGIC)
wish to amend the Service Agreement between them for the Good Sam Club insurance
plan operated in conjunction with AGI's wholly-owned subsidiary TL
Enterprises, Inc. (TLE), dated June 2, 1978, and amended by Addendums dated
October 11, 1982, November 25, 1987, October 17, 1989, and February 14, 1992, as
follows:
1. The last paragraph on page 1 of the SERVICE AGREEMENT is deleted
in its entirety and the following is substituted therefor:
This SERVICE AGREEMENT shall remain in full force and effect for a period
of five (5) years beginning January 1, 1995 and ending December 31, 1999.
Thereafter the Agreement shall automatically renew for consecutive five
(5) year periods, unless terminated by written notice by either party to
the other not less than sixty (60) days prior to the termination of the
original term hereof or any extension hereof.
2. On page 1 of the SERVICE AGREEMENT, the first paragraph after the
clause numbered 3) is deleted and the following is substituted therefor:
Both parties to this agreement recognize that substantial advertising,
mailing, membership list management, and administrative services will be
needed in supporting the program. It is intended that AGI be fully
compensated by NGIC for such services as are requested by NGIC; however,
both parties to this agreement also recognize that it is difficult to
estimate the total amount of such costs. Therefore, it is mutually agreed
by the parties hereto, in order to maintain an equitable control over such
expenditures, that AGI will receive as a temporary reimbursement for such
costs amounts in accordance with the Fee Schedule on the attached Exhibit A
less one-half the out of pocket cost of such mailing, advertising and
promotional materials. Advertising shall be at TLE house rates. The Base
Fee under the Fee Schedule shall be determined on the basis of the direct
written premium produced under this Agreement, after proper consideration
for return premiums, and shall be paid quarterly, 30 days after the end of
each quarter. NGIC, at its option, may reimburse AGI for an additional
amount after receipt from AGI of documented evidence of additional service
expense. The Bonus Fee percent under the Fee Schedule shall be determined
by the aggregate Loss Ratio of insurance written by NGIC under its Good Sam
Club, Good Sam Referral, Rider Motorcycle Club, Coast to Coast and Golf
Card insurance program agreements. The Loss Ratio under the Fee Schedule
shall be defined and determined according to the provisions (the
"Calculation Provisions") set forth in the parties' Profit Sharing
Agreement which expires December 31, 1994, and addendums thereto including
"Payout Provisions," which Calculation Provisions are incorporated and made
a part hereof and which shall survive such expiration solely for this
purpose. The Bonus Fee, if any, shall be a single collective payment
determined by multiplying the aggregate written premium produced under the
above insurance program agreements, after proper consideration for return
premiums, by the appropriate Bonus Fee percent. Any Bonus Fee shall be paid
annually to AGI 90 days after the end of the Experience Period as defined
in the Profit Sharing Agreement. It shall be a breach of this SERVICE
AGREEMENT if any Bonus Fee due AGI is not paid by NGIC promptly when due.
3. The safety program established and referred to in both paragraph
numbered 3) and in the next to last paragraph on page 1 is deleted effective
August 17, 1982.
4. The following provisions are added after the last paragraph on
page 2:
If, during the term of this Agreement, NGIC or its shareholder receives a
bona fide written offer from an unaffiliated party for the purchase of NGIC
or substantially all of the business of NGIC, and NGIC or its shareholder
intends to accept said offer; then NGIC or its shareholder shall
1
promptly communicate the terms of said offer to AGI; provided, however,
that the name of the offering purchaser need not be so communicated. Upon
delivery of said communication, AGI shall have a period of 30 days to make
to NGIC a matching offer in terms of price, form and timing of payment and
all other material terms and conditions, which offer shall be accepted by
NGIC or its shareholder. If no offer is received during the 30 day period
referred to herein, no provision of this Agreement shall be affected in any
way by a change in control of either party.
NGIC shall use its best efforts to provide high levels of service to
members insured pursuant to this SERVICE AGREEMENT. If overall service
levels are not consistently maintained as the normal conduct of business,
AGI may terminate this SERVICE AGREEMENT upon written notice to NGIC sixty
(60) days prior to the end of any calendar year of the SERVICE AGREEMENT.
AGI or its designated auditing firm shall be allowed to audit, review and
inspect, at AGI's expense, during normal business hours, books, records and
data pertaining to the determination of "the direct premium written" and
the "Loss Ratio" as referred to herein.
NGIC and AGI agree that any disputes or differences of opinion concerning
this SERVICE AGREEMENT shall be submitted to arbitration, one arbitrator to
be chosen by each party, and an umpire to be chosen by the two arbitrators
before they enter upon arbitration. The arbitrators shall consider this
SERVICE AGREEMENT as an honorable engagement rather than merely a legal
obligation and they are relieved of all judicial formalities and may
abstain from following strict rules of law. The decision of the arbitrators
shall be final and binding on both parties. Each party shall bear the
expense of its own arbitrator and shall jointly and equally bear with the
other the expense of the umpire and of the arbitration. Any such
arbitration shall take place in St. Louis, Missouri, unless some other
location is mutually agreed on by the parties.
This SERVICE AGREEMENT and any WORKING AGREEMENT to which AGI and NGIC are
party shall survive any sale or other disposition of NGIC or AGI or their
affiliates, and shall be binding upon the successors in ownership,
management or control of NGIC and AGI.
5. All previous Addendums to the SERVICE AGREEMENT are superseded by
this Addendum.
6. All other provisions of the SERVICE AGREEMENT remain in full
force and effect.
AFFINITY GROUP, INC. NATIONAL GENERAL INSURANCE COMPANY
By: /s/ STEPHEN ADAMS By: /s/ DONALD P REDMOND
Title: Chairman of the Board Title: President
Date: March 22, 1994 Date: March 21, 1994
APPROVED
TL ENTERPRISES, INC.
By: /s/ STEPHEN ADAMS
Title: Chairman of the Board
Date: March 22, 1994
2
EXHIBIT A
FEE SCHEDULE
LOSS RATIO BASE + BONUS = TOTAL
- 65.00% 7.00 % 2.50 % 9.50 %
65.00% - 65.99% 7.00 % 2.50 % 9.50 %
66.00% - 66.99% 7.00 % 2.25 % 9.25 %
67.00% - 67.99% 7.00 % 2.00 % 9.00 %
68.00% - 68.99% 7.00 % 1.75 % 8.75 %
69.00% - 69.99% 7.00 % 1.50 % 8.50 %
70.00% - 70.99% 7.00 % 1.25 % 8.25 %
71.00% - 71.99% 7.00 % 1.00 % 8.00 %
72.00% - 72.99% 7.00 % 0.75 % 7.75 %
73.00% - 73.99% 7.00 % 0.50 % 7.50 %
74.00% - 74.99% 7.00 % 0.25 % 7.25 %
75.00% + 7.00 % 0.00 % 7.00 %
Any bonus fees are calculated as a percent of aggregate direct written premium,
less return premium, written under the Good Sam, Good Sam Referral, Coast to
Coast, Rider and Golf Card insurance program agreements.
DATA PROCESSING SERVICE AGREEMENT
Agreement dated as of APR. 28, 1988, between National General
Marketing, Inc., of One National General Plaza, Hazelwood, Missouri 63045
("NGMI"), and TL Enterprises, Inc., of 29901 Agoura Road, Agoura, California
91301 ("TLE"),
º 1.
º TERM
This Agreement contemplates and provides for start-up and systems
conversion and testing periods prior to the initiation of data processing
service, which service shall commence upon the completion of conversion as
provided in Section 3 below and continue for two (2) years thereafter. The
Agreement shall become effective on the date first shown above and continue
in effect for the period ending two (2) years after the date service is
initiated. Thereafter the Agreement shall automatically renew for
consecutive one (1) year periods, at a service fee to be agreed upon by the
parties, unless terminated by written notice from one party to the other
not less than 120 days prior to the expiration of the original term or any
extension hereof.
º 2.
º SERVICES TO BE PERFORMED
NGMI will perform such data processing and administrative services as shown
in the attached "Schedule of Services" which is incorporated and made a
part hereof.
º 3.
º FEES
(a) Monthly Fee. The fee for the services provided by NGMI pursuant
to this Agreement shall be Thirty Five Thousand Dollars ($35,000.00) per
month beginning with the initiation of service which shall commence
immediately upon completion of conversion and testing as provided in
subsection 3(c) below. If service does not begin on the first day of a
month the fee for that month shall be pro rated on the basis of 1/30th of
the monthly fee per day for each day service is provided. During the
conversion and testing period the fee shall be Two Thousand Dollars
($2,000.00) per week or Four Hundred Dollars ($400.00) per day for any
period less than a week.
(b) Fee Revision. The monthly fee provided in subsection 3(a) above
contemplates and is based upon estimated usage of NGMI computer and related
hardware and other NGMI resources necessary to provide services pursuant to
this Agreement. It is understood and agreed that the fee may be revised
annually, as of the anniversary date of this Agreement to recognize
increased usage by TLE of NGMI's computer and related hardware and other
resources resulting from a growth of TLE's member records, TLE requests for
additional services or levels of service not provided in the Schedule of
Service, and increased costs incurred by NGMI in providing services to TLE
hereunder. If TLE's increased usage of NGMI's resources or other cost
factors require an annual fee increase NGMI shall submit to TLE, 120 days
in advance of any such proposed increase, notice of and support for such
increase. If the parties cannot agree on such revised fee this Agreement
may be terminated by either party giving the other 90 days advance written
notice.
(c) Start-Up; Conversion/Testing Periods. The parties intend to
provide for adequate conversion and testing of TLE's systems before NGMI
begins providing services hereunder. Accordingly, it is understood and
agreed that NGMI will spend the first 60 days after execution of this
Agreement, or as long thereafter as necessary for NGMI's vendors to install
equipment, identifying and ordering equipment and hiring additional
employees necessary to enable NGMI to perform its obligations hereunder.
During this start-up period there will be no fee charged to TLE.
At the end of that start-up period conversion of TLE's systems to NGMI's
systems and testing of converted systems will begin and will be completed
within 75 days thereafter or when the parties agree conversion has been
satisfactorily completed. TLE's systems are those systems which TLE
presently owns and which NGMI deems necessary for the provision of services
contemplated hereunder. When the parties agree that conversion has been
satisfactorily completed NGMI shall
1
so notify TLE in writing, advising of the date of completion of conversion
and the date of initiation of service hereunder. Such notice shall become
an addendum to this Agreement.
If the parties cannot agree that conversion has been satisfactorily
completed, conversion efforts shall continue until the parties agree
conversion is complete. If either party determines that conversion cannot
be successfully completed this Agreement shall be deemed terminated
effective immediately.
Before conversion can begin TLE must provide NGMI upon request all TLE's
current programs and existing data which NGMI deems necessary to convert,
and NGMI must agree that it is able to successfully convert such programs
to its use using only its present system software. Conversion, as used
herein, is limited to TLE's membership and fulfillment, order entry, and
reservations systems, and concerning those systems is defined as changing
TLE's JCL from DOS to OS, moving all TLE files and programs, testing
results with current environment, and establishing appropriate data
communication lines and service. TLE will provide NGMI, at no charge,
unlimited use and possession of TLE's source codes NGMI deems necessary to
enable it to complete said conversion.
(d) Payment of Fees. All fees due under this Agreement shall be
billed to TLE on a monthly invoice basis and are payable on receipt by TLE.
If payment is not received by NGMI within thirty (30) days of receipt of
invoice by TLE, TLE shall pay a late charge on the unpaid balance at the
rate of 11/2% per month.
(e) Taxes. The fees stated in subsections (a), (b), (c) and (d) above
shall not include local, state or federal sales, use, excise, personal
property or other taxes or levies. Any such taxes or levies, however
designated (other taxes based upon the net income or personal property of
NGMI) which are imposed on or are attributable or fairly allocable to the
data processing or the parties' performance under this Agreement shall be
included by NGMI in its invoices to TLE and be treated as additional fees
for that purpose.
º 4.
º SECURITY OF INFORMATION
With respect to all information disclosed by either party hereunder, the
recipient will safeguard such information to the same extent that it
safeguards its proprietary information and will not disclose such
information to others except as required by government regulatory agencies
or as authorized in writing by the other party or as may be required for
the performance of the services under this Agreement. NGMI will inform all
its employees who perform work under this Agreement of the terms of the
Agreement and will use its best efforts to have the employees comply with
such terms.
º 5.
º OWNERSHIP OF COMPUTER PROGRAMS
All computer programs enhanced or written by NGMI under this Agreement
shall be owned exclusively by TLE and shall be retained by TLE upon
termination of this Agreement.
º 6.
º MAINTENANCE OF EQUIPMENT
(a) TLE Equipment. TLE shall provide and maintain, at its own
expense, computer terminals and related hardware sufficient to enable it to
provide adequate input data and other instructions to NGMI to enable NGMI
to provide services hereunder. The selection, installation, and connection
by TLE of any such equipment to NGMI's data transmission line is subject to
NGMI' s prior written approval.
(b) Transmission Interruption. TLE shall look to the provider of the
data telecommunications line for all maintenance and repairs of same. NGMI
shall not be responsible and shall incur no liability for any interruption
in the transmission of data over such line, provided such interruption is
not within the reasonable control of NGMI. In the event of an interruption
caused by failure of
2
NGMl's data processing equipment, modem or other data transmission
equipment, provided such interruption is not within the reasonable control
of NGMI, NGMI's responsibility shall be limited to (1) notification to TLE
no later than three hours after such interruption or, if NGMl's office is
closed at the time of such interruption, at the beginning of the next
business day, and (2) using its best efforts to have such equipment failure
corrected as soon as practicable.
(c) Data Processing Equipment Failure. In the event, that, in NGMI's
sole discretion, there is a failure of NGMl's data processing equipment
sufficient to justify seeking data processing services, NGMI shall use its
best efforts to perform TLE's data processing work as set forth in this
Agreement along with its own work by the use of such services. NGMI shall
notify TLE of such failures as soon as possible after NGMI becomes aware of
such failure.
º 7.
º LIMITATION OF LIABILITY
(a) NGMI shall, in accordance with Section 6 of this Agreement, correct
the performance of any data processing performed hereunder that does not
conform to requirements of this Agreement and for generally-accepted
standards in the data processing industry or, if in NGMI's opinion it is
not feasible for NGMI to make such correction, then NGMI shall be liable
for monetary damages solely for TLE's reasonable direct expenses to correct
such errors.
(b) THE FOREGOING SHALL CONSTITUTE NGMI'S SOLE LIABILITY AND OBLIGATION
IN THE EVENT OF ANY CLAIM ARISING OUT OF ITS PERFORMANCE OR NONPERFORMANCE
OF ANY PROVISIONS OF THIS AGREEMENT EXCEPT FOR GROSS NEGLIGENCE OR
INTENTIONAL BREACH OF THIS AGREEMENT.
(c) This Agreement is for the exclusive benefit of the parties hereto
and shall not create or evidence any right in any third party. Except as
noted in subsection 7(b) above, NGMI shall in no event be liable to TLE or
to any third party claiming through or by virtue of TLE or any of its
affiliated companies for loss of profit, good will or other special or
consequential damages arising out of the performance or nonperformance by
NGMI of any of the provisions of this Agreement whether or not the
possibility of such damages was disclosed to NGMI or could reasonably have
been known. TLE shall indemnify and hold NGMI harmless hereunder against
any claims for any such damages and against any related expenses.
(d) In no event shall NGMI be liable for errors, delays, or
non-performance due to any events beyond its reasonable control, including,
but not limited to, acts of God, failure of power, communication lines,
changes in law or regulation or acts of governmental authority, strikes,
weather conditions or transportation.
º 8.
º WARRANTY
(a) NGMI warrants only that the data processing performed hereunder will
be of a quality conforming to generally accepted data processing practices
and in accordance with the terms and conditions of this Agreement. Both
NGMI and TLE agree and understand that non-material mistakes may occur and
will not constitute a basis for breach of this Agreement.
(b) EXCEPT AS TO THE TERMS AND CONDITIONS OF THIS AGREEMENT THE
FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND REPRESENTATIONS
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THOSE CONCERNING
MERCHANTABILITY FOR A PARTICULAR PURPOSE.
(c) Any services performed by NGMI hereunder which are of less quality
than conforming to generally-accepted data processing practices or not in
accordance with the terms and conditions of this Agreement shall be
corrected to conform to original specification by NGMI without charge to
TLE provided (1) TLE supplies NGMI with a written notification within three
(3) business days after TLE knew or should have known that the data
processing was of less than professional
3
quality; and (2) where applicable, TLE provides NGMI with the use of any
support reasonably required to perform the corrections.
(d) NGMI may accept as correct, without further inquiry, all data,
documents and other records of TLE timely delivered or made available to
NGMI hereunder, and shall have no responsibilty or liability for any error,
inadequacy or omission which results from inaccurate or incomplete data,
documents or other records of TLE.
º 9.
º COMMUNICATIONS
All invoices, notices and other written communications required hereunder
shall be deemed duly given if mailed first class postage prepaid or
delivered prepaid at the following addresses:
For TLE: TL Enterprises, Inc.
29901 Agoura Road
Agoura, California 91301
Attention: David Block
For NGMI: National General Marketing, Inc.
One National General Plaza
P.O. Box 66937
St. Louis, Missouri 63166-6937
Attention: Ken Hanrahan
º 10.
º ATTACHMENTS
All attachments referenced in this Agreement shall be considered part of
this Agreement when they have been executed by both parties.
º 11.
º APPLICABLE LAW
This Agreement shall be deemed to be a contract under the law of the State
of Missouri and for all purposes shall be construed in accordance with the
laws of Missouri.
º 12.
º AMENDMENTS
This Agreement may be amended by mutual consent of the parties and such
amendment must be in writing and signed by both parties and made a part of
this Agreement before being adopted.
º 13.
º COUNTERPARTS
This Agreement may be executed in several counterparts, each of which shall
be an original and all of which together shall constitute but one and the
same instrument.
IN WITNESS WHEREOF, the parties intending to be bound have caused this Agreement
to be signed and made effective as of the date first written above.
TL ENTERPRISES, INC. NATIONAL GENERAL MARKETING, INC.
By /s/ THEODORE R BINDER By /s/ DONALD P REDMOND
Title Vice Pres & Genl. Date 4/28/88 Title President Date 4-22-88
Man. ------- ------------------ -------
4
NATIONAL GENERAL MARKETING INC.
1988 Holdiays
The following is a list of the nine holidays that NGMI will celebrate in 1988:
Friday January 1 New Year's Day
Monday February 15 President's Day
Monday May 30 Memorial Day
Monday July 4 Independence Day
Monday September 5 Labor Day
Thursday and Friday November 24 and 25 Thanksgiving and the day after
Friday and Monday December 23 and 26 Holiday Season
SCHEDULE OF SERVICES
Pursuant to the terms of the Agreement between them for data processing
services dated as of APR 28, 1988, National General Marketing, Inc. ("NGMI") and
TL Enterprise, Inc. ("TLE") agree that this Schedule of Services is made a part
of that Agreement. NGMI will provide data processing services as described below
in support of TLE Membership/Fulfillment, Order Entry, and Reservation Systems.
º 1.
º On-Line Access to CPU
NGMI shall make available on disk, and maintain in readiness for use
at all times during the times set forth below, the TLE computer
programs as shall be identified by the parties as necessary to the
provision of services hereunder, plus such additional programs
directly related to such services that TLE may from time to time
provide to NGMI on media acceptable to NGMI on data processing
equipment to be located at NGMI's offices. NGMI shall make available
to TLE access to such programs by TLE communicating through dedicated
telephone lines.
NGMI shall also make available on disk and maintain in readiness for
use at the times set forth below the TLE database as converted
pursuant to the Agreement.
NGMI shall permit on-line access from 9:00 a.m. to 9:00 p.m. Central
Time Monday through Friday, and from 9:00 a.m. to 4:00 p.m. Central
Time Saturday except where such days fall on a holiday observed by
NGMI at the location of said main frame computer. In addition, NGMI
shall make available to TLE each year of this Agreement 24 units of
additional on-line access, up to eight hours of access per unit, at no
additional fee provided TLE schedules such additional units at least
five working days in advance.
º 2.
º Batch Processsing
NGMI will provide: batch processing of TLE's daily jobs; twice weekly
reporting of activity performed hereunder; and daily transmission of
reports to TLE.
º a.
º NGMI and TLE will establish a schedule of jobs to be processed
upon completion of conversion as provided in the Agreement.
Exceptions to the established schedule must be approved prior to
12:00 p.m. (noon) Central Time each day.
º b.
º NGMI will, at TLE's request, send information processed
hereunder, in various media and in various formats, to TLE or to
various vendors selected by TLE. postage, special forms, and
other delivery charges incurred by NGMI in providing this service
will be charged to TLE at cost over and above the monthly fee.
º 3.
º Help Desk
Any problems TLE may experience hereunder regarding operational
systems will be reported through NGMI's "Help Desk" at 800-325-8000,
extension 1500.
º a.
º The "Help Desk" will log problems, assign the problem to
appropriate person at NGMI, and NGMI will inform TLE as soon as
possible regarding status.
º b.
º Weekly, NGMI will report status of outstanding problems to TLE.
º 4.
º TLE Equipment
TLE may connect up to 64 devices (CRT's, printers, P.C.'s, and other
devices) at no extra charge, subject to prior NGMI approval as
provided in the Agreement. Any devices required over and above 64 will
result in additional charges if incurred by NGMI.
1
º 5.
º Response Time
NGMI will strive to maintain a response time average of three seconds
or below:
º a.
º For a normal transaction (inquiries, straight entry or normal
access to a file). This does not include times when NGMI is
experiencing hardware, system software, or data communication
problems.
º b.
º NGMI will use two direct lines with 14.4 bps modems to support
remote communications. Dial-back service on one line will be
established but activation of this method for backup in case of
direct line failure must be requested and paid for by TLE, at
prevailing vendor rates, in addition to the monthly fee.
º 6.
º TLE Special Software
Software to enable NGMI to receive and process information from TLE's
personal computer that was created on TLE's scanner and loaded to such
personal computer will be provided by TLE.
Costs NGMI incurs to support, convert or otherwise utilize any special
software TLE may be presently employing to service its systems will be
charged to TLE in addition to the monthly fee.
º 7.
º Documentation
NGMI will provide TLE information for maintaining system documentation
as agreed between NGMI and TLE. TLE, at its cost, may also visit and
review NGMI documentation in support of TLE's environment.
º 8.
º Programming Support
TLE will submit Data Processing Requests (DPR) to NGMI to request
program enhancements, maintaince current programs, and add new
systems. NGMI will provide up to 60 hours systems and programming
support per week for maintaining and enhancing systems at no
additional fee. NATURAL will be made available to TLE, in a read only
environment for development of ad hoc reporting.
º 9.
º Liaison
TLE will establish a central contact department to act as sole liaison
between TLE and NGMI.
TL ENTERPRISES, INC. NATIONAL GENERAL MARKETING, INC.
By /s/ THEODORE R. By /s/ DONALD P.
BINDER REDMOND
Title Vice Pres & Genl. Date 4/28/88 Title President Date [ILLEGIBLE]
Man. ------- ------------------ ------------
2
ADDENDUM TO
DATA PROCESSING SERVICE AGREEMENT
National General Marketing, Inc. (NGMI) and TL Enterprises, Inc. (TLE)
are parties to a data processing service agreement dated as of April 28, 1988
(the Agreement), and wish to amend the Agreement effective October 1, 1989, as
follows:
1. Term
Section 1 of the Agreement is amended by deleting from the fifth line, "for two
(2) years hereafter.", and substituting therefor, "as provided herein."
Section 1 is further amended by deleting from lines 7 and 8, "two (2) years
after the date service is initiated.", and substituting therefor, "December 31,
1994."
2. Fees
Section 3 (a) of the Agreement is amended by adding as a new paragraph at the
end of the section:
The foregoing notwithstanding, as of January 1, 1989, the fee for services
provided by NGMI shall be Thirty Thousand Dollars ($30,000.00) per month.
Upon request by TLE, NGMI shall provide certain additional services not
contemplated by the Schedule of Services to the Agreement, which services
shall consist of assigning an Analyst and an experienced programmer
exclusively to support TLE's development of a new data processing system.
The parties agree that TLE and NGMI shall jointly approve the personnel
assigned as the Analyst and programmer. The monthly fee shall be increased
to Thirty Five Thousand Dollars ($35,000.00) 90 days after the Analyst and
programmer have been assigned to TLE's data processing service. It is
agreed further that at such time as any of the personnel assigned to TLE's
data processing services are no longer required, TLE shall have the right
to request, at its option, removal or substitution of such personnel and a
corresponding decrease in the monthly fee. Such request shall be effective
thirty (30) days after it is sent by TLE.
Section 3(b) is amended by deleting everything after the first sentence and
substituting the following therefor:
It is understood and agreed that the fee may be revised upward or downward
annually, as of December 31, to recognize increased or decreased usage by
TLE of NGMI's computer and related hardware and other resources, TLE's
request for increased or decreased services, and increased or decreased
costs realized by NGMI in providing services to TLE hereunder; provided,
however, that costs associated with the Analyst and programmer referred to
above will not be considered in determining any increase in the fee. TLE
shall have the right to review all costs associated with the services
provided under this Agreement on an annual basis and, if such review shows
a decrease in usage and/or costs, request that the fee be decreased. In the
event that NGMI believes that TLE's usage requires an increase in the fee,
NGMI shall submit to TLE, 120 days in advance of such proposed increase,
notice of and support for such increase. The parties agree to negotiate in
good faith on the fee revisions. If the parties cannot agree on a revised
fee, this Agreement may be terminated by either party giving the other
90 days advance written notice during which time the fee payable shall be
the fee in effect prior to the request for a fee revision.
3. Ownership of Programs
Section 5 of the Agreement is amended by adding as a new sentence at the end of
the section, "NGMI and its affiliates shall retain the right to use any such
programs for their business purposes."
1
4. Default
The following shall be added as new Section 14. of the Agreement:
In the event of default by either party in the performance of its
obligations hereunder, the non-defaulting party shall give written notice
of said default and, if the default is not cured within 30 days of said
notice, the non-defaulting party may terminate this Agreement by sending
written notice of termination to the defaulting party. Nothing contained
herein shall limit a party's right to pursue any other remedy provided by
this Agreement, in law or in equity.
5. All other provisions of the Agreement remain unchanged and in full force
and effect.
TL ENTERPRISES, INC. NATIONAL GENERAL MARKETING, INC.
By /s/ DAVID BLOCK By /s/ DONALD P. REDMOND
Title V.P.-CID Date 10-10-89 Title President Date 10-8-89
2
PROFIT SHARING AGREEMENT
Between NATIONAL GENERAL INSURANCE COMPANY, of St. Louis, Missouri,
("Company") and TL ENTERPRISES, INC. ("TLE"), 29901 Agoura Road, Agoura,
California 91303.
In addition to a service fee separately provided for and subject to
requirements imposed by law, the Company will pay TLE an additional amount in
accordance with the attached Profit Sharing Matrix and the following terms and
provisions:
I. Definitions
º A.
º "Experience Period" shall mean the calendar year of the effective
date of this Agreement, and each subsequent calendar year this
Agreement is in force.
º B.
º "Net Earned Premium" shall mean the Net Written Premiums recorded
during the Experience Period, plus the unearned premium reserves
at the beginning of the period, minus the unearned premium
reserves at the end of the period.
º C.
º "Net Written Premiums" are the gross premiums, less credits for
premium cancellations and returns, and less premiums ceded to
reinsurers, recorded by the Company on its vehicle insurance
policies insuring Good Sam Club members during the Experience
Period.
º D.
º "Loss Ratio" shall mean the ratio of "Incurred Losses" to "Net
Earned Premiums" in the Experience Period.
º E.
º "Incurred Losses" shall mean the losses and loss adjustment
expenses paid during the Experience Period on vehicle insurance
policies insuring Good Sam members, plus reserves for unpaid
losses and loss adjustment expenses on such policies at the end
of the Experience Period, less reserves for unpaid losses and
loss adjustment expenses on such policies at the beginning of the
Experience Period. Losses and loss adjustment expenses are
defined as net, after deducting salvage and subrogation received
and any reinsurance recoveries, as shown by the Company's
records. "Incurred Losses" for an Experience Period shall also
include any Incurred Losses carried forward from prior Experience
Periods as provided herein.
º F.
º "Policies in Force" shall mean the number of vehicle insurance
policies insuring members of the Good Sam Club which are in force
as of December 31 in an Experience Period.
II. TLE qualifies to receive profit sharing for the Experience Period
if:
º A.
º The Loss Ratio for such period is less than 77%, and
º B.
º The percent of growth in policies in force from December 31 of
the prior calendar year to December 31 of the Experience Period
shown on the Profit Sharing Matrix is at least 5%.
III. The amount of profit sharing payable to TLE if TLE qualifies in
accordance with Section II above with respect to the Experience Period is
computed as follows:
º A.
º Subtract the Experience Period Loss Ratio from 77%. The resulting
percent is then applied to the Experience Period Net Earned
Premium to produce the amount eligible for profit sharing.
º B.
º From the attached Profit Sharing Matrix the rate is then selected
which appears in the applicable Experience Period Loss Ratio
column to the right of the applicable Policy in Force growth
percentage.
1
º C.
º The resulting rate determined in B. is then applied to the amount
eligible for profit sharing for the Experience Period. The result
is the amount of profit sharing payable for the Experience
Period.
IV. Incurred Losses in an Experience Period in excess of 77% of the
Net Earned Premium for such Experience Period shall be carried forward and
included in Incurred Losses of the subsequent Experience Period or Periods in
the computation of profit sharing for such subsequent Experience Period(s).
V. At the expiration of each Experience Period, the Company shall,
within 90 days, make the necessary calculations and remit to TLE any profit
sharing as may be due. No charge or deduction shall be made or claimed by TLE in
its accounts with the Company and such profit sharing payment is payable only by
Company check. TLE agrees that the methods and records of the Company shall be
controlling as respects the computation of any of the profit sharing items and
all other information pertaining to this Agreement. TLE shall have the right to
examine Company records pertaining to this Agreement during normal working hours
at the Company's home office in St. Louis.
VI. This Agreement shall become effective January 1, 1987, and shall
remain in full force and effect for a period of three (3) years. Thereafter the
Agreement shall automatically renew for consecutive three (3) year periods
unless terminated by written notice by either party to the other not less than
sixty (60) days prior to the termination of the original term hereof or any
extension hereof.
NATIONAL GENERAL INSURANCE COMPANY
By: /s/ DONALD P. REDMOND
Title: President
Date: 11-23-87
TL ENTERPRISES, INC.
By: /s/ [ILLEGIBLE]
Title: PRESIDENT
Date: 11-25-87
2
PROFIT SHARING MATRIX
EXPERIENCE PERIOD LOSS RATIO
POLICIES IN FORCE GROWTH 74-LESS THAN 77 70-LESS THAN 74 LESS THAN 70
5 - 9.9% 10 % 15 % 20 %
10 - 19.9% 15 % 20 % 25 %
20 - 29.9% 20 % 25 % 30 %
30 - 39.9% 25 % 30 % 35 %
40 - 49.9% 30 % 35 % 40 %
50% + 35 % 40 % 45 %
ADDENDUM TO
PROFIT SHARING AGREEMENT
NATIONAL GENERAL INSURANCE COMPANY (NGIC), and TL ENTERPRISES, INC.,
(TLE), wish to amend the Profit Sharing Agreement between them dated
November 25, 1987, as follows:
1. The Profit Sharing Matrix of the Agreement is deleted in its
entirety and the revised Profit Sharing Matrix attached hereto as Exhibit I is
substituted therefor.
2. Section VI. of the Profit Sharing Agreement is deleted in its
entirety and the following is substituted therefor:
VI. This Agreement shall become effective as of January 1, 1989,
and shall remain in full force and effect through December 31, 1994.
Thereafter the Agreement shall automatically renew for consecutive five
(5) year periods unless terminated by written notice by either party to the
other not less than sixty (60) days prior to the termination of the
original term hereof or any extension hereof.
3. "Incurred losses," as that term is used in the Profit Sharing
Agreement, will continue to include those items identified under paragraph 4 of
the December 9, 1986 "Payout Provisions" exhibit to the Profit Sharing
Agreement, which exhibit is attached hereto and incorporated as Exhibit II to
the Profit Sharing Agreement.
4. The following provision is added to the Agreement:
This Agreement shall survive any sale or other disposition of NGIC or TLE
or their affiliates, and shall be binding upon the successors in ownership,
management or control of NGIC and TLE.
5. All other provisions of the profit Sharing Agreement remain
unchanged and in full force and effect.
NATIONAL GENERAL INSURANCE COMPANY TL ENTERPRISES, INC.
By: /s/ DONALD P REDMOND By: /s/ [ILLEGIBLE]
Title: President Title: President
Date: 10-5-89 Date: [ILLEGIBLE]
Exhibit I
Profit Sharing Agreement
PROPOSED PROFIT SHARING MATRIX
EXPERIENCE PERIOD LOSS RATIO
POLICIES IN FORCE GROWTH 74-LESS THAN 77 70-LESS THAN 74 LESS THAN 70
5-9.9% 20 % 25 % 30 %
10-19.9% 25 % 30 % 35 %
20-29.9% 30 % 35 % 40 %
30-39.9% 35 % 40 % 45 %
40-49.9% 40 % 45 % 50 %
50% 45 % 50 % 55 %
Exhibit II
Profit Sharing Agreement
PROPOSED CONTINGENCY AGREEMENT
Payout Provisions
º 1.
º Payout will be a percent of the dollars generated between actual calendar
year loss ratio and contingency permissible loss ratio of 77%.
º 2.
º Losses generated by a ratio in excess of 77% will be carried forward and
applied against profits subject to the contingency.
º 3.
º Growth is defined as the percent of growth over the previous year end
policy in force total.
º 4.
º All profitability measures will be determined using calendar year loss
ratio results. Incurred losses will include the following:
º a.
º All paid losses.
º b.
º Loss reserves.
º c.
º Loss adjustment expenses (allocated and unallocated).
º d.
º Incurred but not reported losses.
º e.
º Involuntary market burden.
º 5.
º Net earned premium will be developed using earned premium less any
reinsurance costs.
º 6.
º Profitability will be based on calendar year results on a contingency
inception to date basis.
12/9/86
ADDENDUM TO
PROFIT SHARING AGREEMENT
National General Insurance Company (NGIC) and Affinity Group, Inc.
(AGI), successor by merger to TL Enterprises, Inc., wish to amend the Profit
Sharing Agreement between them dated November 25, 1987, and amended by Addendum
dated October 11, 1989, as follows:
º 1.
º The Profit Sharing Matrix is deleted effective January 1, 1994, and the new
Profit Sharing Matrix attached hereto as Exhibit A is substituted therefor.
º 2.
º The Profit Sharing Agreement shall apply to all lines of insurance written
under NGIC's agreements with AGI and its affiliates TLE, Camp Coast to
Coast, Inc., and Golf Card International Corp. providing insurance programs
for the Good Sam Club, including the Good Sam referral program, Rider
Motorcycle Club, Coast-to-Coast, and Golf Card International, respectively.
This Profit Sharing Agreement is incorporated into and made a part of those
insurance plan agreements.
º 3.
º This Addendum is effective as of January 1, 1994.
º 4.
º This Profit Sharing Agreement shall expire December 31, 1994.
º 5.
º All other provisions of the Profit Sharing Agreement remain in full force
and effect.
NATIONAL GENERAL INSURANCE COMPANY AFFINITY GROUP, INC.
By: /s/ DONALD P REDMOND By: /s/ STEPHEN ADAMS
Title: President Title: Chairman of the Board
Date: March 21, 1994 Date: March 22, 1994
APPROVED
TL ENTERPRISES, INC.
By: /s/ STEPHEN ADAMS
Title: Chairman of the Board
Date: March 22, 1994
EXHIBIT A
NEW PROFIT SHARING ARRANGEMENT
CURRRENT PROFIT SHARING
Experience Period Loss Ratio
Policies In Force Growth Rate 74-less than 77 70-less than 74 less than 70
5-9.9% 20 % 25 % 30 %
10-19.9% 25 % 30 % 35 %
20-29.9% 30 % 35 % 40 %
30-39.9% 35 % 40 % 45 %
40-49.9% 40 % 45 % 50 %
50%+ 45 % 50 % 55 %
NEW PROFIT SHARING FOR 1994
Experience Period Loss Ratio
Policies In Force Growth Rate 74-less than 77 70-less than 74 less than 70
0-4.9% 20 % 25 % 30 %
5-9.9% 25 % 30 % 35 %
10-14.9% 30 % 35 % 40 %
15-24.9% 35 % 40 % 45 %
25-34.9% 40 % 45 % 50 %
35%+ 45 % 50 % 55 %
W O R K I N G A G R E E M E N T
TRAILER LIFE PUBLISHING COMPANY, INCORPORATED, of Agoura, California
(hereinafter referred to as "TL"), and NATIONAL GENERAL INSURANCE COMPANY of St.
Louis County, Missouri, hereinafter referred to as "NGI"), understand that:
º 1)
º TL plans to create and operate an entity known as the Rider Motorcycle
Club (hereinafter referred to as Rider), an organization composed of
motorcycle owners in many states;
º 2)
º NGI will develop, operate and control a Motorcycle Insurance Program
designed to meet the needs of the members of Rider;
º 3)
º Rider management desires that a Motorcycle Insurance Program, designed
by NGI, be made available to Rider's members;
º 4)
º NGI desires to make its insurance programs available to Rider members;
º 5)
º Rider is not a licensed insurance agent, nor does it intend to be, nor
does it intend to act as one;
º 6)
º It is to the mutual benefit of Rider and NGI to assist each other in
offering Rider members insurance programs that meet the needs of the
public.
Both parties to this agreement recognize that substantial development costs,
advertising, mailing and promotional services will be needed in creating
interest in a new Motorcycle Insurance Program. To assist in implementing TL's
expressed intention of developing interest in a new Motorcycle Insurance
Program, TL agrees that, beginning with the fourth quarter of 1979, the Good Sam
Vehicle Insurance Plan promotional allowance shall be reduced from a basis
equivalent to five (5) percent of the written premium being generated by the
Good Sam Vehicle Insurance Plan to three (3) percent of written premium, and
that reduction shall continue through the third quarter of 1980. TL and NGI
mutually agree that the maximum total amount so deducted from the Good Sam
promotional allowance shall not exceed the sum of $50,000. In consideration of
the foregoing expressed agreements, NGI will return to TL the amount so deducted
from the Good Sam Vehicle Insurance Plan promotional allowance on the basis of
the number of Rider Motorcycle Club members participating in the Motorcycle
Insurance Program, in accordance with the following schedule:
º 1)
º When 1,000 members of the Rider Motorcycle Club are participating in
the Motorcycle Insurance Plan, NGI will return to TL fifty
(50) percent of the amount deducted from the Good Sam Vehicle
Insurance Plan promotional allowance.
º 2)
º When 2,000 members of the Rider Motorcycle Club are participating in
the Motorcycle Insurance Plan, NGI will return to TL an additional 25%
of the amount deducted from the Good Sam Vehicle Insurance Plan
promotional allowances.
º 3)
º Upon obtaining 3,000 members participating in the Rider Motorcycle
Club Insurance Plan, the remaining monies deducted from the Good Sam
Vehicle promotional allowance will be returned to TL.
THEREFORE:
NGI agrees to provide a Motorcycle Insurance Program to TL and introduce
this program to Rider Motorcycle Club members beginning no later than
January 1, 1981, and to continue to offer such program through January 1,
1983. NGI also agrees to offer other selected insurance products to Rider
Club members, which will consist of:
º 1)
º A private passenger automobile insurance program, homeowners program,
recreational vehicle program, and any other insurance program mutually
agreed to by NGI and TL. Each insurance program will be initiated at a
time mutually agreeable to NGI and TL.
1
º 2)
º Coordinated activities between TL and NGI management.
º 3)
º NGI will offer an optional payment plan that allows Rider Club members
to pay their premiums under the deferred payment program offered by
NGI.
NGI and TL agree:
º 1)
º That mutual approval of both parties is required on all printed
material and all marketing techniques used to market the insurance
programs offered by NGI.
º 2)
º It is understood that NGI will exercise sound underwriting principles
in any insurance program agreed to by NGI and TL.
º 3)
º It is understood by TL that NGI from time to time will not market in
certain states where the regulatory environment or market conditions
are not receptive to insurance products offered by NGI.
º 4)
º It is understood by TL that NGI will operate under state regulatory
authorities. Therefore, all reference to filings and/or programs in
this agreement are subject to their regulations.
º 5)
º NGI agrees to provide rate information to TL, on request, or to advise
TL of significant insurance rate increases in any state; however, TL
agrees not to quote such rate information to Rider members.
º 6)
º Any Rider membership list or the name of any insured obtained through
TL facilities, may not be used for any other purpose other than that
specifically related to approved (by TL) NGI insurance solicitation
mailings or NGI renwal solicitations.
Therefore, NGI and TL hereby mutually agree to enter into the related SERVICE
AGREEMENT for the purpose of offering insurance programs to Rider members:
º 1)
º NGI will handle all policy issuance, inquiries regarding claims or
coverages available, premium collection, and all services required to
administer and underwrite the insurance programs to Rider members.
º 2)
º NGI agrees to provide service for claim inquiries to the extent that
all inquiries regarding claims received by NGI or its offices will be
answered by telephone, mail or personal contact within forty-eight
(48) hours of receipt.
NGI agrees that if the SERVICE AGREEMENT is cancelled for any reason, NGI will
send renewal notices as required by law, and at its option, may continue to
renew policies of Rider members secured while the agreement was effective, but
will not in any way use the TL and/or Rider name or logo in such renewal
notices.
NGI agrees to provide TL with a quarterly report of incoming business which will
include insured's name, address, city, state, zip code, policy number, inception
date of policy, premium amount, and containing any other information mutually
agreed upon by TL and NGI. Quarterly reports will be delivered to TL within
thirty (30) days of the prior quarter's financial closing.
HOLD HARMLESS
NGI agrees to indemnify and hold harmless TL with respect to any and all losses,
damages, or expenses (including reasonable attorney's fees) caused by (1) the
breach by NGI of any of its undertakings and agreements set forth in this
Working Agreement or any Service Agreement executed by both parties, or (2) any
negligence by NGI in its mailing and processing of applications, preparation
2
of policies, collection of premiums, or other activities in administering any
insurance program covered by this Working Agreement or any Service Agreement.
TRAILER LIFE PUBLISHING COMPANY, INC. NATIONAL GENERAL INSURANCE COMPANY
By /s/ [ILLEGIBLE] By /s/ [ILLEGIBLE]
Title PRESIDENT Date 10/4/79 Title Vice President Date 9/7/79
/s/ [ILLEGIBLE] /s/ [ILLEGIBLE]
Title V.P. Finance Date 10/5/79 Title Vice Pres Date 9/7/79
3
ADDENDUM TO
WORKING AGREEMENT
Affinity Group, Inc. (AGI) and National General Insurance Company (NGIC)
wish to amend the Working Agreement between them for the Rider Motorcycle Club
insurance plan operated in conjunction with AGI's wholly-owned subsidiary TL
Enterprises, Inc. (TLE), dated October 5, 1979, and amended by Addendum dated
October 17, 1989, to extend the term of the Agreement as follows:
1. On page 1, the paragraph immediately following clause numbered
6), and the clauses numbered 1), 2) and 3) immediately following that paragraph,
are deleted.
2. Also on page 1, delete the last paragraph on the page and
substitute therefor the following:
NGIC agrees to provide a Motorcycle Insurance Program and introduce this
program to Rider Motorcycle Club members beginning no later than January 1,
1981, and to continue to offer such program through December 31, 1999. NGIC
also agrees to develop new insurance products to be offered to Rider
members which will consist of:
3. All previous Addendums are superseded by this Addendum.
4. All other provisions of the Working Agreement remain unchanged
and in full force and effect.
NATIONAL GENERAL INSURANCE COMPANY AFFINITY GROUP, INC.
By: /s/ DONALD P. REDMOND By: /s/ STEPHEN ADAMS
Title: President Title: Chairman of the Board
Date: March 21, 1994 Date: March 22, 1994
APPROVED
TL ENTERPRISES, INC.
By: /s/ STEPHEN ADAMS
Title: Chairman of the Board
Date: March 22, 1994
SERVICE AGREEMENT
This SERVICE AGREEMENT is entered into by and between NATIONAL GENERAL
INSURANCE COMPANY, a corporation duly organized and licensed under the Insurance
Laws of Missouri, with its principal office in St. Louis County, Missouri,
hereinafter called "NGI",
and
TRAILER LIFE PUBLISHING COMPANY, INCORPORATED, a California corporation,
having its principal office in Agoura, California, hereinafter called "TL", to
become effective the 25th day of September, 1979.
During the life of this SERVICE AGREEMENT, TL will:
º 1)
º Develop membership in a club known as the Rider Motorcycle Club.
º 2)
º Provide mailing services as mutually agreed upon by both parties to
this Agreement.
º 3)
º Create advertising and promotional material to foster membership in
the Motorcycle Club, as well as creating interest in the Motorcycle
Insurance Plan. Any advertising and promotional material relating to
motorcycle insurance, must be mutually approved by both parties to
this agreement.
º 4)
º Develop and operate a safety program for insureds in the Motorcycle
Club.
Both parties to this agreement recognize that substantial development costs,
advertising, mailing and promotional services will be needed in creating
interest in the Motorcycle Club and the Motorcycle Insurance Program. To
demonstrate TL's intention of developing interest and membership in the Rider
Motorcycle Club, TL agrees that beginning with the fourth quarter of 1979, that
the Good Sam Vehicle Insurance Plan promotional allowance will be reduced from
five (5) percent of written premium generated by the Good Sam Vehicle Insurance
Plan to three (3) percent of written premium. This reduction will continue
through the third quarter of 1980. The maximum amount deducted from the Good Sam
promotional allowance will not exceed $50,000.00 (1) NGI will return to TL the
amount deducted from the Good Sam Vehicle Insurance Plan promotional allowance
on the basis of the member of Rider Motorcycle Club members participating in the
Motorcycle Insurance Program, per the following schedule:
º 1)
º When 1,000 members of the Rider Motorcycle Club are participating in
the Motorcycle Insurance Plan, NGI will return to TL fifty
(50) percent of the amount deducted from the Good Sam Vehicle
Insurance Plan promotional allowance.
º 2)
º When 2,000 members of the Rider Motorcycle Club are participating in
the Motorcycle Insurance Plan, NGI will return to TL an additional 25%
of the amount deducted from the Good Sam Vehicle Insurance Plan
promotional allowance.
º 3)
º Upon obtaining 3,000 members participating in the Rider
Motorcycle-Club Insurance Plan, the remaining premium deducted from
the Good Sam Vehicle promotional allowance, will be returned to TL.
NGI agrees to expand in developing, advertising and promoting said program a sum
which will be no less than the sum deducted from the Good Sam promotional
allowance.
To help defray the cost of TL making Rider Motorcycle Club members
interested and aware of the Motorcycle Insurance Program, it is mutually agreed
by the parties hereto, that TL will receive as a temporary reimbursement for
this service cost an amount equivalent to five (5) percent of the gross written
premium after proper consideration for future premiums is given. NGI, at its
option, may reimburse TL for an additional amount after receipt from TL of
documented evidence of additional service expense, Payment for services will be
made by NGI to TL not later than thirty (30) days after
1
the class of each calendar quarter. In addition to creating membership in the
Rider Motorcycle Club, and providing advertising, mailing and promotional
services, when requested by NGI, TL agrees to develop and operate safety
programs as described in (6) above. Such safety promotion efforts shall be
deemed successful and compensable if the loss ratio experienced developed under
the program is less than sixty-two (62) percent in any one calendar year fully
developed two years hence, in which case, one-half of that portion of the amount
of the net underwriting gain (pure losses compared to earned premium) in such
calendar year which is attributable to the loss experience being less than said
sixty-two (62) percent shall be contributed by NGI to fund and sustain such
safety program for Rider Motorcycle-Club members. The first accounting period
for this contribution shall be March 1, 1983, and will be for less experience
attributable to calendar year 1981. Each year thereafter, on March 1, an
accounting will be made for the second preceding year.
This SERVICE AGREEMENT shall remain in full force and effect for a
period of two (2) years from the day of its execution, and shall automatically
renew for consecutive one (1) year periods, unless terminated by written notice
by either party to the other, giving not less than sixty (60) days prior to the
termination of the original term hereof or any extention hereof.
In the event suit is filed by either party to this agreement, it is
mutually agreed that:
º 1)
º California law shall govern and,
º 2)
º the prevailing party shall be entitled to reasonable attorneys fee.
º 3)
º Any working agreement mutually agreed upon by two parties will be
interpreted as though it were a part of this SERVICE AGREEMENT.
TRAILER LIFE PUBLISHING COMPANY, INC. NATIONAL GENERAL INSURANCE COMPANY
By /s/ [ILLEGIBLE] By /s/ [ILLEGIBLE]
Title [ILLEGIBLE] Date [ILLEGIBLE] Title Vice Pres Date 9/7/79
/s/ [ILLEGIBLE] /s/ [ILLEGIBLE]
Title VP Finance Date 10/5/79 Title Vice Pres Date 9/7/79
2
ADDENDUM TO
SERVICE AGREEMENT
National General Insurance Company, a corporation duly organized and
licensed under the Insurance Laws of Missouri, with its principal office in St.
Louis County, Missouri and Trailer Life Publishing Company, Incorporated, a
California corporation having its principal office in Agoura, California,
hereby mutually agree to amend the Service Agreement entered into by
them on June 2, 1978, to delete in its entirety the safety program established
and referred to in both paragraph 3) and in the next to last paragraph on page 1
of the Service Agreement, such amendment to be effective August 17, 1982.
We hereby further mutually agree that Trailer Life or its designated
Certified Public Accounting auditing firm shall be allowed to review, inspect,
and verify "...the gross written premium after proper consideration for return
premiums is given..." as referred to in paragraph 2) on page 1 of the Service
Agreement. The cost of such inspection and/or review shall be at the sole
expense of Trailer Life and shall be performed during normal business hours at
such time as requested by Trailer Life convenient to National General Insurance
Company, which shall be reasonable to both parties.
All other provisions of the Service Agreement shall remain in full force
and effect.
TRAILER LIFE PUBLISHING COMPANY, INC. NATIONAL GENERAL INSURANCE COMPANY
By /s/ [ILLEGIBLE] By /s/ [ILLEGIBLE]
Title President Date 10-5-82 Title President Date 10-11-82
/s/ [ILLEGIBLE] /s/ [ILLEGIBLE]
Title Exec VP Date 10-5-82 Title Vice Pres. Date 10/11/82
ADDENDUM TO
SERVICE AGREEMENT
TL ENTERPRISES, INC. (formerly Trailer Life Publishing Company,
Incorporated) (TLE) and NATIONAL GENERAL INSURANCE COMPANY, wish to amend the
SERVICE AGREEMENT between them for the Rider Motorcycle Insurance Program, which
agreement became effective September 15, 1979, and was amended by Addendum dated
October 11, 1982, to extend the term of the SERVICE AGREEMENT and for other
purposes as follows:
1. The second paragraph on page 2 of the SERVICE AGREEMENT is
deleted on its entirety and the following is substituted therefor:
This SERVICE AGREEMENT shall remain in full force and effect for the period
beginning as of January 1, 1989 and ending December 31, 1994. Thereafter
the Agreement shall automatically renew for consecutive five (5) year
periods, unless terminated by written notice by either party to the other
not less than sixty (60) days prior to the termination of the original term
hereof or any extension hereof.
2. On page 1 of the SERVICE AGREEMENT, the paragraph immediately
following clause numbered 4), the clauses numbered 1), 2), and 3) immediately
following that paragraph, and the first paragraph on page 2 of the SERVICE
AGREEMENT, are deleted in their entirety and the following is substituted
therefor:
Both parties to this Agreement recognize that substantial advertising,
mailing and promotional services will be needed in creating interest in the
program. It is intended that TLE be fully compensated by NGIC for such
services as are requested by NGIC; however, both parties to this agreement
also recognize that it is difficult to estimate the advertising, mailing
and promotional costs necessary to develop initial and increasing interest
of the Rider Motorcycle Club Good Sam members in the insurance program
being sponsored. Therefore, it is mutually agreed by the parties hereto, in
order to maintain an equitable control over such expenditures, that TLE
will receive as a temporary reimbursement for this service cost an amount
equivalent to four percent (4%) of the gross written premium after proper
consideration for return premiums is given. NGIC, at its option, may
reimburse TLE for an additional amount after receipt from TLE of documented
evidence of additional service expense. TLE shall not be charged for any
marketing cost incurred under this Agreement. Payment for services will be
made by NGIC to TLE not later than thirty (30) days after the close of each
calendar quarter.
3. The following are added as additional provisions of the SERVICE
AGREEMENT:
This SERVICE AGREEMENT and any WORKING AGREEMENT to which TLE and NGIC are
party shall survive any sale or other disposition of NGIC or TLE or their
affiliates, and shall be binding upon the succesors in ownership,
management or control of NGIC and TLE.
NGIC shall use its best efforts to provide high levels of service to Rider
Motorcycle Club members insured pursuant to this SERVICE AGREEMENT. If
overall service levels are not consistently maintained as the normal
conduct of business, TLE may terminate this SERVICE AGREEMENT upon written
notice to NGIC sixty (60) days prior to the end of any calendar year of the
SERVICE AGREEMENT.
NGIC and TLE agree that any disputes or differences of opinion concerning
this SERVICE AGREEMENT shall be submitted to arbitration, one arbitrator to
be chosen by each party, and an umpire to be chosen by the two arbitrators
before they enter upon arbitration. The arbitrators shall consider this
SERVICE AGREEMENT as an honorable engagement rather than merely a legal
obligation and they are relieved of all judicial formalities and may
abstain from following strict rules of law. The decision of the arbitrators
shall be final and binding on both parties. Each
1
party shall bear the expense of its own arbitrator and shall jointly and
equally bear with the other the expense of the umpire and of the
arbitration. Any such arbitration shall take place in St. Louis, Missouri,
unless some other location is mutually agreed on by the parties.
4. All other provisions of the SERVICE AGREEMENT remain unchanged
and in full force and effect.
NATIONAL GENERAL INSURANCE COMPANY TL ENTERPRISES, INC.
By: /s/ DONALD P. REDMOND By: /s/ [ILLEGIBLE]
Title: President Title: PRESIDENT
Date: 10-5-89 Date: 10-17-89
2
ADDENDUM TO
SERVICE AGREEMENT
TL ENTERPRISES, INC. (formerly Trailer Life Publishing Company,
Incorporated) (TLE) and NATIONAL GENERAL INSURANCE COMPANY (NGIC), wish to amend
the SERVICE AGREEMENT between them for the Rider Motorcycle Insurance Program,
which agreement became effective September 15, 1979, and was amended by
Addendums dated October 11, 1982, and October 17, 1989, respectfully, as
follows:
1. On page 2 of the SERVICE AGREEMENT, immediately above